Rated 5 out of 5 by Katrina1 Multiple Visits - Consistently Great
I have made frequent visits to this hotel while on business at the University. Always consistently great - front desk is friendly and helpful, rooms are well maintained. Great location, great service.
July 18, 2012
Rated 5 out of 5 by EWC65 This hotel is the best.
Even though we stayed under the Starhot programme we found the staff, room and food to be excellent. I was impressed when a staff member asked me to whom we were related within the Starwood company.
September 22, 2012
Rated 4 out of 5 by GeorgePSU Great Stay
Very clean facility with a great desk staff.
June 1, 2014
Rated 2 out of 5 by Jill27 staff issues
In Rachel's, we were not approached by a waitress. We had to get up and ask for coffee.we witnessed the host and a staff member arguing, calling each other snitches. Need to retrain staff.
April 14, 2013
Rated 5 out of 5 by SUfan1978 Oustandng
Have been staying at the Sheraton Syracuse for 8 years. One of the most outstanding hotels in the US. Hotel is convenient, and the staff goes out of their way to make your stay perfect.
August 19, 2013
Rated 5 out of 5 by TheBigGuy amazing
Rooms were very clean--sanitary--EXTREMELY COMFORTABLE AND ROOMY. Queen size beds---staff was fab.
May 10, 2014
Rated 4 out of 5 by mark44 Room
Room was Very Nice & Comfortable . There were 2 concerns . The TV had sound no picture was fixed by front desk, and the Room was too Warm and the fan was loud rattling noise .
December 7, 2011
Rated 5 out of 5 by Harry2 My hotel stay.
Met all my needs and more.
May 29, 2014
Rated 4 out of 5 by Vicki04 Great location
No acknowledgement of gold or spg membership at all. Staff nice great location
May 12, 2014
Rated 5 out of 5 by TomConference Great Conference
Great facility for a conference. Out of this world service. Have not stayed in a hotel with a staff this good as the staff in this hotel - outstanding staff and service
September 16, 2012
Rated 5 out of 5 by newlife Wonderful bed!
I slept better than I have in MONTHS, without any sleep aid medication as I normally need in a hotel. It was QUIET, and the bed was so puffy and wonderful!
I Ioved it!
September 3, 2013
Rated 5 out of 5 by wdf2 utstanding Service
They contributed a free night with bfast to a Ronald McDonald House Chinese auction. We were the beneficiaries. Everyone was very friendly, even threw in free parking.
February 12, 2013
Rated 4 out of 5 by Tom70 This hotel was very clean
Hotel is very clean,first check in person we spoke with was not real helpful,had a glass that wasn't the cleanest,but overall I would give the hotel a very high mark.
November 1, 2012
Rated 5 out of 5 by DD33 This hotel was centrally located & great staff
Located on top of the hill on Syracuse campus. Free shuttle to the Landmark Theatre and entertainment scene. Nice restaurant and attentive staff here and front desk.
November 26, 2012
Rated 4 out of 5 by DA1952 Room Comfort
The air conditioning really needs work. In spite of maintenance responding to issues with the temperature (~75 degrees), the rrom never got cooler than 73 degrees.
July 9, 2012
Rated 5 out of 5 by crouse12 Great hotel & Service
This hotel is awesome! The staff is very courteous and professional. No attention to detail was missed. I would definitely recommend this to eveyone I know!!!
November 17, 2012
Rated 5 out of 5 by chef2u Awesome!
Great location, great hotel. Will stay again and will recommend! Fitness centre could use some disposable wipes or cleaner to wipe down machines after use.
August 20, 2012
Rated 5 out of 5 by TheTrailmaster Best hotel in Syracuse
After staying in several hotels in Syracuse NY, I can say that the Sheraton was the best in all regards. Everything from parking to cleanleness to comfort.
July 30, 2012
Rated 5 out of 5 by 2140 Exceptional stay, exceptional service
Stayed recently for a conference and I can truly say everything from bedding to service was exceptional. High marks for a great hotel with great staff.
September 15, 2012
Rated 5 out of 5 by Babbles This hotel has the nicest staff.
We really enjoyed our stay. Everyone made us feel welcome.. The service was amazing and the beds were very comfortable. We will definitely be back!
November 25, 2013
Rated 4 out of 5 by Alan627 This hotel has a great location.
My son attends SU and this hotel has a great location for convenience. The rooms are big and the restaurant and lounge are very convenient as well.
December 16, 2012
Rated 5 out of 5 by SUFan Amazing customer service
We stay at the Syracuse Sheraton at least once a year - and year over year the customer service is amazing. Thank you for another great experience.
March 4, 2013
Rated 4 out of 5 by CountCurt No Surprises
Just as noted. The room was pleasant and clean. Service as expected. Friendly front desk staff. Nicely equipped fitness center. Reasonably priced.
March 18, 2012
Rated 4 out of 5 by LJVR comfortable with a great staff
This hotel is a bit dated, but trying hard to spiff up. Clean, convenient, and the staff is wonderful--very friendly, helpful and accomodating
November 30, 2013
Rated 5 out of 5 by gail43 hotel is conveniently located
Easy access to campus. We stayed on the club level. The staff went out of their way to make our stay comfortable. Fitness center is very clean
February 12, 2013
Rated 5 out of 5 by sandibudd Great campus view
Perfect for stay for SU game trip. Club level benefits are nice. Parking is convient. Would stay here again. Always impressed with SPG hotels.
November 14, 2012
Rated 5 out of 5 by kelsey78 Room
The renovations to the room were excellent. The only suggestion we have is that the counter top in the bathroom should be raised higher.
August 12, 2013
Rated 2 out of 5 by TheHarper Room Comfortable
The constant running of the HVAC machine makes it extremely difficult to sleep. The mattress and sheets are also extremely comfortable.
January 11, 2013
Rated 5 out of 5 by JT44 Great Stay
Wonderful stay at this hotel. The room was quiet, clean and comfortable. The staff was helpful and friendly. Would stay there again.
October 24, 2012
Rated 5 out of 5 by universitymom Peaceful neighborhood, excellent staff
Staff continued to exceed expectations. Professional, always inquiring if there was anything they could do to improve your stay.
November 15, 2013