Rated 5 out of 5 by Jeannine007 Always lovely!!!
Had a wonderful stay as always!! Our vacation plans to Punta Cana fell through and we were coming back from the airport deflated and disgusted. Decided to stay overnight at the Sheraton in Cuyahoga Falls, and the girls at the desk greeted us warmly and Kasey and Amber even sent a bottle of wine up to our room later!! What wonderful service! This place is awesome.. Always top notch. And the breakfast buffet is amazing! Would definitely recommend this hotel!!! Thank you!!
January 23, 2016
Rated 5 out of 5 by Bobby736 Excellent staff courtesy
Every staff member treated us as valued guests including front desk, maintenance, valet parking and restaurant servers
January 2, 2016
Rated 4 out of 5 by Ery14 Nice stay
I stayed at this hotel briefly- the room was standard, clean, and the staff was friendly and accommodating.
December 21, 2015
Rated 1 out of 5 by TM2794 WORST SERVICE/MANAGEMENT EVER !!!!!
STAYED 1 NIGHT AT HOTEL, CONTRACTORS LOUD/WOKE UP IN MORNING., HALLS AND ROOMS DUSTY AND DIRTY..TRIED TO TALK TO MANAGEMENT ABOUT STAY, VERY RUDE AND ACTUALLY
HARASSED ME, FOLLOWED ME AROUND, DID NOT DO ANYTHING , VERY DISPLEASED AND WARN EVERYONE IF POSSIBLE TO STAY CLEAR OF THIS HOTEL
August 13, 2015
Rated 5 out of 5 by Ferry25 Bi level Suiteness(Sweetness)
I took some employees & family to Canton & Cleveland. This hotel location is ideal for both. The hotel is amazing. The rooms are great & the waterfalls are a real treat. Erin was so helpfun & upgraded us to a bi level suite. Noit something you see everyday. I recommend this hotel to anyone travelling in this area!
July 19, 2015
Rated 5 out of 5 by Scott457 Great Experiance
I would like to thank the Staff for their courteousness and commend them for a job well done. My wife and I were very happy with the up grade and the overall treatment from the staff. I have already recommended this Hotel to others and will continue to do so. Thank you so much for everything
June 28, 2015
Rated 4 out of 5 by fifasoccer Great natural setting
Beautiful setting on the river. The bar/restaurant really take advantage of the view by being cantilevered over the water. The bar and restaurant have a nice ambiance and the staff was great. The only thing (but a big thing) that did not meet expectations was the room-- I specifically booked one of the 12 prime suites that sit at the water's edge with a balcony. The setting was perfect, the room/décor . . . very tired and in need of a serious makeover considering the weekend price point.
June 22, 2015
Rated 5 out of 5 by BillS2015 Staff responsiveness
Staff are friendly and always go extra step to solve our problem. We are really satisfied with their service.
June 1, 2015