Rated 5 out of 5 by ProfComb Great Spot to Explore Key West
The facilities and comfort level at the Key West Sheraton Suites are very good: pool, parking, cleanliness, great bed and room finish, and lots of space. It is a great location, on Smathers Beach and out of the construction mess on the north side of the island. I particularly recommend it to anyone with a car who will be exploring some of the other lower Keys. The shuttle to the north end of Duval Street makes it unnecessary to have a car for the usual tourist spots in town. It was an ideal compromise of convenience and beach access. The only sour note was the bartender/manager who just seemed unhappy with her job and was rude for little reason that I could figure out. However, it is easy to avoid that area and enjoy what else there is to enjoy.
June 29, 2013
Rated 5 out of 5 by Instigator57 Fantastic stay
The best of the best in quality services offered. All staff members were very helpful and kind. The shuttle service is top-notched. Thanks again for outstanding customer service. Pool, whirlpool, beaches, hotel restaurant outstanding.
October 5, 2014
Rated 5 out of 5 by JoKai Quality service
Stayed here mainly because the room offered a kitchenette (fridge, microwave and wet bar). The staff was extremely friendly and attentive. Free shuttle to airport and Downtown Duval st, so no car rental was needed. The only downside to our stay was that the hotel was right next to the airport and there were planes flying above the hotel with some frequency. IN addition, the rooms are not sound proofed. So if you are a light sleeper, this might wake you up in the mornings.
November 24, 2014
Rated 2 out of 5 by CocoGoes Not what I expected.....
I was very disappointed at this Category 5 hotel. Although the staff was very accommodating and willing to assist the amount of points is NOT commensurate with the level and quality of amenities. I ended up asking for a refund of my 16K points and paid the room rate. Knowing how unhappy I was, the hotel did not offer any discount at all. The property was dirty and tired looking really, as was my room and patio. I would say that this hotel did not qualify for the Category 5, more like a 2 or 3 in my experience. SPG customer service told me the Category is largely due to its location. On the positive, the beach is quite nice across the street and the shuttle service was very convenient into town. Eddie my driver was polite and very knowledgeable about the local area.
April 8, 2014
Rated 5 out of 5 by Bill072013 Attentive staff
The room was clean and comfortable. The staff were very friendly, Whenever we asked for something they got us more than we asked for. For example we needed 1 towel and they brought us 5. They called to be sure we received them too. Right across the street from Smather's Beach. Free shuttle to the north end of the island where the charter boats are docked and a short walk to Duval Street and Mallory Square. Bring food to keep in fridge. Restaurants are far away and hotel restaurant is pricey, even for breakfast.
July 28, 2013
Rated 3 out of 5 by Mary6161 Housekeeping issues
I would like to say this is the fourth time I have stayed in this hotel,There was feces on the sheer drape in our room upon arrival. I had to call housekeeping and have the drape changed. Then the mattress pad crept off our bed and all night I had to get up and adjust the pad and fitted sheet. I thought the housekeeper would take care of it when she made the bed in the morning but house keeping never cleaned the room. I notified the front desk at 6 pm. A housekeeper arrived and handed me towels and said ""ok?
the next morning I had houdekeeping change the totally too soft mattress and the mattress pad. Then the bed was fine. The food from room service was excellent and so was the morning breakfast buffet. The bar was fine and the reception staff friendly. Van drivers were fine.
March 23, 2014
Rated 4 out of 5 by Debbiedoo loved location
My husband and I just returned from a short stay in Key West while touring south Florida. We were very happy with our choice of hotel. The room was very well designed and offered lots of storage. Concierge, and check-in folks were great. We were granted an early check-in and late check-out that really helped extend our time. We especially enjoyed breakfast by the pool, bike rental, easy shuttle to downtown at night. Only negative was the fact that many rooms (including ours) had no view or balcony.
April 1, 2012
Rated 5 out of 5 by Majestic1234 Great staff
Great views, tropical grounds, rooms large, shower area great. Only problem we had was sofa bed was like sleeping on springs, but when we notified desk they brought a new mattress! The staff was friendly, and took care of all your needs. The transportation staff worked hard to get you where you needed to go on time. If shuttle filled up they radioed to get another one there. Beach across the street, and no worries about a cruise ship blocking your views. Enjoyed our stay.
March 19, 2014
Rated 3 out of 5 by Timeoff Water and fire alarm suprises
Without any notice, the water was disconnected one evening and went well into the early morning hours. We never received any communication after the inconvenience. Although seemingly out of management's control, the fire alarm sounded around 4am with people exiting the hotel quickly. No communication was sent to guests for the inconvenience. Location was oceanfront, but food options are limited to the hotel, unless one uses shuttle, taxi or rent car. Too constrained.
May 23, 2012
Rated 4 out of 5 Dog friendly
We had a last minute need for a dog friendly hotel in Key West for one night before flying out. The Sheraton Suites Key West met and exceeded all our expectations for our puppy. We can't say enough how welcomed we felt when entering our room we were met with with a huge Sheraton doggy bed and a food and water bowl set into another Sheraton mat. Just outside our room down the stairs was a designated area to walk our puppy ! Thank you Sheraton Suites Key West.
August 11, 2013
Rated 5 out of 5 by MannyMiami Pet-friendly...?
While the facilities were clean and comfortable, I came across a few surprises. As I checked in at the hotel was considered to be pet-friendly, I was informed that my 14 lb pet would not be allowed on the shuttle bus. Nor would he be allowed to sit on the floor at my side in the hotel restaurant's dining room.
I certainly would have preferred to have been given full notice of this as I made my reservations and before traveling with my small pet to Key West.
November 28, 2012
Rated 5 out of 5 by jankay Gorgeous Hotel
Hotel was amazing. Pool was nice. Beach was gorgeous. Shuttle service didn't always follow the schedule. However, it was convenient to get to downtown. The concierge service was very unhelpful. Most times, they were not at the desk or not answering the phones. They were not helpful with any request made of them. They were not knowledgable about the surrounding area and activities.
August 5, 2014
Rated 5 out of 5 by Stacia410 Hotel has great features.
We had a wonderful stay at your beautiful Hotel. The rooms were large, clean and comfortable. We had a large group and were able to stay in the suite. The bar and the pool was very relaxing and drinks were good. Great happy hour and we relaxed in the hot tub also. Hotel was clean and friendly. The only problem was the bartender was a little short and rude. Coffee in the room was nice. We rented the bikes for a ride through the town which was our favorite.
December 12, 2012
Rated 5 out of 5 by RobinC Great front desk
Jonathan at the front desk was very accommodating. We needed to shorten our stay and he was very helpful with the SPG member services. He took care of calling them for us. He was helpful adding an extra room to our reservation also.
September 3, 2014
Rated 4 out of 5 by Kball51 Overall very nice
My wife and I just spent a week at this hotel and were very pleased to say the least. The suite was very spacious , clean, and comfortable, with a beautiful marble bath. I would have preferred a slightly firmer mattress, but that's just personal preference. The staff was very friendly, and helpful; especially Petie the concierge who was right on point with all of her reccomendations. We will definitely stay here again. A points bargain
March 3, 2012
Rated 3 out of 5 by Janet01 Pluses and minuses
The shuttle van is a big plus with this resort as parking downtown can be a challange. Each room is a suite.The beach is directly across the street with easy access. The resort was prety quiet except for the guest's dogs constant barking and wooden walkways. The pool was adequate, but lounge chairs were scarce during the sunlight hours. Limited ocean view rooms.(21/194 rooms). Designated smoking areas need to be enforced.
March 4, 2014
Rated 5 out of 5 by hpob48 Never fails to impress
Every time I go to Key West I always stay here. From the manager Fotis who sent me my cell charger after I left it in my room to the front staff Jonthan and Tameka were great and even Taylor G are amazing. These individuals are amazing which I have to give Fotis extra recognition for hiring these people for seeing that they will go above and beyond to treat there guests great. Cant wait to stay there again soon.
October 22, 2012
Rated 4 out of 5 by LatinEddy Vacation w/ herons & iguanas
My wife and i had agreat time in this resort in Dec 2012. We were looking to take a few days mental break from our christmas family vacation in miami and key west did the trick. Our first couple dyas there we saw a beautiful blue heron and a colorful iguana. My brazilian/marine biologist wife thought we were back in the Pantanal at first. The rooms were quite spacious.
Easy access to all the hot spots in town.
April 9, 2013
Rated 5 out of 5 by Lovely02 Wonderful Anniversary
The suite was very spacious, clean and beautiful. The large walk-in shower was great as well as the nice and fluffy king-sized bed. A special thank you to the staff for allowing us to check out late and for recognizing our anniversary by sending us champagne and key lime pie. The hospitality was wonderful and couldn't we couldn't have chosen a better place to celebrate. Thank you Sheraton Suites Key West!!!
October 8, 2012
Rated 1 out of 5 by JenniferP Dirty, Moldy and Overpriced!!!!!!!!!!!!!
The cleaning staff didn't clean the room and we had to call the front desk for clean towels annd toilet paper. The bedroom's partition wall was rotted and molding. TV remote control didn't work.
Although the bed was comfortable.
February 1, 2012
Rated 5 out of 5 by Dmpeters38 Shuttle driver/Pool towel attendant
My family and I enjoyed our stay at the hotel and in Key West. It was our first time there on vacation. Our shuttle driver Ed was excellent!!!!! He went above and beyond for us. Also, the pool towel attendant (don't know his name) was excellent also. He was very courteous and a hard worker. The staff was friendly and the rooms were clean. We had a very relaxing vacation.
May 14, 2014
Rated 5 out of 5 by scuba1984 Friendly, well-run and large rooms
I arrived from a Four Points in N.C. with loud AC to this quiet, well appointed suite in Key West. Both concierges were outstandingly helpful and friendly. The front desk staff was good and the pool-side food/service was excellent. The shuttle service was fast and friendly, although I recommend renting the bikes on site to tour Key West downtown.
June 6, 2014
Rated 5 out of 5 by HappyGroom Perfect Wedding
We had our wedding here a month ago and everything was perfect. The staff was so helpful and friendly we couldn't of asked for anything better. Kasey did a great job by meeting and exceeding our expectations and the 2 weeks we were in Key West were perfect because of our stay. We plan on making a return trip next year just because of how happy we were and how great everyone was to us. We still talk about how friendly people were and how we wish we were still at the Sheraton. Thank you for all you did for our stay.
November 9, 2014
Rated 5 out of 5 by DON43 Great stay at Sheraton Suites Key West
All of the staff were professional, courteous and friendly, starting with Check In and all the way to checking out. We were impressed with the consistent, friendly service we received from the Concierge, All Shuttle Drivers, as well as food and beverage staff. Only one Housekeeper was rude and late in cleaning room. Overall a wonderful experience in a picturesque setting.
August 7, 2012
Rated 4 out of 5 by Pedroboy Very pleasant hotel
Enjoyed our stay at this hotel: large-sized rooms, lovely heated pool, quiet location, free parking, shuttle to town, bike rentals, easy access to nice beach. Given that there is a fridge, coffee maker and microwave in the room, a couple of real glasses and cups (spare us the plastic and paper cups!), plus a couple of plates and some basic utensils would seem in order.
January 16, 2012
Rated 3 out of 5 by FloridaSunshine12 Attitude adjustment required
Room was not ready at promised time (4 pm) and staff was unapologetic.
I have stayed at many fine SPG properties and have almost always experienced very high level of service and quality.
Perhaps the wonderful sunny ocean side Key West location allows this property to have lower standards because they know people will be staying no matter what attitude is displayed.
June 23, 2012
Rated 4 out of 5 by Mike01746 Great spot when traveling with family
Spent 5 nights (4/15-4/20) and loved it!
Rooms are fantastic, suites are very comfortable and clean. As always, staff was friendly, knowledgeable and courteous. Shuttle to Downtown was easy and when full they ran another. Enjoy Key West without the hassles and noises of downtown (unless you want it!). Kids loved pool and grounds are well kept and very lovely.
April 24, 2012
Rated 5 out of 5 by mickeytheonion sheraton suites Key west
a good resort which has steadily improved and is hard to beat, clean, large suites, excellent pool and restaurant
August 15, 2014
Rated 2 out of 5 by AFrequentTraveler1 Needs Improvement
The staff was very courteous and helpful. The rooms were attractive and nicely appointed. However,our room had the worst box spring and mattress I have ever slept on anywhere. It must have been really old. It was like a trampoline which bounced anytime someone moved or sat on it. It needed to be replaced or was of a very poor quality. I got a very painful back ache from it. The rooms need to be better maintained. Our frig didn't work and needed to be replaced. The wet bar sink had a leaky faucet and the shower control was loose in the wall and had no "stop" to indicate where to stop turning so it shut off the water completely.
The swimming pool looked unsanitary. The water was very cloudy and there was stuff in it that floated by. You could barely see the black stripe on the bottom. My husband wouldn't go in it. He is a Certified Pool Operator and said that it looked like the filtration system was not working properly and that it needed to be backwashed. We have stayed at many hotels in this hotel group and have been to Key West several times and looked forward to staying somewhere new and chose this hotel. I don't know if we would ever return to the hotel because of the mattress and apparent poor maintenance of the facilities.
August 21, 2014
Rated 5 out of 5 by Frank211 This hotel is nice and cozy
The outstanding staff is what makes this hotel a place to visit. The restaurant features ¨Gluten Free¨meals. It has a professional staff from the Mahi Mahi to the good ole Hot dog.
The swimming pool bar has new water mist spray fans which is a must in Aug. in Key West.
If I were the manager I would clean the pool more often than once a week because all that sun block makes for a murky pool. I would also vacuum the outdoor hall way carpets more often. With all the competition around I think we need to go just a little deeper on the outdoor appearances.
Breakfast hours are served too late in the morning for business travelers. Should start at 0630.
August 24, 2014