Rated 5 out of 5 by ERdoc Home away from Home
Yet another great trip to Madison. I come 2-3x a yr to visit epic and I will only stay at Sheraton Madison. The staff service is fantastic and the hotel very clean. The staff generally goes out of their way to make the stay superb. The van driver was great and all the housekeepers and support staff smile and are welcoming. 100% recommend.
September 24, 2016
Rated 4 out of 5 by 281973940 great hotel great lounge, but substandard WIFi speed
great hotel, clean, well maintained. one of the better platinum lounge in US. Good front desk service.
HOWEVER , the wifi speed, good ness, 1.5 mbps and sometimes less than 1 mbps . I can not work on these speed. Even motel 6 have better WIFI speed.
nevertheless, I would still recommend this hotel overall .
September 23, 2016
Rated 1 out of 5 by Guest2016 Staff & Cleaning the room
Can't even clean the room walked in late and the room was not cleaned. And all the front staff asked did I leave the do not disturb sign out. Really!!!
September 8, 2016
Rated 2 out of 5 by billar Fifty-Fifty
Overall great customer service, friendly and the pool was awesome. If your planning to stay for a weekend go for it. If your vacationing for a longer period of time than a couple of days then I would go elsewhere.
September 7, 2016
Rated 5 out of 5 by ShariTravels Always Great Service
We are never disappointed when we stay here. From the front desk staff to housekeeping and restaurant staff - we feel they go above and beyond to make sure our stay is enjoyable.
August 27, 2016
Rated 2 out of 5 by C1515 Not what I expect from Sheraton
This hotel appears to have had a makeover in the halls but not the rooms. Mattresses and bedding are poor old style beds. Curtains stained and torn. Room has a bad urine smell near the window. Furniture is stained.
My experience at check in was effective but lacked any customer service. The clerks jacket was hanging on the art mounted on the wall behind the counter. There is all kinds of stuff stored back there. The clerk didn't acknowledge me until after he finished doing a couple of tasks including setting a wake up call for someone. The process was slow and not friendly or inviting. This is what I would expect from a lower level hotel brand. Sheraton may want to drop this franchisee.
August 20, 2016
Rated 3 out of 5 by FellowHuman Friendly service, average facilities
I received a warm welcome at check-in, which always starts a stay on the good foot, and a minor Platinum upgrade to a slightly larger room.
After that, the experience was average, with a few minor issues. The furniture in my room wasn't well arranged, and there were a couple of pieces of trash on the floor by the sofa — both evidence of some lack of attention to detail. The style of furnishings and decor feels a bit dated, but otherwise OK.
Service in the Club Lounge was friendly and helpful, though there was nothing much for health-conscious guests to eat (mostly carbs and animal fats, not much fresh or vegetable-oriented).
Overall, friendly and perfectly acceptable, though the facilities are mostly utilitarian and not likely to knock many socks off.
August 12, 2016
Rated 5 out of 5 by MSMM Amazing staff
I was initially concerned by some of the comments but I found the facilities to be very up to date and our room on the 5th floor looked and felt very nice. The staff could not have been more friendly and helpful. It's a great location with a shuttle that is extremely convenient.
August 11, 2016