Rated 5 out of 5 Rooms are hot
We love this Sheraton. The people that work there are super friendly and make sure that all expectations are met. This trip, we felt the room was warm and we set the thermostat on the lowest temp. It still clicked off for long periods all night where the room became very hot and actually woke us up. We would sleep when the cool air was blowing. The temp never was as low as the thermostat setting so technically it shouldn't have shut off. I think I would bring a fan next time.
April 13, 2014
Rated 5 out of 5 A Most Cordial Staff
Each member of your staff was very friendly and attentive to us. The front desk was exceptionally considerate and personable, as well as efficient and expedient. In all, a very pleasant experience to be there.
April 14, 2014
Rated 2 out of 5 by Glenn9876 Unclean Room
Arrived shortly before 1:00 am exhausted after 8+ hours of flying and waiting in airports.
Upon arrival I received a warm welcome from Jim
After unpacking some stuff and while in the washroom noticed short black curly hairs in the bathtub, called down to reception to let Jim know and was offered a new room but did not have the energy to repack, go back down and check into another room so I declined.
Went to sit down on the couch to send off a quick email before doing so moved the white pillow/cushion to reveal a bloodied Kleenex and an orange sales tag.
Happened to glance at the alarm clock, it was a little over 3 hours off, but I had no energy to change it went to bed.
Unfortunately knowing that you are sleeping in a dirty room does not lend itself to a good night sleep so I woke up early and checked out.
There are many hotel choices closer and less expensive than the Sheraton, but I have had exceptional experiences at of the other properties and did not mind paying a premium price or driving out of my way.
Looking at other guests experiences it appears that I happened to get a bad room.
April 13, 2014
Rated 5 out of 5 by Pazar Outstanding customer service
The Sheraton Syracuse Hotel offers an outstanding location overlooking the Syracuse University campus. I've stayed at this hotel on every trip to Syracuse the past several years perhaps 15 times. The staff is extremely friendly and their overall customer service is outstanding! I highly recommend this SPG property.
April 9, 2014
Rated 5 out of 5 by ATD333 Pete was Great
Pete was very professional and extremely helpful.
April 10, 2014
Rated 4 out of 5 by art123 stayed 3/26 to 3/27
The room was very nice but not cleaned to my expectations. The bathroom sink was filled with water and the tub was not cleaned. Bed was great and so was the conference rooms we used. Lunch that was severed was very nice and I heard no complaints. The "shop" if you forgot something was a joke. It was more like a closet with room for one and not much to offer. It was also no very welcoming. You have to go BEHIND the check in desk to look into the closet to see what was for sale.
March 28, 2014
Rated 5 out of 5 by kim7 Great hotel when visting Syracuse University
This was a great location I have to say the staff especially at the front desk was incredible. Really took the time to make sure everything was taken care of for us and had smiles on their faces all of the time. The van Driver was amazing also. And Jason the Manager really went above and beyond when my car would not start and we had an appointment with the university. THANK YOU VERY MUCH!
March 23, 2014
Rated 4 out of 5 by Angee78 The Hotel best feature
Love the comfort of the room and location to my business needs.
Excellent service especially form Jeanette Ryan at the front desk. Also great service from John at the bar in Sitrus and good service in Rachel 's restaurant.
Service needed to the bathroom sink drain. Drains much too slow, water build up.
March 24, 2014