Rated 3 out of 5 by Manju Staff needs proper training
Room was not ready at guaranteed time. Staff didn't seem concerned. Front desk staff could not answer simple questions. On Tuesday, during rainstorm, I slipped and fell on wet rug on the covered walkway, I reported the incident to the staff and they acted as if it didn't matter. I wasn't even asked if I had gotten hurt. I asked to speak to the general manager and he only spoke to the clerk and whispered something in his ear. I asked that this incident be reported but I'm sure it was not done. The staff is horrible and should be given sensitivity training by Human Resource. This was my 2nd trip to this hotel but I will never stay there again.
June 22, 2012
Rated 4 out of 5 by CCCC12 Good location for a family beach vacation
Although the beach is across a very busy street, this is a good SPG location on Key West if you're hoping to stay close to the beach. The pool was nice. It would have been better had the whirlpool not be under construction. The restaurant is very clean and with a good set of patio seating by the pool. The staff was very nice.
November 13, 2014
Rated 5 out of 5 by HappyGroom Perfect Wedding
We had our wedding here a month ago and everything was perfect. The staff was so helpful and friendly we couldn't of asked for anything better. Kasey did a great job by meeting and exceeding our expectations and the 2 weeks we were in Key West were perfect because of our stay. We plan on making a return trip next year just because of how happy we were and how great everyone was to us. We still talk about how friendly people were and how we wish we were still at the Sheraton. Thank you for all you did for our stay.
November 9, 2014
Rated 5 out of 5 by ND81 Can't Wait to Come Back!
Key West is a great place to visit. Staying at the Sheraton only helped make our vacation better. Great room, great location and great staff! The shuttle was so convenient and the drivers so helpful. And on top of that, the beach is across the street and the pool is so peaceful and relaxing.
November 9, 2014
Rated 5 out of 5 by RoadTrip2012 Very relaxing & comfortable
This was the 3rd of 4 Starwood hotels we stayed at on our month long roadtrip and it was, by far, our favourite. Initially, we thought we might regret not being within walking distance of Duval, but that turned out to be a positive. The complimentary shuttle service was very convenient and made Duval Street accessible without being in the middle of the chaos 24/7. Munisa at check-in was efficient and made sure we had all the info we needed to navigate the hotel and the area. The best surprise for us, was that the beach and boardwalk were right across the road. What a great way to start the day. Our room was wonderful...spacious, spotless and well stocked and Iliana kept it that way during our stay. Unfortunately we were only there for 2 nights. Next time we will stay longer.
March 4, 2012
Rated 5 out of 5 by Czarina2083 Nice hotel, located right across the street from the beach
The room and bathroom were nicely updated. Although the pool was a bit small, those who love the water can venture off across the street to the beach. The only negative thing I can say is that I arrived Tuesday night and stayed until Thursday afternoon (got a late check out with my SPG gold membership) and house keeping didn't come to clean on Wednesday at all. All I wanted were clean towels! Oh and by the way, you better get back to the hotel early cause there's no parking in the lot if you get back to the hotel after 11 pm ( think they are renovating cause there's a bunch of metal containers taking up a bunch of parking spaces.)
July 25, 2014
Rated 2 out of 5 by Bummed2014 What a difference a year made.
I stayed there about the same time last year and loved it. This year there was fresh blood tracked into the vending/ice room and elevator when we arrived and was still there 5 days later when we checked out. The room had ants and evidently two people have to share 2 rolls of toilet paper for 5 days. Good thing they do stock the bathroom with a box of Kleenex. The front desk was always friendly and helpful but beer may as well have been sold in vending machines for the service and attention that you got at the poolside bar. On checkout day, housekeeping banged on our door TWICE before 9:30 AM to see when we were leaving! Honestly, I cant say that I will ever stay here again. Sorry.
September 9, 2014
Rated 5 out of 5 by CTgal Quality Stay, Great Location
Access to the beach is what made this hotel stand out for us. Simply grab your stuff and walk across the street to a great beach with all water activities right there. Hotel pool/hot tub was a perfect end to the day. The suite facilities were great for our adult family of five. We used two rooms so everyone had sleeping space; however, the pull outs are not nearly as comfortable as the bed.
January 26, 2012