Rated 5 out of 5 by buttons613 Awesome Stay
This hotel exceeded my expectations on all levels. We were warmly welcomed and our son was given an activity bag for kids. The dog was greeted too! It is a very nice hotel and so thankful that they are kid and pet friendly!
January 26, 2015
Rated 4 out of 5 by espresso101 Club Room
No espresso machine in club room. Starbucks wasn't even open in the afternoon in the lobby. No bread rolls with dinner. Recommend the beef. Room was clean and comfortable. The shuttle service was very helpful.
January 8, 2015
Rated 1 out of 5 by DeeZ Staff negligence
We are a Starwood member and stayed at the Sheraton Madison fora wedding being held there. Our reservations were made months ahead as part of the wedding block. I called ahead of time to ensure that we were next door or across the hall from my daughter's family as we were helping care for their young children, and request an early check in. When we arrived at 11 a.m. We were told our room wasn't ready yet. Ican understand that. But, we checked several times before going to the wedding to see if our room was ready yet. When we finally did get to check in we were assigned a room in another wing. We didn't accept that since we needed to be close to our daughter's room. They put us in another room down the hall but we no longer had the king room that we requested. The staff really didn't show any concern or care for our situation. I feel that as a Starwood member we would have gotten more service than we did. We are very disappointed in our experience.
January 28, 2012
Rated 5 out of 5 by ljmarshall Great experience!
We stayed here a Saturday night for a badger football game. Really was pleased with the shuttle service to the game as well as the free shuttle service to downtown.
Bed was comfortable. Staff was very friendly. we stayed at the club level and was impressed with the breakfast/drinks and snacks included in the rate. Loved the bartender in the lounge. Overall an awesome experience with a reasonable room rate. Will be staying here again in the future..
November 18, 2013
Rated 3 out of 5 by Jennifer127 OK stay at a mediocre hotel
For the price, we really can't complain too much. Some things could use improvement. The layout of the room: The desk and chair should be off in the corner so you're not tripping over the huge "office" chair everytime you walk from one side to the other. The room is too small for 4 people. The beds were super firm, which I guess is something some people prefer. We heard every siren in the downtown Madison area all night long. Where the walls meet the ceiling could have been finished better, it just felt cheaply done and almost as if the building was not structurally safe. It was just an OK hotel for an OK price.
November 24, 2014
Rated 5 out of 5 by bevy LOVED LOVED LOVED my stay @ Sheraton!!
I just loved everything about my stay at the Sheraton the week of March 3, 2013. I loved the big things...the nice lobby, lounge, restaurant, amazing bed & pillows..but LOVED the little things. The fact that the pool had 1) music piped in and 2) nice towels and not the standard white cheap thin towels you usually see at pools. The fact that the sink was not in the bathroom, helpful..as the mirrors are not steamed up and you can get ready quicker. There was a finger nail Emory board avail in the bathroom and I had broken a nail and desperately needed that! The amazing A/C vent at the 6th floor elevator...allowing me to cool off after rushing to get ready in the morning! The fact that I rec'd a reward for forgoing housekeeping, which I generally do anyways! The Starbucks coffee available. The staff was super nice, Katie, Eric & Brandi...awesome!...Staying at this hotel on this trip to Madison was definitely my highlight for my trip and they exceeded my expectations! It no longer felt like a business trip, but more like a vacation!
March 7, 2013
Rated 5 out of 5 by Captin23 See you next year
My wife and I have stayed at your hotel every February for the Mad City Train Show for over 8 years and we will continue do so next year. We enjoy the facilities restaurant, bar, and room. Breakfast and dinner were very good.
February 18, 2014
Rated 4 out of 5 by WorldTraveler Nice Hotel with Great Improvements to Club
I have stayed at this hotel numerous times, it is usually pleasant. However, this last time I stayed I could tell a definite improvement in service.
The Club service in particular is much improved, it isn't the greatest in the world (one dilapidated PC, no espresso machine) but it is quite decent, and the staff were friendly.
Our room had a slight odor, but nothing extreme, the air conditioning and heating were excellent!
It is a great location to get just about anywhere in Madison quickly, I will be coming back.
November 29, 2011