Rated 5 out of 5 by Stormchrissy Sheraton Key West Never Is Always Great!
We have been vacationing here for years and it keeps getting better each time we come. Great hotel, clean rooms where everything works, very well kept public areas and facilities and the staff is the best anywhere. The shuttle service is the best and most convenient on the island. Thanks for another great Key West vacation.
October 23, 2013
Rated 5 out of 5 by Birdie3 Seafood Lovers
I was impressed with the restuarant's seafood menu - conch fritters, crab cakes and fresh catch selection. I found all the menu items to be very reasonably priced. The resturant staff added additional enjoyment to dining. They were friendly and interesting to talk with. I would recommend this facility wholeheartedly anytime
July 19, 2013
Rated 4 out of 5 by David Nice location
This was spring break and their wee a lot of college kids around, there needed to be security around the pool since the kids got abit wild and used very foul language. I had my older 80yrs old parents with me and when the kids took over the pool we had to leave. It was not safe for older people to be around big drunk kids.
March 10, 2013
Rated 4 out of 5 by Rick999 Good Hotel
The hotel is a good hotel. The staff is very friendly and it provides a great way to have a beach across the street and a ride downtown on free shuttle. The hotel common area carpet could be updated. The rooms were very comfortable and relaxing.
August 7, 2014
Rated 4 out of 5 by MNtravelers Good value
My wife and I stayed at the Sheriton for six nights. Overall we had a very good experience. The staff was very accomodating and friendly. The shuttle service provided by the Hotel was very good, and the drivers were all very nice and knowledgable. The only negative we found was that the cleaning staff are a bit noisy.
January 30, 2013
Rated 4 out of 5 by Kenmn Great week!
We had a very nice stay! Our room was very spacious with a distinct sitting area, bedroom and large bathroom. The hotel appears clean and well maintained. The staff were very friendly and helpful. The hotel is located across the street from a popular beach and is only 2 miles from downtown with great shuttle service.
February 25, 2013
Rated 5 out of 5 by joas Wedding Location
I was married on Smather's Beach and all of my family and guests stayed at Sheraton Suites. It met all of our needs and more - the perfect place for kids to enjoy the beach and the beautiful pool. Our pool side reception was amazing - beautiful venue and great food. No one wanted to go home after 4 days at Key West.
September 1, 2012
Rated 4 out of 5 by rtatwk Great location and staff
Beautiful grounds with parking and a very attentive staff. Had a few minor issues in the room with a drippy faucet at the kitchenette and the TV in the living room portion. Could not get channels to change. No big deal since I only watched TV a little in bed before sleep.
July 15, 2014
Rated 4 out of 5 by Disney1 Wonderful stay wish it were longer
Laid back hotel right opposite great beach with free shuttle to downtown which is a great service to offer. Even though works were going on during our stay it didn't detract too much from our enjoyment. Good breakfast buffet, nice bar, reasonable restaurant, friendly staff. Helpful concierge. Great stay thank you
October 19, 2013
Rated 4 out of 5 by Murrymint Enjoyed my stay!
We enjoyed our stay at this hotel. It actualy looked just like it was shown online. The bed was very comforatable and everyone was really nice.
My only complaint was that the couches in the rooms need to be replaced and the water in the shower was not very hot. Otherwise, no issues and I would stay there again.
July 9, 2012
Rated 4 out of 5 by jimatl1 Overnight Stay at the Sheraton Key West
Great location and rooms were fantastic. The only issue I had was that they didn't serve anything on the late night menu--they indicated that they only had food items available in the gift store which made no sense....don't advertise a late night menu if you are not going to serve it!
Otherwise great hotel.
May 9, 2013
Rated 5 out of 5 by MtGranny Sheraton, Key West: Don't Hesitate to stay here.
The greeting we received by the front desk was wonderful and refreshing after the long drive down the Keys. Entering the room we saw a lovely king suite with bright furnishings. The accessible bathroom was spacious and clean. It is considerate of the hotel to provide a small fridge, coffee area and wet sink. We freshened up and headed out to Duval St. This hotel is not too far nor too near the bustle of Duval. There is a shuttle into town that is probably handy, but we had a car. Warning: Parking is a misery in Key West. If you are handicapped you might find a meter or a designated handicapped spot IF YOU ARE LUCKY!
Here's the best part of our first day...the front desk knew we were celebrating a special anniversary...when we returned at night there was a card, champagne and chocolate covered strawberries for us. VERY THOUGHTFUL and welcoming. The bed is super comfy with pillows I want to own.
Stay here...cookies and lime punch, coffee in the lobby and friendly, helpful staff.
October 18, 2013
Rated 4 out of 5 by Flyaway57 Almost perfect
Excellent property!!! Great staff!!! Only thing was that the Internet was down for almost 2 days. I was disappointed that I had to take care of that issue myself with the provider. Besides that small annoyance. Everything was a dream!!! After all I shouldn't have taken work with me on vacation.
May 15, 2014
Rated 5 out of 5 by Whitneys Great location!
Our first time in Key West and the Sheraton was perfect for us. Across the street from the beach and close enough to the "happenings" but far enough so we weren't in the middle of it all. Nice pool, nice restaurant, and big parking area!
We were here for a wedding and it was the perfect location.
February 10, 2014
Rated 3 out of 5 by Oly59 Good location, bad internet
Staff is very responsive, good location but the high speed internet advertised and incl. in your $20 resort fee is unavailable in many rooms and super low speed even in the lobby. Also, a stuffed animal from Israel with priceless sentimental value "disappeared" from our room during housekeeping.
March 25, 2014
Rated 2 out of 5 by Hunter12 disappointed
As a platinum member, I booked two rooms, but they only offer 3 breakfast for each morning, this is the only SPG hotel treat me in this way. I have been traveling to DC, Denver, San Francisco, LA, Las Vegas, Atalanta, Orlando, Miami...
I just don't like the attitude toward to the Platinum member.
November 26, 2013
Rated 5 out of 5 by FamilyFun1234 Quick Trip to the Keys
This hotel was perfect for our needs. The front desk staff was very helpful and Sarah at the concierge desk was very informative about our excursion options. The restaurant and bar staff were quick to give us recommendations which we found quite helpful. We will definitely return to this hotel!
August 26, 2013
Rated 4 out of 5 Good Choice
This hotel is a good pick for those that do not want to stay near the Duvall area. It is clean and staffed with employees that are there to serve. My only suggestion would be to expand the shuttle service to downtown. Even in the summer season, the shuttle would be full during the peak times.
July 16, 2012
Rated 5 out of 5 by Swords1002 Spacious Living
Our experience at this hotel was wonderful. The rooms were beautiful and spacious making our stay even more enjoyable. The pool was great and well kept. Like most Sheraton's, the staff were friendly and helpful. Its also great that this hotel offers shuttle service to the Old Key West area.
December 4, 2012
Rated 5 out of 5 by Honeymooners17 Honeymoon
The hotel and facilities are fantastic. The location is a bit far from Duval Street and the action in Key West but it is quiet and having the beach right across the street was awesome. The free wi-fi (which worked great) and free shuttles to Duval St. and the airport were much appreciated.
January 12, 2013
Rated 5 out of 5 by bulldogg1 great spot on the island, beautiful grounds
we stayed in key west for 2 days and had a great time. the hotel is right across the street from an excellent beach. we rented bikes from the hotel and rode everywhere. its the BEST way to see key west. all the staff we met were friendly and responsive. the room was 1st class
May 25, 2014
Rated 5 out of 5 by WL55 Excellent place for beach
This is an excellent hotel with all you need to have a great time on the beach at Key West, (not many have access to large beachfront). Also, great to get away from busy Duval St area, but shuttle service is great for going there, Overall excellent experience for 5 days in April 2014
April 5, 2014
Rated 5 out of 5 by msherbo Excellent place to stay
Actually more than I expected. Everyone was very nice, the hotel and grounds are very clean and well kept and easy to get to.
Only small criticism is the smoking area. It's very nice but we were on the far side of the hotel from it. Wouldn't let that deter from coming again. We loved it.
June 13, 2013
Rated 5 out of 5 by Char22 This hotel definately has great features.
Our very first trip the Key West, and I couldn't be happier that we choose a Hotel Name that was familiar to us. We have stayed at both Sheratons in Baltimore Maryland, and also the Sheraton in the Orlando area of Florida. We tell everyone that a Sheraton Hotel is always the best choice.
February 1, 2013
Rated 1 out of 5 by lisakae very poor personel at front desk
first my day started with my reservation not being correct. then we wanted dinner late night delivered to room that was all messed up and girl couldnt recommend any restaurant then at checkout they were having problems with another persons reservations....they are not organized here.
July 30, 2013
Rated 4 out of 5 by BettyBoop60 Great Accommodations at Fantastic Location
Our room was a surprising spacious suite. My husband and I enjoyed having doors to separate the bedroom and living area, though not soundproof.
Smathers Beach directly across the street from the hotel was a fantastic treat.
Stay away from Rm 232 if you don't want to hear a/c noise.
November 16, 2012
Rated 5 out of 5 by CindyR Very nice stay!
Very comfortable and close to everything.
September 8, 2014
Rated 4 out of 5 by Diana3317 comfortable and nice welcoming staff
The rooms are big and spacious , even though hotel is further away from Duval st, it has a shuttle that was a plus. You dont have spend money on cabs to get to downtown. You can sign up for shuttles, and I advise that you.do but even when you dont the staff is very accommodating.
October 12, 2012
Rated 5 out of 5 by Ck87 Posh key west gem
I just love this place. The staff is exceptional. The food at the restaurant is delish . I always sleep sound. Only one time I've had a disgusting problem in the past. That one time was no water for a shower in the morning and then the spout belched out sand. I hope it is fixed.
September 7, 2013
Rated 2 out of 5 by Musica40 My Latest Visit
I travel on business quite often to Key West. In the past 2 1/2 years, I've probably stayed at the Sheraton near Smathers 10-15 times. Staff is always cordial and hotel is nice. It's convenient for me to stay here and the hotel is nowhere near Duval St. Imagine my surprise when I receive an email from their staff informing me that they were adding an additional $20 per night "resort" fee. What a joke! Supposedly this will cover parking, the shuttle, Wifi, towels, etc. What a horrible move on Sheratons part. This is an outrage. The cost for staying there is already quite high and what they have to offer is minimal. A resort should have items such as a spa, nightclub, golf course, tennis courts, full gym, just to mention a few. They offer none of these. The restaurant food is mediocre at best and drinks are too high. That being said, I was loyal and stayed there are almost all my visits. This will change. There have no conceiveable way to justify this increase. It is absurd. Sheraton has lost a loyal customer.
November 22, 2013