Rated 1 out of 5 by SRCMASSENA Absolutely Horrible Stay
Room 613 was FILTHY Dirty .. bathroom & toilet filthy, tile stains, something disgusting smeared on the walls in 2 different places, room thermostat was inoperable & had to be controlled by front desk.
I dont mind paying a substantial price for premium stay, but we were EXTREMELY disappointed in the hotel.
March 10, 2014
Rated 4 out of 5 by 123B staff is very pleasant and friendly
staff is very pleasant and friendly
March 10, 2014
Rated 5 out of 5 by Gaile416 Hotel was perfect - clean, inviting, middle of campus
From the gentleman who booked my room (Wichita State grad - we discussed basketball)
to the Syracuse front desk manager (who let me check in early) and exiting parking garage attendant, everyone made me feel welcome! I had a fantastic view of S.U. which added to the overall good vibe. That night EVERYONE was going to S.U. basketball ball game, which contributed to a fun atmosphere in the bar! Also plenty of employees roaming around to direct people and answer ?'s.
March 6, 2014
Rated 5 out of 5 by Seminolegurl Great Stay!
As an employee of Sheraton, I am very familiar with what to look for in a stay at one of our brands. From the moment we checked in until we left, my experience was wonderful. I was there from Orlando for my daughter's wedding and the staff could not have been more accommodating! I would definitely stay there again and recommend it to whoever may be searching for a great place to stay in Syracuse.
March 3, 2014
Rated 2 out of 5 by amy08 Location is the only good thing
When we checked in they asked if we really wanted 2 double beds and we said yes. She sent us to a room with 1 bed. The bathrooms have no water pressure. The tv only turned on with a picture every other time that we turned it on. The beds are not comfortable. The maid threw away ziplock bags that we were using to pack toothpaste etc. Ongoing elevator issues
March 3, 2014
Rated 4 out of 5 by jestrauss03 amazing staff
hotel is good for the area - location and amenities are nice... main bonus for me is the staff, who have repeatedly gone out of their way to help, make my life easier, and provide support for lost bags, rescheduling trips, and missing reservations...
February 28, 2014
Rated 4 out of 5 by unman1234 Syracuse hotel and Basketball Game Stay
If going to Syracuse for an Orangeman game, I recommend that you stay here for the night before and night after the game. It is conveniently located, fully of other out of town diehard Syracuse fans and very comfortable. Staff and facilities were just right- not too luxurious, nor too economy class grade hotel type. I highly recommend.
February 17, 2014
Rated 5 out of 5 by DoctorEsq Staff are so accommodating
Our recent stay at the Sheraton Syracuse University Hotel was an unexpected delight. Our suite was just what was needed for our business meetings, yet also provided us with personal expansiveness and comfort. Staff could not have been more accommodating. We had to extend our stay due to weather and although the Hotel was heavily booked, were able to keep our room and were treated with extreme consideration. That very same consideration was shown to us by all staff (including at Rachel's restaurant) throughout our stay. We will be returning again soon!
February 11, 2014