Rated 2 out of 5 by SandyT Front desk hard to deal with
My business card was not working to charge the room (because they has charged an unauthorized 'deposit' before i arrived). Trying to deal with this issue was way more complex than it should have been. Ended up being charged on both personal and business cards and having to deal with it more after arriving home with very little communication from controllers office. Dealing with it privately wouldn't have been a big deal, but having the people at the front desk come up to me in the lobby where I was having a business meeting and announcing that my credit card had been declined was hugely embarrassing for me and the business i'm employed by. .
July 2, 2014
Rated 3 out of 5 by SueBee01 Room not representative of pictures and price
The hotel was not as attractive as advertised. For the price I expected a full kitchen.. I also expected a suite. I did not like carpet on the floors. Had to call for several issues, refrigerator not cooling, not enough towels, pool towel not picked up by housekeeping for several days and linen on sofa bed did not appear clean. I must say staff response was quick and all issues resolved. No mention that hotel was being renovated. Presently I would not recommend this hotel for these reasons. I expected morning complimentary breakfast which was not provided. I was only there for a wedding and have not been to Key West before.
July 3, 2014
Rated 5 out of 5 by DuncanFamily Five Start Experience
We had a great time. The room was great. Very clean. The staff was very friendly from the shuttle bus driver, Edward, to the Pool Bartender, Caroline. We would definitely come back for a return visit. The beach across the street was not the greatest but the pool made up for it. The shuttle bus down town was very convenient.
July 6, 2014
Rated 4 out of 5 by Slapshot Strategically placed. Responsive staff!
It was our first time in Key West and it was only a 2 night stay. The staff greeted us promptly, check in was efficient, smooth and professional. We next went to the concierge for dinner suggestions. We elected to follow her suggestions both evenings and both occasions were very, very good. We also had the concierge book a trolley tour which also went off without delay. The Sheraton shuttle was also used to get us to the center of town. Another great Sheraton stay!
July 4, 2014
Rated 4 out of 5 by Kar50 Nice hotel
Enjoyed our stay at Sheraton Smathers beach, great location and was nice having a shuttle drop you into town every day.
July 5, 2014
Rated 4 out of 5 by AndrewBrooklyn Nice hotel close to the beach
I got cool upgrade. Food was great. Staff friendla and hotel is located vedy close to the beach.
July 4, 2014
Rated 5 out of 5 by Tuyet Everything is above expectation
We should stay here more nights if Key West is in our trip plan . Recommend this hotel to everyone love to visit Key west.Definitely go back and stay here.
July 2, 2014
Rated 5 out of 5 by DIRK100 FAVORITE PLACE TO STAY IN KEY WEST
I am a native Floridian and live near the Beach so my favorite Beach vacation Hotel in Key West has to be impressive in every way.
The Suites are so comfortable, the Beach amenities so close, and an environment of peaceful relaxation makes for a wonderful experience.
June 30, 2014