Rated 3 out of 5 by duser82 room damage
Cracks in walls water damage I realize i am in FL but with the money the hotel cost you would think the damage would be fixed before guests used the room
August 17, 2013
Rated 4 out of 5 by Myke9466 great staff
the staff was great.made me feel very comfortable like I was at home.very clean and updated.breakfest was very good but lunch and dinner was mediocre.
September 20, 2013
Rated 4 out of 5 by Kim17 Met my expectations
We were elated to actually stay in a hotel where the hotel photos matched the facility. Our suite was welcoming and clean. The kids had a wonderful time.
August 21, 2012
Rated 3 out of 5 by Paul20132013 Upgrade?
There were better rooms available for the entire time I stayed there. As an SPG Platinum it would have been nice to have an upgrade offered.
November 11, 2013
Rated 5 out of 5 by Toughsell22 Great Stay
This hotel was wonderful. It was clean, spacious, and well maintained. The staff was freindly and accommodating. I would definitely stay there again.
June 20, 2013
Rated 5 out of 5 by Pita34 Great Place
A great place to relax and enjoy life, Every staff member was friendly and polite. We could of not asked for anything more. A return trip is a must.
March 1, 2013
Rated 5 out of 5 by MarciaO Great location, awesome service
We thoroughly enjoyed our stay. Had one "concern" and manager addressed it immediately. Will recommend this hotel and staff to family and friends.
May 5, 2013
Rated 5 out of 5 by Koch Great Service
This is one of the best SPG properties I have stayed.
The staff makes the hotel., Very friendly and helpful. I will come back.
March 26, 2013
Rated 5 out of 5 by SnufferWV Wonderful...
This place was amazing. We absolutely loved our stay here. It was clean and everyone was extremely freindly. The shuttle was a very big plus.
February 4, 2013
Rated 5 out of 5 by Radarboy Weekend Gateaway
Best hotel for Smathers Beach in Key West. Pool is great and the staff were wonderful. Jacuzzi was out of order though. Gym was great!
October 14, 2013
Rated 5 out of 5 by Sailor Excellent Staff
The entire staff at the Sheraton Suites Key West makes you feel welcome and truly understands the importance of excellent customer service.
February 13, 2013
Rated 5 out of 5 by trish27 great time, friendly staff
We met friends and family, and has a great time. The hotel staff were friendly and helpful and rooms were clean and I love the bathrooms.
April 23, 2013
Rated 3 out of 5 by Linda13 Key West
Nice room, but could have had more in room ammedities like toaster and wine opener and silverware and real cups instead of paper cups.
April 28, 2013
Rated 4 out of 5 by Sondra Best Hotel for the Beach
a well run hotel with great pool, bar and restaurant facilities on site, and across the street from the best beach in Key West!
October 15, 2013
Rated 2 out of 5 by NeverDissatisfiedBefore Needs Good Leadership
There seems to be an systemic issue starting at the top in this location. The attitiude, attentiveness, and overall pride is lacking.
October 17, 2012
Rated 5 out of 5 by SeanW Very happy with this hotel
Very friendly stuff. Beautiful and quite sand beach across a street. Convenient downtown shuttle. Very nice swimming pool and spa.
June 1, 2013
Rated 3 out of 5 by Halftrack A bit Disapointed
After a 9 hour drive down there we were looking forward to the Jacuzzi and it was broke the entire time we were there.
October 18, 2013
Rated 5 out of 5 Great Hotel
We really enjoyed our stay, great location and facilities, we will definately come back and recommend your hotel to others.
November 19, 2012
Rated 5 out of 5 by Anne27 Customer service
The hotel's location is perfect for us. We have stayed here before and both times have been very pleased with our visit.
February 24, 2013
Rated 4 out of 5 by jwbagman Nice Vacation
Good location. Nice facilities. The staff goes out of their way to make it a pleasant stay. Great Platinum SPG benefits.
September 7, 2012
Rated 5 out of 5 by Betsy30 Delightful Stay, Wonderful Time
We just left a nice 5 day stay at the Sheraton Key West. What a lovely hotel with plenty of room for a family of 5. The room had two double beds and a nice pull out sectional that fit us well. Really loved having the mini fridge in the room for drinks and snacks. The grounds are beautiful and my kids loved chasing lizards around the grounds. The staff was very nice. One day they even brought popsicles out to all the kids (and adults) at the pool. Speaking of the pool. What a great place for our three kids to swim while we could catch the basketball scores and have a nice cocktail poolside. The concierge had a long list of recommended activities and restaurants that we took use of. The hotel is on the beach and the Hawaiian ice truck across the street is not to be missed. We were glad we had our car to go to the main part of the city in the evenings. We found parking very easy and the two times we paid was cheap. I think trying to use the shuttle with 5 people would have been hard. We all had a blast - my kids are 3, 7, and 9 and they LOVED Key West. The hotel was a great place for us. Would highly recommend this trip and this hotel. It was perfect for our family.
March 23, 2012
Rated 5 out of 5 by Chiefa3 Great room
Great room for the money. Wish the shuttle wouod run more often during the day.
Staff was very helpful'
Glad we stayed.
November 5, 2012
Rated 5 out of 5 by HDLousie Concierge and food
Great concierge services.
Food was underwhelming, unless you like to wait for the food and then eat cold French fries
February 25, 2013
Rated 4 out of 5 by KProulx Nice amenities and by the beach
Nice hotel and glad we chose it. Liked the complimentary shuttle to the main part of town saving us on parking fees.
June 1, 2013
Rated 5 out of 5 by Gizi13 Beachfront Hotel
If you're looking for a family of Romantic getaway, this is the hotel and place to say. Sheraton never disappoints.
July 19, 2013
Rated 5 out of 5 by pjean Great Hotel
Hotel was excellent all around -- nice surprise!
January 16, 2014
Rated 5 out of 5 by Dave31 Terriffic experience
This hotel has it all, great people and a great property. Absolute wonderful time.
Would not hesitate to return.
September 29, 2012
Rated 5 out of 5 by Hoz86 Nice getaway
This is an awesome location, great facilities, the pool bar should open later and have some chairs at the beach.
December 14, 2012
Rated 5 out of 5 by tobs Hotel was great
The hotel had a great shuttle system and it arrived and departed on schedule. Close to the beach
October 23, 2013
Rated 5 out of 5 by Vandie Excellent stay
No complaints. This is how it should be. We are in Miami at the Palms......just the opposite.
October 18, 2013