Rated 5 out of 5 by Jess20 Made a bday very memorable
Josh at the front desk upon check in right away went above and beyond making my mothers 60th bday special by sending something special to her room with a card and making sure she had a great room - we had a blast and the hotel experience was a big part of the weekend, thank you so much!
December 8, 2013
Rated 5 out of 5 by ljmarshall Great experience!
We stayed here a Saturday night for a badger football game. Really was pleased with the shuttle service to the game as well as the free shuttle service to downtown.
Bed was comfortable. Staff was very friendly. we stayed at the club level and was impressed with the breakfast/drinks and snacks included in the rate. Loved the bartender in the lounge. Overall an awesome experience with a reasonable room rate. Will be staying here again in the future..
November 18, 2013
Rated 4 out of 5 by DmaeKap22 Great stay at Madison
We enjoyed our stay at the Madison Sheraton! Our room was clean and the beds were very comfortable. We had a nice breakfast and enjoyed some late evening relaxation in the bar.
The staff were all extremely nice and very helpful. The location in Madison was perfect.
The only thing keeping it from an "excellent" rating was our room temperature. It was difficult to regulate the temp and the fan was a bit loud.
November 18, 2013
Rated 3 out of 5 by SueTisch Room Review
We stayed on the 7th and private floor. When we checked out the Club Lounge, the cappuchino machine wasn't stocked. Everything else in the lounge was great.
Back in our room, we had no working phone. When I tried to connect to the Guest wifi, I couldn't so I tried to call the desk to get the login information. I was eventually able to figure out the login process without phone support but that help would have saved me time. Once on however, the wifi was very stable compared to other conferences I attended in hotels where there is a constant lack of access or bandwidth is so slow it doesn't pay to use it. It was a pleasant change. Conference rooms were small and cramped and visibility in the some of the rooms was a little off-sided.
Overall it was a good visit.
November 13, 2013
Rated 5 out of 5 by DBART Very relaxed atmoshere
Evening front desk manager JOSH was very helpful in making my stay comfortable- THANK YOU!!!
November 17, 2013
Rated 2 out of 5 by joy11094 Disappointing for Sheraton and SPG
Let me start by saying, I did not read any reviews for this hotel prior to booking my reservation. I took for granted the name :Sheraton", the price $169/night and the pictures on the hotels website, would serve as enough evidence to support the selection and make the reservation, never again! This was a last minute reservation to spend the weekend with my grandson.
I am a Starwood Prefered Guest member and booked the reservation with a AAA discount, bringing the room charge too, $99.00/night (still way to high). My husband and I checked into the hotel early and decided to grab a quick bite for lunch. Quick is the optimal word, or should I say lack of quickness? The restaurant had a total of 3 tables with customers. My husband ordered a hamburger and fries, when it came to the table 20 minutes later, it had to be sent back because it was made with cheese (he is allergic). While waiting, I finished my soup. 20-25mins later my husbands hamburger and fries presented to our table. Disappointed and feeling like this time frame was a little lengthy, I brought this to the attention of our waitress. The waitress (with hesitation) agreed to remove my husbands meal from our bill.
We made it to our room on the 5th floor. The room smelled like an old antique store (musty). I contacted the front desk, requesting we have our room changed. The front desk staff accommodated us, and moved us to the third floor. Our view was the front of the hotel. When we walked into our new room, the pressed wood on the door was peeling off. Our closet doors would not close, they seemed to be warped. In order to take a shower, you need to walk into the bathroom and close the door completely, this allows you to walk around the toliet, which is in front of the shower. The bathroom has no room and I am not sure why half of it is taken up by what looks like should have been a sink. Instead they put an oversized counter with a shelf below it. The walls in our room were extremly thin, not only can you hear what is going on in the hallways, you can hear what is happening in the room beside the bathroom and in the bedroom area, you can hear everything going on outside in front of the hotel. The paint on the ceilings is chipping off, and one of the walls, has what looks like cuts in it. Our chair and curtains had unexplainable stains, white in color on the chair, and yellow on the curtains (yuk)!
The two last disappointments were the beds, which seemed liked those you slept on back in the 70's and the overpriced ice cream, that tasted like it was old, thawed out and re-frozen. The one positive happened the following morning in the restaurant. With our room fee, came two free breakfast vouchers. The breakfast buffet was amazing and so was the service that morning.
When checking out, I brought my concerns to the front desk staff. The clerk assured me she would add 2000 points to my Starwood Preferred Guest account, which she informed me "could get me a free nights stay at any SPG hotel or resort". She continued on by stating " I hopes you return to our establishment and give us another try", I'm thinking I'll take a pass.
November 17, 2013
Rated 5 out of 5 by SkyPilot Great Stay/Staff/Resturant
Very well done from all aspects.
November 14, 2013
Rated 5 out of 5 by Ken2013 Shearaton Madison
The staff took exceptionally good care of my needs as a customer. The room was clean, quiet and very comfortable. The buffet breakfast was very good and had both hot and coild cereals, eggs, waffles (extra point for not having to use the waffle iron to make it oneself), toast, etc. EXceptionally good value for the money
November 10, 2013