Rated 4 out of 5 by Shaun23 Lady Bugs in my room.
I called and told the front desk about the lady bugs in my room. They told me they could have maint. come up and spray chemicals around the window! I was getting into bed and did not want chemicals sprayed right before. I killed 18 bugs then went to bed. In the morning I also advised FD and they said sorry. Never was I offered any type of compensation not even extra "bonus" points as I'm an SPG member. I was not expecting a free night but points yes or maybe a Starbucks coffee.
October 20, 2014
Rated 4 out of 5 by JRH1 Nice stay for one night
Clean room. Hotel is a bit dated. Acceptable for a overnight business trip. Sheraton Club had a great breakfast, but evening activities were over by the time we got to the hotel.
October 20, 2014
Rated 5 out of 5 by Fran0502 Great stay!
Great hotel and friendly service! The shuttle will take you to and from many restaurants and the airport. Very convenient.
October 20, 2014
Rated 4 out of 5 by sharpy This hotel was very accommodating
I wanted to thank the Sheraton Madison Hotel for saving my wife and I from a week of disaster in Madison. After a competing hotel lost our reservation, even though we had a confirmation number, and left us without a room for eight nights, the Sheraton Madison took care of us. With availability being at a minimum in the city of Madison due to the many events going on, the Sheraton managed to fined us a room and at a fare price. I especially want to thank Liz at the hotel for making our stay very comfortable given that we had to change rooms during our stay. She made it very easy for us. I am a Starwood member and will continue to be so proudly after the way I was treated at the Sheraton Madison.
October 7, 2014
Rated 4 out of 5 by smann Club level, quiet rooms
Allison and Inna were spectacular. They worked to get me into the hotel if though it was booked solid.
Club level was fantastic. Food was delicious with Starbucks coffee out by 6am.
Whenever I am in Madison, I will always look stay at this hotel.
October 12, 2014
Rated 5 out of 5 by PineCone1 The shuttle to the square is the best.
The best hotel on game day or for the countries largest farmers market. You can rent a bike right out in front of the hotel and bike to the square and spend the morning walking the market.
October 10, 2014
Rated 4 out of 5 by Jim86 Needs some attention
This is an older hotel that has been renovated in the last 5-10 years.
High Points -
* Front desk staff is very helpful and responsive. They made an error on my bill but immediately fixed when I called.
* They have improved the food quality in the club room on 7th floor for breakfast.
Areas for improvement -
* Hotel is looking tired in many aspects. It does look like they replaced the carpeting recently.
* The hotel towels are worn and thin. A big improvement would be made by replacing towels.
* The beds seemed to be worm as well. It wasn't awful, but not what I expected. It was not up to Sheraton standards.
I hope that the owners will make some modest investments.
September 20, 2014
Rated 4 out of 5 by KK922 Overalll food experience but need some improvements
Staff were friendly-beds comfortable. Air conditioner inroom very loud.
I think the most surprising thing was at 5 pm on a Saturday there was no one in the restaurant or at the bar-I mean staff!!! when we came back later around 10 there were customers and staff-
Was not too happy to be on a shuttle with obnoxous drunks either.
With that being said-appreciated the shuttle for parents weekend at Madison-great to not have to worry about th
September 22, 2014