Rated 5 out of 5 by tandem The room was fresh and clean
The Sheraton was one of the nicest hotels I have stayed in. I was extremely impressed with how fresh and clean the room was. The bedding was awesome and very clean. The bathroom floor was shiny and I felt very comfortable which is huge since I am normally a germ fanatic. Staff was very friendly.
May 13, 2013
Rated 3 out of 5 by Christine33 Nice hotel, missed expectations
The hotel & room were clean & nice. However, a shuttle had been advertised for transport to a conference and this left something to be desired. One day I was told it could not be prearranged & to call when needed. Then when I did this I was told one was not available & it would be at least an hour wait. This is not how it had been presented to attendees and was frustrating.
May 11, 2013
Rated 5 out of 5 by debra7 Superb Staff, Service and Quality
Hotel Staff is suberb and provides outstanding service and are true professionals. The Hotel is in a great location, near the lake, and free parking. Rooms are very clean. Great value.
May 10, 2013
Rated 3 out of 5 by gracies42 needs better housekeeping
Was very disappointed with the housekeeping efforts. We checked in and dropped our luggage quickly in the room and then left for the event that we were there for..upon returning to the room later that evening only to find very large cobwebs in 3 of the 4 corners of the room...dusk on the tops of the head boards and desk...and lack of vacuuming the edges and corners of the room.
May 6, 2013
Rated 5 out of 5 by madtowntourist Very nice stay
I was only there for one night, but the room was large, the bed very comfortable and the amenities very nice.
May 6, 2013
Rated 5 out of 5 by Pat08 The shuttle service
The shuttle service was exceptional. It was nice to have the shuttle take me to and from the conference.
May 6, 2013
Rated 4 out of 5 by jackie28 nice room, terrible quality of club level breakfast
Stay at the hotel, but do not pay additional for the Club Level breakfast. The "eggs" served buffet style were hard (serving spoon bounced off of them). When fresh ones were brought, they were brownish in color and lacking flavor. Bread and bagels were of the frozen and thawed kind, not fresh. No fresh fruit items to take with you. Buffet waffle triangles bland and cheap. If you are vegetarian, only food option is yogurt, generic cereal, and unripe melon slices. In other words, spend your money on breakfast somewhere else if you have a palate and expect real / fresh food.
April 23, 2013
Rated 5 out of 5 by MJK1947 Love the Property
I only at this hotel when in Madison. The staff (from check in to the bar and food service) are kind, friendly and well trained in customer satifaction. All in all, a great place to stay and relax even when part of it might include a little work or conf.
April 29, 2013