Rated 2 out of 5 by CaTravelor Very disappointed!
First, when we were checking in, there was no one to help us with all our luggage (we were moving our daughter into college). We had to load everything on a cart to bring to our room ourselves. Second, we were out all of the next day but our room was not cleaned when we returned at 10:00 pm (I said hello to the housekeeper who was cleaning a room across the hall and she saw me put the privacy sign inside the room). We were going to just ask for towels and call it a night but when I opened the refrigerator to put our water in, I found molding food that was smelling up the refrigerator. We reported it to the front desk right away (he was inundated with people checking in or with questions but said he would call someone to clean it right away) we waited until 11:00 pm to ask again if our room was cleaned and the smell gone. We were told that housekeeping was gone for the night and that whoever on staff at the time, front desk worker or restaurant server, was going to have to clean the room so it'll take a longer time since that was not their normal duties. I told them to just give us fresh towels, straighten up the beds and get the smell out and be done with it. We finally got back into our room at midnight. The refrigerator still smelled but we didn't want to wait for sleep any longer. The next day, we left at 7:30 am (I made sure the privacy sign was taken inside) and returned at 1:30 pm for a much needed nap. We found the room as we left it - not cleaned! I asked the housekeeper who was vacuuming the hallway whether there was a special procedure to having a guest room cleaned since this was the second time our room didn't get cleaned in as many days. She said they would take care of it. We had to put our nap on hold while we waited. A little over an hour later, they came to clean our room so we had to leave to the lobby (we were waaaaay tired by then). We waited about 40 mins. before going back to the room for the nap.
Granted that they comped our food that first night while we waited until midnight and the staff on hand were nice, it really lowered our rating when this happened twice in as many days. Very disappointed!
August 29, 2014
Rated 5 out of 5 by HoundD0g the place to be for wedding festivities
Stayed at the hotel as part of a family wedding weekend package. It was most pleasant. Absolutely no complaints.
August 26, 2014
Rated 4 out of 5 by Williams55 Club level amenities need improvement
The good: Our club level room was a good size, well kept and clean, the bed was comfortable, the staff was responsive and very polite.
Needs improvement: 1) the tissue and toilet paper were practically "industrial grade" - very rough; 2) the breakfast offering is fairly spartan - a lot better than nothing, and the staff were great - but no eggs, no cheese, almost no offerings with much protein; 3) while the break room is open 24/7, the computer did not connect to the internet, and there was minimal food and refreshments outside breakfast and the 5:30 to 8:30 PM period.
July 29, 2014
Rated 4 out of 5 by AisofHearts Curteous Staff
The staff were very courteous! The breakfast was free breakfast was subpar, and the beds were very hard and not comfortable. The club level access was not really an upgrade and not worth the money.
August 18, 2014
Rated 4 out of 5 by jedo259 staff can do better
Despite staying at this hotel multiple times (~20) and having my employees also using the facility for extended periods of time, there was little care and recognition from the staff.
No connection made with the frequency of my stays and no effort to provide the best room possible. Overall still ok, since the Sheraton product in the USA is fairly standardised and Ann Arbor is a great location
August 8, 2014
Rated 5 out of 5 by Eloiserex This hotel has great features
My husband and I stayed at The Sheraton last week when my father was dying. It provided a sanctuary of comfort
August 9, 2014
Rated 4 out of 5 by atulam1968 Better than some other places
This Sheraton has refrigerator, microwave and lock and closet space. We were upgraded to the 6th floor, which was nice! We got to enjoy the club lounge.The only thing I would say to improve is the food was ok, not really wowed! When we checked in, housekeeping entered without knocking, which should not happen at all due to privacy and security purposes. The hotel is clean and well presented though.
August 4, 2014
Rated 3 out of 5 by kimijin Ignored my reservation request
I specified " Away from Elevator" when I made the reservation. However, a room (1110) right near the elevator was assigned to me. When I complained to them, all I got is "Sorry, all the rooms are sold out, please check back tomorrow". Finally got the room switched next day. Disappointing service.....
August 4, 2014