Rated 4 out of 5 by VTAmy nice hotel
Hotel was very nice, clean, easy access from highway. Staff was very nice and helpful. As a preferred guest I was upgraded to club level at my request. Negatives: There were a group of parents with children there for a hockey tournament weekend. The children were unsupervised and very noisy. Unable to get an elevator due to them playing on them, playing hockey in the hallways. Poor parental supervision. I will say hotel did put security on the floors with the most problems. My floor was quiet for the most part. At check out when I complains of the situation, management did credit me half of my stay ( I had paid with points). I will definitely return to this hotel when I return to area in late spring. A lot of good restaurants in the area.
March 9, 2014
Rated 3 out of 5 by roomwithanattitude Needs Improvement
I thought the male check in staff was below par. All I did was ask if I could check in early and check out late because of the timing of the conference. A simple "no" would have been sufficient. Obnoxious attitude. Checking in my hands were full and asked for the room number."its on the card" with a smarmy attitude was what I got. I asked again. Same answer, Would it have killed him to look down? More examples but no room here
March 9, 2014
Rated 4 out of 5 by CaptnDwt Getting it Done
I stayed for 2 nights as part of a very large group (600+) for Rotary. Biggest issue was that one of two sets of Elevators was not available. There have been MANY complaints about this in the past year, and I can't imagine why this was not completed by now. With limited time between sessions, this was a BIG problem. Now, The room was great, but details show a lack of attention to Maintenance. These could easily be repaired. By not doing so, there were major detractors to an otherwise first-class room. The remodeling and lighting are apparently complete, and the results are GREAT. The use of LED lighting throughout is very well done and is highly commendable for making the building more energy efficient. Keep working to make it better folks; "Close enough" is never good enough; especially for what can be a first class hotel and conference center.
March 9, 2014
Rated 1 out of 5 by Bigdog Not to SPG standards
Stayed in this hotel twice in the last 4 weeks as it is the only SPG option west of Boston. The hotel claims to have been recently remodeled but it is closer to a Red Roof than one of the newer Sheraton's. Staff was overwhelmed and although acknowledged SPG paltinum stauts, found it easier to put me in a room off the lobby that was part of convention meeting rooms, rather than override the computer for SPG level. Doors dont close properly, fould odor in the hotel. Starwood needs to close theis for a year and do a complete rebuild rather than room b room remodels.
November 16, 2011
Rated 4 out of 5 by John614 Reservations and food prices
Excellent facility but food prices seemed high for a group. (NO GROUP RATE) for the Joe Val Festival. When we reserved the room we were told that there were no more rooms on a non picking floor, and asked for a non picking room if one became available. We spoke to a number of people who told us that they called for a room a week to a couple of days before the Festival and got a non picking floor room.A note had been placed on our ation for a non picking room if one became available.
February 17, 2014
Rated 3 out of 5 by thomas54 Not happy with Mgmt
Traveling on business - I wanted the lowest rate to be submitted for expenses so did the prepaid room. A few days later, the company I was visiting told me they had a corporate rate which was $54 less expensive than my prepaid rate. I called and asked if anything could be done such as perhaps getting the difference as a voucher towards the restaurant or room upgrade and was told no. I called and left a message requesting the same with the hotel general manager but my phone call was never returned. Even if the answer would be no, a return call would have been appreciated
June 22, 2012
Rated 1 out of 5 by JohnB Staff is completely disinterested in guest satisfaction.
This hotel is mediocre itself but the staff is beyond disinterested. No recognition for platinum at check in or offer of platinum check-in options. Took 2 tries to get my key to work. Food service was slow.
After check out called for copy of folio and it took 2 days to receive. The front desk here says they cannot email one (unlike every other SPG property I've ever stayed at) so you have to wait for some bookkeeper to email. Sent him email requesting why their system is different then other SPG properties and no response or apology from multiple inquiries nor would he write back with the General Managers email. Disgraceful treatment for any guest let alone a platinum
March 10, 2013
Rated 4 out of 5 by Picker63 Joe Val Hosptality
The staff at your hotel including Danielle and the front desk people, The bellman from Clinton, are all extremely pleasant and
accomodating. The only answer they seem
have is " yes, of course"!
Well done everyone.
February 18, 2014