Rated 3 out of 5 by EricE2 Comfortable but don't leave anything behind
All was good until I tried to retrieve 3 pairs of pants that I left in the drawer in a specific room. Called twice and nothing was turned in. I don't believe someone took a size 42 x 30 pair of trousers left in the drawer.
November 19, 2014
Rated 3 out of 5 by jwlnfl Manager was not accommodating
I had to reserve two rooms for our stay due to the amount of people we had in our party. I called the hotel 2 times the week prior to our stay to make put in a special request to have adjoining rooms for our event and also requested early check in so we could get out and enjoy the Badger game (before it started). We arrived just a little after 2PM, which is not to “early,” only to be told our rooms were not ready and they were not able to meet our request for adjoining rooms. He went on to say the same story everyone hears when they have a request…”we can never guaranty request.” This comment is always so frustrating to me especially when customers are proactive regarding their requests. He then proceeded to tell me they would call me when our room was ready, which should be “soon.” Again, it was a little after 2PM and check in is at 3PM based on the hotel guidelines…3 PM arrived and no calls. I had to call the front desk after 3PM for them to tell me they had to check with housekeeping. When they did confirm our rooms were ready, we checked in again and reiterated our complaints only to find a Manager checked us in the first time…not a great start to our trip!
The hotel itself was nice.
November 17, 2014
Rated 3 out of 5 by candyjones Not Impressed
When I think of Sheraton Hotels I think of great quality. The bathroom door had a chunk out of the bottom of it, the trash can in the bathroom was knocked over when we walked in, the bed skirts were all full of black marks and scuffed up, and the room was very small.
The extra $20 you can pay for VIP 7th floor access was a waste of money. If you didn't go during breakfast time there was only one orange and a few granola bars. Just overall disappointed.
November 11, 2014
Rated 4 out of 5 by Micjordan79 Came back to this hotel and was treated to a superior experience
I wanted to personally thank you for my last stay in Madison. The staff was very courteous. staff remembered me from my last stay 3 months ago and was accommodating with various requests. I got upgraded to a spacious suite, probably thanks to an email to the GM, Lisa.
Thanks again for the nice touch (e.g. the guest of the day gift). You guys definitely redeemed yourselves (had a previous stay with bugs) and I will gladly return to your hotel.
November 9, 2014
Rated 3 out of 5 by AttorneyTim 3 star property
This is a 3 star property...needs some updating...great location for visitors to UW...staff was nice...no complaints if you expect a 3 star
November 5, 2014
Rated 5 out of 5 by CE1994 Excellent staff service
My wife and I were celebratting her birthday and the staff went out of their way to make her feel special!
November 3, 2014
Rated 3 out of 5 by DC22 Something's missing....
There were no convenient open outlets (for electronic gadgets). You had to move furniture to get at outlets which were all located 18 inches from the floor. (Old school). You had to turn off the bedside lamp in order to charge your phone next to your bed. Electric was also sketchy...sometimes an outlet would work, sometimes not. Coffee maker didn't work.
So, aside from electronic issues, the hotel was comfortable, clean and the staff courteous and helpful. Loved having ride service into the downtown area.
October 27, 2014
Rated 4 out of 5 by KSU44 Nice location to campus
Room was comfortable and clean
October 27, 2014