Rated 4 out of 5 by Shagster Staff responsiveness
I've stayed at this hotel 4 times in the last two months
I usually make my reservations weeks in advance but sometimes I'm ask to travel for my job at last minute.
This was the case this week and because I always stay here I came directly here after work to check in and the girl at the front desk informed me that I didn't have a reservation. I was devistated thinking where am I going to stay at the last minute. However the girl ( I wish I would have gotten her name) said no problem we have rooms available and even gave me an upgrade for the rate my company usually pays. It was Monday Aug 22nd around 6:00 p.m. When I checked in. I just want to thank this girl for making this weary travelers day! Truly Thanks!
August 24, 2016
Rated 5 out of 5 by brandy93 Great Suite
I highly recommend this hotel. Very clean and bed was extremely comfortable. Complimentary Starbucks coffee served daily in rooms as well as free bottles of water for preferred guests. Wish I could have spent more time here to enjoy the restaurant and bar area.
August 15, 2016
Rated 1 out of 5 by Jake27 Needs Improvement
This hotel has a beautiful location on the river and we like the sliding bedroom doors for having kids in main room area. However, we experienced many issues in our short stay: the desk chair had all sorts of pieces falling off of it and looked like it should literally be thrown away. We couldn't believe they were using it in the room. They didn't have enough towels in the room. There was no bathtub stopper to use the bathtub. We ordered a cot which we had to pay extra for and they forgot a pillow and blanket. We ordered room service a couple times and they forgot place settings and utensils and then didn't include any jam with eggs and toast and said that never comes unless you ask for it. Overall didn't meet our expectations and was a letdown. Wouldn't stay there again.
July 11, 2016
Rated 5 out of 5 by GioiaC Beautiful hotel
I absolutely loved this hotel! I invited my family all 10 to the Sunday brunch and we sat by the window in view of the rocky creek.! Just gorgeous! The food was great the hotel was awesome and the pool and hot tub kept me in shape and relaxed! Very clean rooms and room service menu and food was convenient and fabulous!!!
July 11, 2016
Rated 5 out of 5 by DesNAl Great Hidden Get Away
Great hotel and great place, the staff was friendly and the resolved my room issue right away. The breakfast buffet was wonderfully amazing too and I loved the floor to ceiling views while eating.
June 5, 2016
Rated 5 out of 5 by Chip1411 !!!
Awesome hotel, great stay!!!
May 29, 2016
Rated 2 out of 5 by Savannah25 Not what I expected
Stayed in the King penthouse suite and I was definitely not impressed. The ceiling in the bathroom had bad water damage, furniture was all scratched up and didn't look nice at all, toilet upstairs didn't flush, the shower head upstairs leak and shot out all over the place, the wall upstairs had some pretty bad water damage and staining, and the pillows inside the pillow cases were filthy. Definitely not worth what I paid for the night. I would not recommend. If you're looking for quality go to the Westin.
May 23, 2016
Rated 2 out of 5 by 8EMM Hotel Needs Improvement
Extremely outdated hotel, the microwave in the rooms had dials. The elevators jerked the entire way up and the doors would open while it was still getting into place. If you are lucky enough to get 'upgraded' to the falls view, the train and freeway will compete for noise all night long. There is a constant noise form the wind coming through the old windows which gets surprisingly loud. There is no quick café in the hotel for breakfast or a snacks. The worst Sheraton I have stayed in, I would not recommend.
April 19, 2016