Rated 3 out of 5 by Clara Convenient but a bit far away from city centre
Hotel is located just next to railway (Rikko Line). But it takes some time to reach city centre.
Nevertheless, the island is very peaceful and comfortable to hang around.
January 22, 2014
Rated 4 out of 5 by beutifulday good for staying
The hotel is locateed near the monorail and the customers can frequently take a bus, which gose to downtown.
Kobe is nice place for traveling and taking a rest as well as shopping.
The sleeping is also comfortable with the kobe sheraton hotel.
November 13, 2013
Rated 4 out of 5 by Darek I highly recommend
very nice, modern sheraton. . A nice big pool and spa. Directly bus from JR Station. The hotel is not in the center of Kobe - the island about 30 minutes by bus Sometimes you hit a bargain price - so it was in my case - the equivalent of less than 20 BIG MAC in the United States. I highly recommend
October 11, 2013
Rated 2 out of 5 by Aaron75 Disappointing Stay
First of all, it wasn't easy to get to the hotel. We traveled from Kyoto to Sannomiya Station, and had to take two trains to get to the hotel.
The hotel is located on an island, right next to the Rokko Liner Train station. There are some shopping centres near the hotel but not that many shops. The restaurant selection in the vicinity is limited as well.
We booked a total of three rooms for two nights each. One of the rooms was upgraded to a Junior Suite. However, the suite is small compared to the usual Sheraton standards. The other two rooms were even smaller. The beds and the pillows were not very comfortable and we did not really sleep well.
To get to the City Centre at Sannomiya Station, you have to take the Liner and transfer at Sumiyoshi station. Alternatively, you can take the bus outside the hotel.
If you are looking for lots of shopping and food choices, you would be better off staying at a hotel near Sannomiya.
October 1, 2013
Rated 4 out of 5 by bradly81 I had a pleasant stay here.
It was actually easy getting to this hotel from the airport and room was comfy with nice view although it seemed to need some renovation inside. Breakfast was good as well, clerks all kind.
Meanwhile The 2 things I didnt feel desirable for the hotel were location and miserable happy hour food. there was a shuttle bus and monorail though. but It would of been better if the shuttle bus was complimentary. At happy hour, there were only some drinks and cookies.
Hotel communication was not that fluent and after departure, they put the wrong record of my stay towards spg account. So, I had to e mail bunch of spg people getting things right. Apart from some littel tings, Overall, I think I had nice stay here at sheraton kobe.
June 18, 2013
Rated 4 out of 5 by Ben2012 Outstanding service
This was my first time at this property, and I must say it certainly ranks among one of the top hotels I have stayed at for service. Special note of thanks go to Nishi-san and Asahi-san from the concierge desk for their help on arrangements and service. I was really impressed with the way they went out of their way to make my stay much more enjoyable and relaxed.
The hotel is a little remote being on the peninsula, but the views of the bay make it all worth it. There is a easy and direct bus connection from the hotel lobby to Sannomiya station.
February 14, 2013
Rated 5 out of 5 by Dani94087 simply wonderful staff
i spend days and weeks in this hotel and i have nothing but complements. especially to the wonderful staff.
December 24, 2012
Rated 4 out of 5 by jll888 Same Food Served on Buffet Breakfast Everyday
The buffet breakfast serve the same food for our 3 days stay. Cannot imagine if we stay for longer period. Although they is some labels stated "Today Special", but unfortunately, the "today" is same for everyday. But overall, the food quality is good.
November 26, 2012
Rated 5 out of 5 by jll888 This Hotel Has Very Pleasant Room
Although there are many negative comments on the hotel room in the Trip Advisor website, but we found it was totally opposite than what was comment by others when we first check in to this hotel.
We got upgraded to club room, the room was nice and comfortable. The room size was relative bigger compare to other hotels in Japan. Further more, it was equipped with humidifier and air purifier which makes the room more comfortable during our stay. The bathroom amenities was very impressed! A very complete amenities they provided, plus there is a pouch with basic skincare, hair band and facial oil-blotting papers for ladies!
During turndown service, the room attendant put a card with sweet dream greeting and the next day's weather forecast plus some candies on the bed! So sweet and warm! The drawing on the card was from the children of Rokko Island, very nice drawing! We got 3 different types of drawing during our 3 nights stays for our collection.
November 22, 2012