Rated 1 out of 5 by Diana9 They don't honor reservations.
I made a reservation for a specific room on the 6th floor in December for a July visit because I knew it was a busy time in the area. I got to the hotel early & room wasn't ready yet, which I understood, but then when I returned at 3:30 I found out they had given my room away. They gave me a second class room that was below the club lounge, therefore we heard furniture being moved around from 5:30-9pm and again from 6:30am-11am. Very disappointed that my reservation wasn't honored.
July 19, 2015
Rated 5 out of 5 by sesses water was marked "free" but charged to my credit card?!
I stay here on average 1 nite per month and have always enjoyed my stays. This time, I took a "free" in-room bottled water, for which I was subsequently charged $3. I am surprised!
July 15, 2015
Rated 4 out of 5 by mcdak Could be a lot better
Club floor isn't up the the standard of other club floors both in the offerings and upkeep . You hardly ever see an attendant and only infrequently during food service hours. A lot more attention is needed.
Toddlers in inappropriate diapers should not be using the hot tub ( especially) or the pool.
July 14, 2015
Rated 2 out of 5 by Red03 Disappointment
After a wonderful stay at the Louisville KY location we booked A2 MI location but very disappointed.
July 12, 2015
Rated 4 out of 5 by DEZIREISMUAH Pretty Good ...
All the amenities and the service were good. comfortable bed nice clean rooms. I wasn't recognized as an SPG member so I didn't get my points and also I was not given my deposit back and I am very unsatisfied with this. However, I will not return here even though everything else was very nice!
July 5, 2015
Rated 4 out of 5 by Reviewoftheyear Great hotel
Great location, great staff, great room. Quality of sleep is really high.
July 3, 2015
Rated 4 out of 5 by Spectacular Beautiful!
Stayed here due to a wedding reception being held here. The stay was wonderful, comfortable, and very accommodating to the changes in our needs for our room.
June 15, 2015
Rated 1 out of 5 by JStiles Disappointing...again.
I stayed 4 nights last week. I stayed here twice in the last year also. I will not stay at this hotel again.
-NO SPG recognition any of the three times I stayed here.
-I booked my most recent stay in a king bed 3 months ahead of time, and all I asked for was to be on one of the TWO SPG floors, and they couldn't find one with a king.
-The club lounge is as bare bones as they come. Both the computer and the espresso machine were broken for the entire duration of my stay, and the only hot breakfast they offered was oatmeal each morning.
-Housekeeping fell dreadfully short too. They left towels on the floor one day, and didn't even bother to make one of my beds the next. I had to call down to ask them to make my bed.
-This Sheraton does not value SPG platinum members, or they would 1) recognize 2) try to upgrade when possible 3) make the club lounge fully functional. Instead it seems they cut corners and there's zero urgency to fix things that are out of order.
June 8, 2015