Rated 5 out of 5 by FifiCorey16 This hotel accommodations and staff were great
This was our first time staying at the Sheraton Key West and the accommodations were excellent. We wanted to thank the manager Jonathan and Jayne for a sweet anniversary gesture. We loved our stay here and will recommend this location to everyone. We will definitely be coming back in the future.
April 12, 2016
Rated 5 out of 5 by FrequentSwiss Spring Break = Perfection
Stayed here for the third week of March 2016, and want to come back as soon as I get vacation again! The staff was attentive to my needs and made it a very enjoyable experience. I was able to find an open palm tree on the beach every day, and had I wanted to rent an umbrella or chair from the vendors, I could have. The pool area was great, they had a nice bar and dining selection at reasonable prices. The hotel itself was clean and was well kept up. One could tell the property managers took pride in their facility and were proactive in maintenance. I will definitely return to this property. I put this on my top sand getaway SPG property list!
March 23, 2016
Rated 4 out of 5 by Goldy123 Pretty good hotel that was advertised well for what we got
The room description was exactly what we expected but even bigger. My payment has still not gone through though many days after checkout. There were also extra fees and some complications with the deposit that were not explained to me when calling the call center. Overall it was a comfortable experience though.
March 14, 2016
Rated 4 out of 5 by Chefbp Great view away from the crowd
Nice size rooms, quiet, comfortable and clean. Concierge was a major who booking whatever we need
March 9, 2016
Rated 5 out of 5 by Captain15 Located across from best beach in Key West
I have been to Key West a few times and you can either stay near Duval Street (downtown) or closer to the ocean. Most hotels do not have access to much of a beach, since Key West is mostly coral reef/rocky shore. There is one truly nice beach in Key West and this Sheraton property is located across the street.
In addition, the hotel rooms are nicely appointed, there is a shuttle to Duval Street and the staff was friendly. The pool is a little small for the size of the resort, but well kept.
February 25, 2016
Rated 3 out of 5 by MrsB20 Great job with our wedding
My daughter got married on the beach and this hotel did all the planning and set up for wedding and reception. While I had some issues with staff slowness in the restaurant and the shuttles, they did an excellent job with the wedding. The reception especially, was beautiful, food was excellent and staff was very helpful.
February 22, 2016
Rated 1 out of 5 by mic64 not a resort
I was very disappointed!
I was expecting a resort (you must pay a fee for that!!!!) and you find only a nice swimming pool, nothing else. No service on the beach: no chairs, no umbrellas.
nobody take care of you.
the wifi didn't work and nobody tell me nothing.
I asked and at the front desk told me that in an hour would be ok but after 12 hours was not working. And nobody contact me.
After my complains they told me that they would rebound me the entire first night, but this was not true: they refound me only part of what I paid for the first night but not all.
I'm writing to the hotel but nobody answer.
I think that Key West is a nice place to go, but if you are expecting a resort with all the comforts of a resort this is the wrong place.
What a pity!
January 24, 2016
Rated 5 out of 5 by kcharlow555 Great stay
To summarized and to keep it short, this is the one of the best hotel that I have ever stayed in as every aspect of my stay was perfect.
January 14, 2016