Rated 2 out of 5 by SandyT Front desk hard to deal with
My business card was not working to charge the room (because they has charged an unauthorized 'deposit' before i arrived). Trying to deal with this issue was way more complex than it should have been. Ended up being charged on both personal and business cards and having to deal with it more after arriving home with very little communication from controllers office. Dealing with it privately wouldn't have been a big deal, but having the people at the front desk come up to me in the lobby where I was having a business meeting and announcing that my credit card had been declined was hugely embarrassing for me and the business i'm employed by. .
July 2, 2014
Rated 5 out of 5 by DIRK100 FAVORITE PLACE TO STAY IN KEY WEST
I am a native Floridian and live near the Beach so my favorite Beach vacation Hotel in Key West has to be impressive in every way.
The Suites are so comfortable, the Beach amenities so close, and an environment of peaceful relaxation makes for a wonderful experience.
June 30, 2014
Rated 5 out of 5 by DH23 Softball Trip
Great place for a team to stay. Great pool and hotel
June 30, 2014
Rated 5 out of 5 by Christiana1983 The Best Part of Key West
Out of all the hotels I've stayed in, the Sheraton Suites of Key West is one of the very best. The room was spectacular. More like a posh apartment than a hotel room. The grounds looked like I had stepped onto the island of Kauai, which is considered one of the most beautiful islands in the world. The food was superb and I found out that their key lime pie has been voted one of the best by critics. The pool is wonderful and the bar is great with happy hour. The pool has a rock waterfall and the pool lights are LED that change color. Toys are provided for children. There are a lot of children at this hotel and some people might find that distracting however I found them all well behaved and was pleased.
The beach is very pretty and very shallow and calm. You can walk in the water for almost half a mile out! However, the concierge informed me that I was not staying at a beach hotel! This confused me as it's directly across the street from the beach and its advertised as a beach hotel. My only complaint with the beach is that the company that rents equipment does not rent snorkel gear. I understood that coral reef did not exist however, I still wanted to look at the sea grass bed as it's a rich habitat for animals. I confirmed this when I was able to rent equipment at another beach and saw fish and stingrays not too far away.
The shuttle service to downtown (the thing to do in Key West) was not pleasing. We were told that parking downtown was impossible so we took the shuttle. They dropped us at a run down restaurant over a mile away from attractions! This would be fine for a healthy person but I had a cancer patient with me who could not walk that far. We also noticed that the buildings were run down and we did not feel safe. We turned around (without doing anything) and got back on the shuttle. We spent the night reading (not what we had expected to do in Key West).
Besides the shuttle service and the lack of snorkel gear at the beach the hotel is great! Just know that parking does exist (we saw plenty of parking lots) and bring your snorkel gear to see fish, stingrays, and sea urchins.
June 29, 2014
Rated 4 out of 5 by International64 Clean comfortable room
By Key West standards, this hotel room was very good. The room was clean and comfortable. The A/C is a central system so it is very quite. The best thing is that there is no motion sensor system, so the room stays at the temperature that you select. That said, the room is worn and the carpets were stained. As someone else noted, you can see daylight all the way around the door, though we had no issues with noise.
The worst problem with the hotel is the food service. We tried to go there for dinner, and even though the dining room was fairly empty, we were told that they were too busy and it would be over an hour to get food. Someone else in our group ordered chicken casadias. They waited a long time and then were served the food with undercooked chicken.
The beach was murky and covered with seaweed. It had a very bad smell that you could smell throughout the hotel.
We found this property overpriced for what we got.
June 26, 2014
Rated 4 out of 5 by onyx1018 Rigoberto Leal
The hotel staff did a wonderful job in all aspects. Pleasant and quick check in/out. Considering the hotel was completely sold out the food and beverage team was excellent. The food was surprisingly very good. Beds were very comfortable.
June 23, 2014
Rated 5 out of 5 by swimmers Great stay
The General Manager-Bob Grossman is an honorable and first rate gentleman. We always enjoy the quality of Starwood properities. This stay was exceptional thanks to the GM and the staff.
June 20, 2014
Rated 5 out of 5 by BKtravels Great Hotel and Staff
The room was clean very large and comfortable. The staff were great and the shuttle was super convenient to go to Duval. I have been to Key West many times and this is the only place I have stayed that didn't smell musty or have any bugs....and I have stayed at many upscale places there.
June 17, 2014
Rated 5 out of 5 by scuba1984 Friendly, well-run and large rooms
I arrived from a Four Points in N.C. with loud AC to this quiet, well appointed suite in Key West. Both concierges were outstandingly helpful and friendly. The front desk staff was good and the pool-side food/service was excellent. The shuttle service was fast and friendly, although I recommend renting the bikes on site to tour Key West downtown.
June 6, 2014
Rated 4 out of 5 by Chickie2 Chickie2
We enjoyed our visit to the Key West Sheraton Suites. The rooms are large and more than adequately equipped. Cleanliness was excellent. There is a convenient shuttle that goes to "town", so you don't need to deal with parking issues. You are located right across the street from Smather's beach. The food was very good and the staff was generally understanding and accommodating. this was our second stay and we will definitely stay here again.
June 4, 2014
Rated 4 out of 5 by Flyaway57 Another chance
This was my 3rd stay at this property this year. I was excited to again impress my other group of Italian visitors with a nice hotel. The 1st time was amazing. 2nd time just met expectations. 3rd somewhat disappointing. I'm a bit scared to experience a fourth. Here's the breakdown of my most recent experience: Booking was easy on the website. Just note that rate on app is cheaper than that of the website (yes it surprised me too). My query about matching the lower rate is still unanswered. Called and sent an email and all I got was an automated 'we will review and respond in 24-48hrs...7 days later? (still waiting). Check-in was a breeze. Front desk attendants were friendly, but too formal (relax and smile a bit! It's Key West). Room clean and fresh. Poor bar staff unfriendly and cold. Pool bar area was crammed. Happy hour drink prices differed from one day to the next. Ask what's included before you order. Food and drinks mediocre. Room attendants amazing and polite. Facility was somewhat clean, but I've seen it cleaner. It's still a nice value for a family or group of friends, but I'm not sure they've convinced me this time to give up on Marriotts that are more consistent. I'm here researching my next visit to Key West, although the Sheraton is still on the list, at the moment I'm hesitating big time to make that booking.
June 4, 2014
Rated 5 out of 5 by JLO27 Great Place to Stay
We really enjoyed our short stay at Sheraton Suites, Key West. Food was excellent and the extras like smoothies and popsicles at the pool and mojito's and cookies in the reception area were a great touch. We will definitely return and would highly recommend it to those considering a stay here.
June 2, 2014
Rated 5 out of 5 by Ched Mrs
Thanks for a great vacation
May 26, 2014
Rated 5 out of 5 by bulldogg1 great spot on the island, beautiful grounds
we stayed in key west for 2 days and had a great time. the hotel is right across the street from an excellent beach. we rented bikes from the hotel and rode everywhere. its the BEST way to see key west. all the staff we met were friendly and responsive. the room was 1st class
May 25, 2014
Rated 4 out of 5 by TWCN Another Great Stay
This is my third stay at the property and I was not disappointed. I enjoyed it as much as the first and second time. Breakfast buffet was great, and you cannot beat the proximity to Smathers Beach. Staff was friendly and very helpful. The room was well appointed. The pool view was great. I always feel at home here. Thank you for another great stay.
May 20, 2014
Rated 4 out of 5 by Flyaway57 Almost perfect
Excellent property!!! Great staff!!! Only thing was that the Internet was down for almost 2 days. I was disappointed that I had to take care of that issue myself with the provider. Besides that small annoyance. Everything was a dream!!! After all I shouldn't have taken work with me on vacation.
May 15, 2014
Rated 5 out of 5 by Dmpeters38 Shuttle driver/Pool towel attendant
My family and I enjoyed our stay at the hotel and in Key West. It was our first time there on vacation. Our shuttle driver Ed was excellent!!!!! He went above and beyond for us. Also, the pool towel attendant (don't know his name) was excellent also. He was very courteous and a hard worker. The staff was friendly and the rooms were clean. We had a very relaxing vacation.
May 14, 2014
Rated 5 out of 5 by LINH43 Great location and EXCELLANT shuttle to downtown
Good location and facilities Would use again on next visit to the keys
May 12, 2014
Rated 5 out of 5 by Mjjet Vacation in Paradise
Hotel met all expectations, and even though we were 2 miles from town, the van service handled our needs. Food and beverage service was really good, and pool area was nice. Had a beach across the street with parasailing, and othe rwater fun.
May 11, 2014
Rated 5 out of 5 by Jmk1022 Was a great stay
The staff were great, everyone from the towel attendant at the pool to Scott the shuttle van driver(see him for your drink discount card's}. The beach was mucky in the water, stayed about ten minutes.
May 10, 2014
Rated 5 out of 5 by Sparty1968 Nice hotel. Shuttle service was great.
The hotel met our standards. We would come again.
May 7, 2014
Rated 5 out of 5 by Wayne64 Perfect stay
From the moment I arrived at the hotel, I was thrilled with everything from the first staff member, to the ease of check-in, the beautiful room, and the overall beauty of the entire property. I can't wait to go back.
May 4, 2014
Rated 4 out of 5 by Mar333 Enjoyed my stay
Everyone was very receptive to any requests. servers and bartenders were friendly, food was good especially for the wedding reception. The only complaint I had was the timeliness of room cleaning. I would be gone from 8:00 until 4:30 p.m. and no one had been there. There was no consistence in the times that this service was performed for six days.
May 4, 2014
Rated 5 out of 5 by Marcap This hotel is a class A establlishment
Excellent, superb...bottom line, a 5 star resort.
May 1, 2014
Rated 4 out of 5 by Dragon51 Location and accessibility
Great access to beach and close to town using hotel shuttle bus. Wheelchair access excellent. Staff attention and friendliness wonderful.
April 27, 2014
Rated 4 out of 5 by Oliver117 Great family hotel
We enjoyed our stay. The only issue we had was with housekeeping. One day our room was not made. twice out of the five days we did not get fresh towels. Besides that service was excellent and staff was pleasant.
April 21, 2014
Rated 5 out of 5 by volley10 Perfect!
The Sheraton was a postcard picture type of hotel. The grounds and the hotel itself are beautiful, the room was large and extremely nice, decent workout room and a restaurant on site. The pool area is excellent and we even received free popsicles poolside! They provided a shuttle to take you downtown where there is plenty to do. The ocean and beaches are right across the street with water sport rentals too. We would stay here again in an instant!
April 20, 2014
Rated 5 out of 5 by RichYG Excellent experience!
I dropped off my cell phone on the shuttle. After I reported to the front desk, staff began to call the driver to search the bus. My phone was returned to me so quickly!
I am so happy with the experience. There is nothing more I could ever ask for! Thank you so much!
April 20, 2014
Rated 5 out of 5 by FrankR105 Maximum enjoyment
Stayed here 4 days and nights, loved every minute. The only issue we had was the bed and my girlfriend's back didn't agree with each other, not sure why.
Hope to come back again and relive everything (except that!).
April 18, 2014
Rated 2 out of 5 by CocoGoes Not what I expected.....
I was very disappointed at this Category 5 hotel. Although the staff was very accommodating and willing to assist the amount of points is NOT commensurate with the level and quality of amenities. I ended up asking for a refund of my 16K points and paid the room rate. Knowing how unhappy I was, the hotel did not offer any discount at all. The property was dirty and tired looking really, as was my room and patio. I would say that this hotel did not qualify for the Category 5, more like a 2 or 3 in my experience. SPG customer service told me the Category is largely due to its location. On the positive, the beach is quite nice across the street and the shuttle service was very convenient into town. Eddie my driver was polite and very knowledgeable about the local area.
April 8, 2014