Rated 4 out of 5 by Happyguest13 Enjoyed our stay
We attended a convention here and stayed in a king club floor room. The only issue was outlets near the bedside table. We have a travel power strip and so could juggle our electronic needs to some extent ie: sound machine, phone, clock. But an open outlet on each side of the bed would have been better. We like to watch movies on the PC in bed.
The hotel had a good convention space which was clean and had all the chairs, water, etc we needed. The club lounge frequently ran out of food causing a wait time, but overall quality was good. Breakfast was far better than evening snacks.
Overall a good stay.
July 22, 2014
Rated 3 out of 5 by Misti123 Convention hotel
We come here twice a year for a convention. This year we were in the same room for both times. The lights in the bathroom section did not adequately light either time although I did mention it the last time. This one I did not bother. The duvet on one of the beds was stained with something as was the dust ruffle. There was a thick cobweb attached to the ceiling and the curtains.
One of the areas rented for the convention the air conditioner was broken and although they tried to fix it is was not fixed. It made the area very uncomfortable to be in.
The food was good but overpriced and there wasn't enough wait staff.
The lights in the pool area kept going out and coming back on.
July 21, 2014
Rated 4 out of 5 by DJ0207 House Cleaning
Overall, the house cleaning was good, but the last night when I returned to my room at approximately 10pm, the room was half cleaned. The room was slightly picked up, but the bed wasn't made, trash was still in the waste basket. The next morning when I attempted to make coffee, I noticed the used filter was still in the coffee machine and the coffee machine was dirty from the day before. Needless to say, I couldn't make coffee
July 21, 2014
Rated 5 out of 5 by morycua EPIC Madison Trip
Excellent service, facilities, etc!!!!
July 21, 2014
Rated 4 out of 5 by Ironsline3414 Was OK
The Sheraton in Madison was very nice. Most of the staff was police but did not seem to go out of their way to help guest. Food was extremely high in price. Rooms were clean and staff did a very good job. Did not explain SOG program. I would stay again if in Madison.
July 18, 2014
Rated 4 out of 5 by Mochalover Staff was great
Overall I was pleased with the hotel. However, I did have a couple complaints. There is no ventilation in the bathroom, and we couldn't even crack open the window. Our air conditioning quit working which added to the stuffiness. When I told this to the front desk clerk on my way out, she apologized and offered to buy me a Starbucks, which was right in the lobby (although they are only open until noon).
July 14, 2014
Rated 4 out of 5 by JenArcher Great Location
We were in Madison for NASP Archery World Finals. This hotel was an awesome location for the Alliant Center and it was easy to zip up John Nolen to get to downtown or hop on 12 to get to other restaurants. The only thing I missed was having a fridge in the room.
July 15, 2014
Rated 3 out of 5 by Dees2 OK overall
Overall experience was fine. Hotel seemed to be just a simple standard hotel. Nothing great and nothing horrible. There was a good bit of loud noises in hallways and check in was slow. Doesnt seem the hotel can handle the larger amount of occupants at one time. There was a used tampon in the trash can in our room when we arrived ( not ours being two men and neither of us were have menstrual issues at the time). Which is simply lack of cleaning. The room itself didnt seem to be cleaned as much as just touched up to make it look good on first sight. One time as we left the room there was a guest changing diapers on the "coffee table" outside of the elevators (not really a hotel issue as much as a guest issue but I do hope the hotel actually cleans off those tables too). Otherwise, the hotel seemed standard and great experience with most of the staff that was there. Lady running the starbucks in the morning was a great help and the desk clerk as we checked out in the morning was a great help and very polite.
July 15, 2014