Rated 5 out of 5 by nirac little treasure
although out of the crowds of the city center...this stay was very relaxing,, the pool and bar convienient and the public beach across the street wonderful...
september is very slow month no activity anywhere!\\
great for families
September 17, 2012
Rated 5 out of 5 by Bill1 Awsome trip and stay
I was treated special as a platinum memeber. I was given a choice room and a fine rate. All staff friendly. Food very good and appreciate free breakfast buffet. These types of perks are smart business and will keep me comong back!
December 11, 2012
Rated 3 out of 5 by swimmer64 rude front desk help
The hotel was nice and location for the beach event was great. The shuttle service to downtown was really convenient. The only downfall of the stay was the front desk staff. They were not helpful and did the bare minimum to help.
June 24, 2013
Rated 3 out of 5 by feixas The room was not clean enough
The hotel in general met our expectations, nevertheless, we noticed that our room was not cleaned every day. They made our bed and changed the towels but they didn't clean properly our suite which made us feel uncomfortable.
October 1, 2012
Rated 5 out of 5 by chiara fantastic Sheraton
The hotel was perfect!
Rooms are clean and the building.very nice and tidy.
The free shuttle is very useful to get to downtown.
The pool is so nice ans the staff is really kind ans helpful.
I would strongly recommend it.
October 25, 2012
Rated 4 out of 5 by Bobby1531 Key West beach access
First visit to Key West so surprised to find that Smathers Beach is the ONLY beach anyone really goes to and happens to be directly across the street from this Sheraton Suites hotel. Paid for the upgrade for the ocean view and having the balcony was awesome. The suite was plenty big for 2 people and could easily accommodate a couple of kids. Lots of storage and very comfortable. Hotel runs a shuttle every half hour to and from the infamous downtown area so no need to drive! I work out religiously so the fitness center was important and while they had great equipment, they kept the temperature way to warm, often no towels available and there were no restrictions on children coming in. This was a problem as everytime I went to work out, a couple of mother's brought their young children in who basically ran amuck! A little issue with the hotel staff not changing our reservation to extend our stay one day but corrected once pointed out. Also, checked in early only to find out that previous guests had not yet checked out! Staff was friendly and generally accommodating.
July 15, 2012
Rated 4 out of 5 by lewesdoc Very impressive
I booked this hotel using my SPG points. Very pleasantly surprised. The location is a bit far from the busy center but I liked it being quiet and relaxing. There is good shuttle service and the bus stops at the facility.
September 17, 2012
Rated 4 out of 5 by PJ2006 Close to Smathers Beach
Convenient shuttle service. Good size suites- little loud if you are on first floor from the cleaning carts on the above landings
Close to smathers beach- good running along the water too. Front desk staff a bit slow
June 2, 2013
Rated 5 out of 5 by Carib4ever 2 days getaway
The Sheraton suites has an excellent service and they are on a great location. The rooms are spacious and comfortable. The restaurant is nice and it also has the option to seat on an outer deck overlooking the pool.
July 18, 2013
Rated 5 out of 5 by Wes64 Great property, closer to Duvall than you think!
What a nice property. The convenient shuttle service puts you down town in minutes. The renovations are amazing, and the staff couldn't have been more helpful. I'm glad this Sheraton is there. Has a real resort feel.
November 3, 2012
Rated 4 out of 5 by TXRO Relaxed atmosphere
The hotel staff went above and beyond to recognize our 25th anniversary. The concierge was very knowledgeable and helpful. The hotel transportation into old town was very convenient and frequent.
November 17, 2013
Rated 5 out of 5 by anne1980 The staff was knowledgeable and friendly
We enjoyed ourselves. The accomodations were excellent. It was easy getting to and from our hotel to downtown. The staff were great, always available to answer questions and assist us in making the best decisions.
October 25, 2012
Rated 2 out of 5 by Barca Sheraton key west
350 dollars for a suite And when you take a capuccino at breakfast instead of a coffre
you havé to pay for it
it is not acceptable
i live thé Hotel earlier because i think that is a retraet House for old people
February 1, 2013
Rated 5 out of 5 by Amanda45 A Great Place To Stay For A Relaxing Vacation!
I recently stayed at the Sheraton Suites Key West with my boyfriend on a five night vacation. We ended up booking the Sheraton at the last minute and are very glad we did. The rooms are very large (due to the suites), the beds are very comfortable, and the room was clean. I loved that the hotel provides a complimentary shuttle to the downtown Duval St area. The shuttle drivers were very knowledgeable and friendly. They do not advertise this, but you can call the hotel when you arrive at the airport and the shuttle will come pick you up. You can also schedule a ride to the airport on your way home. We saved tons of money on cabs due to the complimentary shuttle. The pool area was very nice and relaxing and they have a pool bar for all your adult beverage needs. The staff was very accommodating. They sent up extra hangers, a wine opener, toothbrushes and toothpaste when we ran out. This is a great hotel if you want to be away from the downtown craziness and have a relaxing day by the pool or at the beach across the street, but still want to be able to go downtown at your leisure.
November 9, 2012
Rated 4 out of 5 by Walt SPG Concern
Everything was fine as usual, but I left the "green" card on my door on 3/12 and did not receive the typical voucher for 500 pts or a $5 credit and my room was not serviced. First time that has happened.
March 15, 2013
Rated 5 out of 5 by Mom0211 Great vacation.
This is a great hotel. I was worried, based on some negative reviews. Worry not. It is a great hotel. Great staff. Great drinks at the pool bar. Restaurant is family friendly. I highly recommend.
June 15, 2013
Rated 5 out of 5 by Jzarra Great Hotel
The room was great except I had to defrost the freezer so the fridge would get cold. You need to get house keeping to pay attantion to the detale. I would stay again it was friendly and clean
September 10, 2013
Rated 3 out of 5 by DougfromAlberta OK, but basic
Few amenities, not really central, but good shuttle service to Downtown.
Housekkeping was great!
Rooms are definitely NOT soundproof and we did not sleep well any night.
November 19, 2013
Rated 5 out of 5 by RedLover This motel met our needs
This was our first time in Key West. This hotel met our needs. Hotel personnel were very accomodating.
January 12, 2014
Rated 5 out of 5 by melanie52 the suite gives me everything i need
love the suite, coffee in the morning and refrigerator for leftovers and pop, huge bathroom with lots of places to put all your stuff, microwave to heat up leftovers. wonderful bed and linens.
October 5, 2012
Rated 5 out of 5 by deej A great stay in Key West
Hotel is just beautiful and well located. The concierge was so helpful to my son and his wife in planning excursions. Add to that, Key West is a fun place to be. So enjoyable a stay. Thanks.
April 20, 2013
Rated 5 out of 5 by Williams01 Our stay in Key West
This hotel, the staff and the services were great. Loved all our shuttle drivers, they were so nice. We will stay at this hotel again. Thak you for making our wedding and honeymoon special!
November 6, 2012
Rated 5 out of 5 by natebkeywest Stay away from room 333
Had a good stay for Fantasy Fest,but I had some problems with the room. The shower doesn't drain,microwave does not work and the balcony is surrounted by exaust fans from the restaurant.
November 6, 2012
Rated 5 out of 5 by MATIDELI GREAT LOCATION,FRIENDLY STAFF!!
EVRYONE WAS FRIENDLY,EVEN THE CLEANING STAFF.QUALITY ROOMS AND THE FOOD WAS PRETTY GOOD AS WELL.THIS IS OUR SECOND STAY WITH THIS HOTEL.LOOKING FORWARD TO ANOTHER GETAWAY.
October 28, 2013
Rated 5 out of 5 by ABCandK Dirty Carpet
My kids were crawling on the carpet, and their hands and feet turned black after a few minutes. After that, I had to put sheets on the carpet, so they wouldn't touch the carpet again.
December 5, 2012
Rated 5 out of 5 by coprstar Fantastic!
Great hotel that's in a great location seaside and pet friendley. Clean rooms and a supurb shuttle service to a hard to park your car area of Key West. Definitely a must go to hotel.
February 21, 2013
Rated 5 out of 5 by DWillie Always an Enjoyable Stay
I've stayed at this hotel approximately 30 times. I've always enjoyed my stay. Staff is great. Front Desk staff is very knowledgable abut the area, and alway wiling to assist.
September 25, 2013
Rated 5 out of 5 by BigBob1 Great staff and location
This is our fifth visit in three years. The people who work here are very helpful, the motel is always clean, food is good and the provided transportation is excellent. Thank you!
June 16, 2013
Rated 5 out of 5 by venka excellent staff
Great hotel, very clean, friendly management and staff. Mr.Lynch was very curteous and helpful. Thank you Mr.Lynch. I strongly recommend everyone to stay at this hotel and enjoy.
December 26, 2012
Rated 4 out of 5 by Davo426 Nice clean hotel
The only flaw that I could find with this hotel is that the doors on all rooms closed with a bang that woke me up on several occasions......some buffer mechanisms are in order!!!
November 6, 2012