Rated 4 out of 5 by Liquid2083 This hotel has great features
The hotel was much better than my last experience at Sheraton Suites in Tampa, FL. It is right on Smathers Beach, although this is not so great of a beach compared to others in south florida. There was a sulphur smell the entire trip, but that can't be avoided since the ocean is literally across the street. The hotel staff was very friendly and helpful. The concierge was able to help me book a dolphin watching and snorkeling trip in a matter of minutes, and the trip was a blast! They also provide a shuttle service every hour that goes to the downtown area around Duval st, which is very helpful if you plan on having a few drinks, they also pick up at the same location 15 min after the hour. All in all this hotel was very nice, the extra services made it well worth the price.
September 5, 2012
Rated 3 out of 5 Vacation with family
Very disappointed with staff at check in
Zero recognition with SPG
Responsiveness is far from poor
Maiming speaking of the front desk staff
Pool staff fair
Resturant staff very friendly
Room staff very effective
Would have second thoughts staying again
September 3, 2012
Rated 5 out of 5 by joas Wedding Location
I was married on Smather's Beach and all of my family and guests stayed at Sheraton Suites. It met all of our needs and more - the perfect place for kids to enjoy the beach and the beautiful pool. Our pool side reception was amazing - beautiful venue and great food. No one wanted to go home after 4 days at Key West.
September 1, 2012
Rated 5 out of 5 by Kimk Great trip!
We checked in on a Monday and were initially disappointed with our room location and called the desk to see if we could be moved. They personally came to our room with new keys and offered to move our luggage. Our rooms were great. Also, the concierge was so helpful with any excursions we wanted to do and the staff was always courteous and eager to meet our needs. Would definitely go back!
August 31, 2012
Rated 5 out of 5 by lisa2002 Great Hotel
I loved it!! nice comfy rooms, staff was great.
thanks for a wonderful stay.
August 29, 2012
Rated 5 out of 5 by Twins Very Accommodating!
It was my first get away trip with my twin sister. We found the hotel on-line during our trip search...they offered gov rate which was helpful! When we arrived we explained it was our birthday and we received a few extras like drink and breakfast vouchers...the staff was always accommodating to our needs and questions and super friendly, always asking what we did during the day and greated with a smile
August 28, 2012
Rated 5 out of 5 by Twins Double Mint Twin Experience
Can't thank the staff enough for the amazingly great experience my twin sister & I enjoyed last week. We took our first annual twin vacation on our bdy (8/21) to Key West and stayed at this wonderful hotel. The front desk and staff were beyond helpful and did everything to help us feel welcomed and comfortable. We would definetly recommend to others. 5 star service and a big thank you from the twins from WI.
August 27, 2012
Rated 1 out of 5 by StormyIsaac Unaccomodating & Unsympathetic
With a hurricane brewing in the Caribbean expected to make land fall at or near Key West during my stay, i called the hotel on the wednesday before my friday afternoon arrival. After being shuffled around and continuously on hold with the hotel and Reservations, i finally was informed that i could not cancel nor reschedule my visit unless there was a mandatory visitor evacuation of Key West. After reviewing information from the National Hurricane Center (coupled with my 30 years of living in South Florida), i realized that it was highly likely that a visitor evacation would occur sometime during my stay. Numerous times i was told by the Sheraton's resident meteriologists that this would never happen. I told them what a predicament this left me in being unable to cancel or reschedule. I would have to begin my travels on friday morning, a 4 hour+ drive from Fort Lauderdale (our friends from Baltimore were traveling a much greater distance to reach us first of course). If an evacuation was ordered while driving down i would have to turn around. If it occurred after i got there, it could be an 8 hour drive for nothing. But instead of offering me to reschedule or cancel so that i could go to another Sheraton in say Orlando, Holly at the front desk told me that's why people get Travel Insurance. So given my predicament and the condescending attitudes, it was either travel 4+ hours on friday with the hopes of being able to stay more than 24 hours or sacrifice 24,000 points and several hundred dollars on the 2nd suite i also reserved (trying my best to not be specific).
On friday around 6pm i reached my destination. The two meteriologists at check-in assured me there would never be an evacuation even when i presented them with up to date information from those uneducated people at the National Weather Center (and the Monroe County Emergency stated they would likely order a visitor evacuation on saturday). They even educated me that a tropical storm wasnt even a hurricane in case i somehow missed it in my 30 years of existence of which 27 has been in South Florida.
Well the prognasticators of the Key West Sheraton Suites were INCORRECT. I was in fact forced to leave Key West after a visitor evacuation was ordered on Saturday. Forced to check out, i had to hop back in my car for the 4+ hour drive back to Fort Lauderdale in suspect and dangerous weather. So for the 17 hours i was in key west i had a great time. Learned the air around the Sheraton smells pretty foul due to smathers beach and learned how unaccomodating, unsympathetic and condescending the workers at this Sheraton can be. I will not ever be staying here again and am considering ending my Starwoods Account to switch to another rewards card out of principal. This was in fact the first time i have used my points on any of the starwood hotels. Well after i use the remaining points i likely will be switching cards.
I get that storms are unpredictable, but in this case, all the predictions proved correct (except the Sheraton's of course) and we were forced to drive 8+ hours for a 17 hour stay with dangerous weather conditions at times while driving home on saturday.
I apologize for being unable to give a review of the pool, beach, food, etc. to others reading this review, but please forgive me as i never had the opportunity to have the pleasure to check those ammenities out.
Again, the air smelled and the hotel is very far from the Night Life. Shuttle Serves ends before midnight.
August 26, 2012
Rated 3 out of 5 by Annie4168 Nice room
We stayed in a king suite which was nice, however we had two kids with us and they slept on the pull out coach. This was our choice because the rooms reserved for "Starwood Preferred Guests" had a view of the parking lot and this room had a beautiful ocean view. This has happened at other hotels which leads me to question the value of being a "preferred" guest if they lead to the least desirable rooms.
August 22, 2012
Rated 4 out of 5 by Kim17 Met my expectations
We were elated to actually stay in a hotel where the hotel photos matched the facility. Our suite was welcoming and clean. The kids had a wonderful time.
August 21, 2012
Rated 5 out of 5 by Laradicus Fabulous Experience
This was our second stay at the Sheraton Suites. We love the facility and staff. With the exception of the spa nothing working well, everything exceeded expectations. This is an outstanding location for a family vacation!
August 19, 2012
Rated 5 out of 5 by MFD1412 The Sheraton Key West is our hotel of choice while in Key West!
This is our third time using this hotel and we will be staying there twice more later on this year. As an SPG member, I appreciate the SPG rewards for free nights and the Starhot rates we receive. The room is always comfortable and exceptionally clean. When we arrive, all transportation to and from the city by their shuttle is such a nice feature to have. The staff is always very nice and helpful. The concierge is extremely helpful in getting us scooters and other items such as tours and discounts to some of our favorite places. Overall, we love this Sheraton and will always make this our hotel of choice when staying in Key West. Many nice memories with family were made here, and we have had nothing but enjoyment. Thank you guys for always caring.
August 19, 2012
Rated 4 out of 5 by salgold Service May Have Slipped
Very good overall, but service for example by pool as compared to the past was lacking. Last stay 2 years prior there were a lot more people taking food/drink orders. Where'd they go. Plus, towel service rep was gone most of time--as often were the towels? Also, some things in room need to be replaced--mini refrigerators have been and still are a problem.
August 19, 2012
Rated 5 out of 5 by Rocky008 Exellent Hotel
Sheraton Suite Key West is far from the center of Key West but you don`t have to worry. Shuttle Service is available to access Duval St. or Mallory Square. Room is large enough and clean. Staffs are friendly. Pool is cool. I really enjoyed the four nights stay.
August 19, 2012
Rated 5 out of 5 by Manju Fotis fantastic manager
We stayed at the Sheraton and got married across the street on the beach at sunset, from the time we arrived at the hotel Fotis took care on us and made sure our stay was perfect, right down to the pretty towel swans and flowers.Just cant say enough about Fotis and the whole staff at the Sheraton,our wedding was on Aug.9, so if you're looking to stay at a great hotel in Key West for your wedding, honeymoon or just a vacation this is the place to stay, thanks again to everyone there for taking great care on us, Mr &Mrs Schultz Chicago, Illinois
August 17, 2012
Rated 5 out of 5 by NAMC Staff very friendly and professional
Front desk staff were very helpful. Not realizing it was Key West's mini-lobster fest weekend, it was so refreshing when staff assisted in finding the best rate for me and a lovely suite for a tired/exhausted walk-in at 9pm after flying that morning from New York and driving to the Keys from Ft. Lauderdale. The suite, with a huge walk-in shower, plush towels, pristine bed linens and 2 TV's was absolutely heavenly. Breakfast menu selections and attentiveness of the wait staff resulted in an elegant start to a great day!
August 15, 2012
Rated 5 out of 5 by Jackie5 outstanding emplyees
We have stayed there many times and rack visit gets better and better. The employees are outstanding. One in particular. The front desk clerk by the name of Taneka , I do believe thats her name. She mad our last vist just beautiful..
August 15, 2012
Rated 5 out of 5 by Mick A wonderful place to stay in Paradise
Just wanted to say that I am glad I didn't put too much into what people have written about this Jewel of the South of Paradise. It was easy to get to and from Duval Street and the rest of the Key. The Front Desk Staff was awesome!
August 13, 2012
Rated 5 out of 5 by KeyWestfan4life This hotel has lots to offer!
We have stayed here three different times over the last 16 years. The location across from Smathers Beach makes it very special. The hotel offers a great pool, and excellent food is available at the pool, dining room or open deck area. The rooms are spacious and have decks to sit out and enjoy the view. The hotel staff is always helpful and friendly. There are bikes to rent and the concierge will schedule a variety of activities such as snorkeling, deep sea fishing or watching dolphins. The hotel provides a free van to downtown and return to hotel as well as airport transportation to and from. The van drivers are always chatty, friendly , prompt and they drive safely.
August 12, 2012
Rated 3 out of 5 by 1Mom Two major problems!
A major reason we choose this hotel was the shuttle to downtown. It ended up not being worth it. You needed to pre book the shuttle but could not pre book beyond the current day. And it ran so infrequently that you could not get space on it!
We asked for 4 people at 6:30 and were told we could only get 8:30. And the return, after 10pm, would only be for 2 people! Now what good is that?
Because we encountered this on day 1, I asked to schedule for the next day and was told I could not.
Finally, the jacuzzi was cold! Colder than the pool.
If these things are not a problem for you, stay here. Rooms are fine.
August 10, 2012
Rated 5 out of 5 by kkcakeklady Beautiful Resort
Wonderful place to stay with shuttle service to downtown. Breakfast buffet needs an upgrade. Opens at 7:30 but hot food not ready til 8:00 and just average, but pricey. Rooms are large and comfy.Pool is relaxing.
August 8, 2012
Rated 5 out of 5 by DON43 Great stay at Sheraton Suites Key West
All of the staff were professional, courteous and friendly, starting with Check In and all the way to checking out. We were impressed with the consistent, friendly service we received from the Concierge, All Shuttle Drivers, as well as food and beverage staff. Only one Housekeeper was rude and late in cleaning room. Overall a wonderful experience in a picturesque setting.
August 7, 2012
Rated 2 out of 5 by Truth01 Disastrous hotel stay
I was so looking forward to my trip to Key West, FL....it was my first SPG stay and I was excited. I made the reservation initally as only 2 nights then decided to call back and check availability for a 3rd night. Luckily, there was availability so I changed the reservation to 3 nights. I was told that the reservations would be 'linked' and I wouldn't have to move, etc. To my surprise, I received 2 separate email confirmations for the reservations a week or so prior to the stay. When I arrived, the person checking me in said there were 2 reservations. She proceeded to tell me nothing about the hotel, the area, or offerings of the hotel. When I get to the room, I look down and there are Fritos or some such snack on the floor at the door. I was flabbergasted. There were ants or some insect crawling around near the sink under the microwave. The comforter which was folded up in the closet was filthy. The cushion on the chaise in the living room was filthy....it had what appeared to be punch or something red. This is why I attempted to spread the comforter over it. On Monday morning, I received a bill under the door. At the pool, I ordered a fruit plate. The fruit (some of it) didn't smell/taste fresh. The dining room seating (outside) was not clean. Where my daughter and I sat, hair was all over the couch. Some of the towels were overly worn. There was dust/dirt on the base boards in the room. I purchased tickets for a tour and the trolley either left without us or never came. I never got an explanation but was not charged. Upon check out, I had to struggle with the luggage cart and luggage. I was never asked if I needed help. I was not asked how the stay was, etc. The trip was ruined upon check-in. I am skeptical about mySPG membership and shudder to think about future vacations. The first vacation was nothing short of disastrous.
August 3, 2012
Rated 5 out of 5 by Lizzard5031 Housekeeping
Superb overall. However housekeeper for our room lacked..... Not the Starwood quality!!!!
July 26, 2012
Rated 4 out of 5 by ML2012 Beautiful Room
Really nice hotel. The hotel is a couple of miles away from other restaurants and shopping so I was really glad I rented a car. The rooms are clean and comfortable and the hotel is convenient to the beach. The restaurant and bar were fairly pricey and there was an hour wait for dinner one evening but the food was good. I would stay again!
July 26, 2012
Rated 5 out of 5 by Kimmy24 Love this hotel
Across the street is smathers beach, with rentals from beach chairs to water sports. The hotel has a nice pool and bar. In the morning you can sit outside on the patio overlooking the pool and enjoy the Island vibe while you eat breakfast. The rooms are nice and clean. Staff is friendly. They have a shuttle that runs back and forth from the hotel to downtown all day. You can also rent bikes at the hotel. I would stay here again.
July 25, 2012
Rated 5 out of 5 by JeffW Very Nice Stay
My wife and I booked 2 nights at this property because the property we wanted to stay at was sold out. We were both very happy that it worked out this way. We stayed at a different property for 2 subsequent nights and much preferred the Sheraton. We stayed in an ocean view suite that was clean, comfortable and spacious. The front desk staff was very courteous and helpful. Christopher at the pool was very friendly and fun to talk to. Our service at the bar, pool and restaurant was great, too. The grounds were nice but not overly clean. I wouldn't say dirty, but I didn't notice much attention to detail, i.e. cigarettes, leaves, etc. The pool was very nice and very family friendly. We've been to a lot of places with our kids and it seems there's often pool police yelling at people for having fun. Here, everyone was having fun in a safe and controlled way. I saw Christopher address 2 guests very discreetly, one for smoking a cigarette and one for drinking what was presumably her own alcoholic concoction out of a red cup. He simply asked her to put it in a clear cup from the bar. Very reasonable! The shuttle worked well for us but I overheard a lot of complaints. You are required to book early and if it books up you are out of luck. The van only seats around 12 people. It seems like they could have either more vans or a larger bus-type vehicle. Ed was a great driver. He was very fun to talk to and helpful with suggestions and directions. I would definitely recommend this property. We will be bringing our kids back next spring.
July 25, 2012
Rated 4 out of 5 Good Choice
This hotel is a good pick for those that do not want to stay near the Duvall area. It is clean and staffed with employees that are there to serve. My only suggestion would be to expand the shuttle service to downtown. Even in the summer season, the shuttle would be full during the peak times.
July 16, 2012
Rated 4 out of 5 by Bobby1531 Key West beach access
First visit to Key West so surprised to find that Smathers Beach is the ONLY beach anyone really goes to and happens to be directly across the street from this Sheraton Suites hotel. Paid for the upgrade for the ocean view and having the balcony was awesome. The suite was plenty big for 2 people and could easily accommodate a couple of kids. Lots of storage and very comfortable. Hotel runs a shuttle every half hour to and from the infamous downtown area so no need to drive! I work out religiously so the fitness center was important and while they had great equipment, they kept the temperature way to warm, often no towels available and there were no restrictions on children coming in. This was a problem as everytime I went to work out, a couple of mother's brought their young children in who basically ran amuck! A little issue with the hotel staff not changing our reservation to extend our stay one day but corrected once pointed out. Also, checked in early only to find out that previous guests had not yet checked out! Staff was friendly and generally accommodating.
July 15, 2012
Rated 2 out of 5 by Dan38 Not Cool!
Bathroom got clogged; had to go to a 24 hr store to get a plunger to unclog it! That was not fun. While checking out, we mentioned our ordeal...they didn't seem to care much.
Rooms were not ready till 5PM..so had to wait in the lobby for 2 hrs.
July 15, 2012