Rated 1 out of 5 by Crys62 Ants and worms
This was my first stay at the Sheraton Suites in Key West. While the room and bathroom were spacious, the first night we discovered ants all over the kitchen area. The staff came and sprayed, but the next day they were still there, and we requested a room change. Because we had to leave early in the day, management promised that they would gather our luggage and have us moved in a few hours. When we returned after 7 hours, we were told that no other rooms were available. After demanding a room, they finally moved us, but the next morning, there was a worm in our bathroom. Also service in the restaurant was slow and unattentive to guests. I would never recommend this hotel.
November 14, 2013
Rated 5 out of 5 by Bluebell411 This was a great stay
The king suite had lots of towels, one robe. and even an umbrella. The front desk was very helpful. Breakfast service was very nice. I was disappointed to see the hotel van and mini bus parked in the handicapped parking, on of them sideways. This is a poor example, if sheraton vehicle can park in disabled parking why not park there too.
August 22, 2014
Rated 5 out of 5 by spanky59 Great place to stay
Hotel was very nice and the staff was outstanding. Great pool and right across the street from the beach. Shuttles were great for getting down to Duval Street. Highly recommend this hotel and will definitely stay here on our next visit.
August 24, 2014
Rated 5 out of 5 by Snowlovers Nice hotel
In my opinion, this hotel is conveniently located. It is right across the street from the beach and out of the busy/noisy Duval Street area which is nice for someone who doesn't do the nightlife scene. Food is mediocre and a bit pricey, but the upside is you can order room service or eat downstairs for the exact same price. We like the layout of the room and bathroom. The comfort of the bed was something to be desired- felt like I was sleeping on plywood. But I loved the comfort of the pillows- if only the bed was the same.
December 8, 2013
Rated 5 out of 5 by TravelingMan Spring Break with the Family on SPG points..
I used my SPG points for a 5 night stay at this terrific hotel. My wife and two high school boys fit well enough into the room. Pool was fun, food was good as was the bar. Concierge was a terrific help for deep sea fishing, restaurants and a spa day for my wife as I fished with the boys. We'll be back, make sure you at least grab a meal at Lattitudes (Westin restaurant on Sunset Key). Unreal meal and more spectacular views..
April 16, 2012
Rated 5 out of 5 by Gorfman Spacious suites, so pleasant
What an extremely pleasant and relaxing stay. This location is nice if you want to be in Key West, but not right in the craziness -- yet close enough for a quick ride over to Duval Street.
Suites are so nice to have a living room and dining area when we spent 5 nights here. Very comfortable rooms, my daughter slept on the chaise lounger all week rather than a bed because it was so comfortable!
April 2, 2012
Rated 5 out of 5 by lbfalo hotel
great place to stay. good service all around . did not like the beach, but loved the hotel and staff,
August 23, 2014
Rated 3 out of 5 by bruce101 Not Quite What It Looks Like
So you know...The photo shows a beautiful beach. While there is a nice beach across the street from the hotel, it is not private. It has no amenities from the hotel. You have to pay to rent a chair or umbrella from some rental place. There is no food or beverage service. And because it's a public beach there is no alcohol allowed on it. And since we were there during March, there must have been at least 2000 "spring breakers" partying on the beach. And a squadron of police camped out to keep the peace.
So if you are looking for a tropical "beach resort " in Key West, this is NOT it.
However, the rooms are huge suites, new and nicely done. Staff seemed accommodating. Hotel also has a pool that is nowhere near the beach and enclosed on all four sides by the hotel so you could be in Kansas City for all you know.
Hotel is also removed from the center of town so not really walking distance but they do have bikes if you want to go that route. For some all this may be fine, but just thought you should know.
March 15, 2014
Rated 3 out of 5 by SoFLTraveler Location Great / Service Average
Location was great, but for price paid, expected better attention to detail. The front desk was out of coffee, the morning after July 4th ... in Key West, really? Housekeeping was training someone new & shouting instruction outside my door, early in the AM. They were also vacuuming the hallway outside my door, early in the AM. I suspect because the water spout to rinse the beach sand off your feet wasn't working. While the staff was very friendly, management needs to step up & pay closer attention to ensure these things are planned better, especially surrounding a Holiday.
July 7, 2013
Rated 5 out of 5 by nosocks53 Outstanding inside and outside
The staff, especially the front desk with Jonathan, presented a warm and welcoming atmosphere. They are personal and professional. The ambiance, service, food, location to the beach and morning sunrise are wonder-filled.
March 25, 2014
Rated 5 out of 5 by Ckobryn Only place we'll ever stay in Key West!
Anyone going to Key West, I highly recommend the Sheraton. Everything about our stay was excellant. We had a room with a balcony overlooking the ocean. The room consisted of a kitchenette with refrigerator, microwave, coffee maker and dining table, a living room, really nice bathroom (we loved the shower), and a super nice bedroom that could be closed off from the other rooms. The bed and bedding was super comfortable. The view and the landscaping was awesome as was the pool. And they had the most amazing room service food menu ever. It is very well worth the money!
July 12, 2012
Rated 4 out of 5 by MidMichigan Do not book this hotel through their reservation department
Had we booked on line we would have saved $1,158.64 for two identical rooms for the same week. We were in a pre-paid situation. The hotel could not make any changes to the rate but told us we could receive relief from Starwood/SPG. SPG customer service tried to change the rate, but said ultimately the hotel management would have to do so. Many phone calls were made all assuring us some would be contacting us. At no time did anyone return a phone call or email. Beyond that, the staff was pleasant, location is great for Smathers Beach, appears they are updating rooms.
February 24, 2013
Rated 5 out of 5 by Kwluver Beautiful room
We only stayed one night but loved the suite. The rooms were large and well appointed. Bathroom was also large with a separate toilet room. Huge shower! Convenient free shuttle to Old Town and airport.
December 6, 2013
Rated 1 out of 5 by CALOZET THIS HOTEL doesn't respect the customers !!
No respect for the client.
Door of the room malfunction - maintenance can't repair even after 2 attempts - the room is not clean at 5 PM and no possibility to stay in.
The new Director prefer throw the client out.
Still waiting the repayement of the night lost.
The worst experience of my 12 trips in US. (more than 200 nights)
August 4, 2014
Rated 3 out of 5 by AndyK Getting a little better
Thanks for replacing the room refrigerators, now just please remove the cabinet door in front of it. The door when closed just makes the refrigerator warm and it is quit difficult to get into the refrigerator with the cabinet door in the way.
Next you might want to work on your wifi, low signal strength and frequent disconnects don't do much to make guests happy. I could have done better with my smart phone. If you don't want to fix the wifi, at least fire your painter. Did you know that some of the wifi antennas had paint on them? Wonder where that signal strength went? Did you know that two of the common pigments in paint are “white lead” and “titanium white”. Metallic pigments don't do a thing for electronic signals.
April 15, 2013
Rated 4 out of 5 by TTT79 Nice hotel with limited number of ocean front room
This is a nice hotel in a good location. Beach is just across the street. Keep in mind that this hotel does not have a private beach and the hotel has a limited number of ocean front rooms. We redeemed our room using a hefty amount of spg points but still did not get an ocean front room.
Nice and Friendly staff with shuttle bus to a location closed to Duval St. I would stay here again if they would offer me an ocean front room. Without offered an ocean front room, all I can say is "This hotel is a good place to spend the night after all long fun day in Key West".
May 22, 2013
Rated 4 out of 5 by Rick999 Good Hotel
The hotel is a good hotel. The staff is very friendly and it provides a great way to have a beach across the street and a ride downtown on free shuttle. The hotel common area carpet could be updated. The rooms were very comfortable and relaxing.
August 7, 2014
Rated 4 out of 5 by PlummerLady The rooms are very clean and comfortable
I have stayed at this hotel for the past 4 years in September. The rooms are very clean, comfortable and all around inviting. They are all suites, which the only thing missing was a microwave, but that didn't make or break my stay. The employees were friendly and helpful. I have recommended this hotel to a few friends that have showed interest in vacationing at Key West. I love the location because it is away from all the Duvall happenings so when it is time for bed there is no extra noise to contend to yet it is close to the beach and many other activities.
September 19, 2012
Rated 4 out of 5 by Mango12 Nice hotel!
Great stay - would return!
August 13, 2014
Rated 1 out of 5 by Jgy52 Disappointing
The television in the bedroom did not work. The wifi was intermittent at best. The workout facility was weak. Having to ride a van in and out of town was the biggest reason we checked out 2 days into our week vacation. It was inconvenient and very time consuming. Also getting a cab from this hotel took forever. We waited an hour, missed our dinner reservations.
When I checked out the young lady asked if I had called down to mention the tv and wifi issues. I told her that when I'm paying over $300 per night I shouldn't have these issues. We moved into town.
January 15, 2014
Rated 4 out of 5 by Buster29 July Stay
We have stayed at this Sheraton at the end of July, every year for the last 6 years. We have been visiting Key West since 1994, and this facility offers the best of both worlds. Quiet, accommodating (even for our dogs), and still close enough to downtown to make it convenient. Plus - the sunrise over the ocean is worth the visit.
July 30, 2014
Rated 4 out of 5 by mailloux one service needs improvement
During our 5 night stay, we chose the Eco service for our room. That was to supply clean towels and coffee for our room each day. Not one day did we have that service. Each day we would have to contact front desk sometimes late at night to say we need clean towels. One day it took 3 request to get them. The last day we did'nt get them at all. I do have to say though, the staff is very friendly, and the shuttle service is great. Very personable drivers. I liked the location and the hotel, but better communication needs to be done with housekeeping staff.
November 2, 2012
Rated 5 out of 5 by Caroljo Everything and More
We had no idea what to expect since we are used to Starwood Resorts. This hotel came close to our resort experiences! Hotel staff was so helpful in planning activities and making arrangements for us. (Dinner reservations/recommendations, trolly tour, bicycle rentals, etc.) The free shuttle to downtown was a great convenience as well. Our room was completely comfortable, spacious and clean.
Yes, the location is away from the excitement of Duvall Street, but for us that meant peace and quiet with a great beach across the street. I would stay there again!
May 15, 2013
Rated 3 out of 5 by TiffSC This hotel needs some TLC.
I found the hotel to be not-so-great. The rooms smelled like cigarettes (switched to 2 different rooms, same outcome), not many have balconies, feels like being in a motel somewhat. The bathrooms are very nice . . . . yet overall I was not happy with the room. This is a pet-friendly hotel, so we had to deal with a barking dog during our nap times during the day and a whining dog during the early morning hours. The walls are thin, so you can hear others talking/walking/watching TV in the neighboring rooms. The pool, although small, is very nice though!
July 10, 2012
Rated 4 out of 5 by Slapshot Strategically placed. Responsive staff!
It was our first time in Key West and it was only a 2 night stay. The staff greeted us promptly, check in was efficient, smooth and professional. We next went to the concierge for dinner suggestions. We elected to follow her suggestions both evenings and both occasions were very, very good. We also had the concierge book a trolley tour which also went off without delay. The Sheraton shuttle was also used to get us to the center of town. Another great Sheraton stay!
July 4, 2014
Rated 2 out of 5 by tom5702 My stay in Key West
The hotel was ok not worth $200 a night. They left a $4.00 bottle of water on a shelf, which my daughter drank as she is only 7 years old and didn't realize it wasn't free. I think you need to remove those bottles and make them available only if the customer wants bottled water. There was a 1/2" gap under the door so anything could have crawled into the room. It was a Friday night and the dining room closed at 9 pm which is ridiculous as after all it was Friday night. I won't ever stay at this hotel again and would tell anyone else the same thing.
August 6, 2013
Rated 5 out of 5 by Manju Fotis fantastic manager
We stayed at the Sheraton and got married across the street on the beach at sunset, from the time we arrived at the hotel Fotis took care on us and made sure our stay was perfect, right down to the pretty towel swans and flowers.Just cant say enough about Fotis and the whole staff at the Sheraton,our wedding was on Aug.9, so if you're looking to stay at a great hotel in Key West for your wedding, honeymoon or just a vacation this is the place to stay, thanks again to everyone there for taking great care on us, Mr &Mrs Schultz Chicago, Illinois
August 17, 2012
Rated 4 out of 5 by EDLIU43 Went on my honeymoon
My wife and I stayed at the Sheraton Suites in Key West, FL. Overall, we were both greatly pleased. It's always one thing to see the photos online through a travel website, but to actually enter the room and have your expectations exceeded was great; especially after a long day of flying/traveling. The room was relaxing, nicely decorated, contemporary furnished, wonderful bathroom with touches of granite. The hotel staff went beyond my expectations in regards to concierge service and facilitating the needs during my stay while at the hotel.
May 28, 2012
Rated 5 out of 5 by MFD1412 The Sheraton Key West is our hotel of choice while in Key West!
This is our third time using this hotel and we will be staying there twice more later on this year. As an SPG member, I appreciate the SPG rewards for free nights and the Starhot rates we receive. The room is always comfortable and exceptionally clean. When we arrive, all transportation to and from the city by their shuttle is such a nice feature to have. The staff is always very nice and helpful. The concierge is extremely helpful in getting us scooters and other items such as tours and discounts to some of our favorite places. Overall, we love this Sheraton and will always make this our hotel of choice when staying in Key West. Many nice memories with family were made here, and we have had nothing but enjoyment. Thank you guys for always caring.
August 19, 2012
Rated 5 out of 5 by mcf872 Great stay
Staff and hotel were great!
August 6, 2014