Rated 4.1 out of 5 by 255
Rated 5 out of 5 Wonderful Place to Stay
Our son and his new wife booked a number of rooms for guests attending their wedding. The Sheraton staff was incredibly helpful, especially the housekeeping staff who paid special attention to our dog. The restaurant and lounge staff easily accommodated our family gatherings on a moments notice. The hotel and surrounding areas were beautiful. We will definitely stay here again when we visit our son and daughter-in-law.
July 7, 2014
Rated 5 out of 5 by kteach Better than I expected
My husband and I attended a wedding reception here and stayed one night. I haven't stayed in a Sheraton in years, and the quality of the last one made me think it was a dying chain. I only stayed here because there was a block of rooms reserved for wedding guests. I was pleasantly surprised with a very clean suite, high end furnishings and bedding, and comfortable beds. Staff serving at reception were personable and attentive.
June 30, 2014
Rated 4 out of 5 by JR1958 Needs better beds
Was very disappointed in the bed, felt like I was sleeping in a hole. Other than that, very thing was great.
June 30, 2014
Rated 1 out of 5 by proguard You Are Kidding
Stayed there the night of the 23rd, paid for two rooms, and we made an error by booking a 2nd night pre-paid. You would not give us credit for the 2nd night even though the hotel was less than full and we checked out before noon on the 24th. I come to the area two times per year and will not be staying with you.
June 27, 2014
Rated 5 out of 5 by Holister Wedding Reception Stay
I would highly recommend this hotel to all friends and family. I couldn't have asked for a better room. Everything was perfect.
June 23, 2014
Rated 5 out of 5 by tdog189 very good
a very nice place to stay outstanding view of falls
June 17, 2014
Rated 5 out of 5 by johnny123 Hidden Treasure
Wife and I live N Royalton and I drive past this hotel everyday on way to work. When co. decided to have Christmas Party near by - I decide to surprise the wife with a room for the night and breakfast in the morning! I was greeted well at the desk - and everyone was very professional. I had a room overlooking the water rapid - falls that was so enjoyably noisy - we could not hear the rest of the world for one night!! It was fantastic. Who would of thought here in Cuyahoga Falls this really nice hotel sits? Maybe a little pricy for a business stay - but if you want to spoil someone - you'll love it here.
December 14, 2011
Rated 4 out of 5 by jla61210 not the room i booked
I had booked a Bi_level Suite 2-3 weeks prior to our stay. When we arrived they put us in a normal room. I called down to the front desk to let them know the room was wrong and I was told they weren't available anymore and then the girl said you must have booked it online. I'm glad I called down to the front desk because I was still going to be charged for the Bi-level suite. I was a little annoyed since I made sure they were avaialbe when I booked the room online.
June 9, 2014