Rated 4 out of 5 by murph61 Disappointed
Disappointed in the amount of time it took to check into our room. It was after 4 p.m. when we were given our room keys. Also we were given room 526 which was the room below the club lounge where you could hear chairs moving early in the morning and throughout the day.
November 17, 2015
Rated 1 out of 5 by Ezma Unpleasant stay
My family and I stayed at Sheraton; Boardwalk; Ann Arbor; MI, USA on 16-21 October at room 231.
Unfortunately we didn’t enjoy our stay at the hotel at all because of the several reasons. Most of them originated from the housekeeping service .
They were loud and they hadn’t stopped fighting each other’s in the second floor corridors.
Most of day I didn’t had a clean room so I ended up to stay with them in room and ask them to clean my room properly.
They didn’t provide us any shampoo and conditioner and tea and coffee.
I should call reception to ask them to bring me some more when I needed.
I tried to contact the manager over the phone while staying and left a message on the answering machine but never get a call back.
October 26, 2015
Rated 3 out of 5 by KSADan Misadvertised club room benefits
The hotel started great. Fresh, updated, and good facilities. Gym had lots of cardio, free weights, and space for stretching. The club room was the downfall. The advertising clearly stated eve drinks and breakfast buffet. Upon arrival to the lounge in the evening, we were told drinks were only Monday through Thursday. No mention of this on he booking page. The breakfast buffet consisted of oatmeal and a rotating other dish (scrambled eggs one morning). For the increased price, just get the standard room. Club not worth it.
September 23, 2015
Rated 5 out of 5 by postalvic Service people were FANTASTIC
We just thoroughly enjoyed ourselves. Kala checked us in and was the most helpful person we met in Ann Arbor. Ashley checked us out, and she was equally nice.
September 7, 2015
Rated 1 out of 5 by Diana9 They don't honor reservations.
I made a reservation for a specific room on the 6th floor in December for a July visit because I knew it was a busy time in the area. I got to the hotel early & room wasn't ready yet, which I understood, but then when I returned at 3:30 I found out they had given my room away. They gave me a second class room that was below the club lounge, therefore we heard furniture being moved around from 5:30-9pm and again from 6:30am-11am. Very disappointed that my reservation wasn't honored.
July 19, 2015
Rated 5 out of 5 by sesses water was marked "free" but charged to my credit card?!
I stay here on average 1 nite per month and have always enjoyed my stays. This time, I took a "free" in-room bottled water, for which I was subsequently charged $3. I am surprised!
July 15, 2015
Rated 4 out of 5 by mcdak Could be a lot better
Club floor isn't up the the standard of other club floors both in the offerings and upkeep . You hardly ever see an attendant and only infrequently during food service hours. A lot more attention is needed.
Toddlers in inappropriate diapers should not be using the hot tub ( especially) or the pool.
July 14, 2015
Rated 2 out of 5 by Red03 Disappointment
After a wonderful stay at the Louisville KY location we booked A2 MI location but very disappointed.
July 12, 2015