Rated 3 out of 5 by MrBob Nasty towels
The bathtub had hair on the sides and there was no tub stopper so I had to use the plastic from the disposable cup with a wash cloth to plug the drain hole in order to bathe. The towels were very old and were frayed on the edges; not what I expected from such an expensive hotel. The hotel lacks color and the room carpets were dirty. The location is great and close to the highway and local entertainment.
August 10, 2014
Rated 5 out of 5 by KimInCleveland Bath Tub Challenges
I really loved the room until I utilized the shower. The stopper does not let any water drain out of the bath tub. I had to totally remove it so I would not stand in dirty water. Also, the water in the sink took a long time to warm up in the evening.
August 26, 2014
Rated 5 out of 5 by TRAVELON `kent stay
This unfortunately is our last stay at this hotel as our son graduated from Kent State. That is bittersweet as this hotel consistently shines in every area from check-in to departure. The staff is friendly and efficient. The hotel is very clean and has good parking. Thank you for many great stays. We have never had a disappointing one.
August 18, 2014
Rated 3 out of 5 by BEB2013 unfortunate visit
I have stayed at this hotel several time in the past and have always had an excellent experience. Unfortunately, this time was not a good experience. We stayed four nights in the hotel and had problems with the air conditioner every night. We contacted the front desk and they promised to fix it but every night, in the middle of the night, the air conditioner stopped working and began to flow warm air. The hotel staff never communicated they were unable to fix the issue permanently. The AC worked during the day but not at night.
Also, the bed was extremely uncomfortable and appeared to have broken springs on one side. I mentioned this to the front desk as well and the response I received was "I am sorry to hear that. We'll have someone come look at it".
June 3, 2013
Rated 5 out of 5 by CincyWeber Hotel of Choice
I am in Akron area frequently for business and this is always my hotel of choice. Highly recommend this unique hotel with beautiful views of the river and falls!
August 27, 2014
Rated 4 out of 5 by Julie1963 Hotel Experience
The hotel is beautiful the food was great.. The only problem we had was we asked for connecting rooms to another guest. we were told they had that on record. Called the day of check in and confirmed it.. We arrived about an hour earlier than the other couple and I confirmed it one more time and when they checked in and called us to see what room we had.. it was not anyway connected or close.. 004 to 242 Really... How hard is it.. It never got fixed. They said they would but the evening went on and we never heard from the staff.
January 15, 2013
Rated 5 out of 5 by Mdkjm Wedding Reception
We had our daughters reception there this weekend. It was better than we could have imagined. Jennifer, Michelle and their staff were professional and beyond efficient. From the beginning, Jennifer was on top of everything. We were never concerned or stressed about anything because Jennifer was so competent. We will highly recommend your facility to anyone. From your check in staff to the event staff, it was impressive!
July 29, 2014
Rated 4 out of 5 by ABF2014 ALways our choice when we come to northeast ohio
First time I did not like the room. Our "city view" was a "hotel roof top view" and I think the bed was a queen not a king. But the room and bed were comfortable and clean and the hotel was quiet even with the festivities going on all around. There's always something going on in the Falls.
August 18, 2014
Rated 2 out of 5 by Traveler Need maintenence update
1. Men's restroom by conference rooms, far toilet stall wall/door was previousily broken. It was repaired, but very poorly. Might be waiting for new parts but based on discolor of repaired area did not look as anything would be done. 2. Elevator close to pool (not rock elevator) had a sign partially ripped off inside wall. 3. My room "sitting room" TV not working. Tried actual side mounted power button and no reponse. Checked electrical plug, found them very loose. Should have been reported by housekeeping.
April 15, 2013
Rated 5 out of 5 by Ferg008 Little slice of paradise
With the Cuyahoga River running past, the outside decor and the room layout it would be hard to find a better place to spend a few days in Cuyahoga Falls other than the Sheraton.
August 18, 2014
Rated 5 out of 5 by Petesburgh Awesome stay
From the moment we checked in I felt welcomed. Kasey (Casey) was AWESOME, she was by far one of the best check-in experiences I have ever had. I would be remiss if I didn't mention the quick service by Jim in maintenance, we had a problem with the air conditioning in our room he came up let us know he was working on it and with-in 5-10 minutes it was pumping ice cold air out and he then followed up to make sure it was resolved and asked if there was anything else that he could help us with. OUTSTANDING!
September 10, 2013
Rated 4 out of 5 by jla61210 not the room i booked
I had booked a Bi_level Suite 2-3 weeks prior to our stay. When we arrived they put us in a normal room. I called down to the front desk to let them know the room was wrong and I was told they weren't available anymore and then the girl said you must have booked it online. I'm glad I called down to the front desk because I was still going to be charged for the Bi-level suite. I was a little annoyed since I made sure they were avaialbe when I booked the room online.
June 9, 2014
Rated 5 out of 5 by Pammy56 Hotel features are good.
We had a wonderful experience, great time, good food, great staff. The only thing that would make this hotel better would be a continental breakfast, For the price of the rooms, breakfast should be included. Other than that.........beautiful!
August 11, 2014
Rated 4 out of 5 by Jian Good hotel...
Internet service is bad!!
August 22, 2014
Rated 3 out of 5 by Travel444 Staff Needs Customer Service Training
From the time of booking the room, it was a fiasco. We had to make multiple calls in order to confirm that we could in fact use a CC authorization form (as the trip was paid with a company credit card). After being told several times that this couldn't be done (which we travel all the time and have never had an issue), it took a supervisor to push the request through. Upon checking in, the staff was 'stand-offish" and very non-helpful...it was quite obvious that they did not want to be there.
May 17, 2013
Rated 5 out of 5 by TomMary Wonderful Place to Stay
Our son and his new wife booked a number of rooms for guests attending their wedding. The Sheraton staff was incredibly helpful, especially the housekeeping staff who paid special attention to our dog. The restaurant and lounge staff easily accommodated our family gatherings on a moments notice. The hotel and surrounding areas were beautiful. We will definitely stay here again when we visit our son and daughter-in-law.
July 7, 2014
Rated 5 out of 5 by mario1327 akron's finest
Everyone at this hotel is so helpful, courteous, and kind. We love to visit Akron just to stay at this place,
August 18, 2014
Rated 3 out of 5 by Gbiv OK
Room cost was not consistent quality. Tiles in bathroom floor were cracked and there was no drain stopper in tub. There were no wash cloths in bath (they were located in sink area)
The view was very good but the windows were not insulated well so I had to keep the blinds closed. Traffic noise was also very noticable.
I called the desk for a recommendation on delivery restuarants, I was invited to come to the desk to review the menus. The o offer of information or to provide even the menus.
January 31, 2013
Rated 5 out of 5 by kteach Better than I expected
My husband and I attended a wedding reception here and stayed one night. I haven't stayed in a Sheraton in years, and the quality of the last one made me think it was a dying chain. I only stayed here because there was a block of rooms reserved for wedding guests. I was pleasantly surprised with a very clean suite, high end furnishings and bedding, and comfortable beds. Staff serving at reception were personable and attentive.
June 30, 2014
Rated 3 out of 5 by ZACK "TRAIN HORN/WHISTLE ALL NIGHT LONG!!!"
SHERATON SUITES AKRON/CUYAHOGA FALLS, THIS SHERATON IS A FIRST CLASS OPERATION. IT'S MODERN FACILITIES WERE IMPRESSIVE. HOWEVER! AT CHECK IN, MY INCOUNTER WAS NOT WARM AND FRIENDLY. I WAS GIVEN A ROOM FACING THE STREAM. SOMETIME AFTER 12PM I WAS AWAKENED BY A LOUD TRAIN HORN. AND ABOUT EVERY HOUR AFTER THAT. EVERYTIME I GOT TO SLEEP ANOTHER TRAIN HORN. THE NEXT MORNING I WAS TOLD NEXT TIME I STAY I SHOULD GET A ROOM ON THE CITY SIDE OF HOTEL. THAT INFO WOULD HAVE BEEN OF USE AT CHECK IN.
November 19, 2011
Rated 5 out of 5 by StPaulieGirl Exceeded Expectations
We found this hotel through our AAA travel book. When we arrived, the staff was easy to understand and very professional. We were there for one night but took a quick swim in the pool before bed, to get some blood flow to our bodies. We were pleasantly surprised at the quality of food served on the breakfast menu and the breakfast buffet. This was no continental breakfast! Made to order omelets, pancakes and waffles, FRESH fruit, really good coffee and a variety of breakfast meats. The view from the restaurant was very tranquil with an actual river flowing underneath! My only complaints are that I slept on the sleeper sofa and it was warped, uncomfortable and cold. Some of the pillows inside the covers were stained and should have been replaced. The room service food was mediocre but we did order a half hour before they closed. I had forgotten my toothbrush and the front desk gave me one for free! Overall it exceeded our expectations especially for just a one night stay. There was even a Bob Seger tribute concert playing down the street but we couldn't here it because the rooms were so quiet. Staff was outstanding and acknowledged us when we would see them in the hotel. They all seemed to enjoy working at the Sheraton .
August 17, 2014
Rated 4 out of 5 by BobLCMH Good but not great
The hotel overall is good but there are a couple areas where things have dropped off over the years. Examples are bathrooms - showers are getting old and water pressure is pretty low. Television is not great either - competitors offer a lot more options. Front desk staff was just ok - did not acknowledge SPG membership. Could have been more welcoming even though they were busy.
July 14, 2014
Rated 5 out of 5 by YogiBear Better on the "city" side
This is a great hotel. Very comfortable rooms with lots of space. It is very expensive compared to nearby hotels. The quality and features justify the price. For us the "animal friendly" feature is the big win.
Be sure to ask for a "city" side room. The view is lovely on the "river" side. You can enjoy it from many places in the hotel. The "river" side suffers from the noise of the highway and the train just across the river from the hotel. The noise gets worse on the top floor.
April 18, 2012
Rated 5 out of 5 by Maverick733 Difficult Times
After finding no availability we were forced to stay at another hotel for one night. We were attending a funeral and we just couldn't stay in the first hotel. We have stayed with the Sheraton Falls before and wanted to relocate. After finding availability online we were able to get a room for the remainder of our unfortunate visit. Despite alot of activty at the hotel this week, the staff was courteous and helpful and the room was excellent.
June 8, 2014
Rated 3 out of 5 by Bobby301 Great View. So so rooms.
Beautiful view, if you get on the right side of the hotel. We checked in very late and the AC wasn't working. My children were asleep so we didn't want to bring maintenance up. It was a bad first night but we were promptly moved to a different room in the morning. There seem to be no Gold member benefits beyond the check-in amenity. I'm used to a club room with free breakfast and light dinner snacks. Overall though, it was satisfactory, maybe not worth 7,000 points per night.
June 30, 2013
Rated 4 out of 5 by Heather1976 Overall
We hosted a large meeting all week. Banquet staff is always willing to do whatever it takes. Sales and catering manager is the best to work with. I did stay in the facility one night. My air conditioner didn't work until later in the evening and my carpet was soaking wet all through the living room.
July 28, 2014
Rated 5 out of 5 by WillHold This hotel is great all around.
This hotel offers a fantastic view and a enormous suite style rooms that are great for business or family travel. Will definately stay here again.
August 11, 2014
Rated 1 out of 5 by Robert trains
Your Hotel is beautiful- the Falls are Beautiful- The train blasting it's horn every hour all night - ruined everything.
Your staff must know this major default- why would you not warn guests and suggest if we stay on the opposite side of the hotel the sound may not be as bad?
My wife and I try to take one evening a year away from kids and this was it!
Very disappointed in your staff and will make sure to tell anyone we know of the hazards of trying to sleep in your hotel
April 22, 2013
Rated 4 out of 5 by SoClose Very nice hotel
I was only there one night, so I didn't have an opportunity to try out the restaurant or other amenities. The suite was very clean, well laid out, and spacious. There was even a recycling can - well done!!
There were a couple things I would chage though. The light in the bathroom was very dim - barely brighter than a nightlight. And there was no exhaust fan in the bathroom. Also, a towel ring next to the sink would be nice. There was no place to hang the hand towel.
September 11, 2013
Rated 3 out of 5 by derby be sure waiter reads the menu and tells the chef
had dinner with friends in "Beau."..ordered a berry salad with pecans--asked for it plain (no dressing)--it arrived wth a least a cup of dressing--sent it back and reminded the waiter I had specified no dressing but lemons instead. Salad came back--I counted the berries: one raspberry, five blackberries, 10 blueberries and three cut up strawberries--NO pecans. I asked for pecans--and reminded the waiter it said so on the menu and he brought a small bowl of pecans. . THEN we ordered dessert--all of us selected sorbet with berries. we expected a grand presentation--instead we got a cereral bowl with sorbet--but no berries--we again asked for berries and reminded the waiter it said so on the menu--another waiter brough a small bowl;of maybe a dozen blueberries--I asked for blackberries instead--and he came back with three.
June 17, 2013