Rated 2 out of 5 by NotSPG Mr. Ed (shuttle) - best at Sheraton Key West.
Overall of the hotel was average. Bathroom & furniture need attention. Mr. Ed, the shuttle driver, was the only person there who acted professionally, courteous and very, very helpful besides the pool staff. The shuttle was probably one of the best things about the hotel besides the updated computers available for guests' use. There is absolutely no special treatment for SPG members - rooms are not better (probably the worst), no special attention when checking in or out - nothing at all to differentiate. Makes you wonder why be a member.
July 11, 2016
Rated 2 out of 5 by somewhatdisappointed close to beach, far from downtown
I was pleased with the room but upon unpacking, I received an email that the rates for the rooms were cheaper than what I was quoted the week prior. When I called and told the front desk, they said there is nothing they can do. Rates change every day. When I booked, I was told that the Florida resident rate w/ AAA discount was the cheapest possible rate. The email I received showed the same room for $30 cheaper but the hotel would not honor because I booked through SPG. I was under the impression SPG was a perk, not a bad thing. I was also disappointed to find out that I paid extra for a balcony so I could smoke outside and was never told that the facility was completely non-smoking. I am fine with it being non-smoking but it would have been nice to know ahead of time so I didn't waste more money on the balcony room. Just don't feel as though Sheraton made me feel confident to return to one of their locations in the future. Makes me very annoyed that they could not give me the lower room rate or comp me in any way. I dropped nearly $1000 for 3 nights and certainly do not feel as though the resort was worth that much in any way at all. Very disappointed.
July 4, 2016
Rated 5 out of 5 by DianeDRuns Love this hotel on Smathers Beach
the staff is so nice and its a great location on the beach. i love this hotel and they have suites for the family.
June 27, 2016
Rated 4 out of 5 by JustinC1 loved the hotel, disappointed in end
Everything was super.....room, grounds, everything. At check in was asked if we would be staying more than 1 night.... I said I'm not sure, that I thought maybe... the woman at the desk told me OK, just let us know.... the next day I went to extend our stay they said too bad we are completely booked... if I had known there would be problems I would have booked earlier... but like I said she told me, OK just let us know..... we had to leave....
June 19, 2016
Rated 5 out of 5 by Luana913 This hotel is very nice!
I liked everything about this hotel. The staff was professional and handled my check in and check out quickly and efficiently. The room was clean, well maintained, comfortable and stocked with all amenities. The shuttle to and from downtown was efficient and convienient, especially since parking meters operate seven days a week until midnight and parking is scarce and expensive.
June 9, 2016
Rated 5 out of 5 by birdie1 Charm of old Key West,
This remodeled and updated property offers everything one would want in a resort hotel. It is spotlessly clean, the staff is super friendly,the pool is large and has a waterfall,the rooms are extremely comfortable, the heavenly beds are just that,food is very very good, parking is all around the hotel which is a real plus....It is quiet and on the beach but a shuttle runs to town constantly, so, all in all it is an ideal pick for resort stays in a community that is getting more and more grown up.
June 8, 2016
Rated 5 out of 5 by 1LadyT My Absolute Favorite
This hotel is amazing, it is my absolute favorite of all the hotels we visit. I love the rustic appeal the beautiful vegetation and the easy access to the beach. The hotel is clean nicely painted and the rooms are to die for. This was our second time visiting this hotel and we always get the oceanfront king room. This will be our home away from home every time we go to Key West and Key West is our number one destination.
June 5, 2016
Rated 5 out of 5 by door45 great time in the hotel
Mr. Ed is wonderful and great help. i will stay here again love it
May 30, 2016