Rated 4 out of 5 by FloridaTravelAgent Great stay ... so much better than before~
This was my 4th stay at the Sheraton Suites. I stay here to check it out for clients... and I enjoy the rooms. The free shuttle to downtown Key West is very convenient. Yet... in the years past, the staff was rude, not helpful in any way, and just the whole feel at the hotel was that no one was happy. This time, my husband and I both thought there must be a new manager. The front desk was awesome... very professional... a complete 180 turn around from the last visits. Rooms were clean and all of our needs were met. Perfect!
June 27, 2012
Rated 4 out of 5 by KH25 Top Favorite
We enjoyed our stay and will definitely be back. Room was super comfortable and clean. Staff was friendly, professional and international. Concierge was very helpful with local attractions. Pool is nice, hot tub was a bit dirty. Hotel shuttle is great and convenient. Smathers Beach could be cleaned on a daily basis, a lot of smelly seaweed present! Overall a relaxing hotel in a great location!
June 25, 2012
Rated 3 out of 5 by FloridaSunshine12 Attitude adjustment required
Room was not ready at promised time (4 pm) and staff was unapologetic.
I have stayed at many fine SPG properties and have almost always experienced very high level of service and quality.
Perhaps the wonderful sunny ocean side Key West location allows this property to have lower standards because they know people will be staying no matter what attitude is displayed.
June 23, 2012
Rated 5 out of 5 by Brown12 Very clean room
This is a very nice hotel. The rooms were very clean, very spacious and oh the work out facility was GREAT! I do think the couch in the room we stayed in was a little worn....and that happens when your in a popular vacation spot, but it should be replaced. Otherwise, everything was GREAT! I worked in the hotel industry for 8 years and cleanliness is VERY important to me. I know what to look for. The room was clean!
June 23, 2012
Rated 3 out of 5 by Manju Staff needs proper training
Room was not ready at guaranteed time. Staff didn't seem concerned. Front desk staff could not answer simple questions. On Tuesday, during rainstorm, I slipped and fell on wet rug on the covered walkway, I reported the incident to the staff and they acted as if it didn't matter. I wasn't even asked if I had gotten hurt. I asked to speak to the general manager and he only spoke to the clerk and whispered something in his ear. I asked that this incident be reported but I'm sure it was not done. The staff is horrible and should be given sensitivity training by Human Resource. This was my 2nd trip to this hotel but I will never stay there again.
June 22, 2012
Rated 5 out of 5 by SLAW105 Perfect Location
The rooms where very clean and comfortable. The pool was great and the poolside bar is a big plus. The only issue I have is that there is a funny odor when you enter the front door to the lobby. Smathers Beach which is across the street also has a fowl odor to it and is loaded with seaweed. The location is great and the shuttle service is a big plus. Mr. Ed was very informative and helpful and is a major asset to this hotel.
June 21, 2012
Rated 5 out of 5 by WTB58 Great job, great place to stay
The rooms were clean and well maintained, food/service at the hotel were top notch and priced fairly.
June 19, 2012
Rated 5 out of 5 by Craiger Excellent Sheraton
I have stayed in many Sheraton hotels and this was among the best ones. The resort was clean and the location was great. The pool was the best part of the resort since we have young children. If you want to go to the beach, I would highly recommend taking a trip up to Bahia Honda State Park (MM 37) vs. the beach here (which had lots of seaweed on it).
June 12, 2012
Rated 3 out of 5 by Gallo29 Public hotel area s not clean(ed)
I am not a regular reviewer, but for a +200 dollar a night hotel bill a hotel needs to meet expectations. But first the good things:
-room, very spacious and clean
-parking available directly on the property
However, the shared area s of the hotel s do not seem to be cleaned regularly. Two examples. We arrived tuesday morning, i took the elevator where someone had spilled some liquid and a stirring stick from a cup of tea was lying wet on the elevator floor. In the outside corridors connecting the rooms, which have carpet ( so they can be easily vacuum cleaned daily one would think), there was a bunch of blond long hairs. Today we are two days later, all this stuff is still lying there....can only mean plenty of staff walked by, but no ne bothered to clean it or pick it up. In general. Corridors look dirty, in full contrast to the clean rooms.
The hotel has all similar rooms, all are fully equal, but some have an aditional balcony. As an SPG gold member i asked for an upgrade to a room with a balcony. This are the various answers i got to my request.
initial answer: sorry sir, we have no such rooms available anymore.
Second version ( after i complained ) : oh yes, you are right, there are some, but you have to pay 20 usd extra per night for those.
Third answer ( after i indicated again i was a gold member, and that in principle, if a room was available, spg would offer the upgrade for free) : ah yes sir, i can offer it complimentary in that case...
Honestly, i find it unaceptable that a guest needs to explain the SPG benefits to the hotel staff, and that they first lie to you, then try to get more money from an upgrade you would normally be entitled to, and only after an argument then offer it to you...i would therefor not recommend this to SPG members....
June 7, 2012
Rated 4 out of 5 by LoveKeyWest Great Suite Hotel Away From The Downtown Madness
The room, pool, fitness center, and shuttle service/drivers were all great. The room was always cleaned well with the exception of the bathroom rug. Most of the time there was NO rug at all. Had to use bath towels to stand on. There should be a rug by the sink and outside of the shower!
We rented bikes and were sorry we did. The bikes are old, dirty, and the tires needed more air. When we went to get our bikes in the mornings they were totally blocked by guests scooters. I had to lift up both of our bikes over the scooters to get them out! A special location such as out back needs to be setup for scooters and the use of this location strictly enforced!!! We mentioned this to the Concierge who could have cared less.
Twice we called Guest Services and asked them to arrange a cab for us. Both times when we arrived at the Front Desk the cabs had not been called.
The Sheraton Suites is great overall and would be EXCEPTIONAL if they addressed these issues.
June 3, 2012
Rated 5 out of 5 by Verified Reviewer Loved this hotel!
This hotel was very nice. It was across the street from the beach. The staff was very helpful, they helped us set up dinner reservations and gave us advice on what to do. The suite was fanatastic. We will be back.
June 1, 2012
Rated 4 out of 5 by EDLIU43 Went on my honeymoon
My wife and I stayed at the Sheraton Suites in Key West, FL. Overall, we were both greatly pleased. It's always one thing to see the photos online through a travel website, but to actually enter the room and have your expectations exceeded was great; especially after a long day of flying/traveling. The room was relaxing, nicely decorated, contemporary furnished, wonderful bathroom with touches of granite. The hotel staff went beyond my expectations in regards to concierge service and facilitating the needs during my stay while at the hotel.
May 28, 2012
Rated 5 out of 5 by Traveler17 Great Suite
Would highly recommend our room with deck overlooking the pool. Very clean, food was good, staff was friendly. Wish we could have stayed longer.
May 24, 2012
Rated 3 out of 5 by Timeoff Water and fire alarm suprises
Without any notice, the water was disconnected one evening and went well into the early morning hours. We never received any communication after the inconvenience. Although seemingly out of management's control, the fire alarm sounded around 4am with people exiting the hotel quickly. No communication was sent to guests for the inconvenience. Location was oceanfront, but food options are limited to the hotel, unless one uses shuttle, taxi or rent car. Too constrained.
May 23, 2012
Rated 5 out of 5 by ronton great newly renovated rooms
Rooms were great, staff was great, pool was good. Location is a bit out of downtown but fine if you have a car. Only slight beef was as platinum members we ended up with one of the few rooms without a balcony, but other than that everything was great.
May 20, 2012
Rated 5 out of 5 by Fishiepoo First stay
This was the first time I have stayed at a sheriton Hotel and I am sold on them. Everything about the hotel the room the service everything was very very nice.
May 9, 2012
Rated 4 out of 5 by gasgurl55 This hotel has it all
Our second time to Key West Sheraton Inn & Suites. We were very pleased with the accomodations, room w/balcony overlooking the pool.
Shuttle sevice to downtown and Smathers beach is such a plus.
May 1, 2012
Rated 5 out of 5 by heidi65 Overall perfect vacation
We have never been as pleased with everything as much as we were here! The staff was great the hotel was great and very clean. We were treated like family and were remembered when we came through the lobby. Key West in general is just a great vacation and the Sheraton has the best location. The shuttle service is a great plus, and yes Mr. Ed is a sweetie. Make your next vacation at the Sheraton in Key West. You won't be dissapointed!
April 28, 2012
Rated 4 out of 5 by Mike01746 Great spot when traveling with family
Spent 5 nights (4/15-4/20) and loved it!
Rooms are fantastic, suites are very comfortable and clean. As always, staff was friendly, knowledgeable and courteous. Shuttle to Downtown was easy and when full they ran another. Enjoy Key West without the hassles and noises of downtown (unless you want it!). Kids loved pool and grounds are well kept and very lovely.
April 24, 2012
Rated 5 out of 5 by TravelingMan Spring Break with the Family on SPG points..
I used my SPG points for a 5 night stay at this terrific hotel. My wife and two high school boys fit well enough into the room. Pool was fun, food was good as was the bar. Concierge was a terrific help for deep sea fishing, restaurants and a spa day for my wife as I fished with the boys. We'll be back, make sure you at least grab a meal at Lattitudes (Westin restaurant on Sunset Key). Unreal meal and more spectacular views..
April 16, 2012
Rated 2 out of 5 by jt2012 Great location but the rest
Hotel is located across the street from Smathers Beach and a short drive downtown. There is a hotel shuttle service to downtown but space is limited...you need to reserve early in the day specially for a return trip. The hotel has a small decent fitness facility and laundry facility.
Pool is very small considering the amount of people it has to serve. Landscaping is minimal and offers no shade for parked vehicles baking in the sun.
The room located on the first floor was adequate in size but very little natural light as the window is covered by landscaping. The window shutters in the sitting area was broken...each shutter had to be manipulated to open and close. The sectional sofa/bed was stained and dirty. The refrigerator was clean but had a strange odor which I informed front desk and took two days to be taken care of. On the first morning, I wanted coffee but soon found out coffee maker is broken, I went to call front desk but could not do that either as both phones in the room were not working. I ended up using my cell phone to call front desk. Front desk promptly got me another coffee maker and was told a technnician would be sent to look at the phones. Not sure if the phones were ever fixed as I did not use them again.
I wish I had more positive things to say but unfortunately it is not happening.
I expected more out of a Sheraton hotel considering its reputation and the amount of money I shelled out to stay.
I hope that my stay and experience is an isolated incident and not the norm. Based on my experience I definitely would not return to this location.
April 9, 2012
Rated 5 out of 5 by SpringBreak2012 Spring Break Get Away
Our family of 5 comfortably fit in the double queen w/ pull out room. The balcony overlooking the pool was a nice touch. We enjoyed the pool and tiki bar and the proximity of Smathers Beach across the street. Mr Ed, the shuttle bus driver, was extremely helpful and courteous--now I know why all the other reviews specifically mention him. The workout facilities were a nice addition, although there were ample places to run along the shoreline. Concierge Petie was very helpful; bicycle rentals were very easy. Hope to return!
April 9, 2012
Rated 3 out of 5 by bailcam13 Decent hotel with a few issues
Rooms are clean and everything was in good shape. The pool was very refreshing and well maintained. The concierge was very helpful and I definitely recommend using them to book trips. If you want to save a few bucks you can go find the same things to do a little cheaper but the concierge makes it very convenient.
- Free Shuttle Service: tried to use this 3 times and each time the shuttle was booked up. This is ridiculous because I even went 6 hours prior to needing the shuttle to reserve it and it was booked. The shuttle I believe runs about every 15 minutes so the hotel should set-up a location where you get in line and it is first come first serve. If this can't be done then it should be advertised as shuttle service by reservations.
- The restaurant (Coral Crab Cafe) has SLOW service. We attempted to eat there twice sitting outside on the deck. The first time the bartender told us to have a seat and someone would be right with us. 20 minutes later I went and got someone (this was at 5:30pm). Once we got a waitress the service was great and the burgers were actually really good. A couple days later we tried the same thing. No one bothered to come to our table and I even walked around inside trying to get a waitress/waiter's attention so they knew we were outside, no one was around. We ended up leaving.
- Pool Bar: the bartenders are very unpleasant and not very friendly. Not sure why but we experienced this 3 different times.
April 8, 2012
Rated 5 out of 5 by Hummer Great Hotel
What a beautiful hotel right across from Smathers beach. Staff are the greatest and even sent another shuttle bus down to pick us up after touting Ernest Hemminway's house. My daughter at first sight of our suite stated, "I think I died and went to heaven". Great Sheraton style and first class place as always!!!!
April 3, 2012
Rated 5 out of 5 by Gorfman Spacious suites, so pleasant
What an extremely pleasant and relaxing stay. This location is nice if you want to be in Key West, but not right in the craziness -- yet close enough for a quick ride over to Duval Street.
Suites are so nice to have a living room and dining area when we spent 5 nights here. Very comfortable rooms, my daughter slept on the chaise lounger all week rather than a bed because it was so comfortable!
April 2, 2012
Rated 4 out of 5 by Debbiedoo loved location
My husband and I just returned from a short stay in Key West while touring south Florida. We were very happy with our choice of hotel. The room was very well designed and offered lots of storage. Concierge, and check-in folks were great. We were granted an early check-in and late check-out that really helped extend our time. We especially enjoyed breakfast by the pool, bike rental, easy shuttle to downtown at night. Only negative was the fact that many rooms (including ours) had no view or balcony.
April 1, 2012
Rated 4 out of 5 by cindy0518 Hotel on beach
One of the few hotels in KW right on the beach which is lovely. Huge rooms, very comfortable. The only downside to staying here is that there are no other restaurants within walking distance and it is too far to walk to town. We had planned on using the shuttle they provide to the center of town but it turns out that it only takes 12 people an hour and the hotel has lots more people than that so it is virtually impossible to get a shuttle. The upside is you can share a cab with the dozens of other upset guests. You really either need a car or plan on lots of cabs.
March 26, 2012
Rated 5 out of 5 by Betsy30 Delightful Stay, Wonderful Time
We just left a nice 5 day stay at the Sheraton Key West. What a lovely hotel with plenty of room for a family of 5. The room had two double beds and a nice pull out sectional that fit us well. Really loved having the mini fridge in the room for drinks and snacks. The grounds are beautiful and my kids loved chasing lizards around the grounds. The staff was very nice. One day they even brought popsicles out to all the kids (and adults) at the pool. Speaking of the pool. What a great place for our three kids to swim while we could catch the basketball scores and have a nice cocktail poolside. The concierge had a long list of recommended activities and restaurants that we took use of. The hotel is on the beach and the Hawaiian ice truck across the street is not to be missed. We were glad we had our car to go to the main part of the city in the evenings. We found parking very easy and the two times we paid was cheap. I think trying to use the shuttle with 5 people would have been hard. We all had a blast - my kids are 3, 7, and 9 and they LOVED Key West. The hotel was a great place for us. Would highly recommend this trip and this hotel. It was perfect for our family.
March 23, 2012
Rated 4 out of 5 by JCROD55 ALL GOOD EXCEPT BREAKFAST
EVERYTHING WAS GREAT, MY ONLY COMPLIANT WOULD BE THAT ON BOTH OCCASIONS THAT I HAD BREAKFAST AT THE RESTUARANT THE SERVICE WAS POOR, I HAD TO GET MY OWN SILVERWARE, TOOK FOR EVER TO GET A WAITER, HENCE WE PROCEEDED WITH THE BUFFET BOTH TIMES DUE THE THE TIME THEY TOOK. ONE DAY I FINISHED MY BREAKFAST AND THEN THEY CAME AND ASKED IF WE WNATED COFFEE OR JUICE. FUNNY THING IS THAT I HAD DINNER AT THE SAME PLACE AND THE SERVICE WAS STELLAR., I THINK YOU NEED TO SPEAK TO YOUR MORINING MANANGE BECUASE THE SERIVCE WAS SUDPAR ON BOTH BREAKFAST OCCASSION.
March 20, 2012
Rated 5 out of 5 by Annette55 Perfect Key West Location
The Sheraton Key West was the perfection location for a relaxing and spacious resort. The suites are amazing and comfortable. The staff was very attentive, the food was outstanding, and the pool was perfect. Being directly across the street from the beach made it a perfect choice. A short drive to shopping and Duvall Street made it very easy to enjoy our visit to Key West. Loved it and will return often.
March 17, 2012