Rated 4 out of 5 by NewCanaanHector The front desk people still need training with the proximity cards
The person that checked us in was very courteous and very nice, but he programmed the check out time incorrectly. As a result, I had to go up and down the elevator 3 times with a baby that needed badly a diaper change to get into my room after breakfast.
Still, just a minor glitch in an otherwise perfect stay.
July 19, 2016
Rated 5 out of 5 by Favor Excellent service
Excellent stay at the Sheraton Syracuse with the staff, the room- great sleep , exercise room and the meals.
June 26, 2016
Rated 5 out of 5 by AuntDi33 Perfect location for graduation at Syracuse University
We were very pleased with our room and our total experience at The Sheraton Syracuse University location. From the time we checked in until the time we checked out, all of our expectations were exceeded and then some. Carlos at the front desk, was the first staff member we met. He was wonderful and so helpful. He is the perfect example of how first impressions carry through the entire experience. I needed a handicapped shuttle to the Dome for our daughters graduation, everything ran so smoothly I didn't have to worry at all. Ernie the driver was so pleasant and helpful.You really have a great staff. Our room was incredible, we couldn't ask for more.
May 15, 2016
Rated 2 out of 5 by Sarahd2348 Horrible customer service
Nice room nice place horrible customer service and as stingy As It Gets they would not give extra soap or shampoo they charge an extra for parking when parking was charged on our credit card again had to fight to get it back.
April 27, 2016
Rated 4 out of 5 by Justgetsbetter2 Worth It
Had to stay close to the campus because i don't drive and I'm glad I did. The hotel is beautiful, the main floor lobby is very user friendly with chairs all around, there were computers available for use and the staff was wonderful. Ate at the Restuarant on site and it was a wonderful experience. Looking forward to my return in May.
January 22, 2016
Rated 4 out of 5 by Orangefan Rooms were comfortable and impeccable
From check in to check out my experience was excellent. The staff at check in and in the parking garage were courteous, helpful, and outgoing.
This is my third stay at the hotel in the last three weeks, and each time I received the same consistent high quality experience,
December 14, 2015
Rated 5 out of 5 by Sunshine10 Friendly, conenient location
While travelling home from boston we stopped in Syracuse to find over night accommodations. Sheraton was the first and only hotel we looked at. Even though there was a wedding or two being hosted at the hotel, we were able to book a last minute room on line (in the hotel's business centre# using points.
As the hotel was almost fully booked, they were unable to offer us an enhanced room #we are spg gold). However, the very friendly and responsive first desk staff offered us access to the club lounge during our stay, which was greatly appreciated by my family. The club lounge offered something for everyone, it was well stocked, and the staff was very friendly and responsive.
our hotel room was spacious, very clean, and comfortable.
we picked up take out dinner from the hotel restaurant - staff there were also very friendly and responsive. And the food was very good, and a very good value. Thank you.
We used the indoor pool and found it to be too cold to enjoy.
Overall, we very much enjoyed our stay, we were treated very well, and felt our business was appreciated. We would not hesitate to come back again if we are in the area. Thank you!
November 26, 2015
Rated 5 out of 5 by SeniorSkier Convenient to University
The hotel is very convenient to Syracuse University. The free local van service meant that I didn't have to rent a car to get around.
October 26, 2015