Rated 5 out of 5 by Eloiserex Staff is the best
I was recently (September 11 through 15) a guest at the Sheraton Ann Arbor with my husband upon the sad occasion of my father's funeral. The warmth and professionalism of the staff, especially the front desk and management. Alec, and Steve, the pool manager/cleaner was a great help, as was the cleaniness of the room, the comfort of the bed, the access to club services, the quiet of the room, all helped me in my time of grief and angst.
I highly reccomend this hotel.
September 16, 2014
Rated 5 out of 5 by hope2play The Only Place to Stay in Florence
The Westin Excelsior exceeded our expectations. From the moment my wife and I arrived, we were treated as VIP's. Claudio at the Concierge Desk helped us with reservations, directions and excellent shopping and restaurant information.
Daria at the Front Desk defines what the Starwood culture is all about; friendly, engaging and a strong desire to serve.
Antonio served us each morning during breakfast. He quickly became a part of our family and was a joy to converse with.
Our room was on the third floor, overlooking the Arnon River and giving us an amazing view of Florence.
The stores from food, jewelry, restaurants, museums were an easy walk from the hotel.
When my wife and I return, The Westin Excelsior is without a doubt where we will be staying. It is our home way from home in Florence.
September 14, 2014
Rated 2 out of 5 by kf215 goldie locks
We arrived to be greeted at the front desk by a surly and unfriendly man who didn't seem too happy to be there. Upon arrival in our room, we found that someone had been napping on our bed and had used the towels in the bathroom. I immediately called the front desk and had to call a second time before someone came up to change the sheets. We chose to change our room instead.
September 15, 2014
Rated 4 out of 5 by 2kless Front desk a bit slow, but reasonable value when visiting UM
Best to be patient with the front desk, but otherwise this is a good value.
September 4, 2014
Rated 4 out of 5 by Fred40 Good for family gathering
Family members came from around the country to enjoy a family event (held elsewhere). We had 10 rooms, and everyone was very pleased with the accommodations and hospitality.
September 2, 2014
Rated 4 out of 5 by mitters Great Hotel, Bad Maid Service
Hotel and front desk staff were excellent. Housekeeping staff was very slow at cleaning rooms and left a lot of dust.
September 1, 2014
Rated 4 out of 5 by Williams55 Club level amenities need improvement
The good: Our club level room was a good size, well kept and clean, the bed was comfortable, the staff was responsive and very polite.
Needs improvement: 1) the tissue and toilet paper were practically "industrial grade" - very rough; 2) the breakfast offering is fairly spartan - a lot better than nothing, and the staff were great - but no eggs, no cheese, almost no offerings with much protein; 3) while the break room is open 24/7, the computer did not connect to the internet, and there was minimal food and refreshments outside breakfast and the 5:30 to 8:30 PM period.
July 29, 2014
Rated 4 out of 5 by SheratonAAReview Sheraton Ann Arbor
Stayed here numerous times:
-Good proximity to UMich, I-94 and Airport
-Tend to have numerous events (e.g. weddings) on weekends, so book ahead
-Thumbs up for high bathroom counters
-Thumbs down for ironing boards with ridiculously short legs
-Bar staff is mediocre
-Restaurant staff is very cheery in the am, just delightful people
August 27, 2014