Rated 4 out of 5 by JustinC1 loved the hotel, disappointed in end
Everything was super.....room, grounds, everything. At check in was asked if we would be staying more than 1 night.... I said I'm not sure, that I thought maybe... the woman at the desk told me OK, just let us know.... the next day I went to extend our stay they said too bad we are completely booked... if I had known there would be problems I would have booked earlier... but like I said she told me, OK just let us know..... we had to leave....
June 19, 2016
Rated 5 out of 5 by Luana913 This hotel is very nice!
I liked everything about this hotel. The staff was professional and handled my check in and check out quickly and efficiently. The room was clean, well maintained, comfortable and stocked with all amenities. The shuttle to and from downtown was efficient and convienient, especially since parking meters operate seven days a week until midnight and parking is scarce and expensive.
June 9, 2016
Rated 5 out of 5 by birdie1 Charm of old Key West,
This remodeled and updated property offers everything one would want in a resort hotel. It is spotlessly clean, the staff is super friendly,the pool is large and has a waterfall,the rooms are extremely comfortable, the heavenly beds are just that,food is very very good, parking is all around the hotel which is a real plus....It is quiet and on the beach but a shuttle runs to town constantly, so, all in all it is an ideal pick for resort stays in a community that is getting more and more grown up.
June 8, 2016
Rated 5 out of 5 by 1LadyT My Absolute Favorite
This hotel is amazing, it is my absolute favorite of all the hotels we visit. I love the rustic appeal the beautiful vegetation and the easy access to the beach. The hotel is clean nicely painted and the rooms are to die for. This was our second time visiting this hotel and we always get the oceanfront king room. This will be our home away from home every time we go to Key West and Key West is our number one destination.
June 5, 2016
Rated 5 out of 5 by door45 great time in the hotel
Mr. Ed is wonderful and great help. i will stay here again love it
May 30, 2016
Rated 5 out of 5 by ShermLinda Love everything about this place!!!
I loved everything about this place and then some. From the moment we arrived until the day we sadly left, everyone was attentive and polite. Djavid always greeted us with a smile. He was such a gentleman and and always had a smile to share. This was like a home away from home. My whole family said we knocked it out of the park when we chose this place to stay for my daughter's wedding. The only thing that I struggled with was our bed was too hard, but I found the couch was perfect. My husband and I are already trying to find a date to return. THANK YOU SHERATON KEY WEST, we LOVE you!
May 30, 2016
Rated 5 out of 5 by Verified Reviewer YUMMY!
The food was EXCELLENT! The bagels with lox was YUMMY and BIG! The fish was great as well.
The pool was nice, clean, etc. The ocean looked pretty bad. (The pictures are supposed to be blue, but it looks like green and grey.)
The shuttle showed up a lot, but I think they need new ones.
The staff was GREAT! (Nice group, friendly, etc.)
May 15, 2016
Rated 1 out of 5 by Wise2016 Not worth the Resort Title
This location is definitely not where you want to spend your money if you plan on staying at a Resort. Not only do they tack on a $29 daily charge, they make you pay $10 a day to park, and then tax you on those charges. Power outages were of no concern to staff members, and you have to beg for housekeeping.
May 13, 2016