Rated 5 out of 5 by LizardPA Clean, comfortable, friendly!
My husband and I recently stayed here for an anniversary night. Upon check in they immediately upgraded us to a jaccuzzi suite! The room was very clean, comfortable and quiet. The breakfast the next morning was excellant, and each staff member was more pleasant than the previous. A definite must if you need to stay in the Akron area!!!
May 9, 2012
Rated 5 out of 5 by Susan14 Excellent Hotel !
The hotel and staff were excellent in all area's. Best service we have ever received at any hotel, staff went out of their way to satisfy our needs, especially Vince at the front desk! I do agree with some of the other reviews that the water pressure could be much better in the shower. We will be back!!!
April 26, 2012
Rated 5 out of 5 by Mike05 Oops
SPg made a mistake in my reservations. The staff at Cuyahoga Falls came to my rescue, espeically a young man named Vince. He knew exactly what to do, made the necessary calls and actually put me up in the Penthouse and upgraded my status so I could use the clubroom. Thank you
June 12, 2012
Rated 5 out of 5 by kwh1957 this hotel has great features
But i would like to see grounds landscaping updated (or at least cleaned up.also great view of river but it was degraded by very dirty windows throughout hotel,also furniture on decks very dirty and old ,everything else very nice ,room was not ready till almost 6pm
May 23, 2012
Rated 4 out of 5 by NEEDINTERNET Must fix internet now
I have always loved your hotel. The staff is among the kindest and most professional that I have encountered anywhere. But I will reluctantly need to stay somewhere else until you fix your internet. Your hotel is like the bermuda triangle for computer useage. I have trouble using email on my iphone and my email and web on my laptop rarely work in your hotel. The lobby computers are also very hit or miss. I have wasted hours and I am done.
January 31, 2014
Rated 5 out of 5 by DBS4545 Great stay
Stayed at the hotel on 4/22/2012
Rooms are large , clean , with modern decor
Lobby is very nice
great pool , fitness area
Freindly , helpful staff
Dave from Brooklyn
April 24, 2012
Rated 5 out of 5 by ErinH Wonderful Customer Service
This property not only surpassed my expectations in the comfort and cleanliness of its rooms, but the customer service my family and I received was over the top! Everyone at the front desk and the food outlets greeted us and went out of the way to get to know us and we only stayed for 2 days! I especially would like to thank Elizabeth, Melissa, Heather & Simon at the front desk for going out of their way to make us feel like family!
January 28, 2014
Rated 4 out of 5 by Jane688 Great place for a get-together
Attended a convention at this hotel in September 2013, staying 2 nights. Room was great, comfortable, clean, spacious suite. A problem with the plug on the iron was pointed out to housekeeping and she immediately replaced the iron, even though I said I was in no hurry for one that worked. Only complaints by myself and other attenders was about the hotel restaurant, Beau's. Food was cold, after our server raved about the lobster bisque we were told they were out. Our server was very good and did everything he could, but service was very slow and the restaurant was almost empty. If the restaurant had met our expectations, would have given the hotel a 5 star!
September 16, 2013
Rated 3 out of 5 by CLEGirl If only....
I could easily give this hotel 5 stars if only they would be a bit more pet friendly...yes, they accept pets, and I am immensely grateful for that...but apparently the Love That Dog program has faded away or isn't active at this property for we were not even offered the bed/bowl etc. No problem as we travel with our own. But I find it a sticking point that pets could be in the lobby for check-in, and then are banished from "common areas". Yet they must use the hallway to get to the door to go out.... I am spoiled from other hotels, including Sheratons, who welcome pets in the lobby area by the Link. Especially in the wee hours of the morning it isn't likely that a dog is going to be disturbing the majority of guests. Many of whom are happy to visit a pet. I also think charging about $18 for a movie that has come out on DVD is a bit over the top. People who are bothered by smoke should be aware that the outside door at the end of the room hallway has a large ashtray receptacle so that it draws some smokers and one has to walk by/through when following the dog rules to use that door for their walks. The room service rates are reasonable with access to a menu form their great restaurant. The rooms have fridges that don't seem to be cold enough to keep perishibles, thought I don't travel with a thermometer; and also have microwaves. At the end of the road (make a left out of the parking lot to the end, and then a quick right) is a Swensons's restaurant which has a nice variety of fast food, shakes, phosphates etc. Note if you don't like the sound of trains that you might prefer a non-river view. It is a lovely place to stay with very attentive staff and in general is very well maintained. I did note a sauce stain on the sofa, a stain on the carpet that i pointed out so my dog would not be accused, and the plug was missing from the bathub.
December 13, 2011
Rated 1 out of 5 by tdeac1cam 5th time the worst time
Have been to this hotel 4 times before and always loved it... This time not so much.. was the 12th hotel on a 12 day trip.. I stay at over 100 hotels a year and this was supposed to be the easiest stay. Booked a 2 bedroom suite with a balcony and river view. Had never had the balcony before just a river view and was traveling with others so looked forward to a 2 bedroom suite. FIRST the 2 bedroom suites here only have 1 full bath between the 2 of them. Next upon arrival was given room keys and went to room..ok 5th floor thought all balcony rooms on lower but ok. We go into the room...large sitting room.. and 15 steps up to the bedrooms.. ok heave luggage after 12 days how are we going to get bags up there?? Go upstairs first room king bed has view of parking lot? second room has a peaked roof shutters that are screwed shut and if I open their blinds I see the roof??. I go downstairs and ask why I don't get the room I was confirmed for??... oh the people that were in it decided to stay another night and we are full booked so we upgraded you... How is this an upgrade?? I have no view, no balcony and I could never get my luggage up all those stairs..oh sorry thats all we have I can give you some spg points and $100 off... at this point fine I'm really tired...even more tired after I didn't sleep..on the top of the hotel you hear the trains!!! a lot!!! and didn't think about it but I purposely booked a room without a kitchenette because they make me nervous (had hotels with cockroaches) - sorry you didn't enjoy your stay but it was an upgrade I can't offer you any more --- needless to say I WILL NEVER BE BACK - property and cleanliness of rooms is also way below par for a Sheraton since last time I was here...all leaves on property guaranteed are from winter and this is July...and if you want to keep your meal in your stomach don't look at the corners or in the vents by the windows in the restaurant I think the dust has been collecting since they opened.>!
July 30, 2012
Rated 5 out of 5 by Stefan77 Roomy, Relaxing, and Rejuvenating for All!
We recently stayed at the Sheraton Suites Akron/Cuyahoga Falls over the Thanksgiving break. Our young one was playing in a sports tournament in Akron and we needed a place nearby to stay. Little did we know how pleasantly surprised we would be staying at this very special and completely renovated Sheraton. The ambiance upon entering the Sheraton was what one typically experiences when entering a world-class hotel and resort. But, to keep it brief, three words best represented our experience at this Sheraton:
Roomy – We were fortunate to get upgraded to a multi-level suite overlooking Cuyahoga Falls. To put it bluntly, we had enough room in this well-designed suite to make our living space back home feel cramped and crowded. Our daughter especially loved the fact that she had an entire downstairs room with a huge flat screen TV all to herself!
Relaxing – From the warm toned colors throughout the hotel to the rich and luxurious textures of materials making up our room, our senses were always left calm and at ease. We weren’t exactly in Maui, but based on the way we felt at the hotel and in our suite, we couldn’t tell the difference! Since when did any Sheraton become a resort hotel? Nice work by those running this hotel, from the general manager to those at the front desk, in making the atmosphere at this Sheraton a very relaxing one.
Rejuvenating – We made good use of the fitness facility and hot tub throughout our stay. Both my wife and I belong to health clubs back home and we always find it hard to keep to our exercise routine when traveling. However, at this Sheraton, we had no trouble finding a very clean, modern, and well-equipped fitness facility to get all of our routines done with a sense of accomplishment. We should also mention that dining at this Sheraton was quite wonderful. We had our Thanksgiving dinner at Piatto Novo. The service and food were excellent, as was the wonderful, yet cozy falls view found from anywhere within the restaurant.
All in all, we had a wonderful experience in the Sheraton Akron/Cuyahoga Falls. In part because our daughter made it to the finals (yeah!), and in part because we had a wonderfully roomy, relaxing, and rejuvenating time to celebrate the holidays as a family! We could not have wished for a more memorable experience.
We’ll be looking to find another tournament in the Akron area soon, just so that we have an excuse to return to the wonderful Sheraton Suites Akron/Cuyahoga Falls!
December 15, 2011
Rated 5 out of 5 by RandyT85 Excellent place for any purpose
This establishment is clean, well appointed, new, and the staff is very friendly and accommodating. Besides that, how could you pass up the opportunity to dine literally hovering over the Cuyahoga River. It is truly spectacular. If you are a preferred customer card holder, you will also have access to a very nice lounge with a balcony over the river, quality complimentary breakfast in the morning and a relaxed atmosphere. If you enjoy working out, this establishment has a very nice, but small, gym with free weights and a 2-lane lap pool and hot tub. I thoroughly enjoyed my stay, and I am sure you will as well.
November 9, 2013
Rated 5 out of 5 by mjg715 Great place to stay
My husband and I were staying in Akron for just one night and wanted to make the most of our time there. The hotel accomodations exceeded our expectations and the convenience of a hotel restaurant with a beautiful setting overlooking the falls was top notch. It was nice to drive to the hotel and not have to leave to go anywhere else until checkout. We would definitely stay here again! The Club level was also a nice addition for the beverages and snacks, but it would be better if there was some sort of hot breakfast (instead of just continental) for the additional rate. Overall, we had a great experience and will definitely stay here anytime we have to come back to Akron.
March 4, 2013
Rated 5 out of 5 by TeachyMum Blissful Comfort
This is the second time we have stayed at the Sheraton at Cuyahoga Falls, and both times we arrived very tired after a long day's journey in the car. To be met with friendly yet efficient smiles, to be directed to a room that looks as lovely as the suites at the Sheraton, and to fall into a comfy bed and 4 assorted pillows (you're sure to find one that suits your pleasure)....well, it was just dreamy! Blissful sleep came very quickly to all three of us and we thank you for it! The only downside was that we couldn't stay a second night because the hotel was full. Too bad! Word must be getting out about this place!
July 20, 2012
Rated 3 out of 5 by NoSleepInCuyahogaFalls If you love trains and motorcycles
Hotel was nice. Staff was friendly. Trains that roll by blaring the horn at all times of the night and day terrible. Train tracks very close to hotel and they honk the horn numerous times with each pass through. Trains run numerous times all night and day. Staff explained they have tried everything to eliminate the sound with no success. Also motorcycles getting on the freeway tend to rev it up and the sound echos off a concrete wall and the sound it deflected directly to the hotel. I would recommend that if you HAVE to stay here that you try to get a room overlooking the parking lot so sound is minimized.
June 19, 2012
Rated 4 out of 5 by j24633 A wonderful way to celebrate Valentine's Day
We booked the romance package for Valentine's Day overnight and couldn't have been happier. We did have 3 snags - a less than kind woman checking us and no luggage carts to bring our stuff to the room. Also, the package included a 4pm check out, if available. It was disappointing (and surprising) to find out it wasn't available.
We ate the Sunday brunch. Not only was the food spectacular, but the service was friendly and accommodating. The bed was comfortable. The room was in a great condition. The bar staff was friendly. The champagne and strawberries were a perfect touch. All around excellent!
February 19, 2013
Rated 1 out of 5 by Protocol Staff was unable to meet any of my requests
Rate was more then others in my party and hotel wasn't willing to lower my rate to match it. I asked to be on the ground floor, I was on the 4th. I asked if the ground floor was unavailable could I please be close to a door, my room # was 412 that is in the middle of the hall which isn't at all close to a door, their were several doors in this hotel seems that wouldn't have been that difficult. Seems to me the over all customer service has gone way down at the Sheraton properties. It was a busy weekend at the hotel but that is a reason to step up your customer care. I felt unvalued as a guest.
January 10, 2013
Rated 4 out of 5 by DMC02 A repeat guest
My wife and I have been staying at the Sheraton in Cuyahoga Falls since 2002. We enjoy the many amenities the hotel has to offer. However, we have noticed a drop in the overall service in the past 10 years, especially the front desk staff. And on both days, our room was not cleaned until 3 or 4 p.m. (However, the housekeeper was more cordial than the front desk staff.) And I'm wondering if there is any hotel in the world that does not offer complementary morning coffee to their guests (other than a tiny coffee maker in the room). These things are easily remedied though, and I hope they will be taken into consideration. The atmosphere, cleanliness, and location are great. In all, a comfortable stay.
July 9, 2012
Rated 5 out of 5 by Vern56 We were treated like royalty.
My wife and I visit Cuyahoga Falls once or twice each year to visit our Grandchildren. Sheraton has bent over backwards every time to accomodate our every need at a great price. I can't say enough good about the entire staff. What a team! Breakfast was wonderful each day and the lounge was fun to visit. The housekeeping staff was attentive and kept our room in tip-top condition at all times. The only problem we encountered was that a Bridal Show was scheduled for the same week-end as our visit, which made parking a little difficult. We had to park across the stree at the overflow lot, which wasn't a real big deal. All in all, this is a great place to stay and my wife and I will be returning for sure.
October 26, 2012
Rated 3 out of 5 by MaryBeth1 coffee maker/slow drain
The coffee maker was shaped like a K-cup filter but they gave you full size filters and you were suppose to stuff them down into the cup. The water did not flow through well. I think they ordered the incorrect filters.
The drain in the tub did not work well. At end of shower you were standing in 3 inches of water.
Great with Dogs but ask for first floor. Had to go up elevator each time.
December 31, 2013
Rated 4 out of 5 by WeddingParty Nice Hotel
The hotel itself was very nice and clean. The lobby was beautiful. Only a few small problems. The front desk staff was not helpful or pleasant. We went down at approx. 11:00 pm to ask a few questions and the two gentleman never even looked up. Gave one word answers. We waited about 5- 10 minutes in the store to purchase items and again they was rude like we were interrupting. Finally in the morning at breakfast, we asked for two clean coffee mugs as ours had lipstick and coffee still in them. The server told us the cups were just stained. We took two cups off another table.
May 9, 2012
Rated 1 out of 5 by QWHY123 Disappointing stay well below the typical SPG standard
The overall experience dealing with the staff at the hotel was not was we usually expect from a Starwood hotel. Making the reservation was difficult, with the Starwood hotline having to fix it, the stay felt very low-end for a Sheraton and the check-out required another unwanted discussion with SImon on days stayed, separate reservations, free nights, points, etc. Customer does not care about why/why not - just fix it and make it right. Finally, checking my points, they did not get it right and charged me points for our free night. Believe Starwood need to focus on certain hotels to ensure customer service where it needs to be. Did not feel like a 7 year platinum guest at the Cuyahoga Falls Sheraton. I would have settled for feeling like a valued customer.
November 6, 2013
Rated 2 out of 5 by brianfm Parking is a Disaster
This hotel doesn’t have nearly enough parking for its guests much less for the excessive number of non-guests who are attending various functions at the hotel. Hotel guests are forced to park their vehicles across the street in an unattended public parking lot with poor lighting and no security. This hotel clearly has no regard for the safety of its guest or their property. How could anyone recommend a hotel that fails to concern itself with even the most basic service to their clientele namely the safety of their guests and their property?
October 15, 2013
Rated 1 out of 5 by 300trains Train, train go away.
I was never informed that trains run right outside your window at night. I was out for business until bedtime. I was not awqare of the trains until I tried to sleep. I fell asleep, then awakened by very loud train whistle. Fell asleep. Trains continued to go about every 30 minutes. Eventually, I could not fall asleep between trains. Manager at front desk in the morning told me absolutely no discount or refunds for this issue.
December 13, 2013
Rated 3 out of 5 by RileyD99 No Recognition
Aside from acknowledging that my SPG # was attached to my reservation I received no recognition for being a member. I was not placed on the preferred floor, where I appreciate and enjoy the free bottled water that is generally provided. I requested a room other than a double bed room and was not accommodated, either. Had I not been forced to sleep in a bed smaller than I am accustomed I would rate the room comfort higher. The best part of the stay was the fitness facilities. The pool & whirlpool were great as was the gym. Nothing special about this place.
June 2, 2012
Rated 5 out of 5 by izymassage Sheraton satisfaction
We've had very satisfactory stays the last 2 years, where the staff on the ground exceeded expectations in a majority of areas. Last year's stay had a rough spot with one server, which although promised to be compensated by last year's mgt, never materialized. Glad I brought this up to the national reservation line- because the current mgt and staff were informed bent over backwards to review the issue and keep us as satisfied returnees. The total experience this trip was all mgt and staff are customer service focused, and seem to take it in stride as to who they are. Very nice. Only disappointment was I wish we were informed the pool and spa areas were under renovation as I love a spa after working out in their excellent fitness room.
May 13, 2013
Rated 5 out of 5 by WilloCouple Very comfortable
The room was clean and comfortable. The bed was nice and cozy. The pool area was clean and had plenty of seating and towels available. The restaurant has a wonderful view of the river and falls and has an awesome breakfast buffet available. The only negative to this stay was the fact that the walls are quite thin and you can hear everything that goes on in the hallway. I would definitely recommend this hotel and would stay here again.
December 2, 2013
Rated 5 out of 5 by Erinkm1 Wow look @ the view!!
I have to say, this was our first strip to Cuyahoga falls, Ohio.... in fact it was our first trip to Ohio. The Hotel was spectacular. The front desk staff was awesome(Simon), they made everything perfect and bent over backwards to make our stay wonderful. The Restaurant Sunday brunch was amazing, and the staff in the Novo Lounge were engaging and interactive (Juan). We left feeling like we were leaving home and will miss the staff the amenities and the view of the falls most. With warm memories and looking forward to coming back.
August 25, 2012
Rated 3 out of 5 by deke4161 Check in needs attention
My email confirmation stated that I was confirmed in on the club floor with continental brkfst in club lounge. When I checked in, the front desk guy told me I was not on the club floor - standard room only and "we don't have a club floor". I didn't get my breakfast voucher until that evening when I went back to the front desk and the lady gave it to me. She stated that I should have been on the club floor when I checked in. That happened to several of our guest in our group. I've done a meeting at this hotel, can't say I'll do it again soon.
August 29, 2012
Rated 3 out of 5 by BEB2013 unfortunate visit
I have stayed at this hotel several time in the past and have always had an excellent experience. Unfortunately, this time was not a good experience. We stayed four nights in the hotel and had problems with the air conditioner every night. We contacted the front desk and they promised to fix it but every night, in the middle of the night, the air conditioner stopped working and began to flow warm air. The hotel staff never communicated they were unable to fix the issue permanently. The AC worked during the day but not at night.
Also, the bed was extremely uncomfortable and appeared to have broken springs on one side. I mentioned this to the front desk as well and the response I received was "I am sorry to hear that. We'll have someone come look at it".
June 3, 2013