Rated 4 out of 5 by TTT79 Nice hotel with limited number of ocean front room
This is a nice hotel in a good location. Beach is just across the street. Keep in mind that this hotel does not have a private beach and the hotel has a limited number of ocean front rooms. We redeemed our room using a hefty amount of spg points but still did not get an ocean front room.
Nice and Friendly staff with shuttle bus to a location closed to Duval St. I would stay here again if they would offer me an ocean front room. Without offered an ocean front room, all I can say is "This hotel is a good place to spend the night after all long fun day in Key West".
May 22, 2013
Rated 3 out of 5 by AndyK Getting a little better
Thanks for replacing the room refrigerators, now just please remove the cabinet door in front of it. The door when closed just makes the refrigerator warm and it is quit difficult to get into the refrigerator with the cabinet door in the way.
Next you might want to work on your wifi, low signal strength and frequent disconnects don't do much to make guests happy. I could have done better with my smart phone. If you don't want to fix the wifi, at least fire your painter. Did you know that some of the wifi antennas had paint on them? Wonder where that signal strength went? Did you know that two of the common pigments in paint are “white lead” and “titanium white”. Metallic pigments don't do a thing for electronic signals.
April 15, 2013
Rated 4 out of 5 by PlummerLady The rooms are very clean and comfortable
I have stayed at this hotel for the past 4 years in September. The rooms are very clean, comfortable and all around inviting. They are all suites, which the only thing missing was a microwave, but that didn't make or break my stay. The employees were friendly and helpful. I have recommended this hotel to a few friends that have showed interest in vacationing at Key West. I love the location because it is away from all the Duvall happenings so when it is time for bed there is no extra noise to contend to yet it is close to the beach and many other activities.
September 19, 2012
Rated 3 out of 5 by Whatever77 Not too happy
We selected this hotel to celebrate Thanksgiving and our wedding anniversary. I made a modest request that the hotel recommend a good seafood restaurant for a dinner and make a reservation and they did not. So we ended up in a restaurant which apparently gives "kickbacks" to the hotel staff for sending guests there. Last minute reservation was made for 5:30 PM (sic!), food was average and expensive. My advice, do not ask staff for anything or you may regret it.
December 3, 2013
Rated 4 out of 5 by mailloux one service needs improvement
During our 5 night stay, we chose the Eco service for our room. That was to supply clean towels and coffee for our room each day. Not one day did we have that service. Each day we would have to contact front desk sometimes late at night to say we need clean towels. One day it took 3 request to get them. The last day we did'nt get them at all. I do have to say though, the staff is very friendly, and the shuttle service is great. Very personable drivers. I liked the location and the hotel, but better communication needs to be done with housekeeping staff.
November 2, 2012
Rated 5 out of 5 by Caroljo Everything and More
We had no idea what to expect since we are used to Starwood Resorts. This hotel came close to our resort experiences! Hotel staff was so helpful in planning activities and making arrangements for us. (Dinner reservations/recommendations, trolly tour, bicycle rentals, etc.) The free shuttle to downtown was a great convenience as well. Our room was completely comfortable, spacious and clean.
Yes, the location is away from the excitement of Duvall Street, but for us that meant peace and quiet with a great beach across the street. I would stay there again!
May 15, 2013
Rated 2 out of 5 by tom5702 My stay in Key West
The hotel was ok not worth $200 a night. They left a $4.00 bottle of water on a shelf, which my daughter drank as she is only 7 years old and didn't realize it wasn't free. I think you need to remove those bottles and make them available only if the customer wants bottled water. There was a 1/2" gap under the door so anything could have crawled into the room. It was a Friday night and the dining room closed at 9 pm which is ridiculous as after all it was Friday night. I won't ever stay at this hotel again and would tell anyone else the same thing.
August 6, 2013
Rated 3 out of 5 by TiffSC This hotel needs some TLC.
I found the hotel to be not-so-great. The rooms smelled like cigarettes (switched to 2 different rooms, same outcome), not many have balconies, feels like being in a motel somewhat. The bathrooms are very nice . . . . yet overall I was not happy with the room. This is a pet-friendly hotel, so we had to deal with a barking dog during our nap times during the day and a whining dog during the early morning hours. The walls are thin, so you can hear others talking/walking/watching TV in the neighboring rooms. The pool, although small, is very nice though!
July 10, 2012
Rated 3 out of 5 by Teresa051 Good room for the price.
Room was clean at check-in. Very spacious. Love the bathroom/shower!! Found out shuttle only runs once every hour during the day until 4 pm. Then every 30 minutes from downtown. Second day - Housekeeping did not give us extra shampoo or give us another bag for ice! Came back early Friday night - hotel was dead and too late to go back downtown. Great that the beach is just accross the road!!! No other resturants very close though!
December 9, 2013
Rated 3 out of 5 by mia15 staff is young
I had to return to the desk several times to obtain a parking pass, probably my fault as I did not follow up; breakfast was excellent but the young hostess did not get it right, but the order was acceptable; asked for a room with a good view advised that one overlooking the courtyard (tops of palm trees) met that request. Again all were young and with some experience will be fine. Cannot complain about room view as the boat weekend filled up all hotels and I was fortunate to get such an excellent room
November 9, 2013
Rated 4 out of 5 by metaverse Pool Bar staff needs some training
So, overall, I was happy with the hotel, with the exception of the Pool Bar. Went for drinks at Happy Hour, starting @ 3:00. Was told by staff that the "computer" thinks happy hour starts at 3:15, and was charged full price for drinks. May seem trivial, but either change the signage, update the computer, or empower the staff to make adjustments. The surly attitude of the staff at the pool bar didn't help the situation.
December 7, 2013
Rated 5 out of 5 by Campos64 Fotis fantastic manager
We stayed at the Sheraton and got married across the street on the beach at sunset, from the time we arrived at the hotel Fotis took care on us and made sure our stay was perfect, right down to the pretty towel swans and flowers.Just cant say enough about Fotis and the whole staff at the Sheraton,our wedding was on Aug.9, so if you're looking to stay at a great hotel in Key West for your wedding, honeymoon or just a vacation this is the place to stay, thanks again to everyone there for taking great care on us, Mr &Mrs Schultz Chicago, Illinois
August 17, 2012
Rated 4 out of 5 by EDLIU43 Went on my honeymoon
My wife and I stayed at the Sheraton Suites in Key West, FL. Overall, we were both greatly pleased. It's always one thing to see the photos online through a travel website, but to actually enter the room and have your expectations exceeded was great; especially after a long day of flying/traveling. The room was relaxing, nicely decorated, contemporary furnished, wonderful bathroom with touches of granite. The hotel staff went beyond my expectations in regards to concierge service and facilitating the needs during my stay while at the hotel.
May 28, 2012
Rated 4 out of 5 by DCG25 Great staff. Poor bedding.
The staff at the restaurant was outstanding. There were 10 of us in the family trip, and everyone agreed that the staff at the hotel was great. Made us feel so welcome.
Our bedding was horrible. The mattress pad seemed too small for the bed and if you turned over in bed, the fitted sheet and mattress pad came off and bunched up under you, so it seemed that you were sleeping on rocks. I'm not a complainer, so I just fixed it all night.
December 1, 2013
Rated 5 out of 5 by MFD1412 The Sheraton Key West is our hotel of choice while in Key West!
This is our third time using this hotel and we will be staying there twice more later on this year. As an SPG member, I appreciate the SPG rewards for free nights and the Starhot rates we receive. The room is always comfortable and exceptionally clean. When we arrive, all transportation to and from the city by their shuttle is such a nice feature to have. The staff is always very nice and helpful. The concierge is extremely helpful in getting us scooters and other items such as tours and discounts to some of our favorite places. Overall, we love this Sheraton and will always make this our hotel of choice when staying in Key West. Many nice memories with family were made here, and we have had nothing but enjoyment. Thank you guys for always caring.
August 19, 2012
Rated 4 out of 5 by travelgal1969 Thank you Sheraton!
We enjoyed our 3-night stay at this Sheraton. The service from their staff was excellent, the rooms were very clean, bed was comfy and the layout of the bathroom was especially nice. Having a small fridge/sink/microwave area was a plus and they provide great Starbucks coffee each day in your room. Though the pool area is small, we never had a problem finding chairs and the jets in the spa were wonderful after a day of walking. Poolside service was also great. And lastly, their no charge for parking and a complimentary shuttle every hour....what a great combo! We used the shuttle twice daily and never had a problem getting a seat either way. I would definitely return to this Sheraton on our next visit to Key West. Thank you Sheraton for a wonderful stay!
June 26, 2013
Rated 4 out of 5 by Tribe421 Very nice experience
Went down with a group of friends and had 3 rooms. (ages 30-40) Staff was excellent and met all our needs. The beach across the street from the hotel was very nice and the pool was solid. Not crazy or over the top but very clean and professional. There is a shuttle from the hotel which comes every hour. It was ok. (We did cabs quite a bit $5 avg per person with or group). This was a very good hotel at a fair rate compared to other places I have stayed in the keys.
November 15, 2013
Rated 2 out of 5 by WellingtonQuill Disappointment
As a business traveler I spend a lot of time in hotels and have recently started booking in Sheratons. Usually they are fantastic. I have great stories in Atlanta and St. Louis. Unfortunately this is not a great story. I paid more than $300 to stay in a room where the bathroom door didnt close, the toilet seat wasnt quite fastened and the walls in the bathroom needed cleaning. In fact there was something discusting on the walls under the sink. we ordered breakfast in and had a continental. Unfortunately, they didnt have any pastries. I was not offered any alternative but charged full price for basically toast and juice. $50.00. I was treated very poorly by shuttle service. I am a native Floridian. May trips to the Keys. Probably wont ever stay here again.
May 18, 2013
Rated 3 out of 5 by GIVisitor Didn't meet our expectations
We noticed loose dirt on the floor when we first stepped into the room... not vacuumed? I had to go to the front desk 3 of 4 days to request coffee supplies housekeeping didn't replenish. Bedding for the sofa bed was WAY oversized; and all sheets felt like stiff paper. Found ants in the room. While we asked housekeeping to only replace towels and not change sheets, no vacuuming was done nor all wastebaskets emptied. We were in Key West for our son's wedding -- his room had additional issues (fridge didn't work, more), and our daughter and son-in-law were not able to reach the front desk from the airport to be picked up when they arrived (we drove over and picked them up). Overall, this stay did not meet our expectations for a Sheraton property, especially for the price paid.
September 27, 2013
Rated 4 out of 5 by FloridaTravelAgent Great stay ... so much better than before~
This was my 4th stay at the Sheraton Suites. I stay here to check it out for clients... and I enjoy the rooms. The free shuttle to downtown Key West is very convenient. Yet... in the years past, the staff was rude, not helpful in any way, and just the whole feel at the hotel was that no one was happy. This time, my husband and I both thought there must be a new manager. The front desk was awesome... very professional... a complete 180 turn around from the last visits. Rooms were clean and all of our needs were met. Perfect!
June 27, 2012
Rated 4 out of 5 by Charlie13 This Hotel - Highly Recommend
I would highly recommend this hotel for it's location & service. All staff were very accomodating and met all my needs. The beach however, located across the street was not well kept - much debris, but I wasn't looking to spend much time there. The shuttle service to downtown was excellent and they made every effort to make sure everyone was taken care of. Although there was no spa facilities at this hotel directly on site, the conceirge was helpful in finding suitable services nearby and assisted in making appointments.
April 3, 2013
Rated 3 out of 5 by AuburnIE Nice hotel, but front desk staff consistently rude
Staff was consistently rude. I travel a lot for business...average 175 nights a year, so I interact with a lot of hotel staff personnel. After our second rude interaction with the front desk, I tried to bring it to the gentleman's attention and he got very defensive...raising his voice and challenging that he never said what he just moments ago said. We also had similar bad interactions with the hotels poolside bartender and service staff. Strange to see such consistent poor service out of a hotel we've stayed at previously with such positive results.
Not all of our stay was bad...the rooms and pool were great. I would like to call out specifically the concierge Sarah and the shuttle driver Mr Ed were both exception and provided great service, recommendations, etc.
April 8, 2013
Rated 5 out of 5 by NAMC Staff very friendly and professional
Front desk staff were very helpful. Not realizing it was Key West's mini-lobster fest weekend, it was so refreshing when staff assisted in finding the best rate for me and a lovely suite for a tired/exhausted walk-in at 9pm after flying that morning from New York and driving to the Keys from Ft. Lauderdale. The suite, with a huge walk-in shower, plush towels, pristine bed linens and 2 TV's was absolutely heavenly. Breakfast menu selections and attentiveness of the wait staff resulted in an elegant start to a great day!
August 15, 2012
Rated 3 out of 5 by tommytom room 356
We had a very nice room with a beautiful view of Smatters beach and the ocean. But the room itself had many issues that need to be addressed. The first one was the entrance door, while sitting on the sofa you could see daylight all the way around the door very poor fitting. The second issue was a water leak from the shower into the bedroom, it was coming thru the wall onto the carpet. Called the front desk and they sent a maintenance man to the room he said he could not fix the problem because the room would have to be shut down, I was a little concerned about mold because it appeared the leak was there for some time. The carpet was very dirty looking also. While sitting on the balcony I noticed the soffit was falling off in two locations. This sheridan needs lots of work
June 29, 2013
Rated 1 out of 5 by Kent1111 Do NOT stay here
I was completely misrepresented. Hotel not on ocean (across busy street) Pool not at all as expected.
Beware off staff including Bob the GM. I booked via the Plat Line. I checked out a day early. Orig told OK, then was told it's a prepaid rate. Really, how hard is it to reverse. Absolutly ZERO customer service as Bob "starred at me".
As usual the Plat line, reviewed my reservation phone call and is making it right....thank you as always for the amazing cust serv. That cannot be said of this property's managent
December 19, 2012
Rated 4 out of 5 by Liquid2083 This hotel has great features
The hotel was much better than my last experience at Sheraton Suites in Tampa, FL. It is right on Smathers Beach, although this is not so great of a beach compared to others in south florida. There was a sulphur smell the entire trip, but that can't be avoided since the ocean is literally across the street. The hotel staff was very friendly and helpful. The concierge was able to help me book a dolphin watching and snorkeling trip in a matter of minutes, and the trip was a blast! They also provide a shuttle service every hour that goes to the downtown area around Duval st, which is very helpful if you plan on having a few drinks, they also pick up at the same location 15 min after the hour. All in all this hotel was very nice, the extra services made it well worth the price.
September 5, 2012
Rated 5 out of 5 by TanyaD Key West Experience
I really loved the hotel. When I checked in I had just booked a normal room. But upon arrival, I decided that I would like a pool view. The staff switched me to the last room that they had with hotel view. Well, the room that I had did not have a great view or the pool, but the hotel staff made sure that they did not charge me the pool room rate. The room was very nice and the still sitting on the balcony was very relaxing. They provided a shuttle to the main attractions for no extra charge. How great is that.
December 9, 2012
Rated 4 out of 5 by stillinlove Great hotel and fabulous location!
This hotel is so relaxing and tropical. Palms surround the grounds creating an environment that calms the body and the mind retreats to a restful place of serenity. The cafe staff is dedicated to make you feel welcome. Our server remembered our choice of hot beverage and asked if we would like them each morning. Being directly across the road from the beach was such a benefit. The shuttle to downtown was extremely convenient and our drivers became friends. Our 29th Anniversary celebration was so very special.
January 25, 2013
Rated 4 out of 5 by Grovite Not a good experience
We left our room about 11 am the first morning. Cane back to our room at about 8:30pm to find the door to our room ajar, unlocked. Of course, we were a bit skeptical going in, but we did. My husband called the manager who said that he would have to wait for engineer to arrive next morning to see the last key used to enter the room. We never heard anything!!! That is quite a disappointment from a hotel we frequent!!
November 17, 2013
Rated 4 out of 5 by Chris84 Overall Fine, but bad internet condition
During my visiting, overall fine rating. I spent 24,000 spg poingts for two nights and SPG tried to upgrade for my wife's birthday present. That was very thanksful. However, there was very disappointed of internet using. I cound not use almost 2 days of internet service. Even I requested twice to the front, they replied someone is coming but never show up. Is it can be refundable? Unless this matter, I would not give them the rating excellent.
November 4, 2013