Rated 1 out of 5 by Classic2012 Bad Housekeeping Services
Housekeeping in Room no - 376 on 30th Aug 2014 - Two housekeeping ladies came in . As they entered the room, one was wearing rubber gloves which are used for cleaning toilets and bathtubs. She did not care to remove them while making the bed which is very unhygienic.The sheets were not changed even after 2 days. The ladies did not clean the sink, the toilet and the bathtub . Also they did not care to vacuum the room. Did not care to dust the furniture in the room. I am very disappointed with the housekeeping in this hotel. Making a bed with dirty rubber gloves on is very unhygienic. Once they are done cleaning somebody's bathroom, they should remove their rubber gloves before entering another room .
August 5, 2014
Rated 4 out of 5 by Barnsley11 Overall Very Good
Stop here Labor Day Weekend had average expectations and this hotel beat them. Room better than average. Quite on my floor (don't know about others). Clean throughout. ONLY issue was night of Labor Day the kitchen was understaffed causing delays. Food was good but portions were very small w/ a high price.
Although a bit outside Boston, it's not too far and the price beats Boston competition.
September 8, 2014
Rated 2 out of 5 by ChrisT28 A horrible experience!
We checked-in our room almost around midnight on the 19th of July, the first room we went in is not cleaned - bed are used, bathrooms are dirty. Then we were given a second room, when we got in, there was a fa blowing the carpet in the middle of the room and the carpet was wet. So we were finally given a third room. The room was at least clean, but many facilities does not work, including the ironing board. The second night, around 5:30AM, the fire hydrant went off, all the guests went out, and there was no explanation given later on. No appologies given for any of these horrible experiences, certainly won't be back anymore.
July 23, 2014
Rated 3 out of 5 by BeeGeeFromCT Recommend w/ reservations
A few issues this time so not as pleasant overall as my previous stays:
1) Charging $12 for parking is ridiculous. Re-think this one or likely lose some business (mine included)
2) Housekeeping can use improvement- garbage and bedding left in the hallway for hours. If not for a late-night phone call to the front desk, I'm sure it would have been there until morning
3) Only one (!) elevator operating and none (that I could find) to the lower level rooms.
August 8, 2014
Rated 4 out of 5 by BT14 Charging parking fees is outrageous
This hotel is fine, it was clean and staff was hospitable. However, the room was humid and sticky even though I had the AC on. But why we would never go to this Sheraton again is because they charged parking fees for their guests! Hotels should not nickel and dime their guests by charging parking fees! The parking fees were expensive. We did not use the valet parking service but yet we still had to pay a high parking fee. This is outrageous!
August 3, 2014
Rated 1 out of 5 by Kevin34 CHARGING FOR PARKING IS RIDICULOUS
At the time I checked out, I was advised for the first time that the hotel now charges $12 per day for parking - I was not told this when I checked in, nor did it appear when I made my reservation - I have stayed at this hotel many times before, and was never charged before - Given the fact that the hotel is 20 miles outside of Boston, I believe this charge is ridiculous - It will be a major factor of my deciding whether to stay at the hotel again
August 25, 2014
Rated 4 out of 5 by Ross69 Where is the maintenance?
Middle elevators: one inoperable; dirty floor x 3 days; loose handrail; floor numbers not lit. Hall: silverware (knife and fork) on floor outside another guest room x 3 days. Room: A/C erratic and unpredictable. Side entrance: outside door never locked despite "Locked at all times--guest key card required for re-entrance" sign. Also, $12 per night for self-park??? And $10 per day for Wifi when Wifi is free virtually everywhere.
July 29, 2014
Rated 4 out of 5 by mmol Spacious rooms
Excellent service form staff
September 1, 2014