Rated 1 out of 5 by hersch not up to the usual Sheraton
I have stayed at many Sheratons over the years and have always felt confident that my expectations would be met. However, this particular hotel is not the usual standards. Here were my concerns and/or complaints.
1. The staff was nice at the front desk but seemed unknowledgeable about other things as simple as do you have laundry. We were told by one person we had to send it out and the maid told us "oh no we have washing machines .
2. One conciere was definietly not enough for a busy holiday week end. There was always a wait to talk with her.
3. Having to walk outside without any cover in the rain was just horirble. There is no other way to the lobby.
4. Then the one day it did not rain, I was walking back to my room and the sprinklers were on at 7:00 at nite and the sidewalks were wet and I I almost slipped and fell. Seems like they could do this while I was asleep.
5. Beach? The resevationist represented that we were on the beach, it was across a busy street and was nowhere visible while anywhere in your room or lobby.
6. No one greeted us at the front door to help with bags. No one ever offered to help or carry our bags. We are older folks and this was very difficult for us.
7. Elevators are not strategically located . We had a long walk to our room, lugging bags.
8. The shuttle drivers were friendly, but only went to one location.
Needless to say I was not happy with our stay at this particular location.
On a positive note I will say theat the service employees, maids, workers, shuttle drivers were very friendly
July 8, 2014
Rated 5 out of 5 by none01 .
loved the hotel,but,the lady @ check in has a thick accent,I struggled to understand anything she said,i asked her to repeat almost all she said,when she said it.this did not help,in frustration i tuned her out and let my wife handle it,she did better than me.i got over this,but it is not a good way to start your stay,it kills any excitement you may have had going.Thank you,William Agee.
July 7, 2014
Rated 1 out of 5 by Jonnothappy62 Not a Pet Friendly Hotel as advertised
Very disturbing vacation. When we booked it was not made clear the pet policy of your hotel because of which one of the four people in our party needed to remain in the room at all times to attend to our dog. Additionally we were booked and then we had to change rooms after two nights. We were without room availability for 4 hours.
July 7, 2014
Rated 5 out of 5 by Mike23232323 Great Hotel
Everything was great. Only issue was they offered a shuttle to the other side of Duval Street but there was always more people wanting to go on the ride than seats available.
July 7, 2014
Rated 5 out of 5 by DuncanFamily Five Start Experience
We had a great time. The room was great. Very clean. The staff was very friendly from the shuttle bus driver, Edward, to the Pool Bartender, Caroline. We would definitely come back for a return visit. The beach across the street was not the greatest but the pool made up for it. The shuttle bus down town was very convenient.
July 6, 2014
Rated 4 out of 5 by Kar50 Nice hotel
Enjoyed our stay at Sheraton Smathers beach, great location and was nice having a shuttle drop you into town every day.
July 5, 2014
Rated 4 out of 5 by AndrewBrooklyn Nice hotel close to the beach
I got cool upgrade. Food was great. Staff friendla and hotel is located vedy close to the beach.
July 4, 2014
Rated 4 out of 5 by Slapshot Strategically placed. Responsive staff!
It was our first time in Key West and it was only a 2 night stay. The staff greeted us promptly, check in was efficient, smooth and professional. We next went to the concierge for dinner suggestions. We elected to follow her suggestions both evenings and both occasions were very, very good. We also had the concierge book a trolley tour which also went off without delay. The Sheraton shuttle was also used to get us to the center of town. Another great Sheraton stay!
July 4, 2014
Rated 3 out of 5 by SueBee01 Room not representative of pictures and price
The hotel was not as attractive as advertised. For the price I expected a full kitchen.. I also expected a suite. I did not like carpet on the floors. Had to call for several issues, refrigerator not cooling, not enough towels, pool towel not picked up by housekeeping for several days and linen on sofa bed did not appear clean. I must say staff response was quick and all issues resolved. No mention that hotel was being renovated. Presently I would not recommend this hotel for these reasons. I expected morning complimentary breakfast which was not provided. I was only there for a wedding and have not been to Key West before.
July 3, 2014
Rated 5 out of 5 by Tuyet Everything is above expectation
We should stay here more nights if Key West is in our trip plan . Recommend this hotel to everyone love to visit Key west.Definitely go back and stay here.
July 2, 2014
Rated 2 out of 5 by SandyT Front desk hard to deal with
My business card was not working to charge the room (because they has charged an unauthorized 'deposit' before i arrived). Trying to deal with this issue was way more complex than it should have been. Ended up being charged on both personal and business cards and having to deal with it more after arriving home with very little communication from controllers office. Dealing with it privately wouldn't have been a big deal, but having the people at the front desk come up to me in the lobby where I was having a business meeting and announcing that my credit card had been declined was hugely embarrassing for me and the business i'm employed by. .
July 2, 2014
Rated 5 out of 5 by DIRK100 FAVORITE PLACE TO STAY IN KEY WEST
I am a native Floridian and live near the Beach so my favorite Beach vacation Hotel in Key West has to be impressive in every way.
The Suites are so comfortable, the Beach amenities so close, and an environment of peaceful relaxation makes for a wonderful experience.
June 30, 2014
Rated 5 out of 5 by DH23 Softball Trip
Great place for a team to stay. Great pool and hotel
June 30, 2014
Rated 5 out of 5 by Christiana1983 The Best Part of Key West
Out of all the hotels I've stayed in, the Sheraton Suites of Key West is one of the very best. The room was spectacular. More like a posh apartment than a hotel room. The grounds looked like I had stepped onto the island of Kauai, which is considered one of the most beautiful islands in the world. The food was superb and I found out that their key lime pie has been voted one of the best by critics. The pool is wonderful and the bar is great with happy hour. The pool has a rock waterfall and the pool lights are LED that change color. Toys are provided for children. There are a lot of children at this hotel and some people might find that distracting however I found them all well behaved and was pleased.
The beach is very pretty and very shallow and calm. You can walk in the water for almost half a mile out! However, the concierge informed me that I was not staying at a beach hotel! This confused me as it's directly across the street from the beach and its advertised as a beach hotel. My only complaint with the beach is that the company that rents equipment does not rent snorkel gear. I understood that coral reef did not exist however, I still wanted to look at the sea grass bed as it's a rich habitat for animals. I confirmed this when I was able to rent equipment at another beach and saw fish and stingrays not too far away.
The shuttle service to downtown (the thing to do in Key West) was not pleasing. We were told that parking downtown was impossible so we took the shuttle. They dropped us at a run down restaurant over a mile away from attractions! This would be fine for a healthy person but I had a cancer patient with me who could not walk that far. We also noticed that the buildings were run down and we did not feel safe. We turned around (without doing anything) and got back on the shuttle. We spent the night reading (not what we had expected to do in Key West).
Besides the shuttle service and the lack of snorkel gear at the beach the hotel is great! Just know that parking does exist (we saw plenty of parking lots) and bring your snorkel gear to see fish, stingrays, and sea urchins.
June 29, 2014
Rated 4 out of 5 by International64 Clean comfortable room
By Key West standards, this hotel room was very good. The room was clean and comfortable. The A/C is a central system so it is very quite. The best thing is that there is no motion sensor system, so the room stays at the temperature that you select. That said, the room is worn and the carpets were stained. As someone else noted, you can see daylight all the way around the door, though we had no issues with noise.
The worst problem with the hotel is the food service. We tried to go there for dinner, and even though the dining room was fairly empty, we were told that they were too busy and it would be over an hour to get food. Someone else in our group ordered chicken casadias. They waited a long time and then were served the food with undercooked chicken.
The beach was murky and covered with seaweed. It had a very bad smell that you could smell throughout the hotel.
We found this property overpriced for what we got.
June 26, 2014
Rated 4 out of 5 by onyx1018 Rigoberto Leal
The hotel staff did a wonderful job in all aspects. Pleasant and quick check in/out. Considering the hotel was completely sold out the food and beverage team was excellent. The food was surprisingly very good. Beds were very comfortable.
June 23, 2014
Rated 5 out of 5 by swimmers Great stay
The General Manager-Bob Grossman is an honorable and first rate gentleman. We always enjoy the quality of Starwood properities. This stay was exceptional thanks to the GM and the staff.
June 20, 2014
Rated 5 out of 5 by BKtravels Great Hotel and Staff
The room was clean very large and comfortable. The staff were great and the shuttle was super convenient to go to Duval. I have been to Key West many times and this is the only place I have stayed that didn't smell musty or have any bugs....and I have stayed at many upscale places there.
June 17, 2014
Rated 5 out of 5 by scuba1984 Friendly, well-run and large rooms
I arrived from a Four Points in N.C. with loud AC to this quiet, well appointed suite in Key West. Both concierges were outstandingly helpful and friendly. The front desk staff was good and the pool-side food/service was excellent. The shuttle service was fast and friendly, although I recommend renting the bikes on site to tour Key West downtown.
June 6, 2014
Rated 4 out of 5 by Chickie2 Chickie2
We enjoyed our visit to the Key West Sheraton Suites. The rooms are large and more than adequately equipped. Cleanliness was excellent. There is a convenient shuttle that goes to "town", so you don't need to deal with parking issues. You are located right across the street from Smather's beach. The food was very good and the staff was generally understanding and accommodating. this was our second stay and we will definitely stay here again.
June 4, 2014
Rated 4 out of 5 by Flyaway57 Another chance
This was my 3rd stay at this property this year. I was excited to again impress my other group of Italian visitors with a nice hotel. The 1st time was amazing. 2nd time just met expectations. 3rd somewhat disappointing. I'm a bit scared to experience a fourth. Here's the breakdown of my most recent experience: Booking was easy on the website. Just note that rate on app is cheaper than that of the website (yes it surprised me too). My query about matching the lower rate is still unanswered. Called and sent an email and all I got was an automated 'we will review and respond in 24-48hrs...7 days later? (still waiting). Check-in was a breeze. Front desk attendants were friendly, but too formal (relax and smile a bit! It's Key West). Room clean and fresh. Poor bar staff unfriendly and cold. Pool bar area was crammed. Happy hour drink prices differed from one day to the next. Ask what's included before you order. Food and drinks mediocre. Room attendants amazing and polite. Facility was somewhat clean, but I've seen it cleaner. It's still a nice value for a family or group of friends, but I'm not sure they've convinced me this time to give up on Marriotts that are more consistent. I'm here researching my next visit to Key West, although the Sheraton is still on the list, at the moment I'm hesitating big time to make that booking.
June 4, 2014
Rated 5 out of 5 by JLO27 Great Place to Stay
We really enjoyed our short stay at Sheraton Suites, Key West. Food was excellent and the extras like smoothies and popsicles at the pool and mojito's and cookies in the reception area were a great touch. We will definitely return and would highly recommend it to those considering a stay here.
June 2, 2014
Rated 5 out of 5 by Ched Mrs
Thanks for a great vacation
May 26, 2014
Rated 5 out of 5 by bulldogg1 great spot on the island, beautiful grounds
we stayed in key west for 2 days and had a great time. the hotel is right across the street from an excellent beach. we rented bikes from the hotel and rode everywhere. its the BEST way to see key west. all the staff we met were friendly and responsive. the room was 1st class
May 25, 2014
Rated 4 out of 5 by TWCN Another Great Stay
This is my third stay at the property and I was not disappointed. I enjoyed it as much as the first and second time. Breakfast buffet was great, and you cannot beat the proximity to Smathers Beach. Staff was friendly and very helpful. The room was well appointed. The pool view was great. I always feel at home here. Thank you for another great stay.
May 20, 2014
Rated 4 out of 5 by Flyaway57 Almost perfect
Excellent property!!! Great staff!!! Only thing was that the Internet was down for almost 2 days. I was disappointed that I had to take care of that issue myself with the provider. Besides that small annoyance. Everything was a dream!!! After all I shouldn't have taken work with me on vacation.
May 15, 2014
Rated 5 out of 5 by Dmpeters38 Shuttle driver/Pool towel attendant
My family and I enjoyed our stay at the hotel and in Key West. It was our first time there on vacation. Our shuttle driver Ed was excellent!!!!! He went above and beyond for us. Also, the pool towel attendant (don't know his name) was excellent also. He was very courteous and a hard worker. The staff was friendly and the rooms were clean. We had a very relaxing vacation.
May 14, 2014
Rated 5 out of 5 by LINH43 Great location and EXCELLANT shuttle to downtown
Good location and facilities Would use again on next visit to the keys
May 12, 2014
Rated 5 out of 5 by Mjjet Vacation in Paradise
Hotel met all expectations, and even though we were 2 miles from town, the van service handled our needs. Food and beverage service was really good, and pool area was nice. Had a beach across the street with parasailing, and othe rwater fun.
May 11, 2014
Rated 5 out of 5 by Jmk1022 Was a great stay
The staff were great, everyone from the towel attendant at the pool to Scott the shuttle van driver(see him for your drink discount card's}. The beach was mucky in the water, stayed about ten minutes.
May 10, 2014