Rated 5 out of 5 by KathyI Great service
The hotel provided a great service in transporting me by shuttle to downtown Ann Arbor during the Arts Fair. Despite the traffic, the drivers (especially Breandon) were always good-natured and willing to literally "go the extra mile" to provide excellent customer service. We'll definitely be coming back!
July 18, 2014
Rated 3 out of 5 by jackie If all you're looking for is a clean room,
this is the place to stay. I was in Ann Arbor for 2 nights for a business meeting. My company does lots of business with this hotel and it is listed as a preferred place to stay when we are in town. Breakfast should have been included at the rate I was paying. I also requested a shuttle to go less than a half mile one morning and couldn't get one because a group was arranged to be taken to their destination 45 minutes later -- really???
May 3, 2013
Rated 2 out of 5 by CaTravelor Very disappointed!
First, when we were checking in, there was no one to help us with all our luggage (we were moving our daughter into college). We had to load everything on a cart to bring to our room ourselves. Second, we were out all of the next day but our room was not cleaned when we returned at 10:00 pm (I said hello to the housekeeper who was cleaning a room across the hall and she saw me put the privacy sign inside the room). We were going to just ask for towels and call it a night but when I opened the refrigerator to put our water in, I found molding food that was smelling up the refrigerator. We reported it to the front desk right away (he was inundated with people checking in or with questions but said he would call someone to clean it right away) we waited until 11:00 pm to ask again if our room was cleaned and the smell gone. We were told that housekeeping was gone for the night and that whoever on staff at the time, front desk worker or restaurant server, was going to have to clean the room so it'll take a longer time since that was not their normal duties. I told them to just give us fresh towels, straighten up the beds and get the smell out and be done with it. We finally got back into our room at midnight. The refrigerator still smelled but we didn't want to wait for sleep any longer. The next day, we left at 7:30 am (I made sure the privacy sign was taken inside) and returned at 1:30 pm for a much needed nap. We found the room as we left it - not cleaned! I asked the housekeeper who was vacuuming the hallway whether there was a special procedure to having a guest room cleaned since this was the second time our room didn't get cleaned in as many days. She said they would take care of it. We had to put our nap on hold while we waited. A little over an hour later, they came to clean our room so we had to leave to the lobby (we were waaaaay tired by then). We waited about 40 mins. before going back to the room for the nap.
Granted that they comped our food that first night while we waited until midnight and the staff on hand were nice, it really lowered our rating when this happened twice in as many days. Very disappointed!
August 29, 2014
Rated 3 out of 5 by Anne88 SPG Status doesn't matter here
I frequently stay at this hotel and have found that very often I do not get the bed type I have confirmed although I am Platinum level. Also the promotion they have for SPG to earn points when eating there does not clearly point out that you have to eat in the restaurant that the lounge area does not count. I have seen considerable improvement in the concierge lounge since they changed staff. Mornings there have been a big improvement.
January 18, 2013
Rated 5 out of 5 by Eloiserex This hotel has great features
My husband and I stayed at The Sheraton last week when my father was dying. It provided a sanctuary of comfort
August 9, 2014
Rated 4 out of 5 by LaurenW Comfortable stay, great staff.
This hotel is great for a quick stay in Ann Arbor. It's located about 2-3 miles away from the downtown, but they offer a shuttle that takes you anywhere within the city limits--a great amenity! The staff was wonderful and the rooms were very comfortable. The drinks at the bar were a bit pricey ($7 for a draft beer); would have been nice if the happy hours offered more than just one drink special.
May 27, 2014
Rated 1 out of 5 by Mike1118 BEWARE!!
I have stayed at this property many times considering my daughter is a UMich student. My most recent stay will probably be my last. I am a starwood gold member and have never been treated so badly in my life. The staff would not give me the room I requested (we were three people and needed the extra bed) and even called me a liar! Finally at 11 P.M. after our family decided to split up and some were staying in my daughters dorm, they called and said a room with 2 beds had miraculously shown up!!! They also never apologized for screaming at me. After a call to the manager after check-out he said he would give us a few spg points (which wasn't even the reason for the call) however I never received any!
I am extremely loyal to starwood but the front desk staff (especially the red haired "manager'') disrespected my family and I.
I would NOT happily stay here again!
June 17, 2012
Rated 5 out of 5 by sue208 a "10 star" hotel
The Sheraton Ann Arbor hotel is amazing! I am extremely pleased with the customer service skills that the employees have. They are courteous, caring and
extremely knowledgeable. They are very eager to make sure that their guests have a very enjoyable stay. Additionally, the Sheraton Ann Arbor is very lucky to have an amazing manager. He always walks around with a smile on his face and his first priority as well, is the happiness of his guests. The hotel is extremely clean and well maintained. The rooms are a nice size and the beds are very comfortable. And it has a gym, which is an added bonus. This hotel is a "10". Whether people wanted to visit the University of Michigan, the City of Ann Arbor, or nearby cities, I highly recommend the Sheraton. Because the Sheraton Ann Arbor is is a wonderful hotel, it is my number one choice of hotels to stay in during my visits to Ann Arbor.
October 10, 2013
Rated 5 out of 5 by Anne88 Only one complaint about this hotel
The front desk staff are extremely courteous. The rooms are clean but sometimes little things are skipped, like a bar of soap at the bathroom sink. The restaurant food is very good. However, the one complaint that I consistently have is that the Concierge Lounge for Platinum status Starwood Guests is sub par. I typically only use it mornings but the fare offered, sometimes the lack of coffee, and definitely the lack of healthy choices can be annoying. I have had to rummage aorund to find a knife and fork - or a napkin - when these things should always be laid out and ready to go. Some of the staff there are good but others not so much. As a very frequent traveler (over 150 nights in a hotel each year) I have found this lounge to be inferior to others. I stayed more than 50 nights last year at this particular Sheraton property and have seen no improvement to the lounge in that time.
January 8, 2012
Rated 5 out of 5 by MarkoPI Great Stay
We stayed only one night however, during 100 degree heat we suffered a power outage as did most of the city of Ann Arbor. My wife and I waited out the situation and witnessed many angry & unhappy guests who checked-out immediately. Power was restored in 3 hours. I WAS, HOWEVER, IMPRESSED WITH HOW THE STAFF HANDLED THE SITUATION. VERY, VERY PROFESSIONAL AND COURTEOUS TO EVERYONE!!! WE WILL BE BACK!!!!
July 11, 2012
Rated 2 out of 5 by FirstTime Service Indifferent
The room promised and confirmed earlier in the day was not available when we arrived. Club floor lounge poorly designed. Omelette maker at breakfast in restaurant often wandered away from station. Never got coffee in the restaurant for breakfast. Room furniture gets in the way and tripped over useless large ottoman and safe almost impossible to access. Really disappointing room, design, and service.
May 3, 2012
Rated 1 out of 5 by longtermstay Lack of Customer Service
I have stayed at many hotels, including various SPG properties, and there is a general lack of customer service or caring for customers.
I am an SPG member, and I was interested in staying at your hotel for a long duration.
As a business, if someone told me that they are willing to give me $10,000 worth of business over 9 months, I'd pay attention and probably give them a call back.
April 9, 2014
Rated 4 out of 5 by NEP654 Maintanence personnel
I asked for my thermostat to be checked. When I got into the romm it was registering 99 degrees. I cooled it down on the cool setting. The heat setting would not regulate heat temperature, it just kept running. I moved it to cool and told the desk. The maintenence looked at it and left me a note saying I need to place it on heat for the room to be warm. Terrible communication at this hotel.
February 25, 2014
Rated 4 out of 5 by Wguest Wedding Weekend
Lots of family at hotel. Bartender was wonderful accommodating large ad hoc groups, The wedding support staff was professional and very competent. Food was great and bed and linens comfortable. Only glitch was the breakfast staff who got really upset when family didn't wait to be seated but just came over and joined the group. It wasn't that busy so I didn't really get why they were so touchy.
May 20, 2013
Rated 5 out of 5 by LazyMan Sheraton 4 points Ann arbor, michigan
I felt very safe and comfortable. The staff was very helpful in giving information on directions to other places and the pros and cons of traveling into the city of Ann Arbor.The breakfast was a buffet and very delicious ,with a wide variety of food . The hotel is located in an area where a single person would feel safe .
I will use this facility again and again until something else is better.
October 23, 2011
Rated 5 out of 5 by Harvest Staff and Facilities Were Exemplary
I stayed at the Sheraton Ann Arbor Hotel for 4 nights in July 2012. I was impressed by the hotel staff, particularly, Laura and Denzel, on how they responded to the hotel guests' demands during the blackout on Sat. July 7. The blackout only lasted an hour but after seeing the staff's professionalism, the updated rooms and facilities, I will make this hotel my lodging choice for Ann Arbor .
July 14, 2012
Rated 2 out of 5 by CanuckTraveler Disappointing experience
This was my first stay at the Sheraton Ann Arbor and I was disappointed from the start. The front lobby staff were unfriendly and did not meet any of the standard expectations of a check in. We asked for a toothbrush and rather than having one brought up they tried to sell us one. Calling the front desk was a chore at many times it went unanswered. I would not recommend this property.
January 3, 2014
Rated 5 out of 5 by liesel We had a great experience
We booked two rooms for a special anniversary. We were treated super special. The check-in at the front desk was very very nice; real friendly. We were given an upgrade due to the special anniversary. The staff at the bar for drinks before dinner was pleasant. Breakfast buffet the next morning was very good. So, all in all, we will definitely come back.
May 13, 2014
Rated 5 out of 5 by GlitterRick59 Nice hotel
Loved the hotel, but with so many wedding parties going on it was hard to sleep until late. Not the hotels fault by any means.
July 24, 2014
Rated 5 out of 5 by KimD Excellent room, hotel features, and service
Dear Steve - I spent three hours on the internet researching the best hotel to stay at in Ann Arbour. My husband and I had previously stayed at 3 different hotels while on vacation over the past few years and we were not satisfied with the service or the rooms in any of them. Once we stepped in to the Sheraton Ann Arbor this past weekend, we knew we had made the right decision to stay here. We were impressed with the welcoming services, the features in the room, the fitness centre, and quality food. Of course, we loved the sweet sleeper bed and pillows too. We drive from Canada and visit Ann Arbor several times a year. We plan to stay at your hotel from now on.
Thank you for putting QUALITY service, food and features back in to the hotel business. And thank you for treating customers with dignity and respect. We are now customers for life. We will recommend the Sheraton to all of our friends and family.
July 5, 2012
Rated 5 out of 5 by Vicki2007 This Hotel has the greatest Staff
We were greated by the front desk in the friendlest way. The Rooms are beautiful and the Lounge for the owners was great! But the best part was the female who worked the breakfast in the owners lounge! (I didn't get her name) but she was fantastic. She was right there to help and answered all our questions and was just so sweet. We loved her! She needs a raise!
June 1, 2013
Rated 5 out of 5 by Kat19 I had a very nice and comfortable stay.
The rooms are very nice and clean. The beds are really comfortable too. The staff is friendly.
July 21, 2014
Rated 5 out of 5 by Toomie Sheraton Ann Arbor
Stay here frequently, always nice and clean and quiet. Great home away from home when visiting family and kids at Michigan.
July 18, 2014
Rated 1 out of 5 by ML99 This hotel is sub-par
I was billed for something I did not purchase. Hotel said it was taken cared of and no charge to my amex was done. Come to find it, the charge went to my amex. I called the hotel and the office manager on duty on 9/7/12 around 5pm said she would put me on hold while she access my info. I was on hold FOREVER, come to find out she wasn't checking my account but speaking to a hotel guest. She wasn't being truthful to me. They put me on hold some more because obviously I am less important than a current hotel guest. I got tired of waiting and finally contacted my amex. Also, during our stay, the silverware and dinnerware at the club lounge were not clean. And the gentleman in charge was very aloof. The lady who was on duty on the Monday we checked out was very very friendly and accommodating - things you expect at a minimum in any Sheraton. She was the only good memory we had from this Ann Arbor hotel. Never again will we stay there.
September 7, 2012
Rated 5 out of 5 by jonesrick1212 sheraton ann arbor
Staff were very friendly. Room was very nice and the beds comfortable.
Staff was very helpful. I was unable to get into my trunk to get out my stuff. The maintenance person came with some WD40 and sprayed my lock mechanism. I was then able to get into my trunk and get my stuff. He also gave me advice on what to get to prevent the lock from seizing up.
November 9, 2012
Rated 3 out of 5 by Y2013 Average Sheraton
This is an average Sheraton. Service is just ok. The location is close to UM. Nothing special.
July 18, 2014
Rated 5 out of 5 by Waldo23 The BEST Hotel in Ann Arbor
I'm in business and travel frequently to Ann Arbor, Michigan.
After staying in many hotel in the area, this is by far the BEST place if you travel on business.
July 9, 2014
Rated 4 out of 5 by Sue21 Enjoyed my stay
Great room. Very comfortable bed and posh bathroom. My only complaint is with the Executive Lounge on the Club level. It was lacking. Not even bread for toast. I did find 1 bagel. . .no jelly or other condiments though. Couldn't find stir sticks for coffee or utensils. Also 9:30 a.m. seemed early to close. The best thing was the capuccino maker!
February 1, 2012
Rated 3 out of 5 by NehaS No Hot Water for 2 mornings back to back
It is the basic thing you expect from a property like Sheraton is to take care of a problem as it is reported.First Morning i had to wait for 30 -45 minutes after letting the front desk know that there was no hot water .
They called back promptly saying it was fixed but again for the next morning had no Hot water coming in and needed a wait.
January 30, 2012
Rated 5 out of 5 by C0827 Excellent Decoration
I especially love the bathroom here. It was absolutely great! However, the air condition unit ventilation is still not ideal. It blows right at me and I had to turn the air off. But that made me hard to sleep through the night.
I was trying to get something to eat around 10:00pm. Kitchen was closed. I had to figure out where to eat nearby.
August 30, 2012