Rated 5 out of 5 by HilltopGuy Wonderful Experience
This hotel is perfect for a Key West visit. We loved the location which is away from the noise and clamor of Duval Street, across the street from a great beach. Beach is great for sunning, walking or just sitting enjoying the sun and breeze. Easy to get to "the action" on and around Duval Street and the docks. Shuttle transportation is available or rent scooters or bikes. Hotel staff is so acommodating and the rooms are gorgeous. We had a poolside room with great balcony and the mini bar was so nice as we could bring in some snacks or even fix sandwiches in the room. Nice poolside bar/restaurant and the pool is terrific. It is worth the price to have a nice place to stay. There are some less than attractive places in Key West and we were glad we paid a little more to get a great hotel. We don't get down there often and we are happy we picked such a wonderful spot. Go to the La Trattoria restaurant just down the street for a wonderful meal experience.
November 13, 2011
Rated 5 out of 5 by Lolds Home away from home!
This is only the second time in Key West and second time at the Sheraton Suites and we love it! Came for my birthday this time and the front desk acknowledged the special occasion and had a Key Lime pie waiting in my fridge! Shout out to Jonathan at the desk who checked us in, great attitude! Can't wait to return!
November 23, 2013
Rated 5 out of 5 by Hummer Great Hotel
What a beautiful hotel right across from Smathers beach. Staff are the greatest and even sent another shuttle bus down to pick us up after touting Ernest Hemminway's house. My daughter at first sight of our suite stated, "I think I died and went to heaven". Great Sheraton style and first class place as always!!!!
April 3, 2012
Rated 5 out of 5 by Fresco24 First time visit to the Sheraton
My first to Key West and staying at this hotel. It was great. Ideally enjoyed sitting outdoors at the bar overlooking the pool. Wished the bar and pool stayed open later though. Despite that it was an enjoyable stay.
August 3, 2014
Rated 5 out of 5 by Jee9002 Great stay!
We had a great stay for 5 nights. Concierge Max booked several great outings for us which we really enjoyed. Breakfast buffet was good as were the accommodations. Beach is a bit inconvenient to get to and the pool is on the small side. We enjoyed poolside yoga in the morning and we felt the shuttle service was invaluable. Sometimes more passengers than seats available but the drivers were good about having additional vans go to Duval street if needed. Drivers had great suggestions about restaurants, attractions and were very friendly. I would recommend this hotel and would stay again if I return to Key West.
July 13, 2014
Rated 5 out of 5 by ZappingMemories Nice surprise, happy with our choice!
Our first trip to key west, and we spent lots of time online, reviewing our options, even had 4 different hotel reservations made. We eventually cancelled all and chose the Sheraton Suites. Warm cookies when we arrived!
The staff was helpful, friendly, and we took advantage of the free shuttle to old town. Lots of great suggestions, and having the beach walking distance across from hotel was icing on the cake for moonlight visits!
The room was bigger than expected and we loved the pool.
We visited our other hotel options and confirmed we picked the best! In short, our next visit to key west will be here again!
September 24, 2013
Rated 5 out of 5 by rickanddenise Will be Back!!!
Hotel & Staff were the Best in every way... We enjoyed our stay with out any problems or issues that we have had w/other Hotels. The Pool & Bar area was a good place to relax and enjoy some down time inbetween what the Island had to offer.
April 25, 2013
Rated 5 out of 5 by Markdg Exceeded our expectations
Our stay was fantastic. The suite was extremely spacious for our family of 4. We enjoyed having the separate bedroom and living/dining room area. Because of the sink, refrigerator, microwave and table we were able to eat lunch in our room everyday which was a huge money saver for us. The bathroom area was one of the best I have ever seen. There were four sets of cabinets, three drawers and a closet which allowed plenty of room to unpack our clothing. Each and every staff member we came in contact with was helpful and courteous. This would include front desk, housekeepers, pool staff, and the concierge. We also rented bikes for our stay and rode the short ride to Duval Street everyday to explore all the sights. This feature was a great convenience and was reasonably priced. In the evenings, we took the shuttle to Duval Street for dinner. We found the shuttle to be very convenient and a great way to avoid trying to find parking. The hotel is also right across from the beach which was fabulous. Overall, I would highly recommend this hotel and we are already planning our stay for next year!
July 27, 2013
Rated 5 out of 5 by gcschroeder Awesome amenities!
We enjoyed our stay. The shuttle services to the downtown part of the island was a great service. The hotel was nice and clean and we enjoyed the beach location!
November 11, 2013
Rated 5 out of 5 by Fishiepoo First stay
This was the first time I have stayed at a sheriton Hotel and I am sold on them. Everything about the hotel the room the service everything was very very nice.
May 9, 2012
Rated 5 out of 5 by Lucky3 This hotel has a fantastic staff
What brought my family and I to this hotel, was a death in the family.
Even though the staff did not know the circumstances as to why I was staying at the Sheraton Key West Suites, I was greeted with much friendliness.
I was very much impressed with the professionalism of all staff and the cleanliness of the hotel.
The pool area, I found it to be so clean and inviting.....the morning breakfast buffet was great, and so were the staff members.
During my stay at the hotel, I found all staff members, to be friendly and accommodating, whether they were from the front desk, restaurant, bar or pool area, or room attendants.
I would certainly recommend this hotel to friends and family.
November 4, 2013
Rated 5 out of 5 by Traveler17 Great Suite
Would highly recommend our room with deck overlooking the pool. Very clean, food was good, staff was friendly. Wish we could have stayed longer.
May 24, 2012
Rated 5 out of 5 by WTB58 Great job, great place to stay
The rooms were clean and well maintained, food/service at the hotel were top notch and priced fairly.
June 19, 2012
Rated 5 out of 5 by hjbrdb Great Visit to Key West
Wonderful place! Super nice people on staff! The shuttle back and forth to town was a huge plus!
June 28, 2012
Rated 1 out of 5 by HB1992 Worst Hotel Ever!!!!!
This was without question the most miserable hotel and vacation experience we have ever had. The staff was unfriendly and miserable, the room was disgusting, and by that I mean worms in the toilet paper and in the cabinets and everything was consistently understaffed. The pool is too small to accommodate the size of the hotel. The rate was ridiculously overpriced for what you got in return...it was absolutely horrible. If they offer a breakfast buffet you shouldn't have to wait 20 minutes for a table. Once you did get seated the food was mediocre at best. The drinks at the pool bar were overpriced and contained almost no alcohol making them a complete waste of money just like everything else at the Sheraton Key West.
March 31, 2013
Rated 5 out of 5 by Nicky20 Mini vacation
We stayed here just to escape from the busy Miami and it was more than great. We stayed in a king suite, the room was spacious and clean and extremely comfy. The bathroom was to die for and the Shine products they offer are great as well. They offered me a complimentary 1 PM check out which allowed us to sleep in and enjoy Key West without having to feel like we were in a rush. Thank you!
November 24, 2014
Rated 3 out of 5 by bailcam13 Decent hotel with a few issues
Rooms are clean and everything was in good shape. The pool was very refreshing and well maintained. The concierge was very helpful and I definitely recommend using them to book trips. If you want to save a few bucks you can go find the same things to do a little cheaper but the concierge makes it very convenient.
- Free Shuttle Service: tried to use this 3 times and each time the shuttle was booked up. This is ridiculous because I even went 6 hours prior to needing the shuttle to reserve it and it was booked. The shuttle I believe runs about every 15 minutes so the hotel should set-up a location where you get in line and it is first come first serve. If this can't be done then it should be advertised as shuttle service by reservations.
- The restaurant (Coral Crab Cafe) has SLOW service. We attempted to eat there twice sitting outside on the deck. The first time the bartender told us to have a seat and someone would be right with us. 20 minutes later I went and got someone (this was at 5:30pm). Once we got a waitress the service was great and the burgers were actually really good. A couple days later we tried the same thing. No one bothered to come to our table and I even walked around inside trying to get a waitress/waiter's attention so they knew we were outside, no one was around. We ended up leaving.
- Pool Bar: the bartenders are very unpleasant and not very friendly. Not sure why but we experienced this 3 different times.
April 8, 2012
Rated 5 out of 5 by CbusDad Couldn't have been better
We stayed here the week between Christmas and New Year's and had a fantastic time. It was my wife and I, our adult daughter, son and his fiance.
This trip was a Christmas gift to my family and took advantage of air and hotel points i'd been hoarding for awhile, so it was important to me. I read some of the negative reviews and was a little concerned so I wrote an email to the GM. Frankly I didn't think i'd get more than a form response. Instead I received a personal phone call and a promise to take care of us. And he delivered.
The staff was wonderful. Helpful. Courteous. Friendly. From the front desk, to housekeeping to staff to the folks around the pool. Can't say enough about the shuttle drivers. Friendly, helpful and always in good spirits.
The room was great. We made use of the pull out couch and the two beds in the bedroom (unfortunately I didn't have enough points for two suites) so we were a little snug but we really didn't spend much time in the room. It was clean, comfortable and suited our needs perfectly.
The bottom line is we all fell in love with Key West and the Sheraton helped facilitate a great, great trip. Understand that you're not in the middle of the action, but you are across the street from a nice beach (as Key West beaches go) and a close shuttle ride or an easy bike ride to all the action. We actually enjoyed the little bit of a break from the fun of Duval St. Some relaxing pool time to have a drink and read was a part of every day we were there.
I would recommend this location to anyone.
April 1, 2013
Rated 2 out of 5 by jt2012 Great location but the rest
Hotel is located across the street from Smathers Beach and a short drive downtown. There is a hotel shuttle service to downtown but space is limited...you need to reserve early in the day specially for a return trip. The hotel has a small decent fitness facility and laundry facility.
Pool is very small considering the amount of people it has to serve. Landscaping is minimal and offers no shade for parked vehicles baking in the sun.
The room located on the first floor was adequate in size but very little natural light as the window is covered by landscaping. The window shutters in the sitting area was broken...each shutter had to be manipulated to open and close. The sectional sofa/bed was stained and dirty. The refrigerator was clean but had a strange odor which I informed front desk and took two days to be taken care of. On the first morning, I wanted coffee but soon found out coffee maker is broken, I went to call front desk but could not do that either as both phones in the room were not working. I ended up using my cell phone to call front desk. Front desk promptly got me another coffee maker and was told a technnician would be sent to look at the phones. Not sure if the phones were ever fixed as I did not use them again.
I wish I had more positive things to say but unfortunately it is not happening.
I expected more out of a Sheraton hotel considering its reputation and the amount of money I shelled out to stay.
I hope that my stay and experience is an isolated incident and not the norm. Based on my experience I definitely would not return to this location.
April 9, 2012
Rated 5 out of 5 by JNJ1120 Exceptional Staff
I recently stayed at the Sheraton Suites in Key West with another couple celebrating my girlfriend's birthday. The hotel was just what we needed and the convenience of the shuttle to downtown was terrific. We thought we would utilize the beach, but we didn't utilize it at all and it didn't seem like anyone else was either. That was definitely unexpected, but not relevant to the hotel, the hotel was great.
The absolute highlight of this hotel was the staff. The general manager, Fotis, went out of his way to guarantee our needs were met. It seemed like he never left the property over the three days we were there.
First, he offered us a drink voucher for four free drinks by the pool. He found that someone had left them behind and saw us sitting by the pool and instead of just throwing the ticket away and saving the hotel the money, he let us have it with his compliments.
Second, a native of Key West, he made sure we knew where to go and what to do during our time there.
Third, after a computer error in the hotel restaurant in where I was overcharged by $12 for a service fee, he promptly corrected the mistake when I brought it to his attention and then went so far as to cancel out all my incidental charges upon check out!
As an SPG Gold Member I've been to incredible properties around the country and the one thing that always sets them apart, for me, is the service. I've never received such excellent service at any SPG property and I've never met a General Manager so involved in every detail of his property.
I highly recommend this property to anyone who places a premium on service!
October 9, 2012
Rated 1 out of 5 by AxlRose No SPG recognition
This was a repeat stay and when I checked in was given an inside room even though I asked if that was the best available and my 50th night.
Was then given SPG room after some discussion with manager. Desk people not helpful- other staff were great. Left two messages for management after my stay and never returned my call.
March 21, 2014
Rated 1 out of 5 by chadderbox13 2 Star hotel
First off, I pay EXTRA for three people to stay and the room was not set up for three people to stay. After several requests we had enough cups, coffee, shampoo, conditioner, pillows, blankets... etc. I wished I would not have paid extra for a third person, you would not have noticed. The refrigerator is broken, I get staff up to room to tell me ..." Yes, it is broke. What do you want me to do about it? I have no parts..." Thanks for the lousy service on the refrigerator! The staff already knew it was broken when he arrived! You claim it was a stocked wet bar in suite - is that the two bottles of water?
The pineapple bed post (on foot board) is a lovely tool, if I do not like my man parts (I had to remove it during our stay, only after causing my inner thigh some injury!). Master bedroom is not big enough to safely maneuver in without injury (room was never intended for a King size bed).
The partition between the rooms were inoperable (they did not close all the way). The pull out sofa needs some attention. It smells and sags (not very comfortable).
I have stayed at many five star and four star hotels in my day, and this is no four star hotel (as you claim to be).
No room service after 10pm I was told.... WHAT!? How does this make any sense?
I am satisfied to say I had stayed in a two star hotel for last three days. I just wish I WOULD NOT HAVE PAID THE FOUR STAR PRICE, FOR A TWO STAR STAY.
I believe the staff needs some re-training or fine polishing in the customer service department if you wish to claim to be a four star stay. You must address the problems in the room, previously mentioned (some pose a safety hazard).
Overall, I was a bit let down by the experience, and would be glad to pay the extra money, in order to stay down the road (if this is what I am to expect next time I consider a Sheraton property), where hospitality would be priority, right next to the safety of the guests.
Thank you for hearing my feedback based on my stay with your organization. I hope you use it for your benefit.
October 25, 2013
Rated 5 out of 5 by Pris25 Happy with hotel!
First time to Key West and wasn't sure of a suite, but wanted balcony with ocean view. We were pleasantly surprised how beautiful the room was (like a small apartment) and the comfortable bed! When we checked in there were these awesome cookies (macademia nut & white chocolate....very nice!). However, I was disappointed there was soda with lime and not cold water. The public beach across the street was convenient and nice to walk on; but, there was too much seaweed that smelled (not sure why it was not cleaned up), so we went into the pool instead, which was great!!
July 14, 2014
Rated 1 out of 5 by Alex76S Poor food and F&B staff sloppy and unfriendly
To start positive, I am usually a big SPG and Sheraton fan. Spent half of this year in another city in a Sheraton and was very happy.
But this hotel stay was a rather unpleasant experience (stayed there with my family for a couple of days after Christmas). Overall impression is the hotel is worn out and needs some serious cosmetic improvements. Looks like last renovation was done in the early 90s.. (e.g. Especially pool area, gym, and bath rooms). For ~600USD per night you simply expect a bit more than just 'suites' in the hotel name. Btw could you please make it more explicit that a main road runs in between the hotel and the beach. Doesnt really pop out on the pics unless you soom in or know the isle.
Worst of all though was the quality of the food and staff. It seemed all rather poor quality pre-cooked food. No real healthy dish on the menu and what got served simply didnt taste good.
If on top you get served by mostly unfriendly or arrogant (and sadly probably also untrained) staff, you simply decide to leave early and never come back. When I showed the dirty glas I was given to the manager on duty his reply was 'yes I can see spots but it serms its only water stains'. Have you ever heard of polishing glas before handing it to guests. Thats one of the small little details that make a difference. Another waiter almost let the door slam into our 4y old, because he didnt check who walks right behind him. Gladly our son was fast enough...
In summary I would not recommend the hotel.
December 31, 2014
Rated 5 out of 5 by PhoenixNR A welcome surprise!
We used our starpoints to book this Sheraton, when we were hoping to get the Westin, which is closer to Duvall Street where the action is. I could not have been more wrong! This property is across the street from the beach, has a great pool and a FREE shuttle to and from Duvall street! It has the best of everything. We loved it and our room was great. Shout out to Grant at the front desk who gave us great recommendations for places to try and Mr. Ed who drove the shuttle and told us all about Key West. You guys are great! Thanks for a great stay in Key West!
November 8, 2011
Rated 1 out of 5 by bevjon Inadequate service
We arrived on a Friday. Our room was not cleaned on Saturday. We stopped at the front desk Sunday AM and requested to have our room cleaned, the staff apologized and said it would be cleaned immediately. Left for breakfast and shopping, came back approximately 4 hours later, room still not cleaned. This, coupled with the fact that the air conditioning does not work well, and the avg room temp was 75, led us to check out early and go to another hotel. Also, balcony located over kitchen exhaust fans which made it unusable.
Thanks to Dawn at SPG for helping us!
August 10, 2013
Rated 4 out of 5 by JCROD55 ALL GOOD EXCEPT BREAKFAST
EVERYTHING WAS GREAT, MY ONLY COMPLIANT WOULD BE THAT ON BOTH OCCASIONS THAT I HAD BREAKFAST AT THE RESTUARANT THE SERVICE WAS POOR, I HAD TO GET MY OWN SILVERWARE, TOOK FOR EVER TO GET A WAITER, HENCE WE PROCEEDED WITH THE BUFFET BOTH TIMES DUE THE THE TIME THEY TOOK. ONE DAY I FINISHED MY BREAKFAST AND THEN THEY CAME AND ASKED IF WE WNATED COFFEE OR JUICE. FUNNY THING IS THAT I HAD DINNER AT THE SAME PLACE AND THE SERVICE WAS STELLAR., I THINK YOU NEED TO SPEAK TO YOUR MORINING MANANGE BECUASE THE SERIVCE WAS SUDPAR ON BOTH BREAKFAST OCCASSION.
March 20, 2012
Rated 5 out of 5 by ProfComb Great Spot to Explore Key West
The facilities and comfort level at the Key West Sheraton Suites are very good: pool, parking, cleanliness, great bed and room finish, and lots of space. It is a great location, on Smathers Beach and out of the construction mess on the north side of the island. I particularly recommend it to anyone with a car who will be exploring some of the other lower Keys. The shuttle to the north end of Duval Street makes it unnecessary to have a car for the usual tourist spots in town. It was an ideal compromise of convenience and beach access. The only sour note was the bartender/manager who just seemed unhappy with her job and was rude for little reason that I could figure out. However, it is easy to avoid that area and enjoy what else there is to enjoy.
June 29, 2013
Rated 2 out of 5 by CocoGoes Not what I expected.....
I was very disappointed at this Category 5 hotel. Although the staff was very accommodating and willing to assist the amount of points is NOT commensurate with the level and quality of amenities. I ended up asking for a refund of my 16K points and paid the room rate. Knowing how unhappy I was, the hotel did not offer any discount at all. The property was dirty and tired looking really, as was my room and patio. I would say that this hotel did not qualify for the Category 5, more like a 2 or 3 in my experience. SPG customer service told me the Category is largely due to its location. On the positive, the beach is quite nice across the street and the shuttle service was very convenient into town. Eddie my driver was polite and very knowledgeable about the local area.
April 8, 2014
Rated 5 out of 5 by Bill072013 Attentive staff
The room was clean and comfortable. The staff were very friendly, Whenever we asked for something they got us more than we asked for. For example we needed 1 towel and they brought us 5. They called to be sure we received them too. Right across the street from Smather's Beach. Free shuttle to the north end of the island where the charter boats are docked and a short walk to Duval Street and Mallory Square. Bring food to keep in fridge. Restaurants are far away and hotel restaurant is pricey, even for breakfast.
July 28, 2013