Rated 2 out of 5 by LifePlatinum You can call it a Sheraton, but it's still a Four Point
I stayed at this hotel a few years back when it was a Four Points Hotel. Evidently they did some updates and it's now a Sheraton. Ok. I don't see much difference. The rooms are the same. Some of the tiniest bathrooms ever designed for a hotel. Also, I had no bar soap, not sure whether that was an oversite or a new policy. I rated the food poorly, primarily for the Club Lounge. It was a joke, small, easily crowded--the equivalent of one hotel room. Couldn't they have made it at least two rooms during the redesign? I ended up having the buffet breakfast in the restaurant and it was fine. The hotel was clean, but definitely fit in the lower part of the Sheraton brand where I have stayed.
September 20, 2014
Rated 5 out of 5 by Eloiserex Staff is the best
I was recently (September 11 through 15) a guest at the Sheraton Ann Arbor with my husband upon the sad occasion of my father's funeral. The warmth and professionalism of the staff, especially the front desk and management. Alec, and Steve, the pool manager/cleaner was a great help, as was the cleaniness of the room, the comfort of the bed, the access to club services, the quiet of the room, all helped me in my time of grief and angst.
I highly reccomend this hotel.
September 16, 2014
Rated 5 out of 5 by joshua927 Most likely the best place in Ann Arbor
Most likely the best hotel in Ann Arbor area. I stayed there for couple of nights in July. The hotel is away from the hustle and bustle of UoM so its nice and quite. I personally like it as a business traveller.
September 17, 2014
Rated 5 out of 5 by hope2play The Only Place to Stay in Florence
The Westin Excelsior exceeded our expectations. From the moment my wife and I arrived, we were treated as VIP's. Claudio at the Concierge Desk helped us with reservations, directions and excellent shopping and restaurant information.
Daria at the Front Desk defines what the Starwood culture is all about; friendly, engaging and a strong desire to serve.
Antonio served us each morning during breakfast. He quickly became a part of our family and was a joy to converse with.
Our room was on the third floor, overlooking the Arnon River and giving us an amazing view of Florence.
The stores from food, jewelry, restaurants, museums were an easy walk from the hotel.
When my wife and I return, The Westin Excelsior is without a doubt where we will be staying. It is our home way from home in Florence.
September 14, 2014
Rated 2 out of 5 by kf215 goldie locks
We arrived to be greeted at the front desk by a surly and unfriendly man who didn't seem too happy to be there. Upon arrival in our room, we found that someone had been napping on our bed and had used the towels in the bathroom. I immediately called the front desk and had to call a second time before someone came up to change the sheets. We chose to change our room instead.
September 15, 2014
Rated 4 out of 5 by 2kless Front desk a bit slow, but reasonable value when visiting UM
Best to be patient with the front desk, but otherwise this is a good value.
September 4, 2014
Rated 4 out of 5 by Williams55 Club level amenities need improvement
The good: Our club level room was a good size, well kept and clean, the bed was comfortable, the staff was responsive and very polite.
Needs improvement: 1) the tissue and toilet paper were practically "industrial grade" - very rough; 2) the breakfast offering is fairly spartan - a lot better than nothing, and the staff were great - but no eggs, no cheese, almost no offerings with much protein; 3) while the break room is open 24/7, the computer did not connect to the internet, and there was minimal food and refreshments outside breakfast and the 5:30 to 8:30 PM period.
July 29, 2014
Rated 4 out of 5 by Fred40 Good for family gathering
Family members came from around the country to enjoy a family event (held elsewhere). We had 10 rooms, and everyone was very pleased with the accommodations and hospitality.
September 2, 2014