Rated 4 out of 5 by mark44 Room
Room was Very Nice & Comfortable . There were 2 concerns . The TV had sound no picture was fixed by front desk, and the Room was too Warm and the fan was loud rattling noise .
December 7, 2011
Rated 5 out of 5 by TomConference Great Conference
Great facility for a conference. Out of this world service. Have not stayed in a hotel with a staff this good as the staff in this hotel - outstanding staff and service
September 16, 2012
Rated 5 out of 5 by newlife Wonderful bed!
I slept better than I have in MONTHS, without any sleep aid medication as I normally need in a hotel. It was QUIET, and the bed was so puffy and wonderful!
I Ioved it!
September 3, 2013
Rated 5 out of 5 by wdf2 utstanding Service
They contributed a free night with bfast to a Ronald McDonald House Chinese auction. We were the beneficiaries. Everyone was very friendly, even threw in free parking.
February 12, 2013
Rated 4 out of 5 by Tom70 This hotel was very clean
Hotel is very clean,first check in person we spoke with was not real helpful,had a glass that wasn't the cleanest,but overall I would give the hotel a very high mark.
November 1, 2012
Rated 5 out of 5 by DD33 This hotel was centrally located & great staff
Located on top of the hill on Syracuse campus. Free shuttle to the Landmark Theatre and entertainment scene. Nice restaurant and attentive staff here and front desk.
November 26, 2012
Rated 4 out of 5 by DA1952 Room Comfort
The air conditioning really needs work. In spite of maintenance responding to issues with the temperature (~75 degrees), the rrom never got cooler than 73 degrees.
July 9, 2012
Rated 5 out of 5 by crouse12 Great hotel & Service
This hotel is awesome! The staff is very courteous and professional. No attention to detail was missed. I would definitely recommend this to eveyone I know!!!
November 17, 2012
Rated 5 out of 5 by TheTrailmaster Best hotel in Syracuse
After staying in several hotels in Syracuse NY, I can say that the Sheraton was the best in all regards. Everything from parking to cleanleness to comfort.
July 30, 2012
Rated 5 out of 5 by chef2u Awesome!
Great location, great hotel. Will stay again and will recommend! Fitness centre could use some disposable wipes or cleaner to wipe down machines after use.
August 20, 2012
Rated 5 out of 5 by Babbles This hotel has the nicest staff.
We really enjoyed our stay. Everyone made us feel welcome.. The service was amazing and the beds were very comfortable. We will definitely be back!
November 25, 2013
Rated 5 out of 5 by 2140 Exceptional stay, exceptional service
Stayed recently for a conference and I can truly say everything from bedding to service was exceptional. High marks for a great hotel with great staff.
September 15, 2012
Rated 4 out of 5 by LJVR comfortable with a great staff
This hotel is a bit dated, but trying hard to spiff up. Clean, convenient, and the staff is wonderful--very friendly, helpful and accomodating
November 30, 2013
Rated 4 out of 5 by Alan627 This hotel has a great location.
My son attends SU and this hotel has a great location for convenience. The rooms are big and the restaurant and lounge are very convenient as well.
December 16, 2012
Rated 5 out of 5 by SUFan Amazing customer service
We stay at the Syracuse Sheraton at least once a year - and year over year the customer service is amazing. Thank you for another great experience.
March 4, 2013
Rated 4 out of 5 by CountCurt No Surprises
Just as noted. The room was pleasant and clean. Service as expected. Friendly front desk staff. Nicely equipped fitness center. Reasonably priced.
March 18, 2012
Rated 5 out of 5 by gail43 hotel is conveniently located
Easy access to campus. We stayed on the club level. The staff went out of their way to make our stay comfortable. Fitness center is very clean
February 12, 2013
Rated 5 out of 5 by sandibudd Great campus view
Perfect for stay for SU game trip. Club level benefits are nice. Parking is convient. Would stay here again. Always impressed with SPG hotels.
November 14, 2012
Rated 5 out of 5 by kelsey78 Room
The renovations to the room were excellent. The only suggestion we have is that the counter top in the bathroom should be raised higher.
August 12, 2013
Rated 2 out of 5 by TheHarper Room Comfortable
The constant running of the HVAC machine makes it extremely difficult to sleep. The mattress and sheets are also extremely comfortable.
January 11, 2013
Rated 5 out of 5 by universitymom Peaceful neighborhood, excellent staff
Staff continued to exceed expectations. Professional, always inquiring if there was anything they could do to improve your stay.
November 15, 2013
Rated 4 out of 5 by 123B staff is very pleasant and friendly
staff is very pleasant and friendly
March 10, 2014
Rated 5 out of 5 by JT44 Great Stay
Wonderful stay at this hotel. The room was quiet, clean and comfortable. The staff was helpful and friendly. Would stay there again.
October 24, 2012
Rated 5 out of 5 by SUStudent Pinstripe Bowl
It was nice to be able to come back to syracuse university after the bowl game in NYC and have a place to stay at 3AM in a storm.
December 31, 2012
Rated 3 out of 5 by suparent1 SU Parent
The Hotel just raised its points to 10,000 per night, however, nothing was upgraded or renovated in the hotel. Not worth it.
May 6, 2013
Rated 5 out of 5 by Melissa0988 Great Customer Service
I am extremely pleased with the customer service in the club lounge! It is always well staffed, appointed and welcoming.
May 2, 2013
Rated 4 out of 5 by ramos55 hotel has excellent staff and decor
All personnel treated my family with great respect but my wife wasn't able to get a mother's day breakfast or brunch.
May 14, 2013
Rated 5 out of 5 by Chama3075 Great service & amenities
The hotel was very nice & the staff extremely helpful. Not thrilled with the quality of the food at the resturant.
October 2, 2012
Rated 5 out of 5 by momanddadof4 Super stay!
The best place I have stayed in years. Even with four young children we were completely satisfied with everything.
October 31, 2012
Rated 4 out of 5 by diegofan448 Nice stay
I enjoyed my stay at the Sheraton. The bed was very comfortable, the staff was nice and the location was perfect.
August 16, 2013