Rated 4 out of 5 by Grimster Great place but.....
The hotel is very nice but I was put on a wing with foreign exchange students who's chaperones and students congregated in the halls so we had to weave in and out of people going to and from our room. There was constant knocking and shutting of doors. We asked to be moved but there wasn't another room available. When we got back from dinner all was quite. Unfortunately, they had earlier flights so starting 4:00 am more knocking and shutting of doors. I was worried on the second night when I saw that there was a wedding reception in the ballroom on my floor but when I got to my room, I couldn't hear any of that and had a peaceful nights sleep.
August 25, 2014
Rated 2 out of 5 by UniversityAdmin Culture Change?
Although I'm a loyalty guest and never considered staying anywhere else in the past, I have changed my mind. The culture that attracted me in 2009 changed. When I asked about the noticeable changes from earlier years, I got the message that the corporate client Epic was the priority. Two service promises were broken: someone would be right up to clean the toilet and the hotel would cover the taxi voucher to the airport. If my family accompanied me again, I fear that the level of attention and graciousness of the staff wouldn't be there. In the past when my family came, we were offered the club floor. The shuttle was available to get them around town while I was in meetings all day. In the past, I felt I was returning to friends and we'd catch up from the previous year.
August 26, 2014
Rated 5 out of 5 by CH56 Excellent stay
Everything was great - room comfort, staff responsive, very clean, and great location. We always stay at the Sherston at Madison. Great stay!
August 19, 2014
Rated 4 out of 5 by 2sewings Bottled water charge?
When we arrived in our room there were 2 bottles of water near the ice bucket which was nice. After receiving our credit card statement the next month we were charged extra for bottled water from our room! If it was not free why have it available that way?? Can anyone imagine how much the hotel makes from people not disputing this charge?
August 17, 2014
Rated 4 out of 5 by RachSS1 Room Not Ready, Would Not Provide Cot
Our room was not ready even though we arrived past check in time. No complimentary gifts were offered for the inconvenience.
Then, we were told that a cot could not be provided, resulting in me having to sleep on the floor.
August 18, 2014
Rated 5 out of 5 by 3kings Great location and easy access to all amenities
Second stay at this location, overall excellent, would improve room finishes.
August 18, 2014
Rated 2 out of 5 by NATraveler79 noisy & poor showers
The walls and doors must be made of paper - because every little sound from outside the room is heard in the room. Also, the shower temperature would fluctuate widely. It would be scalding hot one second then ice bucket cold the next. Apparently, whenever someone flushed a toilet this would cause the shower temperature to change. Since it's a big hotel, this was incessant.
The location near downtown and near running trails is nice - and the staff were great.
The food was good - but the ambiance in the restaurant was terrible. A very depressing place to try to eat. It's like black hole.
Probably a decent enough option for a moderate convention as it's close to downtown and has lots of meeting space. But it's one of the worst Sheraton's I've ever stayed at.
Through the wall air conditioners are noisy - which isn't so good for getting a sound sleep - at least for me.
August 15, 2014
Rated 5 out of 5 by KeJu25 Excellent stay in Madison
Located just outside of downtown Madison, this hotel sits adjacent to Lake Monona and almost within eyesight of Monona Bay which offers a variety of boat rentals (kayak, SUP, paddleboats). The Bike rental/sharing program has a rack of bikes just outside the front entrance. The hotel also offers a free shuttle to several downtown locations, running every 30 minutes.
The room was clean and nicely furnished. Beds are comfortable. Wireless Internet worked well. Nice fitness room with several running/biking machines, free weights, 2 benches, and a Universal type weight machine. The AC unit is a bit noisy and would turn on, making the room quite cool, and then shut off until cycling again. Ample free parking around the hotel.
Easy access to University of Wisconsin. We enjoyed the UW Dairy Bar ice cream offerings (twice). Also truly enjoyed a lunch at the Old Fashioned, and a dinner at Lao Laan Xang (small Asian restaurant with very tasty food).
Really enjoyed our trip to Madison, and appreciated great accommodations at the Sheraton.
August 16, 2014