Rated 5 out of 5 by amwy Excellent Stay
Really enjoyed my stay. Excellent staff, good atmosphere and people. Would come back again and would recommend to friends.
July 14, 2014
Rated 4 out of 5 by Mantra123 Good Facilities
The Hotel has good facilities, and easy access to Syracuse University in the neighborhood..
July 13, 2014
Rated 4 out of 5 by PCS1 Good, clean hotel
I appreciate the friendliness of the staff and the attention to my needs.
July 7, 2014
Rated 5 out of 5 Great staff
Dave the shuttle driver was superb! He made a huge difference in our level of enjoyment.
The front counter staff were very friendly and accommodating!
July 1, 2014
Rated 5 out of 5 by MarkWojo Syracuse University Sheraton
Overall a phenomenal experience. The staff was fantastic and attened to my every need. The manager was especially responsive to a leak in my room and offer compensation despite the fact it was not necessary. The food was wonderful at Rachel's and the drinks, bar, and atmosphere at the Sitrus lounge was unsurpassed.
June 27, 2014
Rated 4 out of 5 by JPhilip44 Gret Location
All was excellent, excet finding to conditioners and no shampoo.
June 24, 2014
Rated 5 out of 5 by OJC123 Over and above
John Gallagher and Jane McLaughlin are stellar employees.
Upon check in Jane was cheerful and full of useful information- she recommended a great place to eat and told us about the free shuttle service.
At the bar John engaged us in fact filled conversation and told us more about the city.
When we returned from dinner John and Jane had an after dinner treat waiting in the room- thx again.
Neither knew that though our 25th anniversary is in September we were celebrating it on this trip- which also included a cruise. Their surprise gesture went a long way in turning this trip into a memorable one. We will be telling this story to our friends,
Jane and John exceeded our expectations.
May 31, 2014
Rated 4 out of 5 by Caniac Great staff, rooms much better
Stayed 3 nights, upgraded to lounge floor. Rooms must have been remodeled as they were very nice. Beds, not so comfy. Staff was great at every level.suprised to have to pay $13 per day for parking when Gold. Overall, great stay
June 17, 2014
Rated 5 out of 5 by wilson3 Title
When I checked into the Sheraton my reservation was not on file (I made a mistake in the reservation and it didn't process - my fault). Jane, at the front desk, was absolutely outstanding. She was unbelievably pleasant - found a great room for me and exceeded my expectations in every respect. I stay fairly often at this property so I am thrilled that The Sheraton Syracuse has people like Jane.
June 5, 2014
Rated 3 out of 5 by ChasGatsby Business / Training
It was OK. The scent in the lobby was overpoweringly strong
June 9, 2014
Rated 5 out of 5 by GIGIRL Great Stay in Syracuse
Stayed at Sheraton University for a conference at the on center. Staff was friendly and personable. Rooms were very comfortable and quiet. Parking available in ramp. I did not use the pool or fitness facilities but I would have if time had permitted. I would stay here again.
June 4, 2014
Rated 5 out of 5 by Buffalo83 pleasantly surprised
Upgraded to exec floor as a plat. Good view of the SU campus, very picturesque from the 9th floor. Took breakfast in the lounge. Both the evening and breakfast spreads were impressive for a domestic sheraton (wide amount of snacks, veggies, couple of hot dishes at night, full continental breakfast w/ eggs in the AM); nice lounge setting, helpful attendant.
Room was modern enough. Hotel met my expectations for an older sheraton.
Thing that annoys me is the $13 to park overnight. They have ample parking, so it felt like a money grab. Especially since other hotels in Syr don't charge parking (and since they don't, this won't get reimbursed from my company).
I'd likely stay again, tho maybe not for a longer stay (since again, the parking is out of pocket)
March 31, 2012
Rated 4 out of 5 by FishHead Nice Place to Visit....
This hotel was clean and comfortable. The front desk staff was very friendly and helpful. I ordered a burger from room service and it was very good, while my wife and daughter had similar comments on their breakfast. The only real issue is having to take two elevators from your room to get to your car. Not the best design. Otherwise, a nice place for the price we paid - remembering that we had a special convention rate.
May 26, 2014
Rated 5 out of 5 by DancerMom Syracuse
This hotel embodies the spirit of Syracuse University everywhere. It feels exciting to be on campus and when there's a big game, everyone in the hotel feels it. The rooms are very comfortable and it's so conveniently located to campus and eating establishments on Marshall street. One of the best fitness rooms in my many travels. I appreciate the staff friendliness, especially the housekeepers on the floors who are much friendlier than other hotels. They add to the sense of community.
March 4, 2013
Rated 4 out of 5 by GeorgePSU Great Stay
Very clean facility with a great desk staff.
June 1, 2014
Rated 5 out of 5 by Drjudge1 Extremely Responsive and Accommodating!
As a visiting online professor with several classes ongoing, I needed scanning and multiple laptop accommodations. Some within my room and other services such as scanning to complete granting incompletes provided by business services at the front desk. This organization could not have been more responsive and professional in meeting my requests and I would not hesitate returning to this site. The entire staff was friendly and professional at all times!
September 15, 2012
Rated 5 out of 5 by Killie123 Hotel has great service
I attended a convention at the Syracuse Hotel and had a great time. Would like to mention that the service at our banquet was wonderful. Best service I've ever seen at a banquet and I've been to a lot of them. Food was good and the desert was to kill for.
May 27, 2014
Rated 5 out of 5 by Harry2 My hotel stay.
Met all my needs and more.
May 29, 2014
Rated 5 out of 5 by rayb At last someone gets it right.....
Every single staffer we met was pleasant and accomodating, the food (dinner and breakfast) was excellent and the room was large and comfortable.....how often have you booked a double room only to find that it only had one chair so one of you had to sit on he bed? Wonder of wonders, not here...two comfy chairs with foot stools.
Find a reason to stay here so you have a standard by which to judge others!
March 6, 2013
Rated 5 out of 5 by Pokey71 Excellent experience
We were at the hotel for the AKA Convention and had a fantastic time at he hotel. The accommodations a first class.
May 27, 2014
Rated 4 out of 5 by SPG1 Good location
A standard Sheraton - location was good (right off the interstate), club lounge average.
May 27, 2014
Rated 5 out of 5 by Greenbaypackerfan Excellent stay
This was our firs stay but will not be our only stay. I Booked for our 29th anniversary get away . Our stay was above what my wife and i expected.
May 26, 2014
Rated 4 out of 5 by beachbumra Nice hotel,
My wife an I wanted to getaway for the weekend and see the fooliage in upstate NY. Spent the night at this Sheraton, is a nice location if you wanted to walk around the campus. The hotel itself was nice and clean. Really upset with the size of the pool though! It looked a lot bigger then it really was but its okay.
Club lounge was nice and staff very friendly
September 30, 2013
Rated 5 out of 5 by JB3233 First time stay
I was pleasantly surprised by the comfort of the bed and the pillows and by the fact that there were blankets on the bed that kept me warm. The room was spacious and clean and given that this was located on a college campus it was surprisingly quiet. I would absolutely stay there again and would stay at the hotel line again after this fantastic experience!
September 24, 2012
Rated 5 out of 5 by Allen Great Experience
This hotel staff showed us excellent service. I was there for a conference and arrived a night early. My wife and I went into the lounge for dinner and received outstanding service from Deb. She far exceeded our expectations. We were very impressed but the customer service we received from the entire staff. We would definitely stay at this hotel again.
February 6, 2013
Rated 5 out of 5 by Bacchus Wow Great Property
Jason the Front Desk Manager really went all out! He was vary helpful and made us feel at home. The property is spotless and Jason's great attitude ran thru all the employee's. This hotel has the best location and is just down right homey and comfortable....great beds!
November 25, 2013
Rated 5 out of 5 by mlb8454 Welcoming & Comfortable
Because our daughter is a student at SU we travel to the Syracuse area several times a year. Because of it's location, the Sheraton Syracuse cannot be beat. Include the warm & friendly staff and the very comfortable & clean rooms, it's our number 1 choice when staying over in Syracuse!
September 26, 2012
Rated 4 out of 5 by epsfox Location, location, location
You can't beat this hotel if you're going to be visiting the campus of Syracuse University. While it's not the fanciest hotel you'll ever stay in, it is the most conveniently located. A block and a half to the Admissions Office; across the street from the Schein Student Center/SU Bookstore; and a half a block from the small street with ultra-casual restaurants like The Varsity and Funk-N-Waffles. Note that the hotel offers a shuttle service to and from the airport, which was awesome! (a 10 minute ride). The driver was even kind enough to drop me at the Carrier Dome fort the SU Basketball game since I was usure as to the best way to get there.
November 11, 2013
Rated 5 out of 5 by Ollie717 Great Experienceat Sheraton @ Syracuse
We had a great experience at the on campus Syracuse location. The food, accomodations and helpful staff were wonderful to deal with. We will stay again in the future.
September 18, 2012
Rated 3 out of 5 by Maryb54 Great staff
The first night, I stayed the thermostat was not working right and the room was very cold. I called down at night and they thought they could fix the problem from their office. I called in the morning and Adam came and changed the thermostat . He called a little later and said that he could still see a problem and that if we continued to experience difficulties to contact the front desk and they would give us a different room. Well, we did have to move and they moved us to the room next door. Everyone was very nice, I do feel that I should have had been told that there was a problem and been given a warm room the first night of my stay.
November 7, 2012