Rated 3 out of 5 by ValiantCruiser Could be a better value
For the money they charge (including resort fee) they should provide more services.
There's no free wifi.
Lobby area felt smaller.
We had to walk quite a bit to go to our room.
I liked the staff who was running the shuttle to and from downtown.
Given it's location, I'd suggest look somewhere else as you can find better options and pay less.
February 20, 2014
Rated 3 out of 5 by pirate09 Sheraton Key West
The great part of this hotel is the staff. As far as staying at the Sheraton, it all depends on what you are looking for in a vacation in Key West. It is located approx two miles from downtown Key West and we did use the shuttle a few times in addition to hiring a taxi several times. Lots of families and small children which made the pool area very lively all day into the evening. The Sheraton would benefit from adding an adults only pool/solarium/no kids allowed area to their property.
Andrea, the concierge was extremely knowledgeable and would recommend calling her in advance of your stay so she can help you maximize your fun while on vacation.
Rooms were average. Hotel was clean. There was a strange smell in lobby area that smelled like sewage but someone said it was the fountain outside the dining area.
Very good location if you wish to lay on
Smather's beach all day!
April 8, 2013
Rated 4 out of 5 by Merrill nice hotel but not perfect
We had a nice stay at Sheraton Suites Key West this week. Three of us shared a King suite and were impressed by how large the room (with sliding doors to divide it) and bathroom were. While the room did have several minor problems (dark bathroom, weak shower pressure, loose toilet, stuck sliding doors) most were fixed promptly but twice I had to call the manager to address an unmet repair request left earlier in the day. The pool area was nice -- although know the pool is on the small side. Smathers Beach across the street was nice. Parking at hotel was convenient -- although driving to "old town" for evening meals made parking tough there. (we did not try the hotel's hourly shuttle service.) Ate at the hotel outdoor cafe 3 mornings -- which was very pleasant. Room had fridge and microwave too. Despite a few problems, we would definitely recommend this hotel for the future.
March 31, 2013
Rated 5 out of 5 by Twins Double Mint Twin Experience
Can't thank the staff enough for the amazingly great experience my twin sister & I enjoyed last week. We took our first annual twin vacation on our bdy (8/21) to Key West and stayed at this wonderful hotel. The front desk and staff were beyond helpful and did everything to help us feel welcomed and comfortable. We would definetly recommend to others. 5 star service and a big thank you from the twins from WI.
August 27, 2012
Rated 5 out of 5 by Greg56 Great location
Easy access to Smather's Beach by walking across the road from the hotel. Complementary shuttle bus service to downtown Key West met our needs to visit restaurants and night life. We also could walk to museums in Key West without the bus, but it was about 1 mile. The hotel pool and hot tub is great, but we would have liked access after dark.
February 14, 2014
Rated 5 out of 5 by Twins Very Accommodating!
It was my first get away trip with my twin sister. We found the hotel on-line during our trip search...they offered gov rate which was helpful! When we arrived we explained it was our birthday and we received a few extras like drink and breakfast vouchers...the staff was always accommodating to our needs and questions and super friendly, always asking what we did during the day and greated with a smile
August 28, 2012
Rated 3 out of 5 by Annie4168 Nice room
We stayed in a king suite which was nice, however we had two kids with us and they slept on the pull out coach. This was our choice because the rooms reserved for "Starwood Preferred Guests" had a view of the parking lot and this room had a beautiful ocean view. This has happened at other hotels which leads me to question the value of being a "preferred" guest if they lead to the least desirable rooms.
August 22, 2012
Rated 5 out of 5 by Jeffrey2012 Professional Visit
I travel to Key West every other month for business. This was my first stay at this Sheraton. I usually stay in B and B's, but I needed a more professional venue for this visit. I was delightfully surprised. My room was large, clean and modern, with all amenities thoughtfully laid out. I used the restaurant only once, and it was good, the staff were courteous and efficient. This is a very nice hotel.
November 7, 2012
Rated 5 out of 5 by Mrscott1945 Staff is remarkable!
From the waiters in the restaurant to the drivers who took us into downtown, all were so friendly and gracious. They went out of their way to interact with us. Mr. Ed, the driver, took us downtown and since it was a slow time he went above and beyond and took us directly to the area we wanted to go. You have a great staff who seem to enjoy their jobs and interacting with the public. Thanks again!
July 13, 2013
Rated 4 out of 5 by KH25 Top Favorite
We enjoyed our stay and will definitely be back. Room was super comfortable and clean. Staff was friendly, professional and international. Concierge was very helpful with local attractions. Pool is nice, hot tub was a bit dirty. Hotel shuttle is great and convenient. Smathers Beach could be cleaned on a daily basis, a lot of smelly seaweed present! Overall a relaxing hotel in a great location!
June 25, 2012
Rated 5 out of 5 by Travelers98 Super Duper
We had a great time. Your staff is wonderful... Jonathan, Andrea, and the other female concierge. We really appreciated the extra security you provided during Spring break. The place was loaded with kids, but you navigated the time nicely. The guards were exceptionally nice. We also appreciated your upgrading to a bigger van as your hotel filled up. The female server at lunch was excellent.
March 8, 2013
Rated 5 out of 5 by Kimk Great trip!
We checked in on a Monday and were initially disappointed with our room location and called the desk to see if we could be moved. They personally came to our room with new keys and offered to move our luggage. Our rooms were great. Also, the concierge was so helpful with any excursions we wanted to do and the staff was always courteous and eager to meet our needs. Would definitely go back!
August 31, 2012
Rated 2 out of 5 by patrick4961 This hotel does not appreciate their Platinum SPG members
Upon arrival the hotel refused to give me a Platinum upgrade for the 3rd time in 2013. They first put me in a non SPG member room which was unsatisfactory, dirty and very loud from outside noise. I had to demand a SPG interior room and has a Platinum member you should not have to do this. Out of all the SPG Hotels that I have stayed at, this one is the worst!!!!
January 9, 2014
Rated 5 out of 5 by gunny142 perfect
we knew this hotel was away form the action of key west,( Duval street) , but they have a shuttle that gets you to and from when you want. on site was a great pool and restaurant, we were able to get scooters delivered and staff was very accommodating , everything you need they have or can get, plus the beach is right across the street
February 3, 2014
Rated 5 out of 5 by Tampa36 Very Please
The hotel was very close to the airport. Had great shuttle service to and from town. Beach across the street was great.
Anita in the restaurant was the best. Very helpful, friendly, genuine and great with the kids. Thank you Anita!!!!!
March 12, 2014
Rated 3 out of 5 by Jimbo SPG for life but never again at this location
The staff was excellent & the hotel was spotless. However, the location is old, the couch was a joke (old & very uncomfortable), food was pricey/ not very good & the odors were sometimes hideous. More times than not we would leave our room to a smell that can only equate to a cesspool! It is not the hotels fault but the smell (supposedly rotting seaweed) is very strong at times.
July 9, 2012
Rated 5 out of 5 by LSU1972 Perfect!
Everything was perfect from the sun-washed butter yellow and blue colors of the facility to the soft shower head soaking my head. We got the shuttle and ate in town four nights but we enjoyed breakfast with waitress, Anita, out over looking the pool. We had two days of 25+ mph winds but we just stayed by the pool and read. Special thanks to Audry at the front desk.
November 10, 2013
Rated 3 out of 5 by Donna56 A suite is sweet!!
Good experience overall!
The suite is a good size . Nice kitchenette and sitting area. The bath and outer vanity area are spacious . The only downfall is that the room needs to be updated .paint should be freshened up there are many scuff marks and all of the furniture is badly marked and worn. I was disappointed that these details weren't addressed by Sheraton.
November 25, 2013
Rated 3 out of 5 by Tiger Needs another touch up
The interior walls had been painted, but the paint was not a good color match or they didn't do the whole wall. There was a big gap under the door so any crawly thing could have come into the room. The comforter was not fresh and there were not enough cups in the room. It was spring break and the place was full to capacity with entitled college kids and it was overpriced.
March 12, 2013
Rated 5 out of 5 by Whitneys Great location!
Our first time in Key West and the Sheraton was perfect for us. Across the street from the beach and close enough to the "happenings" but far enough so we weren't in the middle of it all. Nice pool, nice restaurant, and big parking area!
We were here for a wedding and it was the perfect location.
February 10, 2014
Rated 3 out of 5 Shuttle and Beach
If you a going to have a shuttle then you should be prepared to accommodate all guests who lineup. About half of the shuttle trips that we took left passengers who had lined up waiting at the curb after the shuttle left. Each of these instances were treated as the first time ever that something like that had occurred. The Sheraton should be prepared with more drivers and shuttles to accommodate all passengers especially at peak times.
It's nice to have a beach across the street but getting there is dangerous. One must be Fast, brave, and lucky to make it across four lanes of traffic and reach the beach head. There is no traffic light or cross walk in sight so one must jaywalk and take their chances. The hotel should try to get a crosswalk placed and failing that at least have a crossing guard to help those who need it to cross the street. I am sure you're older guests and parents would be very appreciative of these efforts.
February 16, 2013
Rated 2 out of 5 by LHelFam Needs Improvement
When we checked into our room we found that the light switch did not work and the WIFI did not work in our room. I called the front desk to report this withing 10 mintues of checking in. When we checked out 2 days later NEITHER issues had been addressed. Furthermore, when I talked to the desk 2 other times about it no one else knew ANYTHING about the issues!
September 2, 2013
Rated 4 out of 5 by Mary1950 Just one problem
Stayed at this hotel for 3 nights in May 2013. The grounds are fabulous and the room was very nice too.
The only problem I had was that I was charged for an extra night. I called the hotel right after receiving my Mastercard bill and I was assured that there would be a credit on my next bill. My next bill came and there was no credit. So watch your bills!!!
June 25, 2013
Rated 4 out of 5 by salgold Service May Have Slipped
Very good overall, but service for example by pool as compared to the past was lacking. Last stay 2 years prior there were a lot more people taking food/drink orders. Where'd they go. Plus, towel service rep was gone most of time--as often were the towels? Also, some things in room need to be replaced--mini refrigerators have been and still are a problem.
August 19, 2012
Rated 4 out of 5 by mikensteve Excellent
Used this hotel after touring the east Coast US. Needed a Hotel to relax in and this fitted the bill perfectly. Staff were super, grounds well kept and clean. Would happily stay again. Shuttle service to town is great and being just out of town we felt was a bonus especially with the beach across the road. Only complaint would be the blinds in the room.
October 10, 2012
Rated 5 out of 5 by Julie55 We had a wonderful experience at this hotel
This hotel was great, the staff is very friendly especially the front desk. Everyone at guest services was so nice, especially Haythan and a young girl from Michigan (didn't get her name). The shuttle service is great, the food in the Cafe is good and the staff there is nice. The room is spacious and we had plenty of space to spread out with 4 people.
May 23, 2013
Rated 4 out of 5 by KAM172 Great service.
Nice place. It is not on the beach although it looks like that in the brochure.It is across a 4 lane busy street. The hotel is beautiful and the staff is excellent.The rooms are clean and comfortable. There is a free shuttle to downtown Key West. All and all.....great stay.
February 10, 2014
Rated 4 out of 5 by Steve621 Great Hotel
Very nice hotel, just a couple of areas that could be improved on.
1) Some noise from room over ours one night
2) in room coffee maker had wrong coffee packets provided that did not fit machine and overflowed
3) Bath towels were a bit rough
4) in room safe did not work
February 10, 2014
Rated 3 out of 5 by CFX1974 Good hotel, but poor safety
The Sheraton Suites Key West is a very good hotel, with a very good staff, good breakfast and comfortable rooms. The hotel should deserve a better evaluation, but someone open my backpack that I left in the hotel. I didn't miss anything, but I lost my confidence in the hotel. Also I left my complaining with the personal staff in the reception.
October 2, 2013
Rated 5 out of 5 by Deb22 Great service; Great fun
Who can not have fun in Key West? Hotel makes it very easy for you to enjoy all that this town has to offer. Free shuttle was great--got us everywhere we wanted to go.
Room was beautiful--very spacious and nicely decorated with a balcony to soak up the sun. The one thing I love about Sheraton hotels is that they are consistently service oriented.
May 28, 2013