Rated 3 out of 5 by Janet01 Pluses and minuses
The shuttle van is a big plus with this resort as parking downtown can be a challange. Each room is a suite.The beach is directly across the street with easy access. The resort was prety quiet except for the guest's dogs constant barking and wooden walkways. The pool was adequate, but lounge chairs were scarce during the sunlight hours. Limited ocean view rooms.(21/194 rooms). Designated smoking areas need to be enforced.
March 4, 2014
Rated 4 out of 5 by worldtravelerSPG Good, not great
At the price and description, I expected two things:
1) The hotel would be directly on the beach
2) The hotel would be in close to all the real activity on the island (ie Mallory Square
Hotel is close to the beach, across busy road from their man made beach. Not horrible, just not what I had expected.
Hotel is WAY away from Mallory Square (ie not even really walk-able). So, they have a shuttle system to downtown. This again is ok, but not what you really want from a Key West experience.
Biggest negative? We (along with 6 others) could not get onto the 1:45pm shuttle back to the hotel - people get pushy when boarding and bull right past you if you aren't aggressive enough. The driver said he was calling a different driver, walked off to talk on his cell, came back and said someone would be there for us in 10 minutes. We all waited in the hot sun for the next hour until the next shuttle arrived - you better believe we were more aggressive that time. Shame. If your driver says 10 mins, it should be 10 mins.
As a Platinum member with Ambassador status, I hold the properties to a higher standard - so this one is good, just not great.
February 28, 2014
Rated 3 out of 5 Out of the way but close to beach
I recently stayed at this hotel for 5 nights in Feb. The weather was really great, the overall property was pretty well kept. The rooms are a bit dated but big, rust, dirt, cracking is prevalent but the grounds and pool area are well kept. This property is right across from Smathers beach so if you plan on using the beach, this is the hotel for you. If you want to be close to downtown action, they have a shuttle but it becomes a war to get on before everyone else. Staff that I encountered at the pool and shuttle drivers are VERY RUDE. In fact, I was convinced they tried to be rude on purpose. You can have a good time here if you stay outdoors, at the beach, and don;t expect pleasant people.
February 18, 2014
Rated 4 out of 5 by Schaefer65 Love the Beach across the Street
Our party was a total of 8 guest, and we loved the beach across the street, free shuttle daily, the pool was nice and the rooms were nice, and Thank you for the Free Internet. One SAD note: The manager/host at the morning Buffet could use ALOT of training on making the guest feel welcome (she would NOT accommodate our party of 8) during our stay. Everything else was very nice and yes I would stay at this Sheraton again. Thank You for the memories.
February 20, 2014
Rated 3 out of 5 by ValiantCruiser Could be a better value
For the money they charge (including resort fee) they should provide more services.
There's no free wifi.
Lobby area felt smaller.
We had to walk quite a bit to go to our room.
I liked the staff who was running the shuttle to and from downtown.
Given it's location, I'd suggest look somewhere else as you can find better options and pay less.
February 20, 2014
Rated 5 out of 5 by RoadTrip2012 Very relaxing & comfortable
This was the 3rd of 4 Starwood hotels we stayed at on our month long roadtrip and it was, by far, our favourite. Initially, we thought we might regret not being within walking distance of Duval, but that turned out to be a positive. The complimentary shuttle service was very convenient and made Duval Street accessible without being in the middle of the chaos 24/7. Munisa at check-in was efficient and made sure we had all the info we needed to navigate the hotel and the area. The best surprise for us, was that the beach and boardwalk were right across the road. What a great way to start the day. Our room was wonderful...spacious, spotless and well stocked and Iliana kept it that way during our stay. Unfortunately we were only there for 2 nights. Next time we will stay longer.
March 4, 2012
Rated 5 out of 5 by Patty33 this Hotel has great location
Across from the beach, shuttle into town, great spot
February 20, 2014
Rated 4 out of 5 by caro325 Great location away from downtown
We spent one night here due to flight cancelations, after spending three nights on the other side of the island. Loved this location, the beauty of the ocean, bike trail along the coast, and nearby piers for watching sunsets.
February 19, 2014