Rated 3 out of 5 by MrBob Nasty towels
The bathtub had hair on the sides and there was no tub stopper so I had to use the plastic from the disposable cup with a wash cloth to plug the drain hole in order to bathe. The towels were very old and were frayed on the edges; not what I expected from such an expensive hotel. The hotel lacks color and the room carpets were dirty. The location is great and close to the highway and local entertainment.
August 10, 2014
Rated 5 out of 5 by Pammy56 Hotel features are good.
We had a wonderful experience, great time, good food, great staff. The only thing that would make this hotel better would be a continental breakfast, For the price of the rooms, breakfast should be included. Other than that.........beautiful!
August 11, 2014
Rated 5 out of 5 by WillHold This hotel is great all around.
This hotel offers a fantastic view and a enormous suite style rooms that are great for business or family travel. Will definately stay here again.
August 11, 2014
Rated 3 out of 5 by Singerchar Honeymoon Night
My family purchased a night at the Sheraton for my sister and husband's honeymoon. During the evening when they were supposed to be enjoying themselves, they were waiting for assistance to fix the stopper in the whirlpool tub. Finally that was fixed, and then trying to use the tub, the whirlpool feature did not work. They called the front desk to notify them, were asked if they would like someone to come fix it, and told them they had already wasted enough time from their evening and they would just forget about the bath. The staff seemed responsive on checkout, but it was such a disappointment to us who wanted to give such a lovely gift for the honeymoon.
July 23, 2014
Rated 3 out of 5 by Henry630 Bad Service and Bad Location
I was traveling cross-country from San Francisco to a Washington DC and had to make a stop in Hudson, OH for business. This appeared to be the nearest Sheraton and since I have been a Gold Member of the SPG program since 1999, I tend to look for Sheraton properties during my travels.
My mistake was to stay at this property.
As an SPG Gold member, I am usually upgraded to the Club Level or at least provided access to the Club Lounge if Club Level rooms are not available. The staff at this property refused to provide me with access to the Club Lounge.
When I asked for a blazer to be pressed I was told that they could not do so because they outsource the pressing of clothes and they would have to send it out the next day (after I had checked out) and it would be ready the next day. I therefore had to press my blazer using the iron provided in my room.
There are no bakery/cafés or restaurants in the vicinity of this property and so guests are forced to eat in the one restaurant in the hotel. For breakfast I just asked for a muffin and found out that muffins are also outsourced. I was then served 2 stale cold muffins. I asked for them to be warmed they were overheated in a microwave oven. I just got up and left.
At checkout, when I expressed disappointment with service, the clerk did not seem to care.
I would not recommend thus Starwood Property.
August 7, 2014
Rated 4 out of 5 by Rich6964 Nice place, but needs some improvements
Hotel is very nice, but we had a few issues. It would be nice if hotel guests could actually park in the parking lot instead of across the street. Also, it was a hot and muggy day and the room would not cool off. Turned the thermostat to 66 and it didn't do anything. It made for a very poor nights sleep. And the train whistle blaring all night didn't help the sleep either. Finally, there were 3 of us in the room with a king bed and sleeper sofa. There was no bedding for the sleeper in the room. And another small thing, there was no hand soap for washing hands. Only the soap in the shower.
July 28, 2014
Rated 5 out of 5 by Jedo1 This hotel was great!
I have no complaints. This was a great experience! The staff was wonderful!
August 6, 2014
Rated 5 out of 5 by nell27 This hotel is different than most hotels
This hotel is very unique and does not have the same features as most hotels. From the lower level with the bar/restaurant, sitting area, rooms, pool; the balconies and bar/restaurant with a rushing river view; the rooms with sitting areas, two tvs, windows, getting ready area; to the almost 24 hour (less 20 minutes to run reports) store that had what I needed and didn't even need to leave the hotel; to the great location with other activities around, you can't go wrong by staying at this hotel. There was a wedding going on and unless I went by the venue, I didn't even notice. The banquet area is a gorgeous place for a wedding. I will definitely be back! Thanks Sheraton for a memorable stay.
July 26, 2014
Rated 5 out of 5 by johnny123 Hidden Treasure
Wife and I live N Royalton and I drive past this hotel everyday on way to work. When co. decided to have Christmas Party near by - I decide to surprise the wife with a room for the night and breakfast in the morning! I was greeted well at the desk - and everyone was very professional. I had a room overlooking the water rapid - falls that was so enjoyably noisy - we could not hear the rest of the world for one night!! It was fantastic. Who would of thought here in Cuyahoga Falls this really nice hotel sits? Maybe a little pricy for a business stay - but if you want to spoil someone - you'll love it here.
December 14, 2011
Rated 5 out of 5 by Mdkjm Wedding Reception
We had our daughters reception there this weekend. It was better than we could have imagined. Jennifer, Michelle and their staff were professional and beyond efficient. From the beginning, Jennifer was on top of everything. We were never concerned or stressed about anything because Jennifer was so competent. We will highly recommend your facility to anyone. From your check in staff to the event staff, it was impressive!
July 29, 2014
Rated 5 out of 5 by GRANTWORKS FAMILY TRAVEL
WE HAVE FAMILY IN AKRON AREA AND WNEN WE TRAVEL TO AKRON FOR FAMILY WEDDINGS AND FUNERALS WE HAVE BEEN STAYING HERE FOR OVER 15 YEARS AND USUALLY BOOK 8 OR MORE ROOMS , JUST RETURNED TODAY FROM THERE , AND WE NEVER HAD ANY PROBLEMS WITH OUR STAY ,THE STAFF IS ALWAYS FRIENDLY AND GOES OUT OF THEIR WAY TO ACCOMODATE OUR REQUESTS ,, LEFT MY LAPTOP IN ROOM SUNDAY AND REALIZED WHEN I WAS HEADING HOME , CALLED HOTEL FROM ROAD AND THEY RECOVERED MY COMPUTER AND FEDEX IT TO ME AND RECEIVED IT TODAY ,CANT ASK FOR BETTER SERVICE ,, WILL BE BACK IN JUNE FOR ANOTHER WEDDING
July 22, 2014
Rated 5 out of 5 by swimsteve Cuyahoga Falls Sheraton is a premium facility with great food.
Nice bar, great restaurant for breakfast and dinner. Rooms are very spacious with great amenities. Highly recommend to anyone traveling to Akron area.
July 30, 2014
Rated 4 out of 5 by Heather1976 Overall
We hosted a large meeting all week. Banquet staff is always willing to do whatever it takes. Sales and catering manager is the best to work with. I did stay in the facility one night. My air conditioner didn't work until later in the evening and my carpet was soaking wet all through the living room.
July 28, 2014
Rated 5 out of 5 by DFWKnight Best Hotel in Area
I stayed with this property a number of occasions during the Spring of 2011 and felt like a guest of the family. The front desk team was very professional and friendly and went out of their way to identify local restaurants that met my diet.
I'd opt for a city view room if available as the trains come through often during the middle of the night.
November 8, 2011
Rated 4 out of 5 by hbic56 Bring your earplugs!
This is a lovely Sheraton with a beautiful setting next to the Cuyahoga River and all the amenities. There was only one problem - between midnight and 3 am at least 3 freight trains passed nearby, blowing their whistles for multiple warning blasts each time. Definitely impacted my sleep.
July 22, 2014
Rated 2 out of 5 by Texanwholoves2travel Beautiful Hotel - BUT
Absolutely a Beautiful Hotel, but very hard to get any rest here, at least where our room was located.
The beds and rooms are very comfortable, clean, roomy and inviting. But when it is time to sleep is when the trains wake up!! We were located not only on the top floor so we did hear lots of road noise due to the freeway out our window, but also we were in the rooms at the far right in the hotel so we were located right by the train track road crossings and numerous times throughout every hour the whistles would blow not just once but numerous times. The hotel had a very low occupancy rate the night of our stay so I don't understand why they didn't put guest in rooms where this would not be a problem.
I would stay here again but with a special request of lower floor and most likely a city view room away from trains.
I was really put out with the staff's response, which was just an I'm sorry, so I did end up cancelling the next nights stay because I was exhausted from no night sleep.
My advice to the hotel would be to at least tell the guest what to expect if they have to be put in these rooms or even give discounted rates for these particular rooms. To guest, if you want to sleep request rooms on lower floors on right side of hotel.
July 18, 2014
Rated 5 out of 5 by familyof7 Can't wait to go back again!
I would highly recommend this hotel to anyone who enjoys luxury and comfort! We were a family of 6 traveling and the staff, Jean in the 2nd floor lounge was always helpful and very resourceful about local attractions. Karen, who arranged the Managers Reception on Tuesday night was a person who made us feel at home and really took the time to get to know us! The accommodation are spacious and the pool and sauna were a plus. We also took advantage of the complimentary entrance to the Normandie Rec Club which had water slides that my children loved. This was a perfect vacation! Don't forget to try the to die for food at the restaurant onsite which offered 5 star dining and unbeatable atmosphere! I wanted to save the best for last the front desk Vince who was helpful at giving directions to all our locations we were visiting.
December 31, 2011
Rated 4 out of 5 by BobLCMH Good but not great
The hotel overall is good but there are a couple areas where things have dropped off over the years. Examples are bathrooms - showers are getting old and water pressure is pretty low. Television is not great either - competitors offer a lot more options. Front desk staff was just ok - did not acknowledge SPG membership. Could have been more welcoming even though they were busy.
July 14, 2014
Rated 4 out of 5 by fb365 Best hotel in area
I've stayed here a half dozen times over the last couple years - a few recently. In short, this hotel is above average. It is clean, well maintained, etc. Compared to the others in the area, it by far the best.
The gym is pretty basic with treadmills and dumbbells.
One glaring issue is the lack of support for business travelers. While you get free wifi, the connection is absolutely dreadful. Usually the connection speed is somewhere between 500 bytes/second (yes, bytes, not kb or mb) and peaks of 50kb/sec. This is worse than dialup has been in the last 20 years. You can sync your email if you leave it for a while, but forget about getting any real work done.
June 11, 2012
Rated 3 out of 5 by forgetit26 Confusing payment policies.
Upon check in we informed the desk agent that we wanted to pay cash for our room. He informed us that they would still hold $150.00 on our card as a form of payment. He said that it would be returned to our account within three to five days. This is a ridiculous policy!
July 14, 2014
Rated 5 out of 5 by MaryB7 The facilities were wonderful and Staff Excellent
We were guided and aided by Melissa who was so courteous and gracious to us and helped us through the maze when we wanted to stay another night. she is definately an asset to the Hotel. I am handicapped and enjoyed the exceptional handicapped facilites in the shower . I wasn't afraid to fall. Such a relief as even Disney doesn't provide for their guests like this. thanks for a wonderful stay.! Cudos!
January 18, 2012
Rated 5 out of 5 by jeffwashere Wonderful hotel with a breathtaking view
This was one of the nicest hotel experiences I've had, with just a few minor hiccups that can easily be corrected. Our room was right over the falls, and you just want to stand and look at them the whole time you are in the hotel. The suites are huge, with a living room, a little kitchen area, marvelous bedrooms, and an extra large sink area enough for 3 people to spread out their toiletries. Little problems: the wake up call I asked for didn't come and the front desk had no explanation why because it was on the schedule; the creamer for the in-room coffee pot was spoiled and ruined the cup of coffee I was really looking forward to after they missed my wake up call; nobody actually attends the little shop near the front desk, so I just left without buying my items because I could not get anyone's attention to take my money; as in almost every hotel, the remote for the TV did not work very well.
February 14, 2012
Rated 5 out of 5 by Meredith13 Gorgeous view
Always go with the gorge view as it is fantastic! Club level is nice, however, breakfast was less than impressive. Would save that money & go to brunch in the restaurant.
July 14, 2014
Rated 5 out of 5 by AO50 This hotel has great character
I found the staff and facilities to be very accommodating.
July 14, 2014
Rated 4 out of 5 by Sylvester777 TravelerX7
The overall hotel is very nice and exceptionally clean. The staff is great and helpful. The river location is an added bonus.
My only issue was with the Wifi, as a business traveler I need a strong steady wireless signal. The signal varies by room and can be very weak reducing business work.
July 11, 2014
Rated 2 out of 5 by Wally Rooms are dirty and more
I have stayed there twice in the last 2 weeks. both times the carpeting in the rooms were dirty. the lighting in the bathroom appeared to be a 3 watt bulb. the coffee pots need changed or at least cleaned (terrible). Called the desk and ask if coffee available in the lobby. NO...6am only coffee available is in room with dirty coffee maker. only had 2 creamers for starbucks coffee which is already too strong. Beautiful hotel, but management must be always asleep. I will not stay there again. I was new to the area as my brother critical ill in akron city hospital. NO EXCUSE FOR DIRT...NONE NONE!!!!!!!!!!!
May 11, 2013
Rated 5 out of 5 by TomMary Wonderful Place to Stay
Our son and his new wife booked a number of rooms for guests attending their wedding. The Sheraton staff was incredibly helpful, especially the housekeeping staff who paid special attention to our dog. The restaurant and lounge staff easily accommodated our family gatherings on a moments notice. The hotel and surrounding areas were beautiful. We will definitely stay here again when we visit our son and daughter-in-law.
July 7, 2014
Rated 4 out of 5 by Jazz83 The Hotel Is Nice
The Hotel is nice but my room was not as clean as expectant.
July 11, 2014
Rated 5 out of 5 by OEMIII This hotel was what I expected!
Other than the pillows which were very uncomfortable. This hotel was every thing I expected and I was glad that I finally chose to spend a few days & nights there.
I would suggest more firm pillows on the bed. I did sleep soundly irregardless. I will come back to this location just for a get-a-way in the future. Great facility & location.
July 7, 2014
Rated 5 out of 5 by ohiovisit My favorite hotel in Ohio...the staff is like family!!
I always stay at this hotel when I am back in Ohio. I am treated so well by all of the staff members. Simon and Vince at the front desk and Peggy at the restaurant are all outstanding and represent your property well. I do have an improvement suggestion: the new water conservation shower heads have simply not enough water pressure. I understand we all have sustainability concerns but for a hotel shower they are just too low...and it really makes a difference when trying to get ready and clean in a hurry! If this could be changed it would be a great improvement to your property. Thank you!
April 19, 2012