Rated 5 out of 5 by Eagleflystar A Great Sheraton Hotel
The hotel is a little gem: the suites are very spacious, with a large bath- and bedroom. The staff is great: if you need a good restaurant recommendation go have a drink at the Ticky Bar and ask Gayle where to go: she knows. The hotel shuttle (included in the price) all day long to downtown Key West is super convenient- no parking, and no saying "no" to that second glass of wine.
September 25, 2014
Rated 2 out of 5 by Bummed2014 What a difference a year made.
I stayed there about the same time last year and loved it. This year there was fresh blood tracked into the vending/ice room and elevator when we arrived and was still there 5 days later when we checked out. The room had ants and evidently two people have to share 2 rolls of toilet paper for 5 days. Good thing they do stock the bathroom with a box of Kleenex. The front desk was always friendly and helpful but beer may as well have been sold in vending machines for the service and attention that you got at the poolside bar. On checkout day, housekeeping banged on our door TWICE before 9:30 AM to see when we were leaving! Honestly, I cant say that I will ever stay here again. Sorry.
September 9, 2014
Rated 5 out of 5 by Czarina2083 Nice hotel, located right across the street from the beach
The room and bathroom were nicely updated. Although the pool was a bit small, those who love the water can venture off across the street to the beach. The only negative thing I can say is that I arrived Tuesday night and stayed until Thursday afternoon (got a late check out with my SPG gold membership) and house keeping didn't come to clean on Wednesday at all. All I wanted were clean towels! Oh and by the way, you better get back to the hotel early cause there's no parking in the lot if you get back to the hotel after 11 pm ( think they are renovating cause there's a bunch of metal containers taking up a bunch of parking spaces.)
July 25, 2014
Rated 5 out of 5 by RoadTrip2012 Very relaxing & comfortable
This was the 3rd of 4 Starwood hotels we stayed at on our month long roadtrip and it was, by far, our favourite. Initially, we thought we might regret not being within walking distance of Duval, but that turned out to be a positive. The complimentary shuttle service was very convenient and made Duval Street accessible without being in the middle of the chaos 24/7. Munisa at check-in was efficient and made sure we had all the info we needed to navigate the hotel and the area. The best surprise for us, was that the beach and boardwalk were right across the road. What a great way to start the day. Our room was wonderful...spacious, spotless and well stocked and Iliana kept it that way during our stay. Unfortunately we were only there for 2 nights. Next time we will stay longer.
March 4, 2012
Rated 4 out of 5 by Mikky Nice lush green resort setting
First and only stay in Keywest. Nice resort undergoing some maintenance. Concierge provided great personalized service to book a para-sail across the street and Chef presented a complimentary mimosa for breakfast. Staff was quite responsive.
The beach is not all that great, Lot of weed (hot summer) and muddy water not really ideal to enjoy if staying next to beach is the primary objective. Nearby Fort Zacary state park beach is much better given it's orientation towards the Gulf of mexico.
September 10, 2014
Rated 1 out of 5 by LN1970 Needs Improvement
i recommended this hotel to my family from NY on my prior stays at other SPG hotels however my mistake, the guest services dept and overall cleaniness of the hotel was horrible. We waited forever for addl towles and toilet paper. We called the service desk and given different information all the time. Their is also only one stop on the shuttle bus which is crazy for the amount of people needing buses and the shuttle buses are mostly mini vans. Only once did I see the big bus. I found garbage in the elevator which was then moved to the front of the elevator. They were in no rush to pick it up quickly. The pool area was dirty with empty cups and containers from the night before of people in the pool late.
September 3, 2014
Rated 5 out of 5 by CTgal Quality Stay, Great Location
Access to the beach is what made this hotel stand out for us. Simply grab your stuff and walk across the street to a great beach with all water activities right there. Hotel pool/hot tub was a perfect end to the day. The suite facilities were great for our adult family of five. We used two rooms so everyone had sleeping space; however, the pull outs are not nearly as comfortable as the bed.
January 26, 2012
Rated 4 out of 5 by Wazz Good place to stay on Key West
Room was clean, location was good (beach directly across the street), free shuttle to / from historic district (best method to use is book time in morning for the evening).
Room was not ready at 7:30 pm check in (even though reservation was confirmed) - check in was on a Tuesday (which should not be a high check in day)
Breakfast (made to order omlettes) was fair at best - would not recommend eating at hotel as prices were high and food was not good.
Pool / bar area were very nice - great hot tub (slightly secluded by pool)
February 26, 2012