Rated 1 out of 5 by TM2794 WORST SERVICE/MANAGEMENT EVER !!!!!
STAYED 1 NIGHT AT HOTEL, CONTRACTORS LOUD/WOKE UP IN MORNING., HALLS AND ROOMS DUSTY AND DIRTY..TRIED TO TALK TO MANAGEMENT ABOUT STAY, VERY RUDE AND ACTUALLY
HARASSED ME, FOLLOWED ME AROUND, DID NOT DO ANYTHING , VERY DISPLEASED AND WARN EVERYONE IF POSSIBLE TO STAY CLEAR OF THIS HOTEL
August 13, 2015
Rated 5 out of 5 by Ferry25 Bi level Suiteness(Sweetness)
I took some employees & family to Canton & Cleveland. This hotel location is ideal for both. The hotel is amazing. The rooms are great & the waterfalls are a real treat. Erin was so helpfun & upgraded us to a bi level suite. Noit something you see everyday. I recommend this hotel to anyone travelling in this area!
July 19, 2015
Rated 5 out of 5 by Scott457 Great Experiance
I would like to thank the Staff for their courteousness and commend them for a job well done. My wife and I were very happy with the up grade and the overall treatment from the staff. I have already recommended this Hotel to others and will continue to do so. Thank you so much for everything
June 28, 2015
Rated 4 out of 5 by fifasoccer Great natural setting
Beautiful setting on the river. The bar/restaurant really take advantage of the view by being cantilevered over the water. The bar and restaurant have a nice ambiance and the staff was great. The only thing (but a big thing) that did not meet expectations was the room-- I specifically booked one of the 12 prime suites that sit at the water's edge with a balcony. The setting was perfect, the room/décor . . . very tired and in need of a serious makeover considering the weekend price point.
June 22, 2015
Rated 5 out of 5 by BillS2015 Staff responsiveness
Staff are friendly and always go extra step to solve our problem. We are really satisfied with their service.
June 1, 2015
Rated 1 out of 5 by Lab53 Horrible night
On a humid 86 degree day your air conditioning was not working. The front desk was notified and permission was granted for the mechanic to check things out. We proceeded to our event and returned to our room around 2 am. The room was STILL uncomfortably WARM. checked with front desk ..was told I could have a fan & maybe open the window or new room. Thefanwasbrought up to us & I got the window opened about an inch. It was way too late to change rooms!!!!! thus we stayed and had a horrible nite of it. You should check your rooms prior to putting people in them!!!! The $50 credit was disappointing. Laura Baytosh
May 11, 2015
Rated 5 out of 5 by Twich81 AIS 2015
As Host Hotel to Rubber Stamp convention, you were very easy drive.Your facility was great. Food quality very good. Valet service greatly appreciated. Saturday night party a little loud filtering upward to the rooms from the lobby but otherwise very nice. Checkout service outstanding.
April 27, 2015
Rated 3 out of 5 by stampernell failed my needs and wants this visit
I reserved a 2 queen on sofa bed suite, when I got there because of a bigger group coming in I was given a king bed and sleeper sofa, when for 3 women was not comfortable. If my original reservation needs are going to be switched without my knowledge I will not be staying here again. The breakfast was wonderful last year, this year understaffed, under attentiveness because of short staff, slow refills on coffee, eggs cold, potatoes cold just not a pleasant stay. Our last years visit was so much better and exceeded our expectations, this year, disappointed.
April 27, 2015