Rated 4 out of 5 by jedo259 staff can do better
Despite staying at this hotel multiple times (~20) and having my employees also using the facility for extended periods of time, there was little care and recognition from the staff.
No connection made with the frequency of my stays and no effort to provide the best room possible. Overall still ok, since the Sheraton product in the USA is fairly standardised and Ann Arbor is a great location
August 8, 2014
Rated 3 out of 5 by kimijin Ignored my reservation request
I specified " Away from Elevator" when I made the reservation. However, a room (1110) right near the elevator was assigned to me. When I complained to them, all I got is "Sorry, all the rooms are sold out, please check back tomorrow". Finally got the room switched next day. Disappointing service.....
August 4, 2014
Rated 4 out of 5 by atulam1968 Better than some other places
This Sheraton has refrigerator, microwave and lock and closet space. We were upgraded to the 6th floor, which was nice! We got to enjoy the club lounge.The only thing I would say to improve is the food was ok, not really wowed! When we checked in, housekeeping entered without knocking, which should not happen at all due to privacy and security purposes. The hotel is clean and well presented though.
August 4, 2014
Rated 3 out of 5 by Okwy98 Underwhelmed
Having spent Thursday night at Sheraton Heathrow hotel, Sheraton Ann Arbor was underwhelming. The pool is small, the fitness center inadequate, the club lounge, well, is it ok to say a joke? For the price of $400, a lot more was expected given competition in the area
August 4, 2014
Rated 4 out of 5 by Williams55 Club level amenities need improvement
The good: Our club level room was a good size, well kept and clean, the bed was comfortable, the staff was responsive and very polite.
Needs improvement: 1) the tissue and toilet paper were practically "industrial grade" - very rough; 2) the breakfast offering is fairly spartan - a lot better than nothing, and the staff were great - but no eggs, no cheese, almost no offerings with much protein; 3) while the break room is open 24/7, the computer did not connect to the internet, and there was minimal food and refreshments outside breakfast and the 5:30 to 8:30 PM period.
July 29, 2014
Rated 2 out of 5 by ArtFairArtist Loyal customers no longer loyal
After 3 years of staying here and enjoying it, this stay was less than satisfactory. We had to beg for housekeeping. It took frequent requests to get a working hairdryer and some fresh towels and coffee. The front desk was too disorganized to help out for 2 days running. We had numerous assurances after the first day that this wouldn't happen again, but the second day we were in the same boat. This is WAY too expensive of a hotel to ignore its customers so badly. We finally accepted the credit for one night's stay after all the trouble, but the manager didn't even have the courtesy to talk to us personally. I would NOT recommend this hotel to anyone who needs a reliable place to stay while they are on a busy schedule. It just might take a few days to straighten out any problems that arise. Next year we'll stay somewhere else.
July 25, 2014
Rated 2 out of 5 by DisgruntledLaundry poor laundry
The poor laundry service really ruined the experience of an otherwise decent hotel.
I stayed for an extended period of time and as such had to do laundry about ten times during my stays.
9/10 times it did not arrive on the same day despite the hotel offering a same day service.
It became so inconvenient that at one time, the hotel still had my laundry when I checked out.
Further, for some reason the top buttons of two of my shirts were damaged, and the third replaced with a completely different button.
If you plan on staying here, try not to use the laundry.
July 25, 2014
Rated 5 out of 5 by GlitterRick59 Nice hotel
Loved the hotel, but with so many wedding parties going on it was hard to sleep until late. Not the hotels fault by any means.
July 24, 2014
Rated 4 out of 5 by Jenn2 Recent Visit
No bar soap in our room upon check-in. I asked house keeping in the hallway but she had none on her cart.
We also had to ask for another roll of toilet paper. 5th floor.....
Club Lounge just ok. Only 1 hot food item. Refrigerators are noisy and I could feel the heat on our backs as we were seated close to them.
July 22, 2014
Rated 3 out of 5 by Amado This hotel has a good transportation service
The hotel is modern. Drawback are the dark brown colors and the dingy smell in elevator and room. TV selections are not the best. Front desk staff not friendly, except Travis. Shuttle staff makes up for short comings. Jim and Brandon are great. The breakfast is great and the food is hot but a bit costly. Breakfast staff is good. Restaurant staff is terrible. The soup was good but TOO SALTY.
July 21, 2014
Rated 4 out of 5 by Tanyamara Drivers. Housekeeping & Dining GREAT!
I will start with the one thing I did not like - front desk staff. Not helpful, friendly or interested in our concerns. BUT, everyone else at this hotel, and the facilities, were wonderful. The shuttle drivers - Breandan and Jim - were prompt and friendly and knowledgeable, and could not have made our journey more smooth. Housekeeping does a great job - the room was immaculate, and the common areas were always clean. The bar/restaurant had great drinks and food, and the staff was charming and attentive. Thanks to almost everyone for a successul and comfortable business trip.
July 21, 2014
Rated 5 out of 5 by Kat19 I had a very nice and comfortable stay.
The rooms are very nice and clean. The beds are really comfortable too. The staff is friendly.
July 21, 2014
Rated 3 out of 5 by Y2013 Average Sheraton
This is an average Sheraton. Service is just ok. The location is close to UM. Nothing special.
July 18, 2014
Rated 5 out of 5 by KathyI Great service
The hotel provided a great service in transporting me by shuttle to downtown Ann Arbor during the Arts Fair. Despite the traffic, the drivers (especially Breandon) were always good-natured and willing to literally "go the extra mile" to provide excellent customer service. We'll definitely be coming back!
July 18, 2014
Rated 5 out of 5 by Toomie Sheraton Ann Arbor
Stay here frequently, always nice and clean and quiet. Great home away from home when visiting family and kids at Michigan.
July 18, 2014
Rated 5 out of 5 by Losie This hotel is very good
Everything was fine. Your staff works fast ,with good attitude and ready to correct problems quickly.
July 14, 2014
Rated 5 out of 5 by Familytravelor80 Excellent service & facilities for families
I stayed at the Ann Arbor Sheraton while visiting my sister. I had questions about the room and various other needs I would be having as I travel with a toddler. The man who helped me with my reservations was extremely kind, warm, and left an outstanding impression. Customer service is often overlooked and under-appreciated, but the service here was stellar. Prior to the stay, there was a miscommunication on the reservation, and the hotel manager was quick to help and made our stay wonderful. The facilities were very clean and updated. I would highly recommend getting the Club Access room, as it allowed for us to put our toddler down early, while also having the Club lounge to hang out and still be very close by. Will definitely be staying here for future Ann Arbor visits!
July 9, 2014
Rated 5 out of 5 by Waldo23 The BEST Hotel in Ann Arbor
I'm in business and travel frequently to Ann Arbor, Michigan.
After staying in many hotel in the area, this is by far the BEST place if you travel on business.
July 9, 2014
Rated 5 out of 5 by KelStyl Overall Excellence
The service, rooms, and facility were Fantastic!
July 7, 2014
Rated 4 out of 5 by Theman1 Very nice
The management was responsive and gave me a second night at a previously agreed rate that the regular staff was not able to give.
July 6, 2014
Rated 5 out of 5 by Glen51 A great stay
The Sheraton is an excellent place to stay when visiting Ann Arbor. I would definitely return.
June 30, 2014
Rated 4 out of 5 by HRGuru Exemplary Staff
Staff at the Sheraton Ann Arbor Hotel deliver extraordinary hospitality. During our 3-day conference, staff were courteous and responded promptly to all our needs. They were close to silent in (re)staging the rooms between our meetings. Our guest rooms were clean and the beds were incredibly comfortable. All of the meals were delicious. I will not hesitate to stay at this hotel again for business or pleasure.
June 20, 2014
Rated 3 out of 5 by GWH52 Internet?
I have stayed in at least two dozen different hotels during the past year and have NEVER experienced as poor a "WIFI" operation as I did at this hotel. Not only was it impossible to use the internet--I literally never could get a connection to work from my room OR the lobby(!)--my cell service was extremely weak within the hotel. The staff was first-rate and the accommodations were otherwise fine.
June 12, 2014
Rated 4 out of 5 by LaurenW Comfortable stay, great staff.
This hotel is great for a quick stay in Ann Arbor. It's located about 2-3 miles away from the downtown, but they offer a shuttle that takes you anywhere within the city limits--a great amenity! The staff was wonderful and the rooms were very comfortable. The drinks at the bar were a bit pricey ($7 for a draft beer); would have been nice if the happy hours offered more than just one drink special.
May 27, 2014
Rated 5 out of 5 by mygymnancy Great hotel, great staff!
I brought 9 people to Ann Arbor to celebrate graduation weekend. The hotel was at capacity, but still managed to treat us well and exceed all expectations. Manager Steve S. was terrific when one of our family had a health emergency. They went above and beyond. A great hotel. We'll visit again!
May 15, 2014
Rated 5 out of 5 by liesel We had a great experience
We booked two rooms for a special anniversary. We were treated super special. The check-in at the front desk was very very nice; real friendly. We were given an upgrade due to the special anniversary. The staff at the bar for drinks before dinner was pleasant. Breakfast buffet the next morning was very good. So, all in all, we will definitely come back.
May 13, 2014
Rated 5 out of 5 by timgina Club room
the young woman attending the club room was very helpful both with food and more importantly witht the computer
May 12, 2014
Rated 4 out of 5 by Familymatters convenient location
perfect location for events around Ann Arbor area
May 8, 2014
Rated 3 out of 5 by Docpeter Hotel was overwhelmed by sellout
Bathroom was dirty (clumps of long hair on shower wall).
Club ran out of food before breakfast was over.
May 3, 2014
Rated 5 out of 5 by Dslon We had a great stay with our family
This hotel was clean, updated, comfortable, conveniently located and the staff was very friendly. My kids loved the pool and the breakfast offered quality options.
April 29, 2014