Sheraton Suites Key West

  • 2001 South Roosevelt Boulevard
  • Key West,
  • Floride
  • 33040
  • États-Unis
  • Carte

Chambres et tarifs

  • Pour des séjours de plus de 90 nuits, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour jusqu’à 550 jours en avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4.2 out of 5 by 498 reviewers.
Rated 5 out of 5 great management team My wife and I stayed here for 6 days and were greatly satisfied with the staff and surroundings. Max ,at the concierge desk was very,very helpful. Johnathan at the main desk, was always friendly and smiling. We had a slight problem from noise at 4:30 one morning and the problem was quickly resolved. Brandon and Goose from the restaurant area were more than helpful. Thanks Tony C. May 21, 2015
Rated 5 out of 5 by anniversary visit My boyfriend and I arrived at the Sheraton Suites Key West on a tuesday at around 1pm, our reservation stated we would be arriving after 11pm. Our schedule changed and they were able to accomadate and checked us in right away, the room was spacious and had a nice balcony with view to the pool. The parking was easily accesible and complimentary and they had a shuttle from the hotel to Duval St. every 15 minutes. Fabien at the front desk was great and sent us a very thoughtful ammenity for our anniversary. It was a lovely stay and im looking forward to coming back. May 8, 2015
Rated 2 out of 5 by This hotel was disappointing. Shower was stopped up for 3 days.Drawer on table was broken on table and hung down.Chair covers were dirty with spots on them.Over charged at checkout $75.I called when I got home,was put on hold,then went to a recording,then had to send a email.Waiting on response. April 25, 2015
Rated 5 out of 5 by Just right...... Great location and wonderfully maintained property. April 8, 2015
Rated 2 out of 5 by Construction 3/2015 Very loud and disruptive construction going on in the pool area that has both bathrooms closed by the pool. It is going from 9am to 4pm each day without stopping. Grinding, hammering, crashing, dirty construction activity makes it impossible to have a relaxing vacation in the sun by the pool. It has ruined our stay as that was the main reason we chose this hotel. A warm place to get away and relax. The pool attendant was very nice but the pool food service was non-existent and extremely slow when present. Our room was nice but I would not recommend the hotel at this time!!! Ask if there is construction before you reserve. March 31, 2015
Rated 1 out of 5 by This hotel suffered from customer service I have stayed at this resort a number of times in the past and was looking forward to it but was very disappointed. It started with my room selection. I am a spg gold member but was not able to secure a spg room. The room I was given was in the back of the resort facing outward. The room interior was nice as usual however you could tell it suffered from neglect. Little things like the water pressure was terrible, the safe did not work and the blinds were broken. The worst thing however was the overall customer service. The bar / food service at the pool was terrible. They were grossly under staffed. The bar tenders tried to do their best but showed frustration do to the work load. Only 2 of the 6 days was there as service pool side. The rest of the days you had to wait in long lines by pool bar or had to have the bar tender leave the bar and bring your food down to the pool There was only 1 bar tender on staff. I am sure that 1 extra bar tender / pool staff would certainly pay for their salaries in sales if they were added. I spoke with a few other guest who thought the same. A number of us left the resort to eat when we would have gladly spent the money to eat. The service even got worse during the evening. We tried to eat dinner in the restaurant and had to wait a long time for some one to come up to seat us. Also when checking out I was informed that Sheraton has added a $20 per day resort fee. I understand many other resorts do the same but I was not informed of this charge when I checked in nor did I feel the resort service earned the fee. I am disappointed because I have stayed in the this particular resort 4-5 times in the past and don't remember it being like this. I realize that it is hard to find help in the Keys but Sheraton had better solve this one. March 20, 2015
Rated 5 out of 5 by Send Off Breakfast The send off breakfast was excellent & staff was super to work with March 17, 2015
Rated 5 out of 5 by Great experience My wife and I recently spent a few days at Sheraton Suites Key West. Since I normally expect good service and pleasant accommodations at Starwood properties, I rarely do this after a visit, but this trip was extraordinary. We want to thank the entire staff at this property for a very pleasant and relaxing quick vacation. Despite it being “spring break” and very busy, everyone at the hotel was extremely friendly and pleasant. We spent a good deal of time on-site and made use of most of your facilities. Without exception, all staff we encountered (management, porters, front desk, wait staff, bar staff, pool staff, maintenance, shuttle drivers, etc.) were the best. We were made to feel like valued guests and we were able to simply relax and enjoy ourselves. The facility was also impressive. Very clean and well maintained, everything worked as it should and as advertised. Thank you all for making our stay so pleasant. You all should be proud of the great work you do. March 15, 2015
  • 2015-05-22T19:37:13.843-05:00
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