Rated 1 out of 5 by LN1970 Needs Improvement
i recommended this hotel to my family from NY on my prior stays at other SPG hotels however my mistake, the guest services dept and overall cleaniness of the hotel was horrible. We waited forever for addl towles and toilet paper. We called the service desk and given different information all the time. Their is also only one stop on the shuttle bus which is crazy for the amount of people needing buses and the shuttle buses are mostly mini vans. Only once did I see the big bus. I found garbage in the elevator which was then moved to the front of the elevator. They were in no rush to pick it up quickly. The pool area was dirty with empty cups and containers from the night before of people in the pool late.
September 3, 2014
Rated 5 out of 5 by RobinC Great front desk
Jonathan at the front desk was very accommodating. We needed to shorten our stay and he was very helpful with the SPG member services. He took care of calling them for us. He was helpful adding an extra room to our reservation also.
September 3, 2014
Rated 5 out of 5 by igtreeves Key West
The staff was friendly and professional. The room was extremely comfortable and the amenities were exceptional. The free shuttle was a great selling point. It made getting to downtown Key West simple and enjoyable.
September 2, 2014
Rated 5 out of 5 by spanky59 Great place to stay
Hotel was very nice and the staff was outstanding. Great pool and right across the street from the beach. Shuttles were great for getting down to Duval Street. Highly recommend this hotel and will definitely stay here on our next visit.
August 24, 2014
Rated 5 out of 5 by Frank211 This hotel is nice and cozy
The outstanding staff is what makes this hotel a place to visit. The restaurant features ¨Gluten Free¨meals. It has a professional staff from the Mahi Mahi to the good ole Hot dog.
The swimming pool bar has new water mist spray fans which is a must in Aug. in Key West.
If I were the manager I would clean the pool more often than once a week because all that sun block makes for a murky pool. I would also vacuum the outdoor hall way carpets more often. With all the competition around I think we need to go just a little deeper on the outdoor appearances.
Breakfast hours are served too late in the morning for business travelers. Should start at 0630.
August 24, 2014
Rated 5 out of 5 by lbfalo hotel
great place to stay. good service all around . did not like the beach, but loved the hotel and staff,
August 23, 2014
Rated 5 out of 5 by Merle Nice hotel
Nice hotel in a good place. Hotel is located not far from Downtown, has it's own parking and free shuttle to Key West Downtown. It is very convenient to left you car on the hotel parking and use shuttle to reach center of city.
Hotel has private pool and beach nearby. A lot of grass are in the sea actually but you can do snorkeling for instance.
Breakfasts are good and tasty. On the next my visit to Key West I will definitely stay here again.
August 23, 2014
Rated 5 out of 5 by Naia2628 Nice family hotel
Hotel exceeded my expectations.
Restaurant was ok but needs some some attention to detail. Waiter at dinner time was excellent, but my chicken was under cook and during breakfast our table was taken by someone else, hostess did not rush a table, no apology, table was not set with silverware or placemats.Smoothies, Popsicles at the pool were great. shuttle service was very convenient.
August 23, 2014
Rated 5 out of 5 by Bluebell411 This was a great stay
The king suite had lots of towels, one robe. and even an umbrella. The front desk was very helpful. Breakfast service was very nice. I was disappointed to see the hotel van and mini bus parked in the handicapped parking, on of them sideways. This is a poor example, if sheraton vehicle can park in disabled parking why not park there too.
August 22, 2014
Rated 2 out of 5 by AFrequentTraveler1 Needs Improvement
The staff was very courteous and helpful. The rooms were attractive and nicely appointed. However,our room had the worst box spring and mattress I have ever slept on anywhere. It must have been really old. It was like a trampoline which bounced anytime someone moved or sat on it. It needed to be replaced or was of a very poor quality. I got a very painful back ache from it. The rooms need to be better maintained. Our frig didn't work and needed to be replaced. The wet bar sink had a leaky faucet and the shower control was loose in the wall and had no "stop" to indicate where to stop turning so it shut off the water completely.
The swimming pool looked unsanitary. The water was very cloudy and there was stuff in it that floated by. You could barely see the black stripe on the bottom. My husband wouldn't go in it. He is a Certified Pool Operator and said that it looked like the filtration system was not working properly and that it needed to be backwashed. We have stayed at many hotels in this hotel group and have been to Key West several times and looked forward to staying somewhere new and chose this hotel. I don't know if we would ever return to the hotel because of the mattress and apparent poor maintenance of the facilities.
August 21, 2014
Rated 5 out of 5 by TravellingOZ short stay w/ family
The Key West Sheraton is an excellent place to stay. We enjoyed the facilities, services, complementary downtown shuttle. There is just one thing which should be fixed - we had an appartment at the back side (2nd floor) of the building complex where the air condition -even if switched off- (probably coming from the central air condition system somewhere in the building) has produced a permanent background noise which made sleeping a challenge. We've been compensated by reducing the overall amount due. When staying there I recommend to explicitly ask for a quiet room. Again - this was the only (but important) disappointing thing there ...
August 17, 2014
Rated 5 out of 5 by mickeytheonion sheraton suites Key west
a good resort which has steadily improved and is hard to beat, clean, large suites, excellent pool and restaurant
August 15, 2014
Rated 2 out of 5 by robruiz Room Cleaning
Our room bed sheet were changed with spots like blood , we realized it late at night and took them off and put them on the floor for the maid to change it the following day. The following day we called 3 times to get our room clean and inclutiting our last call round 8pm before going to dinned. We got back in our room round 02AM and our room was no clean with the bed sheet seating in the floor were we left them two days ago. Front desk agent Manyma (not sure of the speaking) was very rude she should not be in customers services. no smile, no thank you, no welcome. she was just looking how to make my stay miserable .
August 14, 2014
Rated 4 out of 5 by Mango12 Nice hotel!
Great stay - would return!
August 13, 2014
Rated 5 out of 5 by RockRoll Comfortable and good shuttle into Key West
They are continuing to maintain with fresh paint. I also observed the grounds crew trimming trees. The common area was always clean and well maintained.
August 8, 2014
Rated 4 out of 5 by Rick999 Good Hotel
The hotel is a good hotel. The staff is very friendly and it provides a great way to have a beach across the street and a ride downtown on free shuttle. The hotel common area carpet could be updated. The rooms were very comfortable and relaxing.
August 7, 2014
Rated 5 out of 5 by mcf872 Great stay
Staff and hotel were great!
August 6, 2014
Rated 5 out of 5 by jankay Gorgeous Hotel
Hotel was amazing. Pool was nice. Beach was gorgeous. Shuttle service didn't always follow the schedule. However, it was convenient to get to downtown. The concierge service was very unhelpful. Most times, they were not at the desk or not answering the phones. They were not helpful with any request made of them. They were not knowledgable about the surrounding area and activities.
August 5, 2014
Rated 1 out of 5 by CALOZET THIS HOTEL doesn't respect the customers !!
No respect for the client.
Door of the room malfunction - maintenance can't repair even after 2 attempts - the room is not clean at 5 PM and no possibility to stay in.
The new Director prefer throw the client out.
Still waiting the repayement of the night lost.
The worst experience of my 12 trips in US. (more than 200 nights)
August 4, 2014
Rated 5 out of 5 by Fresco24 First time visit to the Sheraton
My first to Key West and staying at this hotel. It was great. Ideally enjoyed sitting outdoors at the bar overlooking the pool. Wished the bar and pool stayed open later though. Despite that it was an enjoyable stay.
August 3, 2014
Rated 4 out of 5 by Buster29 July Stay
We have stayed at this Sheraton at the end of July, every year for the last 6 years. We have been visiting Key West since 1994, and this facility offers the best of both worlds. Quiet, accommodating (even for our dogs), and still close enough to downtown to make it convenient. Plus - the sunrise over the ocean is worth the visit.
July 30, 2014
Rated 4 out of 5 by D4141 Great food
Probably the best food that I have ever had at a Sheraton. Even better than some Westin's that I have stayed at.
July 29, 2014
Rated 5 out of 5 by Czarina2083 Nice hotel, located right across the street from the beach
The room and bathroom were nicely updated. Although the pool was a bit small, those who love the water can venture off across the street to the beach. The only negative thing I can say is that I arrived Tuesday night and stayed until Thursday afternoon (got a late check out with my SPG gold membership) and house keeping didn't come to clean on Wednesday at all. All I wanted were clean towels! Oh and by the way, you better get back to the hotel early cause there's no parking in the lot if you get back to the hotel after 11 pm ( think they are renovating cause there's a bunch of metal containers taking up a bunch of parking spaces.)
July 25, 2014
Rated 3 out of 5 by PaddyMac Could be better for the money
Check-in documents tell you to visit concierge for coupons that they are out of.
The elevator is out of order so you need to lug your stuff to the room. The ice machine can't make enough ice EVER. Light bulbs that are out in your room go un-noticed and are not replaced. The shuttle to downtown is very good (albeit sometimes too scenic in its length depending on the driver). Front desk staff seemed pretty ambivalent as to a real caring attitude . . .
just a job. I probably would not stay here again given all of the other options in Key West for nearly $300 per night.
July 22, 2014
Rated 5 out of 5 by Bucho711 Spacious and great service
Huge and comfortable rooms, lovely pool with live music, ideal location near airport, super-helpful staff, and good recognition of SPG Gold status. Highly recommend.
July 22, 2014
Rated 5 out of 5 by Haasinator Great hotel for family - great location
Family stayed for 3 nights. Staff was friendly overly helpful. Hotel restaurant was delicious and a must do breakfast. Room was large and comfortable. great fitness center and pool. Free shuttle to downtown
July 17, 2014
Rated 4 out of 5 by rtatwk Great location and staff
Beautiful grounds with parking and a very attentive staff. Had a few minor issues in the room with a drippy faucet at the kitchenette and the TV in the living room portion. Could not get channels to change. No big deal since I only watched TV a little in bed before sleep.
July 15, 2014
Rated 4 out of 5 by Eric968 House keeping
This is the first family vacation I planned is summer, we choose Sheraton because is right on the beach. When we firs check in our room, I think it was newly renovated as it smelled terrible. I have to open windows immediately, call house keeping but no help at all. We spend three nights in this hotel, I would like to say over all is wonderful unfortunately house keeping keep disappoint me. No show for cleaning my room after I call for room cleaning, excuse was I had my not to disturb hanged on my door earlier.. Other than that, staff were wonderful and we had good time.
July 15, 2014
Rated 5 out of 5 by Pris25 Happy with hotel!
First time to Key West and wasn't sure of a suite, but wanted balcony with ocean view. We were pleasantly surprised how beautiful the room was (like a small apartment) and the comfortable bed! When we checked in there were these awesome cookies (macademia nut & white chocolate....very nice!). However, I was disappointed there was soda with lime and not cold water. The public beach across the street was convenient and nice to walk on; but, there was too much seaweed that smelled (not sure why it was not cleaned up), so we went into the pool instead, which was great!!
July 14, 2014
Rated 5 out of 5 by Jee9002 Great stay!
We had a great stay for 5 nights. Concierge Max booked several great outings for us which we really enjoyed. Breakfast buffet was good as were the accommodations. Beach is a bit inconvenient to get to and the pool is on the small side. We enjoyed poolside yoga in the morning and we felt the shuttle service was invaluable. Sometimes more passengers than seats available but the drivers were good about having additional vans go to Duval street if needed. Drivers had great suggestions about restaurants, attractions and were very friendly. I would recommend this hotel and would stay again if I return to Key West.
July 13, 2014