Rated 4 out of 5 Almost perfect
Upon check in I was given a room with the ice machine and pop room directly behind it. Very noisy, I went down to the desk and Gary said he would take care of it. While we were out to dinner, he moved everything to a much better room. Even my watch was put back in the exact same location! Gary went above and beyond.
My only complaint would be that I went up to the club lounge for breakfast on Sunday at 9.20 am, the place was packed, and the two people working there were taking away the food, while everyone was trying to get some. Very early to close the breakfast down. The coffee machine was out of water and milk every time I tried to use it.
The hotel is in a great location off of 94, and next to a great shopping center and extremely clean.
July 21, 2013
Rated 5 out of 5 by Martha04 Excellent Hotel
We stayed for a weekend and we love the great features of this hotel.
I recommend it....
November 3, 2014
Rated 5 out of 5 by RandyLehey22 Honest employees are worth it!
First stay since the renovation happened. The overall look is nice and the gym equipment seems much improved. It was very cold outside and there was a pretty noticeable draft leaking in from the AC/Heat unit, but the room was still comfortable.
My main reason for the review is the staff! They took good care of me with a taxi to the airport. They also ended up calling me after I returned home because they found a phone in my hotel room. Luckily it wasn't mine, but I can't say enough about how important it is to have honest staff like that.
Keep up the good work and treat these employees well so they stick around!
December 19, 2013
Rated 4 out of 5 by Williams55 Club level amenities need improvement
The good: Our club level room was a good size, well kept and clean, the bed was comfortable, the staff was responsive and very polite.
Needs improvement: 1) the tissue and toilet paper were practically "industrial grade" - very rough; 2) the breakfast offering is fairly spartan - a lot better than nothing, and the staff were great - but no eggs, no cheese, almost no offerings with much protein; 3) while the break room is open 24/7, the computer did not connect to the internet, and there was minimal food and refreshments outside breakfast and the 5:30 to 8:30 PM period.
July 29, 2014
Rated 3 out of 5 by Docpeter Hotel was overwhelmed by sellout
Bathroom was dirty (clumps of long hair on shower wall).
Club ran out of food before breakfast was over.
May 3, 2014
Rated 5 out of 5 Nice upgraded property
This property has really transformed itself, from a 4 points to a Sheraton. It is very clean with a great helpful staff. This is a great property to stay at when in Ann Arbor.
May 12, 2013
Rated 4 out of 5 Great Staff
The staff are great at this hotel (even to MSU fans!). Also, a sure bet to stay here.
October 23, 2012
Rated 4 out of 5 by NewDoug10 Wedding Night Rooms
First of I'd like to say the room itself is very nice! The bed by far is one of the most comfortable beds I've slept in, in a hotel. Only suggestion is the bathrooms could be larger (the door blocks the shower).The lobby is beautiful and clean with updated amenities. My biggest complaint is staff responsiveness for reservations and hotel blocks for my wedding that required a lot of extra time with calling and emailing to make sure my reservations were handled. Otherwise, I would stay here again for the overall experience of the actual hotel room.
October 17, 2014