Rated 2 out of 5 by ChrisT28 A horrible experience!
We checked-in our room almost around midnight on the 19th of July, the first room we went in is not cleaned - bed are used, bathrooms are dirty. Then we were given a second room, when we got in, there was a fa blowing the carpet in the middle of the room and the carpet was wet. So we were finally given a third room. The room was at least clean, but many facilities does not work, including the ironing board. The second night, around 5:30AM, the fire hydrant went off, all the guests went out, and there was no explanation given later on. No appologies given for any of these horrible experiences, certainly won't be back anymore.
July 23, 2014
Rated 1 out of 5 by Classic2012 Bad Housekeeping Services
Housekeeping in Room no - 376 on 30th Aug 2014 - Two housekeeping ladies came in . As they entered the room, one was wearing rubber gloves which are used for cleaning toilets and bathtubs. She did not care to remove them while making the bed which is very unhygienic.The sheets were not changed even after 2 days. The ladies did not clean the sink, the toilet and the bathtub . Also they did not care to vacuum the room. Did not care to dust the furniture in the room. I am very disappointed with the housekeeping in this hotel. Making a bed with dirty rubber gloves on is very unhygienic. Once they are done cleaning somebody's bathroom, they should remove their rubber gloves before entering another room .
August 5, 2014
Rated 3 out of 5 by prl784 Disappointing
We've stayed here several times, but this time we had our pet. The room was very dark; lacking in furniture, no central light, We were put in an handicap room which would have better served for those that needed the facilities. We've always recommended hotel, but not this time.
October 5, 2014
Rated 1 out of 5 by Bigdog Not to SPG standards
Stayed in this hotel twice in the last 4 weeks as it is the only SPG option west of Boston. The hotel claims to have been recently remodeled but it is closer to a Red Roof than one of the newer Sheraton's. Staff was overwhelmed and although acknowledged SPG paltinum stauts, found it easier to put me in a room off the lobby that was part of convention meeting rooms, rather than override the computer for SPG level. Doors dont close properly, fould odor in the hotel. Starwood needs to close theis for a year and do a complete rebuild rather than room b room remodels.
November 16, 2011
Rated 2 out of 5 by SPGPlatinumForLife This hotel should not be a Sheraton
This is by far one of the worse Sheraton hotel properties. The reception was friendly (this is the only positive). The elevators took me 2 minutes (not kidding) to get to the 6th floor. At first the door didnt open (there was a hotel engineer in the elevator with me...he said the elevators are temperamental...) The bathtub faucet was leaking (could not get it to stop), and the a/c unit in the room made a very loud rattling noise all night long. This hotel has not been refreshed...it severely needs it as well. The lounge said they could not get any more fruit because the lounge was closing in 30 minutes... just all around, not acceptable.
June 22, 2012
Rated 3 out of 5 by thomas54 Not happy with Mgmt
Traveling on business - I wanted the lowest rate to be submitted for expenses so did the prepaid room. A few days later, the company I was visiting told me they had a corporate rate which was $54 less expensive than my prepaid rate. I called and asked if anything could be done such as perhaps getting the difference as a voucher towards the restaurant or room upgrade and was told no. I called and left a message requesting the same with the hotel general manager but my phone call was never returned. Even if the answer would be no, a return call would have been appreciated
June 22, 2012
Rated 1 out of 5 by JohnB Staff is completely disinterested in guest satisfaction.
This hotel is mediocre itself but the staff is beyond disinterested. No recognition for platinum at check in or offer of platinum check-in options. Took 2 tries to get my key to work. Food service was slow.
After check out called for copy of folio and it took 2 days to receive. The front desk here says they cannot email one (unlike every other SPG property I've ever stayed at) so you have to wait for some bookkeeper to email. Sent him email requesting why their system is different then other SPG properties and no response or apology from multiple inquiries nor would he write back with the General Managers email. Disgraceful treatment for any guest let alone a platinum
March 10, 2013
Rated 5 out of 5 by egglover It was a hit!
I had read other reviews describing the hotel experience as hit or miss. This was definitely a hit. Everything was great! The only tiny drawback was that the buffet breakfast was busy without enough help and we had to wait for our delicious omelettes made to order. I would not hestiate to stay here again.
September 29, 2014