Rated 5 out of 5 by BillS2015 Staff responsiveness
Staff are friendly and always go extra step to solve our problem. We are really satisfied with their service.
June 1, 2015
Rated 1 out of 5 by Lab53 Horrible night
On a humid 86 degree day your air conditioning was not working. The front desk was notified and permission was granted for the mechanic to check things out. We proceeded to our event and returned to our room around 2 am. The room was STILL uncomfortably WARM. checked with front desk ..was told I could have a fan & maybe open the window or new room. Thefanwasbrought up to us & I got the window opened about an inch. It was way too late to change rooms!!!!! thus we stayed and had a horrible nite of it. You should check your rooms prior to putting people in them!!!! The $50 credit was disappointing. Laura Baytosh
May 11, 2015
Rated 5 out of 5 by Twich81 AIS 2015
As Host Hotel to Rubber Stamp convention, you were very easy drive.Your facility was great. Food quality very good. Valet service greatly appreciated. Saturday night party a little loud filtering upward to the rooms from the lobby but otherwise very nice. Checkout service outstanding.
April 27, 2015
Rated 3 out of 5 by stampernell failed my needs and wants this visit
I reserved a 2 queen on sofa bed suite, when I got there because of a bigger group coming in I was given a king bed and sleeper sofa, when for 3 women was not comfortable. If my original reservation needs are going to be switched without my knowledge I will not be staying here again. The breakfast was wonderful last year, this year understaffed, under attentiveness because of short staff, slow refills on coffee, eggs cold, potatoes cold just not a pleasant stay. Our last years visit was so much better and exceeded our expectations, this year, disappointed.
April 27, 2015
Rated 5 out of 5 by Terri12 Peaceful
The falls are peaceful. The rooms are spacious. It was a magnificent stay and I would strongly recommend it to others
April 26, 2015
Rated 5 out of 5 by HappySkies11 Great Music in Bar on Weekends
Beautiful facility. Exceeded my expectations. Staff was genuine and caring. Enjoyed the food in the restaurant. Outstanding breakfast buffet. Very clean facility. Only downside was a noisy gathering of a fraternity that kept the lobby and elevators agog with noise from 2:00 a.m. until 3:30 a.m despite the staff's efforts to quiet them. These things happen when people are celebrating. Loved this hotel. Hotel bar was fun and inviting.
April 14, 2015
Rated 5 out of 5 by SatisfiedMember Great Pool!
So glad to be in a pool which was set on a pleasantly warm temperature! Thank you! Awesome Staff as usual and room as usual!
January 15, 2015
Rated 5 out of 5 by AlphaOne Front desk makes the difference
Although my wife and I live nearby and have attended several events at the Cuyahoga Falls Sheraton we decided that a leisure evening in the hotel where we were married 22 years previously would be a great way to commemorate our anniversary. Unfortunately my expectations - based on the telephone reservation to a central site - were not met. When I explained this to the young women at the front desk they immediately went into action and completely addressed the issues and offered an apology, gift card and bottle of champagne. Never have I been so promptly and so well treated! Our anniversary dinner at Beau's was outstanding both in presentation and preparation. Live music in the lounge topped off a great day!
January 12, 2015
Rated 5 out of 5 by ohiovisit Holiday travel 2014
I want to share with you that the Sheraton Cuyahoga Falls' team did an outstanding job during my stay at your property in late December. Every attention to detail was well taken care of...and the newly renovated rooms really do look great. I want to thank Elizabeth Straigis personally for making my stay so satisfying and comfortable. She is a true asset to the Sheraton Cuyahoga Falls with her outstanding customer service approach and strong attention to detail. I will be back at your property in the next few months and very much look forward to it!
January 4, 2015
Rated 5 out of 5 by Stace337 We had our wedding here
We had our wedding at the Sheraton and we’re extremely pleased with everything. Dawn was wonderful to work with in setting everything up and Michelle did a great job taking care of everything that night. We had our ceremony in the Library room, cocktail hour in the Cascade Overlook and our reception in the Riverfront Ballroom. All of the spaces were beautiful; they just finished remodeling. The food was excellent; we had many complements. I also can not say enough good things about the staff that helped us make our special day so great. Everyone was so friendly and helpful. The girls at the front desk were enthusiastic about my wedding as I was checking in; it made me even more excited for the day. The bartender working our event was wonderful as well, she made sure the groom and I always had a drink and had fun interacting with our guests. I would highly recommend the Sheraton for anyone in search of a beautiful wedding venue. The only negative thing I would mention is that while the bridal suite was large and had a great view; it was very outdated and didn’t seem to fit with the rest of our experience there. However, I believe they are remodeling those rooms as well, so that should not be an issue in the near future.
December 29, 2014
Rated 2 out of 5 by N777 see above
see above, NOT WHAT I EXPECTED FOR A SHERATON, I HAVE STAYED AT SHERATONS IN THE PAST, THIS WAS THE FIRST TIME I EXPERIENCED SUCH NON CHALONT RESPONSES.
December 6, 2014
Rated 5 out of 5 by RichC Everytime I stay here, I am so impressed!
I never write reviews on hotels, this is my first. This is the 6th time I have stayed at this property, and each time I have wanted to express how impressed I am, and I am finally getting around to doing it! For the price, and what you get, I have not found better! Location: Perfect, right off the highway and easy to get in and out. Rooms, each suite is large and comfortable, upgrades or not, I have had both. Service: The dining is reasonably priced for a hotel, and the staff is always so responsive and polite. Everyone says hello when I come into this hotel. I am a gold level, and travel with all brands, yet, I can not say enough about this property!
November 19, 2014
Rated 2 out of 5 by skipper2 Bad experience
Nice room , however, both TV sets had terrible to "o" reception. Bath tub had a lot of crud & or dirt in it. Had to clean tub before using. Checking out, was given statement with "0" balance.Had told clerk when checking in wishes to pay cash in morning Asked how much my room was--told they didn't know what had been charged to my Visa acct.Thought I was dealing with the specific hotel in Cuy Falls, OH when bookiing. Don't know who I dealt with now. Very confusing!!!
November 1, 2014
Rated 3 out of 5 by Dick1234 Nice rooms, good location
All rooms are big and the location is great. 2 bars just across the street and nice restaurant. More food options within 5-10 min walk.
Cons: the entire hotel smells very bad in the morning. Something is wrong with the ventilation (its been like that for years, time to do something!), Breakfast too expensive
October 30, 2014
Rated 5 out of 5 by Janice104 Mix up in reservation
The hotel was very busy with weddings for the weekend. When I checked in we were sent to a suite with one king bed. I called and went down to the front desk and they gave me another room with 2 beds...this was still not the room that I thought I had reserved. We had 3 adults and 2 children and I had requested a large suite. The room was nice but not what I had reserved.
October 28, 2014
Rated 4 out of 5 by mike5665 great view from my room
great experience, staff very helpful
October 20, 2014
Rated 5 out of 5 by OEMIII I RECOMMEND & WILL BE BACK.
I have come for the breakfast brunch for several years of which I always enjoy. I have also stayed at this hotel before and will come back. My only dissatisfaction would be the pillows on the bed and not enough handicap parking if there are other activities at the hotel which makes those spaces fill up quickly.
This is a great facility, with good food, comfortable suites, and a great location. I will be back since I like coming here just to have a relaxing weekend.
October 13, 2014
Rated 5 out of 5 by mkmjam1 AWESOME PLACE
The staff at this property are great! The property is outstanding, and I plan on staying again
September 29, 2014
Rated 5 out of 5 by echo4 Quality
Have stayed at this hotel a few times in over the years…a wonderful hotel in most very respect. When in the area would not stay anywhere else but the Sheraton Cuyahoga Falls.
If there would be an issue, parking at the hotel is a real drawback for guests not involved in the events at the hotel. especially on weekends. For the price of the room, feel a parking spot should be a must especially for older people or those with handicaps. Noticed the handicapped parking was taken by those without Handicap plates or window hangers.
September 24, 2014
Rated 4 out of 5 by Sunny702 Pleasant overnight stay
I stayed here on business, and didn't have the opportunity to take advantage of the amentities. But, the room was clean and the bed was very comfortable.
September 22, 2014
Rated 5 out of 5 by Lisa1969 Great River views
I was very pleased with this hotel. The suite is like a many apartment. Great views of the river if you have an odd number room. Good restaurants just steps away.
September 21, 2014
Rated 3 out of 5 by JLW47 disappointed stay
We have stayed in SPG hotels around the world at club level. The room was very nice.
This hotel has a problem with the plumbing
which happened during the night. The shower drain worked the night we arrived.
In the morning the drain was full of black dirt and the water would not go down the drain. We were unable to take a shower and had no time for maintenance person to correct this issue.
Breakfast at the club lounge was decent.
On the other hand we were surprised to have to pay for a glass of wine in the evening. We agreed to pay and were serve two glasses of merlot which was warm full of deposit material and had started turning a different color. We did not have to pay for the wine but our expectation would be that the Sheraton would serve a drinkable wine to their club members.
September 21, 2014
Rated 3 out of 5 by bic53 fair
All beds need to be replaced. I took a picture on how much it dipped, not just the mattress but the frame, plumbing needs work also
September 10, 2014
Rated 4 out of 5 by Muktown Enjoyed Our Stay
This is a very nice hotel. The staff is very friendly. Our room was on the second floor and we had access to complimentery breakfast and snacks. When we arrived we were given the choice of a riverview (with train noise) or a cityview. We chose the riverview knowing we could switch the next day if we found it to be too noisy for us. The train whistle is loud, but did not bother us. Our room was very clean . It was nicely furnished as well. I would definitely stay here again if visiting the area :)
September 8, 2014
Rated 3 out of 5 by Jimbo888 This property needs a facelife
We were here 7 years ago and had a good experience and were expecting the same this time. Unfortunately, we did not see any improvements and the property seems to look "tired" and somewhat run down. Water pressure in the room was low and one of the two rooms had mold.
September 2, 2014
Rated 5 out of 5 by Bulldunf My favorite hotel to stay at.
Very pet friendly when I travel here to my dog shows in the area I stay here. They treat him like the champion he is. A park right next door u can walk your dog to. Great food all around great place to stay.
August 29, 2014
Rated 5 out of 5 by CincyWeber Hotel of Choice
I am in Akron area frequently for business and this is always my hotel of choice. Highly recommend this unique hotel with beautiful views of the river and falls!
August 27, 2014
Rated 5 out of 5 by KimInCleveland Bath Tub Challenges
I really loved the room until I utilized the shower. The stopper does not let any water drain out of the bath tub. I had to totally remove it so I would not stand in dirty water. Also, the water in the sink took a long time to warm up in the evening.
August 26, 2014
Rated 3 out of 5 by JJrooze nice location
Hotel has all suites, so the space is wonderful and rooms were clean. Customer service was lacking a bit - could have explained where things were- gym, spg lounge etc. when I checked in. Staff is professional but a little stuffy. Breakfast in restaurant is wonderful- they have a buffet and very skilled chefs making omelets, french toast and pancakes at your request. Location of the hotel is a beautiful setting along the river.
August 23, 2014
Rated 4 out of 5 by Jian Good hotel...
Internet service is bad!!
August 22, 2014