Rated 2 out of 5 by Savi1235 Not up to expectations
I'll start with the positives. The staff was generally kind and polite. They did not go above and beyond as I have experienced in some other Sheraton hotels in the past, but they were all pleasant. The hotel room we were given was quiet and we didn't hear much outside noise.
Now the negatives. The facility is obviously very dated and poorly kept. The rooms were orderly but not clean. There were cup marks (many of them) on the countertops by the sink. Clearly they were being wiped over, but it seemed to be in need of deep clean.
No vents in the bathroom, so when we walked in, one of them had a terrible stink (we booked 2 rooms). Maybe a staff member used it just prior.
We had requested a fridge in one of the rooms, and were told that one of our rooms had a fridge at check in but it wasn't there. When we raised the issue, it was brought up quickly.
One of the rooms didn't have coffee creamer. The other room didn't have a round wood table.
There was water leakage from upstairs in one of the rooms.
One of the rooms had stains on the blankets and comforter. The blankets were very very old and the white had yellowed over the years.
Air conditioning was very loud.
Paper thin walls.
July 16, 2016
Rated 5 out of 5 by 14donna unique in the buildings decor
luxury hotel, friendly and over the top to assist in any need or location you need to know the directions, time to get there and etc, there is a shuttle for the hotel that will take you to other hotels, restaurants and just for site seeing, which is a over the top jesture of this hotel to think of doing this. the hotel is easy to get to and is tuck in a busy section of the city, that i can see. the experience was amazing and thankyou for friendliness and great services and knowledge. the restaurant, omg, the food is amazing and the presentation is just beautiful... i can not remember when i tasted food like that, it was just unforgetable, and again the staff in the restaurant is very helpful, the restaurant is small and cosy and quaint.
thankyou again donna.
June 24, 2016
Rated 2 out of 5 by dianeld Not the best of experiences
It may have been the luck of the draw, or the fact that the numerals of my room number (634) added up to 13, but I would have to think twice before staying here again. The first thing I noticed in the bathroom was the black mold on the HVAC vent above the tub. I notified the front desk soon after. And again the day after that, and again that evening, before the evening engineer was sent to clean it. (I'm not the squeamish sort) I had left a note for housekeeping who had left the note in the room, rather than giving it to her supervisor (who I later learned had the next day off). The front desk people were very apologetic & gave me a free breakfast, but no one followed up on the complaint until the third report, complete with pictures. I was given thousands of SPG points as an apology. All I really wanted was the mold to be cleaned. And the sink faucet handles fixed. And the squeaky closet doors sprayed with WD40. And a replacement light bulb, after I handed the desk people the one that burned out.
June 9, 2016
Rated 5 out of 5 by ThomasJam Great place
The staff is very friendly and the rooms were clean and rate was right. In my past few stays I did feel the price was a bit on the high side, but they did seem to lower the prices since my last stay.
June 8, 2016
Rated 4 out of 5 by Jim86 New Leadership - Good Results
I learned that they have a new General Manager as of the end of 2015.
What a difference new leadership can bring to a tired hotel. Previously, it seemed as though they just stopped trying. While the hotel is still in real need of a full renovation, something they have been discussing for years, the excellent service makes facility flaws seem less important.
In particular, they have done an entire make over of the Club Lounge. Tish is the new staff member and does an EXCELLENT job making everyone feel welcomed. The food quality has gone up 900% as well.
April 9, 2016
Rated 5 out of 5 by Jim86 A Change for the Better!
This has been a neglected hotel for years. The facility needs a renovation. Service levels and food quality had been on a long slide. Even though I am an SPG Platinum member, I usually select a different hotel while stay in Madison one or more times a month.
But something must have gotten into them in the last few months!
I had a wonderful stay. I received a warm and efficient welcome from JASON at the front desk. While he was getting my keys I saw a sign for the State Wrestling Tourney going on across the street. I was thinking, “oh great, no sleep tonight!” The walls are a bit thin. Before I had a chance to ask for a quiet corner he told me I had been upgraded to a suite on the 8th floor. Not only does the suite provide a more space, but it is a small floor with restricted access.
The last few times I stayed there, the food in the club lounge was pathetic and usually gone.
This time, I was warmly welcomed by a new hostess (at least I had never seen her there before) and an excellent selection of well stocked appetizers.
The Club Lounge was closed for breakfast due to the wrestling tourney and was given a voucher for breakfast in the restaurant. Previously this buffet only included a full selection of carbs with no protein and bad service.
This time I was the service was exceptional and a full selection of good choices on the buffet.
Something clearly got into this place. I don’t know if there is new management, but they are clearly making an effort and succeeding. The hotel still needs a renovation, but I’m told that has been in the works for the last two years.
I’ll be back in two weeks, I’ll let you know if it is a trend or just a lucky draw.
February 27, 2016
Rated 5 out of 5 by Milw Stay
We stayed at the Sheraton for one evening. Some guests on our floor were very rude. The staff at the hotel handled the situation extremely well.
February 10, 2016
Rated 5 out of 5 by Kris617 excellent stay
We had a excellent experience at the Sheraton in Madison, the people at the desk were very friendly. The free shuttle to wherever we wanted to go was awesome. The rooms were very clean and comfortable. The pool was very pleasant to swim in with the perfect temperature.
December 7, 2015