Rated 2 out of 5 by robruiz Room Cleaning
Our room bed sheet were changed with spots like blood , we realized it late at night and took them off and put them on the floor for the maid to change it the following day. The following day we called 3 times to get our room clean and inclutiting our last call round 8pm before going to dinned. We got back in our room round 02AM and our room was no clean with the bed sheet seating in the floor were we left them two days ago. Front desk agent Manyma (not sure of the speaking) was very rude she should not be in customers services. no smile, no thank you, no welcome. she was just looking how to make my stay miserable .
August 14, 2014
Rated 5 out of 5 by Czarina2083 Nice hotel, located right across the street from the beach
The room and bathroom were nicely updated. Although the pool was a bit small, those who love the water can venture off across the street to the beach. The only negative thing I can say is that I arrived Tuesday night and stayed until Thursday afternoon (got a late check out with my SPG gold membership) and house keeping didn't come to clean on Wednesday at all. All I wanted were clean towels! Oh and by the way, you better get back to the hotel early cause there's no parking in the lot if you get back to the hotel after 11 pm ( think they are renovating cause there's a bunch of metal containers taking up a bunch of parking spaces.)
July 25, 2014
Rated 5 out of 5 by mickeytheonion sheraton suites Key west
a good resort which has steadily improved and is hard to beat, clean, large suites, excellent pool and restaurant
August 15, 2014
Rated 5 out of 5 by Fresco24 First time visit to the Sheraton
My first to Key West and staying at this hotel. It was great. Ideally enjoyed sitting outdoors at the bar overlooking the pool. Wished the bar and pool stayed open later though. Despite that it was an enjoyable stay.
August 3, 2014
Rated 4 out of 5 by Mango12 Nice hotel!
Great stay - would return!
August 13, 2014
Rated 5 out of 5 by RockRoll Comfortable and good shuttle into Key West
They are continuing to maintain with fresh paint. I also observed the grounds crew trimming trees. The common area was always clean and well maintained.
August 8, 2014
Rated 4 out of 5 by Rick999 Good Hotel
The hotel is a good hotel. The staff is very friendly and it provides a great way to have a beach across the street and a ride downtown on free shuttle. The hotel common area carpet could be updated. The rooms were very comfortable and relaxing.
August 7, 2014
Rated 5 out of 5 by jankay Gorgeous Hotel
Hotel was amazing. Pool was nice. Beach was gorgeous. Shuttle service didn't always follow the schedule. However, it was convenient to get to downtown. The concierge service was very unhelpful. Most times, they were not at the desk or not answering the phones. They were not helpful with any request made of them. They were not knowledgable about the surrounding area and activities.
August 5, 2014