Rated 4 out of 5 by Bernard2 Nice hotel
Stayed here for a conference. Conference rate was great as was the complementary shuttle to the Monona Terrace. Complimentary breakfast would have been great also. As I am a public worker and don't have an expense account, I do appreciate hotels that offer breakfast with their stay. It would also have helped to have a refrigerator in the room. Fitness facilities were superb.
February 21, 2014
Rated 4 out of 5 by Douglas50 Good Hotel... Needs a little work
This is a nice hotel that needs work on the infrastructure and service. Check in personnel were friendly and professional but did not recognize SPG membership.. in fact, gave Executive Floor and lounge access to my colleague who is not an SPG member. Room was large and well appointed...There was a major problem with the water in the bathroom sink.. Almost none came out... Was difficult to shvave and brush your teeth.
February 19, 2014
Rated 5 out of 5 by Captin23 See you next year
My wife and I have stayed at your hotel every February for the Mad City Train Show for over 8 years and we will continue do so next year. We enjoy the facilities restaurant, bar, and room. Breakfast and dinner were very good.
February 18, 2014
Rated 5 out of 5 by Chicago01 Great staff
The staff was quite friendly and accommodating. The bed was comfortable. The amenities on the club level are nice, even though the breakfast could use better quality and more hot options.
February 17, 2014
Rated 4 out of 5 by JulesKSohn Comfortable and affordable
It was nice and comfortable. Nothing too luxurious but very comfortable beds at a very reasonable price. The shuttle gives you free rides downtown which is a nice perk! Would stay here again.
February 12, 2014
Rated 5 out of 5 by UWfan Wonderful staff!
Upon check-in Josh helped to quickly help us become familiar with the hotel and get us set for our hockey evening. I especially enjoyed the introduction the to Club and 7th floor amenities. While we were largely eating out, it was great to read the paper have a cup of coffee meet other guests while my co-travelers were readying for the day! I hope on our next stay I can try out the restaurants and entertainment.
January 13, 2014
Rated 1 out of 5 by DeeZ Staff negligence
We are a Starwood member and stayed at the Sheraton Madison fora wedding being held there. Our reservations were made months ahead as part of the wedding block. I called ahead of time to ensure that we were next door or across the hall from my daughter's family as we were helping care for their young children, and request an early check in. When we arrived at 11 a.m. We were told our room wasn't ready yet. Ican understand that. But, we checked several times before going to the wedding to see if our room was ready yet. When we finally did get to check in we were assigned a room in another wing. We didn't accept that since we needed to be close to our daughter's room. They put us in another room down the hall but we no longer had the king room that we requested. The staff really didn't show any concern or care for our situation. I feel that as a Starwood member we would have gotten more service than we did. We are very disappointed in our experience.
January 28, 2012
Rated 5 out of 5 by bevy LOVED LOVED LOVED my stay @ Sheraton!!
I just loved everything about my stay at the Sheraton the week of March 3, 2013. I loved the big things...the nice lobby, lounge, restaurant, amazing bed & pillows..but LOVED the little things. The fact that the pool had 1) music piped in and 2) nice towels and not the standard white cheap thin towels you usually see at pools. The fact that the sink was not in the bathroom, helpful..as the mirrors are not steamed up and you can get ready quicker. There was a finger nail Emory board avail in the bathroom and I had broken a nail and desperately needed that! The amazing A/C vent at the 6th floor elevator...allowing me to cool off after rushing to get ready in the morning! The fact that I rec'd a reward for forgoing housekeeping, which I generally do anyways! The Starbucks coffee available. The staff was super nice, Katie, Eric & Brandi...awesome!...Staying at this hotel on this trip to Madison was definitely my highlight for my trip and they exceeded my expectations! It no longer felt like a business trip, but more like a vacation!
March 7, 2013