Rated 3 out of 5 by Singerchar Honeymoon Night
My family purchased a night at the Sheraton for my sister and husband's honeymoon. During the evening when they were supposed to be enjoying themselves, they were waiting for assistance to fix the stopper in the whirlpool tub. Finally that was fixed, and then trying to use the tub, the whirlpool feature did not work. They called the front desk to notify them, were asked if they would like someone to come fix it, and told them they had already wasted enough time from their evening and they would just forget about the bath. The staff seemed responsive on checkout, but it was such a disappointment to us who wanted to give such a lovely gift for the honeymoon.
July 23, 2014
Rated 5 out of 5 by GRANTWORKS FAMILY TRAVEL
WE HAVE FAMILY IN AKRON AREA AND WNEN WE TRAVEL TO AKRON FOR FAMILY WEDDINGS AND FUNERALS WE HAVE BEEN STAYING HERE FOR OVER 15 YEARS AND USUALLY BOOK 8 OR MORE ROOMS , JUST RETURNED TODAY FROM THERE , AND WE NEVER HAD ANY PROBLEMS WITH OUR STAY ,THE STAFF IS ALWAYS FRIENDLY AND GOES OUT OF THEIR WAY TO ACCOMODATE OUR REQUESTS ,, LEFT MY LAPTOP IN ROOM SUNDAY AND REALIZED WHEN I WAS HEADING HOME , CALLED HOTEL FROM ROAD AND THEY RECOVERED MY COMPUTER AND FEDEX IT TO ME AND RECEIVED IT TODAY ,CANT ASK FOR BETTER SERVICE ,, WILL BE BACK IN JUNE FOR ANOTHER WEDDING
July 22, 2014
Rated 4 out of 5 by hbic56 Bring your earplugs!
This is a lovely Sheraton with a beautiful setting next to the Cuyahoga River and all the amenities. There was only one problem - between midnight and 3 am at least 3 freight trains passed nearby, blowing their whistles for multiple warning blasts each time. Definitely impacted my sleep.
July 22, 2014
Rated 2 out of 5 by Texanwholoves2travel Beautiful Hotel - BUT
Absolutely a Beautiful Hotel, but very hard to get any rest here, at least where our room was located.
The beds and rooms are very comfortable, clean, roomy and inviting. But when it is time to sleep is when the trains wake up!! We were located not only on the top floor so we did hear lots of road noise due to the freeway out our window, but also we were in the rooms at the far right in the hotel so we were located right by the train track road crossings and numerous times throughout every hour the whistles would blow not just once but numerous times. The hotel had a very low occupancy rate the night of our stay so I don't understand why they didn't put guest in rooms where this would not be a problem.
I would stay here again but with a special request of lower floor and most likely a city view room away from trains.
I was really put out with the staff's response, which was just an I'm sorry, so I did end up cancelling the next nights stay because I was exhausted from no night sleep.
My advice to the hotel would be to at least tell the guest what to expect if they have to be put in these rooms or even give discounted rates for these particular rooms. To guest, if you want to sleep request rooms on lower floors on right side of hotel.
July 18, 2014
Rated 3 out of 5 by forgetit26 Confusing payment policies.
Upon check in we informed the desk agent that we wanted to pay cash for our room. He informed us that they would still hold $150.00 on our card as a form of payment. He said that it would be returned to our account within three to five days. This is a ridiculous policy!
July 14, 2014
Rated 5 out of 5 by Meredith13 Gorgeous view
Always go with the gorge view as it is fantastic! Club level is nice, however, breakfast was less than impressive. Would save that money & go to brunch in the restaurant.
July 14, 2014
Rated 4 out of 5 by BobLCMH Good but not great
The hotel overall is good but there are a couple areas where things have dropped off over the years. Examples are bathrooms - showers are getting old and water pressure is pretty low. Television is not great either - competitors offer a lot more options. Front desk staff was just ok - did not acknowledge SPG membership. Could have been more welcoming even though they were busy.
July 14, 2014
Rated 5 out of 5 by AO50 This hotel has great character
I found the staff and facilities to be very accommodating.
July 14, 2014
Rated 4 out of 5 by Jazz83 The Hotel Is Nice
The Hotel is nice but my room was not as clean as expectant.
July 11, 2014
Rated 4 out of 5 by Sylvester777 TravelerX7
The overall hotel is very nice and exceptionally clean. The staff is great and helpful. The river location is an added bonus.
My only issue was with the Wifi, as a business traveler I need a strong steady wireless signal. The signal varies by room and can be very weak reducing business work.
July 11, 2014
Rated 5 out of 5 by OEMIII This hotel was what I expected!
Other than the pillows which were very uncomfortable. This hotel was every thing I expected and I was glad that I finally chose to spend a few days & nights there.
I would suggest more firm pillows on the bed. I did sleep soundly irregardless. I will come back to this location just for a get-a-way in the future. Great facility & location.
July 7, 2014
Rated 5 out of 5 by TomMary Wonderful Place to Stay
Our son and his new wife booked a number of rooms for guests attending their wedding. The Sheraton staff was incredibly helpful, especially the housekeeping staff who paid special attention to our dog. The restaurant and lounge staff easily accommodated our family gatherings on a moments notice. The hotel and surrounding areas were beautiful. We will definitely stay here again when we visit our son and daughter-in-law.
July 7, 2014
Rated 4 out of 5 by JR1958 Needs better beds
Was very disappointed in the bed, felt like I was sleeping in a hole. Other than that, very thing was great.
June 30, 2014
Rated 5 out of 5 by kteach Better than I expected
My husband and I attended a wedding reception here and stayed one night. I haven't stayed in a Sheraton in years, and the quality of the last one made me think it was a dying chain. I only stayed here because there was a block of rooms reserved for wedding guests. I was pleasantly surprised with a very clean suite, high end furnishings and bedding, and comfortable beds. Staff serving at reception were personable and attentive.
June 30, 2014
Rated 1 out of 5 by proguard You Are Kidding
Stayed there the night of the 23rd, paid for two rooms, and we made an error by booking a 2nd night pre-paid. You would not give us credit for the 2nd night even though the hotel was less than full and we checked out before noon on the 24th. I come to the area two times per year and will not be staying with you.
June 27, 2014
Rated 5 out of 5 by Holister Wedding Reception Stay
I would highly recommend this hotel to all friends and family. I couldn't have asked for a better room. Everything was perfect.
June 23, 2014
Rated 5 out of 5 by tdog189 very good
a very nice place to stay outstanding view of falls
June 17, 2014
Rated 5 out of 5 by Joan1989 Recent Travelor
The hotel is great right on the river with great views from 2nd floor. The services were outstanding, the staff friendly and easy to get around the area. Thank you.
Joan and Bill
June 10, 2014
Rated 4 out of 5 by jla61210 not the room i booked
I had booked a Bi_level Suite 2-3 weeks prior to our stay. When we arrived they put us in a normal room. I called down to the front desk to let them know the room was wrong and I was told they weren't available anymore and then the girl said you must have booked it online. I'm glad I called down to the front desk because I was still going to be charged for the Bi-level suite. I was a little annoyed since I made sure they were avaialbe when I booked the room online.
June 9, 2014
Rated 5 out of 5 by Maverick733 Difficult Times
After finding no availability we were forced to stay at another hotel for one night. We were attending a funeral and we just couldn't stay in the first hotel. We have stayed with the Sheraton Falls before and wanted to relocate. After finding availability online we were able to get a room for the remainder of our unfortunate visit. Despite alot of activty at the hotel this week, the staff was courteous and helpful and the room was excellent.
June 8, 2014
Rated 5 out of 5 by tim903 Very Nice Stay
Very comfortable rooms and attentive staff. The setting is beautiful.
June 2, 2014
Rated 4 out of 5 by vmidap Great Hotel
Outstanding Room and accommodations. We were traveling from Virginia and returning home to Michigan and this hotel has a great location right off the interstate and the room accommodations were terrific.
May 28, 2014
Rated 5 out of 5 by Aurora33 This hotel is very comfortable and the staff was awesome.
We had a very good staying experience.
May 19, 2014
Rated 5 out of 5 by Bill9720 Great Stay
Hotel is in great location alongside river but also has nearby train lines that have frequent trains in early morning hours that sound horns. The facility was clean and well appointed. Rooms spacious and housekeeping does a great job. Staff extremely friendly and professional. Restaurant is great and highly recommend it. Large indoor pool with outside deck.Club room has access to deck overlooking falls on the river.
May 15, 2014
Rated 4 out of 5 by NickJB Bad Sleeping Hotel
The hotel and staff are great. The major problem is the noise with the train that runs through and blows a horn every half hour which kept our family awake all night.
May 12, 2014
Rated 4 out of 5 by Pam0511 Nice location and views, but
We stayed on the Saturday night before Mother's Day, and when we went to the hotel restaurant for the breakfast buffet, we were told that unless we had a reservation, we could not have a seat. It was clear the hostess was flustered and did not know how to handle the situation. That is terrible service for a hotel guest to be unable to have breakfast at the hotel. They should have advised us at check in that because of Mother's Day, reservations for breakfast would be required. Definitely not what I expect when I stay at Sheraton hotels, which I frequently do because of your pet friendly policies.
May 12, 2014
Rated 5 out of 5 by Nealdb7 Great hotel-Not so great restaurant
Our dinner from the hotel restaurant was so salty we could not eat it. We should have said something but were too tired. We brought it back to our room as takeout. Other than that we had a great stay and appreciate your dog friendly policy.
May 5, 2014
Rated 5 out of 5 by PBI41 Hotel has excellent location
The Cuyahoga river is a significant attraction
May 4, 2014
Rated 5 out of 5 by flyfish Penthouse
Our stay in the Penthouse, although only one night, was fantastic! The Penthouse was probably the best of any place I have ever stayed in. Thank you.
April 28, 2014
Rated 4 out of 5 by edc37027 Nice location
This is a good place to stay and the location is safe. The only drawback is that crazy train that comes through every morning around 5:30. (No wake-up call needed).
April 21, 2014