Rated 5 out of 5 by RichYG Excellent experience!
I dropped off my cell phone on the shuttle. After I reported to the front desk, staff began to call the driver to search the bus. My phone was returned to me so quickly!
I am so happy with the experience. There is nothing more I could ever ask for! Thank you so much!
April 20, 2014
Rated 5 out of 5 by FrankR105 Maximum enjoyment
Stayed here 4 days and nights, loved every minute. The only issue we had was the bed and my girlfriend's back didn't agree with each other, not sure why.
Hope to come back again and relive everything (except that!).
April 18, 2014
Rated 2 out of 5 by CocoGoes Not what I expected.....
I was very disappointed at this Category 5 hotel. Although the staff was very accommodating and willing to assist the amount of points is NOT commensurate with the level and quality of amenities. I ended up asking for a refund of my 16K points and paid the room rate. Knowing how unhappy I was, the hotel did not offer any discount at all. The property was dirty and tired looking really, as was my room and patio. I would say that this hotel did not qualify for the Category 5, more like a 2 or 3 in my experience. SPG customer service told me the Category is largely due to its location. On the positive, the beach is quite nice across the street and the shuttle service was very convenient into town. Eddie my driver was polite and very knowledgeable about the local area.
April 8, 2014
Rated 5 out of 5 by JBKIM4 Great Family Hotel
We have two teenage daughters and this hotel worked great for us! Directly across the street from a great beach and a fabulous restaurant onsite. We will be back. Very quiet as well - away from the Duval Street crowd. Shuttle to and from Duval Street was great.
April 6, 2014
Rated 5 out of 5 by WL55 Excellent place for beach
This is an excellent hotel with all you need to have a great time on the beach at Key West, (not many have access to large beachfront). Also, great to get away from busy Duval St area, but shuttle service is great for going there, Overall excellent experience for 5 days in April 2014
April 5, 2014
Rated 5 out of 5 by hossboss Awesome ambience!
We were very impressed by the courteous and accommodating staff.
April 1, 2014
Rated 5 out of 5 by nosocks53 Outstanding inside and outside
The staff, especially the front desk with Jonathan, presented a warm and welcoming atmosphere. They are personal and professional. The ambiance, service, food, location to the beach and morning sunrise are wonder-filled.
March 25, 2014
Rated 3 out of 5 by Oly59 Good location, bad internet
Staff is very responsive, good location but the high speed internet advertised and incl. in your $20 resort fee is unavailable in many rooms and super low speed even in the lobby. Also, a stuffed animal from Israel with priceless sentimental value "disappeared" from our room during housekeeping.
March 25, 2014
Rated 3 out of 5 by Mary6161 Housekeeping issues
I would like to say this is the fourth time I have stayed in this hotel,There was feces on the sheer drape in our room upon arrival. I had to call housekeeping and have the drape changed. Then the mattress pad crept off our bed and all night I had to get up and adjust the pad and fitted sheet. I thought the housekeeper would take care of it when she made the bed in the morning but house keeping never cleaned the room. I notified the front desk at 6 pm. A housekeeper arrived and handed me towels and said ""ok?
the next morning I had houdekeeping change the totally too soft mattress and the mattress pad. Then the bed was fine. The food from room service was excellent and so was the morning breakfast buffet. The bar was fine and the reception staff friendly. Van drivers were fine.
March 23, 2014
Rated 3 out of 5 by Disappointment100 This Hotel was a disappointment
I've stayed at this property before and thoroughly enjoyed the visit. This trip was different. The room was in the far back of the hotel on the 2nd floor (212). There was construction going on which started early in the morning. The stairway smelled like Duval Street after a rough night. The shower did not drain properly and became a wading pool and we could hear the person upstairs every time they used the bathroom. (which was 3 times between 1:30 and 2:30 am) All this for the not too low price of $392.62 for one night. I understand it's Spring break but as a Starwood member I was extremely disappointed and do not plan to stay at this property again. The hotel staff was nice, that's about it.
March 22, 2014
Rated 1 out of 5 by AxlRose No SPG recognition
This was a repeat stay and when I checked in was given an inside room even though I asked if that was the best available and my 50th night.
Was then given SPG room after some discussion with manager. Desk people not helpful- other staff were great. Left two messages for management after my stay and never returned my call.
March 21, 2014
Rated 5 out of 5 by Majestic1234 Great staff
Great views, tropical grounds, rooms large, shower area great. Only problem we had was sofa bed was like sleeping on springs, but when we notified desk they brought a new mattress! The staff was friendly, and took care of all your needs. The transportation staff worked hard to get you where you needed to go on time. If shuttle filled up they radioed to get another one there. Beach across the street, and no worries about a cruise ship blocking your views. Enjoyed our stay.
March 19, 2014
Rated 4 out of 5 by Schaefer65 Next to the Beach
We visited Key West for our 25th Anniversary with Family, The access to the Beach is Wonderful, Shuttles to downtown are Great, Pool is Great, However the Morning Breakfast Buffet Staff needs ALOT of training. They do not accommodate groups over 4 at all. Other that than the hotel was very nice and we would go back.
March 17, 2014
Rated 1 out of 5 by Jakeroo1 NOT SO PET FRIENDLY. SMALL SUITE BEDROOM. NOT VERY CLEAN.
Save your money - (IMO) it is NOT worth what they charge!!! We often travel with our dog and never had a problem. When we booked, we specifically asked for a 1st floor room, explaining that our dog has difficulty with steps and is terrified of elevators. We were told - no problem, all dog rooms are on the 1st floor. When we arrived we were given a room on the 3rd floor. We were told they had no way of even knowing we had a dog, and that there were no 1st floor rooms available. At this price point you'd expect someone to be paying attention or make some effort after we asked to be moved - NOT!!! Since we had prepaid, we were stuck and our stay at this Sheraton was a nightmare!!! Bedroom was tiny (just enough space to get around the bed). Bathroom floor/cabinets had dust/spots. The only positive was the ocean view.
March 15, 2014
Rated 3 out of 5 by bruce101 Not Quite What It Looks Like
So you know...The photo shows a beautiful beach. While there is a nice beach across the street from the hotel, it is not private. It has no amenities from the hotel. You have to pay to rent a chair or umbrella from some rental place. There is no food or beverage service. And because it's a public beach there is no alcohol allowed on it. And since we were there during March, there must have been at least 2000 "spring breakers" partying on the beach. And a squadron of police camped out to keep the peace.
So if you are looking for a tropical "beach resort " in Key West, this is NOT it.
However, the rooms are huge suites, new and nicely done. Staff seemed accommodating. Hotel also has a pool that is nowhere near the beach and enclosed on all four sides by the hotel so you could be in Kansas City for all you know.
Hotel is also removed from the center of town so not really walking distance but they do have bikes if you want to go that route. For some all this may be fine, but just thought you should know.
March 15, 2014
Rated 5 out of 5 by Tampa36 Very Please
The hotel was very close to the airport. Had great shuttle service to and from town. Beach across the street was great.
Anita in the restaurant was the best. Very helpful, friendly, genuine and great with the kids. Thank you Anita!!!!!
March 12, 2014
Rated 4 out of 5 by colin26 Nice hotel, needs better maintenance
Well positioned across from a beautiful beach, close to Key West airport, with great staff, especially Goose and Andrea, and very good suites. Negatives were a weak WiFi signal and small worms living in the shower.
March 10, 2014
Rated 3 out of 5 by Janet01 Pluses and minuses
The shuttle van is a big plus with this resort as parking downtown can be a challange. Each room is a suite.The beach is directly across the street with easy access. The resort was prety quiet except for the guest's dogs constant barking and wooden walkways. The pool was adequate, but lounge chairs were scarce during the sunlight hours. Limited ocean view rooms.(21/194 rooms). Designated smoking areas need to be enforced.
March 4, 2014
Rated 4 out of 5 by worldtravelerSPG Good, not great
At the price and description, I expected two things:
1) The hotel would be directly on the beach
2) The hotel would be in close to all the real activity on the island (ie Mallory Square
Hotel is close to the beach, across busy road from their man made beach. Not horrible, just not what I had expected.
Hotel is WAY away from Mallory Square (ie not even really walk-able). So, they have a shuttle system to downtown. This again is ok, but not what you really want from a Key West experience.
Biggest negative? We (along with 6 others) could not get onto the 1:45pm shuttle back to the hotel - people get pushy when boarding and bull right past you if you aren't aggressive enough. The driver said he was calling a different driver, walked off to talk on his cell, came back and said someone would be there for us in 10 minutes. We all waited in the hot sun for the next hour until the next shuttle arrived - you better believe we were more aggressive that time. Shame. If your driver says 10 mins, it should be 10 mins.
As a Platinum member with Ambassador status, I hold the properties to a higher standard - so this one is good, just not great.
February 28, 2014
Rated 5 out of 5 by Patty33 this Hotel has great location
Across from the beach, shuttle into town, great spot
February 20, 2014
Rated 3 out of 5 by ValiantCruiser Could be a better value
For the money they charge (including resort fee) they should provide more services.
There's no free wifi.
Lobby area felt smaller.
We had to walk quite a bit to go to our room.
I liked the staff who was running the shuttle to and from downtown.
Given it's location, I'd suggest look somewhere else as you can find better options and pay less.
February 20, 2014
Rated 4 out of 5 by Schaefer65 Love the Beach across the Street
Our party was a total of 8 guest, and we loved the beach across the street, free shuttle daily, the pool was nice and the rooms were nice, and Thank you for the Free Internet. One SAD note: The manager/host at the morning Buffet could use ALOT of training on making the guest feel welcome (she would NOT accommodate our party of 8) during our stay. Everything else was very nice and yes I would stay at this Sheraton again. Thank You for the memories.
February 20, 2014
Rated 4 out of 5 by caro325 Great location away from downtown
We spent one night here due to flight cancelations, after spending three nights on the other side of the island. Loved this location, the beauty of the ocean, bike trail along the coast, and nearby piers for watching sunsets.
February 19, 2014
Rated 5 out of 5 by Jenstars22 Wonderful Hotel
Very nice hotel. Very clean and spacious. Great pool and bar.
February 19, 2014
Rated 5 out of 5 by Gipper Loved this hotel!
What a nice hotel - we loved it and can't wait to come back. We especially appreciated the shuttle service to downtown and the airport.
The pool and associated services and amenities were great.
Beach access could not be better!
February 18, 2014
Rated 3 out of 5 by LeeJay0711 Out of the way but close to beach
I recently stayed at this hotel for 5 nights in Feb. The weather was really great, the overall property was pretty well kept. The rooms are a bit dated but big, rust, dirt, cracking is prevalent but the grounds and pool area are well kept. This property is right across from Smathers beach so if you plan on using the beach, this is the hotel for you. If you want to be close to downtown action, they have a shuttle but it becomes a war to get on before everyone else. Staff that I encountered at the pool and shuttle drivers are VERY RUDE. In fact, I was convinced they tried to be rude on purpose. You can have a good time here if you stay outdoors, at the beach, and don;t expect pleasant people.
February 18, 2014
Rated 5 out of 5 by KeyFever2014 Sheraton Key West OUTSTANDING
Excellent staff and service
February 17, 2014
Rated 5 out of 5 by sjohnh good time
Room was comfortable. Staff was pleasant and helpful. Pool was excellent. Beach directly across the street. Although not near the downtown area shuttle service was excellent. The drivers were friendly.
February 14, 2014
Rated 5 out of 5 by Greg56 Great location
Easy access to Smather's Beach by walking across the road from the hotel. Complementary shuttle bus service to downtown Key West met our needs to visit restaurants and night life. We also could walk to museums in Key West without the bus, but it was about 1 mile. The hotel pool and hot tub is great, but we would have liked access after dark.
February 14, 2014
Rated 2 out of 5 by Judi On the beach
A lot of the employees were , in a word, surly. The consierge was most UN-helpful and on personal phone calls most of the time.
We got lost in town, and were NOT able to get any help from the hotel as to where to find the shuttle.
February 14, 2014