Rated 4 out of 5 by Tmack123 All Around Just Great!!
My husband and I stayed at this hotel Thanksgiving Week 2014.. It really was a great place.. The Staff was friendly and very accomodating, the room was clean and comfortable ... the pool area was busy and fun and again very clean.. The Shuttle service was great ... every once in a while their time was a little off, but really we were in Key West so who cared. The whole experience was just wonderful...The beach is right across the street with easy access.. Their was 2-3 weddings on that beach while we were there... It was just a perfect, reasonably priced place to put our feet up and enjoy Key West.. We thank the associates at this resort for helping to make that so. (only complaint I have---more cookies in the lobby...)lol
November 29, 2014
Rated 1 out of 5 by snadur Better attention to detail needed
The room itself was ok. The decor was a bit tired in terms of quality of furnishings and equipment. The bedroom's a/c was loud and kept us awake for most of the night. As the hotel directly faced a street and, as the entrance to the property was unguarded, we were afraid to keep our door open at night in order to get some air into the room. It is unacceptable that checks are not regularly done to the equipment to ensure they won't disturb guests.
This was not however the main problem experienced during our stay. When we checked into the hotel, we asked about the start time for breakfast (~8am). When we mentioned this would be later than the time we needed to depart from the hotel, the front office staff (2 guys) immediately offered to prepare us a "breakfast bag" at no charge and send it to our room shortly afterwards. We then left to go enjoy an early evening out in the old town. When we returned to the room at about 10pm we realised that no breakfast bag had been prepared for us. When I rang down to reception, they said they had no record of the offer and did not know if they could fulfil the order. It took several phone calls to their manager for them to eventually send up a bag which consisted of a few stale pastries, 1 bottle of juice and a fruit [certainly just enough for 1 person and overal not an acceptable breakfast offer] - no doubt the hotel decided to "punish us" for bothering them about a service request they had initiated.
We also received an unauthorised charge of $28.13 to our credit card a few days after our stay (we have queried it with the hotel).
Altogether an awful experience and we arre unable to recommend you stay there.
December 20, 2014
Rated 3 out of 5 by Manju Staff needs proper training
Room was not ready at guaranteed time. Staff didn't seem concerned. Front desk staff could not answer simple questions. On Tuesday, during rainstorm, I slipped and fell on wet rug on the covered walkway, I reported the incident to the staff and they acted as if it didn't matter. I wasn't even asked if I had gotten hurt. I asked to speak to the general manager and he only spoke to the clerk and whispered something in his ear. I asked that this incident be reported but I'm sure it was not done. The staff is horrible and should be given sensitivity training by Human Resource. This was my 2nd trip to this hotel but I will never stay there again.
June 22, 2012
Rated 5 out of 5 by Nicky20 Mini vacation
We stayed here just to escape from the busy Miami and it was more than great. We stayed in a king suite, the room was spacious and clean and extremely comfy. The bathroom was to die for and the Shine products they offer are great as well. They offered me a complimentary 1 PM check out which allowed us to sleep in and enjoy Key West without having to feel like we were in a rush. Thank you!
November 24, 2014
Rated 5 out of 5 by Czarina2083 Nice hotel, located right across the street from the beach
The room and bathroom were nicely updated. Although the pool was a bit small, those who love the water can venture off across the street to the beach. The only negative thing I can say is that I arrived Tuesday night and stayed until Thursday afternoon (got a late check out with my SPG gold membership) and house keeping didn't come to clean on Wednesday at all. All I wanted were clean towels! Oh and by the way, you better get back to the hotel early cause there's no parking in the lot if you get back to the hotel after 11 pm ( think they are renovating cause there's a bunch of metal containers taking up a bunch of parking spaces.)
July 25, 2014
Rated 5 out of 5 by RoadTrip2012 Very relaxing & comfortable
This was the 3rd of 4 Starwood hotels we stayed at on our month long roadtrip and it was, by far, our favourite. Initially, we thought we might regret not being within walking distance of Duval, but that turned out to be a positive. The complimentary shuttle service was very convenient and made Duval Street accessible without being in the middle of the chaos 24/7. Munisa at check-in was efficient and made sure we had all the info we needed to navigate the hotel and the area. The best surprise for us, was that the beach and boardwalk were right across the road. What a great way to start the day. Our room was wonderful...spacious, spotless and well stocked and Iliana kept it that way during our stay. Unfortunately we were only there for 2 nights. Next time we will stay longer.
March 4, 2012
Rated 5 out of 5 by MFD1412 Wonderful Stay
Being in Key West, we didn't really stay much at the hotel, however, when we were there, the room was great. The showers were clean, bed was incredibly comfortable, the hotel itself was very Key West. The colors, the vibe were incredibly relaxing. Its away from the hustle and bustle of Duval Street, this place is definetly a place I'll be returning to. Staff was friendly, concierge was great in helping us plan our weekend. They offer shuttle service to the downtown area or to rent scooters, and taxis are literally a minute away ready to go. Overall it was great. I really enjoyed this hotel.
February 11, 2012
Rated 5 out of 5 by CTgal Quality Stay, Great Location
Access to the beach is what made this hotel stand out for us. Simply grab your stuff and walk across the street to a great beach with all water activities right there. Hotel pool/hot tub was a perfect end to the day. The suite facilities were great for our adult family of five. We used two rooms so everyone had sleeping space; however, the pull outs are not nearly as comfortable as the bed.
January 26, 2012