Rated 4 out of 5 Nice hotel with limited number of ocean front room
This is a nice hotel in a good location. Beach is just across the street. Keep in mind that this hotel does not have a private beach and the hotel has a limited number of ocean front rooms. We redeemed our room using a hefty amount of spg points but still did not get an ocean front room.
Nice and Friendly staff with shuttle bus to a location closed to Duval St. I would stay here again if they would offer me an ocean front room. Without offered an ocean front room, all I can say is "This hotel is a good place to spend the night after all long fun day in Key West".
May 22, 2013
Rated 2 out of 5 by WellingtonQuill Disappointment
As a business traveler I spend a lot of time in hotels and have recently started booking in Sheratons. Usually they are fantastic. I have great stories in Atlanta and St. Louis. Unfortunately this is not a great story. I paid more than $300 to stay in a room where the bathroom door didnt close, the toilet seat wasnt quite fastened and the walls in the bathroom needed cleaning. In fact there was something discusting on the walls under the sink. we ordered breakfast in and had a continental. Unfortunately, they didnt have any pastries. I was not offered any alternative but charged full price for basically toast and juice. $50.00. I was treated very poorly by shuttle service. I am a native Floridian. May trips to the Keys. Probably wont ever stay here again.
May 18, 2013
Rated 4 out of 5 by KeysRunner Awesome Weekend!!!!
My wife and I were in Key West for the weekend participating in the Keys 100 Miles race. We checked in at the front desk past 2:00am and the front desk clerk congratulated us on our participating and promptly checked us in and showed us where the room was. Although the elevators were far from our room we managed to get there ok. Our room was #217 and it was amazing and roomy just what we needed after a long day of running.
The next day we left our room and housekeeping staff quickly clean our room and replaced all the towels. We decided to enjoy the pool and this experience was peaceful and relaxing. The pool staff was friendly; however, the pool attendant was slow and did not come to check on us or asks us if we wanted anything from the bar. I had to flag her down to order drinks. Once our drinks were delivered she never returned, bad service.
Our last night at the hotel was great and we truly enjoyed our stay. We will definitely stay at this property again.
May 21, 2013
Rated 4 out of 5 by Mojo2008 Perfect for our needs
There are fancier and much higher priced accomodations, but who goes to Key West to spend a lot of time in your room or hotel? Not us. This is an older hotel that has been well refurbished and other than the lack of WIFI (which we were told they had and never got in our room, even after contacting them several times) and the price of alcoholic beverages (higher than even on Duval Street), we were VERY happy with the accomodations. The proximity to the beach was a wonderful asset and the pool area was well kept and although some areas around the pool had limited sun exposure, we realized that's not what everyone is wanting. We were overall very pleased with our stay.
May 11, 2013
Rated 5 out of 5 by Caroljo Everything and More
We had no idea what to expect since we are used to Starwood Resorts. This hotel came close to our resort experiences! Hotel staff was so helpful in planning activities and making arrangements for us. (Dinner reservations/recommendations, trolly tour, bicycle rentals, etc.) The free shuttle to downtown was a great convenience as well. Our room was completely comfortable, spacious and clean.
Yes, the location is away from the excitement of Duvall Street, but for us that meant peace and quiet with a great beach across the street. I would stay there again!
May 15, 2013
Rated 5 out of 5 by travelin1 One of the best kept secrets on the island
The Sheraton is one of the best kept secrets for travel lodging on Key West. The price is very competitive, location great, and the amenities are incredible.
May 19, 2013
Rated 5 out of 5 by rickanddenise Will be Back!!!
Hotel & Staff were the Best in every way... We enjoyed our stay with out any problems or issues that we have had w/other Hotels. The Pool & Bar area was a good place to relax and enjoy some down time inbetween what the Island had to offer.
April 25, 2013
Rated 5 out of 5 by NewlyWeds Absolutely Amazing!!
My husband and I were recently married on Smathers beach and stayed/had our reception at the Sheraton Suites KW. Everything was amazing! The hotel is gorgeous, the rooms are beautiful and the staff is welcoming and friendly. It's wonderful to stay at a hotel where the staff feels like close friends or family. Most staff members ever remembered our room number and names which floored us since there are so many guests coming and going. We highly recommend this hotel and cannot wait to stay again!
May 14, 2013