Sheraton Suites Key West

  • 2001 South Roosevelt Boulevard
  • Key West,
  • Florida
  • 33040
  • Estados Unidos
  • Mapa

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Política sobre los Requisitos de Edad

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Rated 4.2 out of 5 by 445 reviewers.
Rated 5 out of 5 by Staff is remarkable! From the waiters in the restaurant to the drivers who took us into downtown, all were so friendly and gracious. They went out of their way to interact with us. Mr. Ed, the driver, took us downtown and since it was a slow time he went above and beyond and took us directly to the area we wanted to go. You have a great staff who seem to enjoy their jobs and interacting with the public. Thanks again! July 13, 2013
Rated 4 out of 5 by Great service. Nice place. It is not on the beach although it looks like that in the brochure.It is across a 4 lane busy street. The hotel is beautiful and the staff is excellent.The rooms are clean and comfortable. There is a free shuttle to downtown Key West. All and all.....great stay. February 10, 2014
Rated 4 out of 5 by Great location away from downtown We spent one night here due to flight cancelations, after spending three nights on the other side of the island. Loved this location, the beauty of the ocean, bike trail along the coast, and nearby piers for watching sunsets. February 19, 2014
Rated 5 out of 5 by Loved this hotel! What a nice hotel - we loved it and can't wait to come back. We especially appreciated the shuttle service to downtown and the airport. The pool and associated services and amenities were great. Beach access could not be better! February 18, 2014
Rated 4 out of 5 by Great Hotel Very nice hotel, just a couple of areas that could be improved on. 1) Some noise from room over ours one night 2) in room coffee maker had wrong coffee packets provided that did not fit machine and overflowed 3) Bath towels were a bit rough 4) in room safe did not work February 10, 2014
Rated 4 out of 5 by Top Favorite We enjoyed our stay and will definitely be back. Room was super comfortable and clean. Staff was friendly, professional and international. Concierge was very helpful with local attractions. Pool is nice, hot tub was a bit dirty. Hotel shuttle is great and convenient. Smathers Beach could be cleaned on a daily basis, a lot of smelly seaweed present! Overall a relaxing hotel in a great location! June 25, 2012
Rated 4 out of 5 by Good, not great At the price and description, I expected two things: 1) The hotel would be directly on the beach 2) The hotel would be in close to all the real activity on the island (ie Mallory Square Hotel is close to the beach, across busy road from their man made beach. Not horrible, just not what I had expected. Hotel is WAY away from Mallory Square (ie not even really walk-able). So, they have a shuttle system to downtown. This again is ok, but not what you really want from a Key West experience. Biggest negative? We (along with 6 others) could not get onto the 1:45pm shuttle back to the hotel - people get pushy when boarding and bull right past you if you aren't aggressive enough. The driver said he was calling a different driver, walked off to talk on his cell, came back and said someone would be there for us in 10 minutes. We all waited in the hot sun for the next hour until the next shuttle arrived - you better believe we were more aggressive that time. Shame. If your driver says 10 mins, it should be 10 mins. As a Platinum member with Ambassador status, I hold the properties to a higher standard - so this one is good, just not great. February 28, 2014
Rated 5 out of 5 by Super Duper We had a great time. Your staff is wonderful... Jonathan, Andrea, and the other female concierge. We really appreciated the extra security you provided during Spring break. The place was loaded with kids, but you navigated the time nicely. The guards were exceptionally nice. We also appreciated your upgrading to a bigger van as your hotel filled up. The female server at lunch was excellent. March 8, 2013
Rated 5 out of 5 by Great trip! We checked in on a Monday and were initially disappointed with our room location and called the desk to see if we could be moved. They personally came to our room with new keys and offered to move our luggage. Our rooms were great. Also, the concierge was so helpful with any excursions we wanted to do and the staff was always courteous and eager to meet our needs. Would definitely go back! August 31, 2012
Rated 2 out of 5 by On the beach A lot of the employees were , in a word, surly. The consierge was most UN-helpful and on personal phone calls most of the time. We got lost in town, and were NOT able to get any help from the hotel as to where to find the shuttle. February 14, 2014
Rated 3 out of 5 by A suite is sweet!! Good experience overall! The suite is a good size . Nice kitchenette and sitting area. The bath and outer vanity area are spacious . The only downfall is that the room needs to be updated .paint should be freshened up there are many scuff marks and all of the furniture is badly marked and worn. I was disappointed that these details weren't addressed by Sheraton. November 25, 2013
Rated 3 out of 5 by SPG for life but never again at this location The staff was excellent & the hotel was spotless. However, the location is old, the couch was a joke (old & very uncomfortable), food was pricey/ not very good & the odors were sometimes hideous. More times than not we would leave our room to a smell that can only equate to a cesspool! It is not the hotels fault but the smell (supposedly rotting seaweed) is very strong at times. July 9, 2012
Rated 5 out of 5 by Perfect! Everything was perfect from the sun-washed butter yellow and blue colors of the facility to the soft shower head soaking my head. We got the shuttle and ate in town four nights but we enjoyed breakfast with waitress, Anita, out over looking the pool. We had two days of 25+ mph winds but we just stayed by the pool and read. Special thanks to Audry at the front desk. November 10, 2013
Rated 3 out of 5 by Needs another touch up The interior walls had been painted, but the paint was not a good color match or they didn't do the whole wall. There was a big gap under the door so any crawly thing could have come into the room. The comforter was not fresh and there were not enough cups in the room. It was spring break and the place was full to capacity with entitled college kids and it was overpriced. March 12, 2013
Rated 5 out of 5 by good time Room was comfortable. Staff was pleasant and helpful. Pool was excellent. Beach directly across the street. Although not near the downtown area shuttle service was excellent. The drivers were friendly. February 14, 2014
Rated 4 out of 5 by My first key West! Staying hotel was fine! I got upgrade to ocean view room! Room was ok except WIFI wasn't working and room phones are not working! Hotel next to beach but beach was not beautiful! If you wanna see better beach you should go up! Hotel shuttle bus was good!!! January 30, 2014
Rated 3 out of 5 Shuttle and Beach If you a going to have a shuttle then you should be prepared to accommodate all guests who lineup. About half of the shuttle trips that we took left passengers who had lined up waiting at the curb after the shuttle left. Each of these instances were treated as the first time ever that something like that had occurred. The Sheraton should be prepared with more drivers and shuttles to accommodate all passengers especially at peak times. It's nice to have a beach across the street but getting there is dangerous. One must be Fast, brave, and lucky to make it across four lanes of traffic and reach the beach head. There is no traffic light or cross walk in sight so one must jaywalk and take their chances. The hotel should try to get a crosswalk placed and failing that at least have a crossing guard to help those who need it to cross the street. I am sure you're older guests and parents would be very appreciative of these efforts. February 16, 2013
Rated 2 out of 5 by Needs Improvement When we checked into our room we found that the light switch did not work and the WIFI did not work in our room. I called the front desk to report this withing 10 mintues of checking in. When we checked out 2 days later NEITHER issues had been addressed. Furthermore, when I talked to the desk 2 other times about it no one else knew ANYTHING about the issues! September 2, 2013
Rated 4 out of 5 by Just one problem Stayed at this hotel for 3 nights in May 2013. The grounds are fabulous and the room was very nice too. The only problem I had was that I was charged for an extra night. I called the hotel right after receiving my Mastercard bill and I was assured that there would be a credit on my next bill. My next bill came and there was no credit. So watch your bills!!! June 25, 2013
Rated 4 out of 5 by Service May Have Slipped Very good overall, but service for example by pool as compared to the past was lacking. Last stay 2 years prior there were a lot more people taking food/drink orders. Where'd they go. Plus, towel service rep was gone most of time--as often were the towels? Also, some things in room need to be replaced--mini refrigerators have been and still are a problem. August 19, 2012
Rated 4 out of 5 by Excellent Used this hotel after touring the east Coast US. Needed a Hotel to relax in and this fitted the bill perfectly. Staff were super, grounds well kept and clean. Would happily stay again. Shuttle service to town is great and being just out of town we felt was a bonus especially with the beach across the road. Only complaint would be the blinds in the room. October 10, 2012
Rated 5 out of 5 by We had a wonderful experience at this hotel This hotel was great, the staff is very friendly especially the front desk. Everyone at guest services was so nice, especially Haythan and a young girl from Michigan (didn't get her name). The shuttle service is great, the food in the Cafe is good and the staff there is nice. The room is spacious and we had plenty of space to spread out with 4 people. May 23, 2013
Rated 3 out of 5 by Good hotel, but poor safety The Sheraton Suites Key West is a very good hotel, with a very good staff, good breakfast and comfortable rooms. The hotel should deserve a better evaluation, but someone open my backpack that I left in the hotel. I didn't miss anything, but I lost my confidence in the hotel. Also I left my complaining with the personal staff in the reception. October 2, 2013
Rated 5 out of 5 by Very nice hotel. Our stay in Key West was one of the most memorable vacations and this hotel and staff were fantastic. We are especially grateful for the friendly and personal attention we received from one of the concierge staff, Sarah. She was our "go to" for all information and scheduling during our stay. She is a fine representative of this hotel and staff. September 9, 2013
Rated 5 out of 5 by Great service; Great fun Who can not have fun in Key West? Hotel makes it very easy for you to enjoy all that this town has to offer. Free shuttle was great--got us everywhere we wanted to go. Room was beautiful--very spacious and nicely decorated with a balcony to soak up the sun. The one thing I love about Sheraton hotels is that they are consistently service oriented. May 28, 2013
Rated 5 out of 5 by Exceeded Our High Expectations The staff was wonderful and really went above and beyond to make our stay something to remember. The hotel is very nice and the shuttle service was great. Not having to drive/park in the old town area was a bonus and getting away from the action/craziness at the end of the night allowed us to rest up for the next day. Highly recommended! September 29, 2013
Rated 5 out of 5 by Friendly and Helpful Staff! We had a wonderful stay for my husband's 50's birthday celebration. The shuttle service picked us up from/to the airport and took us downtown. There is no need to rent a car! The suite is spacious with large size bathroom, beautifuly decorated. January 22, 2014
Rated 4 out of 5 by Great Hotel We stayed at this hotel in May 2013. Very impressed with the room and cleanliness of it. The pool was great to use. All of the staff was very friendly and accomodating. The only thing I would change is the buffet breakfast. Rather pricey for what you get. I've had pretty much the same continental breakfast at other hotels. We will go back! May 15, 2013
Rated 4 out of 5 by Beautiful Room Really nice hotel. The hotel is a couple of miles away from other restaurants and shopping so I was really glad I rented a car. The rooms are clean and comfortable and the hotel is convenient to the beach. The restaurant and bar were fairly pricey and there was an hour wait for dinner one evening but the food was good. I would stay again! July 26, 2012
Rated 5 out of 5 by Great amenities and staff. We had two wonderful days in Key West at the Sheraton Suites. The convenience of the shuttle, bikes, the beach and the wonderful suite makes this a very nice place to stay. I would recommend this hotel to friends. The only negative is the hotel restaurant which is average. The staff were all very friendly and helpful. We will be back. February 25, 2013
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